5/5
Rebecca has been super helpful and prompt with all our questions and queries. With her and Ally's help, we secured a wonderful house to call home!

Trusted Agent profile · Forest Hill
Verified
★★★★★
290 reviews across 2 platforms
5 London Road, Forest Hill, SE23 3TW
Part of Northwood, see every office.
Northwood's office in Forest Hill, at 5 London Road, is rated 4.7 out of 5 across 290 reviews on two platforms, including 236 Google reviews rated 4.7.
Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024. As part of the Northwood Group (winner of the best agency in the country for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations. Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management. We are also very active with property sales, helping our clients achieve a smooth sale at the best price.
Every review we hold for the Forest Hill office, from every platform, shown as written. First names only.
5/5
Rebecca has been super helpful and prompt with all our questions and queries. With her and Ally's help, we secured a wonderful house to call home!
5/5
My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend, despite not being at work. Thank you so much for all your support and patience during this process.
5/5
"My experience with the estate ..."
My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend, despite not being at work. Thank you so much for all your support and patience during this process.
5/5
"Prospective..."
Rebecca was very kind and gave us plenty of time and space when viewing the property
5/5
"An amazing experience finding ..."
An amazing experience finding our home. Rebecca was very helpful and communicative
5/5
Rebecca from Daisy Lets and Sales was great - she was incredibly friendly, helpful and responsive to my needs. I spoke to her on the phone and via email, and she was able to answer all my queries promptly.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind words Elsie.
5/5
Thanks to daisylets/norwood we have found the perfect property to rent! Rebecca was very helpful during the process!
Sharon, thank you for your kind words. We are delighted that you have selected us to assist you in finding your dream home. We are certain that your new home will not only bring you happiness and tranquility but will also enable you to embark on a new journey in your life that is full of unforgettable experiences and memories.
5/5
There aren’t many reviews from tenants on agency websites and I suspect this is because renting property in London has become like applying for a job in a recession. Desperate to impress in an oversubscribed market, there’s nothing for renters to gain from casting judgement on the people who hold all the cards. This is a familiar disparity and the grim reality of renting in London, so to find an agency with some sympathy, who offer a slightly different approach feels almost like an act of compassion. I have rented two properties from Daisylets and both experiences have shown them to be almost unique in their attitude towards prospective tenants. Selecting a few suitable applicants for considered viewings and matching them to properties with discerning landlords makes a lot of sense and saves time and disappointment on both sides. The alternative is horrendous. Justin, Ed and Nella are reliable, consistent and communicative about the facts, making sure everything is organised in good time and as advertised but the real credit here should go to Rebecca who heads up the viewings. With more than 50 people interested in each property, the art of dealing out more rejections than approvals shouldn’t be underestimated. She was beyond helpful and very realistic about how to approach finding and securing somewhere good and deeply reassuring about the prospects of making it happen. This was all very refreshing to hear in the current climate but even more impressive is that she did actually make it happen, quickly, considerately and all as promised. Absolute gold so 5 stars and a medal for her.
Thank you for your kind words Tom. It was a pleasure matching you with your new property. All the best.
5/5
Thanks
Maxine has always been really helpful and supportive when we have had questions or issues to discuss! She is always quick to respond. Thank you Maxine
5/5
Thanks to Ally and all the
Thanks to Ally and all the team at Nortwood, Forest Hill their valued assistance in dealing with the sale of our property. It was much appreciated
5/5
Maxine was super helpful over the 6 years I had her as a property manager, responding quickly to urgent requests. She is also very kind and understanding, fair and responsive. Definitely one of the better property agents in London!
Thank you Tarryn for your kind words it was a pleasure
5/5
Started the rental process with Rebecca at Northwood, she has been amazing, super helpful and always there to answer our questions.
Thank you for your kind review! Wishing you all the best in your new home.
5/5
Rebecca has been so wonderful and helpful throughout our renting proceedings. Highly recommend working with her.
Thank you for your kind words. I am confident that your new home will bring you much joy and happiness. Rebecca- Negotiator- Daisy Lets and Sales.
5/5
Contacted Daisy Lets to enquire about a number of properties. I spoke to Rebecca who was very helpful and informative. Daisy Lets have been a pleasure to deal with.
Many thanks for your kind words. It has been a pleasure to assist you with your property search.
5/5
Rebecca was great throughout. Due to her our moving out was pretty smooth. Cheers!
I appreciate your kind words. I am certain that your new home will bring you a lot of joy and happiness. Rebecca- Negotiator- Daisy Lets and Sales.
5/5
Hi I am absolutely pleased we
Hi I am absolutely pleased we had Maxine as our property manager. She has been great help and so understanding from day 1. She is very kind and respectful. I definitely recommend Maxine as a property manager she has been amazing.
5/5
"Hi I am absolutely pleased we ..."
Hi I am absolutely pleased we had Maxine as our property manager. She has been great help and so understanding from day 1. She is very kind and respectful. I definitely recommend Maxine as a property manager she has been amazing.
5/5
Amazing service from Daisylets, Nella and Justin are very responsive. Justine is great with perspective tenants and has a great sense of matching landlords and tenants. Have been using there services for over 10 years now.PositiveProfessionalism
Thank you for your kind words. Was a pleasure finding you new tenants.
5/5
Excellent service. .they had been updating us from viewing until we signed contract. Everything went smoothly. Justin have been assisting us and able to look into our requests.
much appreciated your review Erica - and hope you have both now settled into your new home - all the best Justin
5/5
Fantastic Service. Rebecca was incredible to work with.
5/5
Overall, a positive
I enquired about a flat that I was interested in renting through email. I got a prompt response from the letting agent and booked us almost immediately for viewing of the flat. Rebecca, the agent, was very professional and met us at the property to view on time. She was so friendly and I felt at ease immediately. She answered our questions and addressed our concerns about the property. Overall, the experience was positive and the process of renting the flat was really smooth and straightforward.
5/5
"Overall, a positive..."
I enquired about a flat that I was interested in renting through email. I got a prompt response from the letting agent and booked us almost immediately for viewing of the flat. Rebecca, the agent, was very professional and met us at the property to view on time. She was so friendly and I felt at ease immediately. She answered our questions and addressed our concerns about the property. Overall, the experience was positive and the process of renting the flat was really smooth and straightforward.
5/5
The agent I met Justin is professional, courteous and willing to explain the process of the letting procedure. I had the opportunity to view the property via a video viewing which was helpful and I can view the property in person arranged by Justin.
5/5
Rebecca and Ally from
Rebecca and Ally from Northwood Estate agency/ Daisy Lets were both highly professional. They found perfect tenants for our flat quickly and made the whole process very easy for us as first time landlords. I would highly recommend them.
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