Trusted Agent profile · Forest Hill

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Northwood Forest Hill reviews

4.7

★★★★★ Excellent

290 reviews across 2 platforms

5 London Road, Forest Hill, SE23 3TW

Part of Northwood, see every office.

Northwood's office in Forest Hill, at 5 London Road, is rated 4.7 out of 5 across 290 reviews on two platforms, including 236 Google reviews rated 4.7.

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4.7 / 5

236

Reviews on Google

This office

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54

Reviews on allAgents

This office

Reviews may appear on more than one platform.

About Northwood Forest Hill

Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024. As part of the Northwood Group (winner of the best agency in the country for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations. Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management. We are also very active with property sales, helping our clients achieve a smooth sale at the best price.

Reviews

Every review we hold for the Forest Hill office, from every platform, shown as written. First names only.

5/5

Google

Rebecca has been super helpful and prompt with all our questions and queries. With her and Ally's help, we secured a wonderful house to call home!

Manideep · 18 March 2025

5/5

Google

My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend, despite not being at work. Thank you so much for all your support and patience during this process.

VALENTINA · 10 July 2025

5/5

allAgents

"My experience with the estate ..."

My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend, despite not being at work. Thank you so much for all your support and patience during this process.

VALENTINA · 9 July 2025

5/5

allAgents

"Prospective..."

Rebecca was very kind and gave us plenty of time and space when viewing the property

Zoe · 8 July 2025

5/5

allAgents

"An amazing experience finding ..."

An amazing experience finding our home. Rebecca was very helpful and communicative

Evelina · 18 August 2025

5/5

Google

Rebecca from Daisy Lets and Sales was great - she was incredibly friendly, helpful and responsive to my needs. I spoke to her on the phone and via email, and she was able to answer all my queries promptly.PositiveResponsiveness, Quality, Professionalism

Elsie · 1 January 2022

Agent replied · 31 December 2024

Thank you for your kind words Elsie.

5/5

Google

Thanks to daisylets/norwood we have found the perfect property to rent! Rebecca was very helpful during the process!

Sharon · 5 February 2024

Agent replied · 31 December 2024

Sharon, thank you for your kind words. We are delighted that you have selected us to assist you in finding your dream home. We are certain that your new home will not only bring you happiness and tranquility but will also enable you to embark on a new journey in your life that is full of unforgettable experiences and memories.

5/5

Google

There aren’t many reviews from tenants on agency websites and I suspect this is because renting property in London has become like applying for a job in a recession. Desperate to impress in an oversubscribed market, there’s nothing for renters to gain from casting judgement on the people who hold all the cards. This is a familiar disparity and the grim reality of renting in London, so to find an agency with some sympathy, who offer a slightly different approach feels almost like an act of compassion. I have rented two properties from Daisylets and both experiences have shown them to be almost unique in their attitude towards prospective tenants. Selecting a few suitable applicants for considered viewings and matching them to properties with discerning landlords makes a lot of sense and saves time and disappointment on both sides. The alternative is horrendous. Justin, Ed and Nella are reliable, consistent and communicative about the facts, making sure everything is organised in good time and as advertised but the real credit here should go to Rebecca who heads up the viewings. With more than 50 people interested in each property, the art of dealing out more rejections than approvals shouldn’t be underestimated. She was beyond helpful and very realistic about how to approach finding and securing somewhere good and deeply reassuring about the prospects of making it happen. This was all very refreshing to hear in the current climate but even more impressive is that she did actually make it happen, quickly, considerately and all as promised. Absolute gold so 5 stars and a medal for her.

Tom · 1 January 2023

Agent replied · 31 December 2024

Thank you for your kind words Tom. It was a pleasure matching you with your new property. All the best.

5/5

allAgents

Thanks

Maxine has always been really helpful and supportive when we have had questions or issues to discuss! She is always quick to respond. Thank you Maxine

Chloe · 17 February 2025

5/5

allAgents

Thanks to Ally and all the

Thanks to Ally and all the team at Nortwood, Forest Hill their valued assistance in dealing with the sale of our property. It was much appreciated

Malcolm · 14 February 2025

5/5

Google

Maxine was super helpful over the 6 years I had her as a property manager, responding quickly to urgent requests. She is also very kind and understanding, fair and responsive. Definitely one of the better property agents in London!

Tarryn · 1 January 2022

Agent replied · 31 December 2024

Thank you Tarryn for your kind words it was a pleasure

5/5

Google

Started the rental process with Rebecca at Northwood, she has been amazing, super helpful and always there to answer our questions.

Freya · 21 September 2025

Agent replied · 12 October 2025

Thank you for your kind review! Wishing you all the best in your new home.

5/5

Google

Rebecca has been so wonderful and helpful throughout our renting proceedings. Highly recommend working with her.

Zoe · 1 January 2024

Agent replied · 31 December 2024

Thank you for your kind words. I am confident that your new home will bring you much joy and happiness. Rebecca- Negotiator- Daisy Lets and Sales.

5/5

Google

Contacted Daisy Lets to enquire about a number of properties. I spoke to Rebecca who was very helpful and informative. Daisy Lets have been a pleasure to deal with.

David · 1 January 2023

Agent replied · 31 December 2024

Many thanks for your kind words. It has been a pleasure to assist you with your property search.

5/5

Google

Rebecca was great throughout. Due to her our moving out was pretty smooth. Cheers!

Sourabh · 9 February 2024

Agent replied · 8 February 2025

I appreciate your kind words. I am certain that your new home will bring you a lot of joy and happiness. Rebecca- Negotiator- Daisy Lets and Sales.

5/5

allAgents

Hi I am absolutely pleased we

Hi I am absolutely pleased we had Maxine as our property manager. She has been great help and so understanding from day 1. She is very kind and respectful. I definitely recommend Maxine as a property manager she has been amazing.

MÜNEVVER · 13 May 2024

5/5

allAgents

"Hi I am absolutely pleased we ..."

Hi I am absolutely pleased we had Maxine as our property manager. She has been great help and so understanding from day 1. She is very kind and respectful. I definitely recommend Maxine as a property manager she has been amazing.

Munevver · 13 May 2024

5/5

Google

Amazing service from Daisylets, Nella and Justin are very responsive. Justine is great with perspective tenants and has a great sense of matching landlords and tenants. Have been using there services for over 10 years now.PositiveProfessionalism

MandM · 9 February 2022

Agent replied · 8 February 2025

Thank you for your kind words. Was a pleasure finding you new tenants.

5/5

Google

Excellent service. .they had been updating us from viewing until we signed contract. Everything went smoothly. Justin have been assisting us and able to look into our requests.

Erica · 1 January 2023

Agent replied · 31 December 2024

much appreciated your review Erica - and hope you have both now settled into your new home - all the best Justin

5/5

Google

Fantastic Service. Rebecca was incredible to work with.

Princewhite · 5 August 2025

5/5

allAgents

Overall, a positive

I enquired about a flat that I was interested in renting through email. I got a prompt response from the letting agent and booked us almost immediately for viewing of the flat. Rebecca, the agent, was very professional and met us at the property to view on time. She was so friendly and I felt at ease immediately. She answered our questions and addressed our concerns about the property. Overall, the experience was positive and the process of renting the flat was really smooth and straightforward.

Jm · 27 August 2024

5/5

allAgents

"Overall, a positive..."

I enquired about a flat that I was interested in renting through email. I got a prompt response from the letting agent and booked us almost immediately for viewing of the flat. Rebecca, the agent, was very professional and met us at the property to view on time. She was so friendly and I felt at ease immediately. She answered our questions and addressed our concerns about the property. Overall, the experience was positive and the process of renting the flat was really smooth and straightforward.

Jm · 27 August 2024

5/5

Google

The agent I met Justin is professional, courteous and willing to explain the process of the letting procedure. I had the opportunity to view the property via a video viewing which was helpful and I can view the property in person arranged by Justin.

Timmy · 1 January 2024

5/5

allAgents

Rebecca and Ally from

Rebecca and Ally from Northwood Estate agency/ Daisy Lets were both highly professional. They found perfect tenants for our flat quickly and made the whole process very easy for us as first time landlords. I would highly recommend them.

Lonneke · 11 April 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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