Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRecently moved flats with the…
Recently moved flats with the assistance of Di and Joanna, was not straightforward for a number of reasons, however, service was outstanding from these two, would highly recommend Benham & Reeves. Di went above and beyond on numerous occasions, he is a great asset to the company!! Great team!!!
Matt · 10 December 2024
Agent replied · 28 December 2024
Hi Matt, we're thrilled to hear you are having such a great experience as a tenant with Benham and Reeves. Di and the team really appreciate your kind acknowledgement of their professional care and we will be happy to look after anyone you recommend. Thanks again for your custom, and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
TrustpilotGood experience
I’m writing to express my appreciation to Yoshi Tsuji for the 4th years and the good experience I’ve had with him and his company since day one. Thank you Yoshi and Ayumi.
Shirin · 10 February 2023
Agent replied · 21 February 2024
Hi Shirin, thank you very much for your appreciation for Yoshi and our Japan Desk team, we are thrilled to hear you have such a great experience renting a property with us. This is great to hear.- David M, B&R
★★★★★ 1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Peg · 8 February 2023
Agent replied · 21 February 2024
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
★★★★★ 5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Tian · 10 May 2023
Agent replied · 21 February 2024
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
★★★★★ 5/5
TrustpilotSupportive and efficient team
We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!
Customer · 7 March 2023
Agent replied · 21 February 2024
Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R
★★★★★ 5/5
TrustpilotI am appreciate a lot to Thomas for the…
I am appreciate a lot to Thomas for the high-quality service. Even when my English was not very good, he was very patient and professional to answer all my questions, and also connects me to the rental service . I really recommandate him .
Daniela · 28 June 2021
Agent replied · 21 February 2024
Thank you Daniela, we're really pleased to hear you had such a great service experience with Tom from our London property sales team. We appreciate your custom.best regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Liew · 7 March 2026
Agent replied · 11 June 2026
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleExcellent agents with great service. Many thanks to Wesley Ramsay for finding us a great short term let.
A · 27 January 2024
Agent replied · 24 February 2024
Thank you A, we appreciate you sharing a five star rating and were glad to be of service, as always. We appreciate your custom.
- Emily, B&R
★★★★★ 1/5
TrustpilotReal shameless scammers
After three months we finally got the deposit back from TDS by filing a dispute against this agency..The adjudicator decided that they were charging two to three times of the deposit than they deserve. We also realised that they are arbitrarily and unlawfully charging a 'checkout fee'. This is deemed unlawful regardless what they forced us to sign. The checkout fee was refunded per the adjudicator's request. Yes.. they will bombard all your coms to pressure you into buying, paying, signing, and the worst part, by twisting the actual laws and regulations against you. Please remain calm, and seek legal help if you feel like that you have been coerced by them. Do not waste more time trying to talk sense with them. As you read their replies here on trustpilot, they never sincerely apologized for anything or admit they did anything wrong. Regarding to the conduct of the agent we are currently preparing a lawsuit. We believe in justice, and would not stop until justice is served.
Charlie · 22 December 2022
Agent replied · 21 February 2024
Hi Charlie, this is not a factual account regarding the outcome of your deposit dispute. Your previous attempts to trash us are all recorded on Trustpilot and can be seen publicly here dated the 18th Oct 2022 where we have already responded to you.- David M, B&R
★★★★★ 5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Sarah · 16 December 2022
Agent replied · 21 February 2024
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleI have been using Benham &Reeves for property management for over 10 years and have always found them to be very responsive and communicative in all dealings. I would highly recommend them.
Peter · 20 June 2025
Agent replied · 20 March 2026
Hi Peter, thank you for entrusting your letting and property management needs to us these past ten years, we are very pleased to hear you are a satisfied landlord and feel well supported. Thanks very much for your continued custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Mr · 26 June 2024
Agent replied · 24 August 2024
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
William · 19 December 2022
Agent replied · 21 February 2024
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
★★★★★ 5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Borjan · 22 June 2022
Agent replied · 21 February 2024
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
JM · 26 June 2023
Agent replied · 21 February 2024
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleVery happy with the agency especially Lisa-Jane who has been nothing but kind and helpful!
Myrto · 25 January 2024
Agent replied · 24 February 2024
Hi Myrto, thank you very much for leaving your kind comment about the service you've had from Lisa-Jane in our lettings team. We all appreciate it and your five star rating.
- Ruth, B&R
★★★★★ 5/5
GoogleWe have been using the services of Benham and Reeves for many years. We are very pleased with our cooperation. All employees of the company, without exception, deserve the best words. Always trying to help
Glen Neligan, Ana-Maria Maldarasanu, Andrea Seryova. We are also very pleased with the manager of our apartment, Christopher Nicola MARLA. He always solves any issues very professionally.
Sent · 3 February 2024
Agent replied · 24 February 2024
Hi Sent, thank you very much for your highly positive feedback and five star rating shared here for our Imperial Wharf letting agents and property management team. We are thrilled to hear we are exceding your service expectations and are finding everything professionally managed. We appreciate your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Lisa · 6 April 2022
Agent replied · 21 February 2024
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
★★★★★ 5/5
GoogleVery positive experience with help from Roland and Fiona.
Matteo · 20 December 2025
Agent replied · 20 March 2026
Hi Matteo, thanks for sharing a five star rating here and for your kind service feedback which Roland and Fiona in our lettings team are pleased to see. We're glad you've had such a positive experience. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleThanks Sarah and Veronica for helping me with my new tenancy.Professional, kind, and super efficient.
Tanjun · 26 November 2023
Agent replied · 24 February 2024
Hi Tanjun, thanks very much for sharing a five star rating here and for your kind comments about the service you've had from our lettings team. It's great to hear you've found everything professional and efficient, this is great to hear.
- Ruth, B&R
★★★★★ 5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Erik · 22 September 2023
Agent replied · 21 February 2024
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
★★★★★ 5/5
GoogleI had a great experience with Wesley and Veronica. Everything was smooth and seamless. Thank you! Maryna
Maryna · 28 August 2023
Agent replied · 24 February 2024
Hi Maryna, thanks very much for sharing a five star rating here. Wesley and Veronica are very pleased to hear you've felt well supported throughout the service.
- Emily, B&R
★★★★★ 5/5
GoogleI would like to thank Giuseppe for arranging an emergency move in on a weekend. You have been nothing but understanding, empathic and very professional. I am so grateful for your help.
AT · 24 February 2022
Agent replied · 24 February 2024
Thank you very much for this lovely feedback, Giuseppe was thrilled to see this and glad to have been of service to you. We wish you well with your tenancy.
best regards, Emily, B&R
★★★★★ 5/5
GoogleThank you Helen and Fiona @ Benham & Reeves. Always on top of things and ready to help. Keeping their professional standards high. It is a pleasure to deal with you guys!
Alessandro · 24 February 2022
Agent replied · 24 February 2024
Thanks Alessandro for rating our Imperial Wharf Fulham lettings branch as five star. It's kind of you to provide feedback too, Helen was very encouraged by this - laughter is all part of the service at Benham and Reeves! Kind regards, Emily, B&R
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