Trusted Agent profile · Forest Hill
Verified
★★★★★
290 reviews across 2 platforms
5 London Road, Forest Hill, SE23 3TW
Part of Northwood, see every office.
Northwood's office in Forest Hill, at 5 London Road, is rated 4.7 out of 5 across 290 reviews on two platforms, including 236 Google reviews rated 4.7.
Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024. As part of the Northwood Group (winner of the best agency in the country for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations. Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management. We are also very active with property sales, helping our clients achieve a smooth sale at the best price.
Every review we hold for the Forest Hill office, from every platform, shown as written. First names only.
5/5
allAgents"Rebecca and Ally from..."
Rebecca and Ally from Northwood Estate agency/ Daisy Lets were both highly professional. They found perfect tenants for our flat quickly and made the whole process very easy for us as first time landlords. I would highly recommend them.
5/5
GoogleRebecca has been an excellent help in securing our new rental!
Elizabeth, thank you for your wonderful review and kind words. It warms my heart to hear that you are loving your new home so much. Rebecca-Negotiator-Daisy Lets And Sales.
1/5
GoogleAvoid this agency as tenant/landlord for lettings. Had them as a tenant for 10 years. They will do as little as possible going to the extend to ignore emails and calls. - When leaving the property, II had to send 15 emails over 2 months to retrieve the money that they owed me (and this wasn't even the deposit). They replied maybe to 1 email out of 3 at best. - They sent electricians with no notification and gave them the keys which they used in an early morning, in a middle of covid restrictions on top of that. When nicely asking them about that by email in order to understand, of course Daisylets just ignored the conversation - They now have a third party call center which mean you can get them over the phone unless they feel like calling you back - The list is long.. I am not sure how cost effective they are but as landlord, avoid them anyways! As tenant, if you are stuck with them, my advice is to develop a relationship with the landlord in case your issue become too critical. (note that I posted my previous comment with the wrong account and had to remove and repost it.. please do not hesitate to post back your answer which I will be pleased to answer..)NegativeResponsiveness, Quality, Professionalism
Hello Nicolas, I responded to your first post. We are surprised at your review. You rented a flat alongside another tenant. We assisted you to be able to stay when the other tenant proved difficult and was asked to leave. Under normal circumstances, you would have had to leave at the same time. When you did move out we assisted you in getting part of the deposit from your former flatmate, and returned your deposit alongside the DPS guidelines. It is your responsibility to pay the correct rent. Your overpaid rent was returned to you. Please remember that all agencies work for the landlord and must take instruction from our landlords. All visits from contractors were cleared with you in advance either by phone or email. If you feel you have a legitimate complaint, you can do so via our complaint procedures which is backed by The Property Ombudsman.
1/5
GoogleAbsolutely terrible. They bullied my tenant (she was in tears after one phone call from their agent), email after email goes unanswered and you are really left wondering what on earth they do to deserve payment. They didn't even tell me that the tenant's contract had expired. They paid a contractor to undertake works on the property and then did pretty much nothing to hold the contractor accountable for the works. I'm now in dispute to get my money back since the contractor has not carried out the works that Daisy Lets paid them and am getting next to no support from this unprofessional bunch.NegativeResponsiveness, Quality, Professionalism, Value
Hello Stephen, I am sorry you are unhappy with our service. We never bullied your tenants. Our contractors did let us down, and we have recouped nearly all of the money for you. The final payment should be with you next week. The works in question are outside the remit of normal property management and any work we did was done in good faith and commission free.
1/5
GoogleAbsolute disgrace of an agency. Avoid at all costs to rent with them! We multiple issues in our flat that were never/badly taken care of, despite us making many complaints: mould that caused a allergic asthma, broken windows, blocked front door, broken door handles on several doors in the flat, broken water pump, water leaks to the floor downstairs... just to name a few. Our pleas to lower the rent during the first lockdown were simply ignored... oh and did I say that our deposit wasn‘t returned until 2 months after we had moved out, after they tried to blame some of issues in the flat on us? Do yourself the favour and avoid these highly unprofessional people. Btw @ Daisy’s, saying „I‘m sorry you feel this way“ is not how you take accountability or apologise to someone...
Hello Sarah. We have a complaints procedure, backed by the Property Ombudsman. I note that you did not make an official complaint via these procedures and instead have decided to vent your feelings online. As the lettings agent, we can only act on instruction from the landlord. Repairs have to be authorised by them. We did not delay in carrying out repairs once we had instruction, and we always reported your issues within a day. We kept your partner updated at all times with progress on all works and reasons for any delays. Your deposit was held with the DPS. Again we had to work with the owner to clarify any deductions they wanted to claim. We try to resolve any disputes. If we can't resolve a dispute, then the DPS would resolve it, and that can take over 3 months.
5/5
GoogleRebecca’s outstanding customer service made the experience extremely pleasant and I felt in good hands throughout.
Thank you for your kind review! Wishing you all the best in your new home.
5/5
GoogleEd and the team at Daisy Lets were a pleasure to deal with. They made our move both smooth and stress-free by being very helpful, knowledgeable and professional. I would highly recommend using their services.
Thank you Mitchell for this very kind review.
5/5
GoogleI had an excellent experience working with Rebecca as my estate agent. Her responsiveness was impressive, and she answered all my questions quickly. Rebecca's down-to-earth approach made the entire process comfortable, and she went above and beyond to ensure a smooth rental experience. I highly recommend her for her professionalism and dedication.
Thanks for choosing us to help you find your new home, Beth. Here's to new memories and adventures this year!
5/5
allAgentsRebecca was Considerate and
Rebecca was Considerate and good communication. She was respectful and understanding of my availability
5/5
GoogleRebecca was super helpful and showed me round + talked to me about other properties, really helpful. Thank you !
Many thanks for your kind words. It has been a pleasure to assist you with your property search.
5/5
GoogleRebecca was professional and warm at the same time. I really value these qualities in an estate agent. Highly recommended.
Thank You for your kind words Vincenza. Wishing you all the best with your property search.
5/5
GoogleJustin, Ed and the team are excellent partners and Maxine has been a very reliable manager - you are in safe, honest hands with DaisyletsPositiveResponsiveness, Quality, Professionalism, Value
Dear Angus, thank you for your kind words, Maxine
5/5
GoogleGreat estate agent, Rebecca was excellent and helped us secure our new flat!
5/5
GoogleAs tenants I have to say that , after 14 years renting in the uk , from few different agencies, is the first time that I feel supported . I don’t have enough words to explain how happy and grateful I’m to have met them . Highly recommend !!!
Thank you for allowing us to assist you. We are delighted to have helped you and wish you all the best in your new home. Your kind words mean everything.
1/5
GoogleDubious stains on my freshly steamed sofa along with sushi rice and sesame seeds. Coffee cup stains and footprints on the furniture, finger prints on the freshly painted walls. Oh and after 4 months they still haven't managed to let the property 🤦 Couldn't close a fire door, don't bother. Had a great working relationship with the previous owners and the new sales manager couldn't help but slag them off at every opportunity.Failed to have the emotional intelligence to realise the only reason they obtained my custom was because of the exceptional service of their predecessors. Over promise and under deliver. Expectation management zero. So many alarm bells at every stage of the failed process; I only have myself to blame for not pulling the plug sooner. Do yourself a favour.
Hello Miguel, It took awhile to figure out who you were. You asked us to find a tenant just at the start of the first Covid lockdown. Viewings were not permitted. Then you didn't give us keys for several months, so again we couldn't do viewings. Finding tenants without keys, during a pandemic lockdown in london is difficult to say the least. As to the stains or rice, perhaps something to do with the outgoing tenants. Nothing to do with us.
5/5
GoogleHad a great time looking for a property with Rebecca. She made it super easy and simple to find a property to rent. I couldn’t make the viewing so she went to the property for me and we had a video viewing, which was super helpful and helped us secure the property quicker.
I hope you are enjoying your beautiful new home. Thank you for your kind words. Rebecca-Negotiator-Daisy Lets and Sales.
5/5
GoogleRebecca was really helpful and pleasant to deal with. Thank you!
5/5
GoogleThe team at Northwood have been excellent. It’s the second time I’ve used them and they are superb. With thanks to as always to the team: Ally, Collette, Nella and the amazing Rebecca!
5/5
GoogleI’ve been using Daisylets for many years to rent my 2 bed house out- always a really good experience and I found Rebecca and Nella extremely friendly, helpful and responsive this time round too.
5/5
GoogleI was shown round a rental property by Rebecca and she has subsequently handled my offer - she has been super proactive, friendly and a pleasure to deal with.
Thank you for your kind review.
5/5
GoogleI was looking for a flat to rent . Rebecca who works in rent sector in Daisy agency , found a good flat , arranged viewing and showed me the flat just in a day . She was very supportive and helpful . I would recommend her and her team .
Thank you for your kind words. We have confidence that your new home will bring you joy and peace.
5/5
GoogleRebbecca was so helpful and the process has been smooth
5/5
GoogleMe and my girlfriend were shown around the property by Rebecca who gave us all the information we needed and was warm and welcoming. Rebecca really helped out with the process and made everything really simple. We’re both looking forward to moving into our new property managed by Northwood!
Thank you for your kind words, Aaron. We are delighted to have assisted you on your journey.
5/5
allAgentsRebecca is
Rebecca was polite, respectful of our space and extremely friendly.
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