5/5
GoogleI highly recommend Martin & Co. As a landlord they dealt with us and the paperwork very professionally. Always responsive and friendly and on two occasions they've found us great tenants, one of which also sang their praises.
Trusted Agent profile · Folkestone, Kent
Verified
Martin & Co Folkestone reviews
★★★★★
244 reviews across 2 platforms
130 Sandgate Road, Folkestone, Kent, CT20 2BW
Part of Martin & Co, see every office.
Martin & Co's office in Folkestone, Kent, at 130 Sandgate Road, is rated 4.3 out of 5 across 244 reviews on two platforms, including 211 Google reviews rated 4.2.
About Martin & Co Folkestone
Martin & Co are your local deal-makers when it is time for you to move. Whether you are selling or buying, renting or letting: Martin & Co are your trusted advisor, providing you with answers throughout the process. We use our leadership and experience to offer you a relaxed environment, because let’s be honest: moving house can be stressful at times. Our focus is to achieve the best outcome for you.
Reviews
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
Google5/5
GoogleHighly recommend.. Excellent customer service. Very friendly and efficient staff. Calls and emails always returned quickly. Massive thanks to Phoebe, Jessica and team at Martin & Co. Thank you .
1/5
GoogleAvoid like the PLAGUE. Overcharging and bullying of tenants. Renting out properties that shouldn’t legally be rented due to health concerns such as black mould and damp. Disregard to the well-being of their tenants and only show loyalty to the landlord. Still trying to charging check in and out fees and more despite the new Tenancy Act being passed as of June. I rarely write reviews but I sincerely hope someone sees this when enquiring about a property from this company. It is not worth it.
Agent replied · 16 October 2024
Hi Annie, thanks for getting in touch. We endeavour to ensure issues like this never happen and work hard to be fully compliant at all times. Unfortunately we don’t seem to have you listed as a current or previous tenant so please reach out to us directly on 01303212797
5/5
GoogleMy experience with Martin & Co as a tenant has been overwhelmingly positive so far with high levels of communication & transparency and a positive approach to the the letting process. Collecting the keys was made extra special with a nice touch of a gift hamper and friendly staff. All of my questions have been answered in a short span of time and I have felt supported throughout the process by Phoebe, Shelley, and Julie. Great job!
5/5
GoogleI have recently completed on a property in Folkestone, David Russell was the agent I dealt with, he was friendly, professional and answered all queries very quickly. Martin & Co really supported us through the sale and I'd highly recommend them to both sellers and buyers. Thanks so much David!PositiveResponsiveness, Professionalism
5/5
GoogleAmazing letting agents! Fast and thorough service. Recommended.
4/5
GoogleVery efficient and effective service. Several visits to the property were made with potential buyers and the reviews from them were postive and the sale was concluded within 4 months at a good price.
5/5
GoogleThe team at Martin and Co are always so helpful and friendly.
1/5
GoogleI can only reiterate a previous comment: Awfull staff (Richard Horton) absolute joke. Overpriced unfair charges made with your deposit money without consulting you when you move out. A company actually recorded on the report that the property was cleaned to a good domestic standard. Yet Ripoff Richard has found it necessary to add a £170 charge for cleaning away a few specks of dust and a dusty extractor fan. If you use this company be prepared to lose a third of your deposit. They are rip offs. Use at your peril. My advise DO NOT USE DO NOT USE.
Agent replied
Dear Trevor, Reviewing the checkout document, which was produced by an accredited and independent inventory clerk, the clerk stated that the property needs cleaning and that the carpets need cleaning. The kitchen and bathroom needed thorough cleaning in particular. We provide all our tenants with a vacating letter and checklist, and it is the tenant's responsibility to leave the property in the same state of cleanliness as it was provided. We are sorry that you find the charges overpriced; we can assure they are not. Your deposit has been registered with the DPS: our deposit proposal does highlight that any concerns you may have about the fairness of any proposed deduction can be brought to the attention to an independent case assessor with the DPS, who will then make a final and binding decision for all parties.
5/5
GoogleWe've started renting 7 years ago from Martin & Co and it was a good experience. Every time we had an issue they've helped us immediately and contacted the landlords for us, I can't fault them.
1/5
GoogleI can only reiterate a previous comment: Awfull staff (Richard Horton) absolute joke. Overpriced unfair charges made with your deposit money without consulting you when you move out. A company actually recorded on the report that the property was cleaned to a good domestic standard. Yet Ripoff Richard has found it necessary to add a £170 charge for cleaning away a few specks of dust and a dusty extractor fan. If you use this company be prepared to lose a third of your deposit. They are rip offs. Use at your peril. My advise DO NOT USE DO NOT USE.
Agent replied · 23 May 2024
Dear Trevor, Reviewing the checkout document, which was produced by an accredited and independent inventory clerk, the clerk stated that the property needs cleaning and that the carpets need cleaning. The kitchen and bathroom needed thorough cleaning in particular. We provide all our tenants with a vacating letter and checklist, and it is the tenant's responsibility to leave the property in the same state of cleanliness as it was provided. We are sorry that you find the charges overpriced; we can assure they are not. Your deposit has been registered with the DPS: our deposit proposal does highlight that any concerns you may have about the fairness of any proposed deduction can be brought to the attention to an independent case assessor with the DPS, who will then make a final and binding decision for all parties.
1/5
GoogleI will not do business with a company that treats customers as disrespectfully as this company has treated me. Let this be a warning to potential and current landlords, if your property is listed for a length of time it's because your future tenants are unwilling to sacrifice their first born just to get a return email/phone call. As for a viewing, well it isn't short than an act of God to get one of those! Like I told the woman on the phone I will happily give my money to another agency and another landlord!
Agent replied · 23 May 2024
Dear Ms Wood, Thank you for your feedback - I have had a chance to review our records and I can see that you wished to view a property on Castle Hill Avenue and you spoke to our Branch Manager. Speaking generally, before booking a viewing with any prospective applicant we always ask a series of questions which establish whether you are likely to pass successfully through referencing. The benefit of this is that we don't waste anyone's time and we certainly wouldn't wish to refer a customers application to our referencing company knowing that they weren't going to pass. Applicants who do not pass referencing lose their application fees and it is our policy to try to avoid this outcome by vetting people thoroughly at the outset. I realise that this must be disappointing and we apologise for any inconvenience caused.
1/5
GoogleThese people are so rude on the phone. I was a potential client and was met with unprofessional, cold behaviour. I really liked one of the advertised properties, but because of the horrible service I chose to look elsewhere. Hopefully, potential landlords will see this and choose to be with some other agents if they wish their property to let out in a timely manner.
Agent replied
Dear Kate, we are sorry to hear of your experience. Unfortunately not every potential tenant is in a position where we are able to assist to find a new home for them. We understand that this is never easy to hear; at the same time we would not want to offer potential tenants to apply for a property where we know they would not pass the landlord's criteria. We wish you well in your search for a new home.
1/5
GoogleAVOID FOR BLOCK MANAGEMENT Block Management employees are extremely rude, insensitive and aggressive. I …
Agent replied · 22 June 2024
Dear Alexandra, I am sorry to hear of your experience and looked into the matter and I do not share your sentiment. You were forceful and hostile towards Jodie, and Jodie … More
5/5
GoogleThe whole team at Martins are super efficient, friendly and helpful and have looked after my properties for 8 years. I have enjoyed excellent customer service and would highly recommend them. Sam is very approachable and manages the …
1/5
GoogleThese people are so rude on the phone. I was a potential client and was met with unprofessional, cold behaviour. I really liked one of the advertised properties, but because of the horrible service I chose to look elsewhere. Hopefully, potential landlords will see this and choose to be with some other agents if they wish their property to let out in a timely manner.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 30 June 2024
Dear Kate, we are sorry to hear of your experience. Unfortunately not every potential tenant is in a position where we are able to assist to find a new home for them. We understand that this is never easy to hear; at the same time we would not want to offer potential tenants to apply for a property where we know they would not pass the landlord's criteria. We wish you well in your search for a new home.
1/5
GoogleTo renew our lease we agreed a 2 month exit along with a list of jobs required to be done. The jobs were not completed or bodged and now unable to use our bedroom whilst the job that should of been completed is being carried out. Not a care seems to be given tbh
Agent replied
Dear David, We've tried with all our might, but the jobs you asked to be done earlier in the year were completed, and not related at all to the leak from the roof. … More
5/5
GoogleWith my dealings over the last couple of years with Martin and Co in Folkestone very professional and they have always .. especially Rachel and Tracey
Agent replied
Thanks Chris - working with you is an absolute pleasure too!
5/5
GoogleExcellent customer service from beginning to end of sales process. Very friendly and efficient staff. We were always kept up to date in all areas involving the sale of our property. Calls and emails always returned quickly. David in particular deserves a mention for chasing up any areas required. Highly recommend. Thank you.
Agent replied
Thank you so much for your kind words, Kate!
5/5
GoogleWe recently sold our house using the One Off payment scheme. From start to finish the service we received was totally professional and hassle free. We cannot praise the team highly enough and David is a particular delight (despite his choice of football club). We strongly recommend you pay them a visit if you are considering selling your home.
5/5
GoogleWonderful service and help thru a very difficult move. Couldn't do enough to accommodate us and help move the process thru as smoothly as possible. Nina was a star from first contact to completion. Thank you!
5/5
GoogleTop service from a brilliant estate agents. Quick responses and actions made my purchase efficient and stress free. Excellent communication. Massive thanks to Dave and team at Martin & Co for making my purchase as easy as possible.
5/5
GoogleWe found David Russell at Martin and Co to be professional, kept us informed and updated at all times. This all ensured that the sale was kept on track and delays avoided. Highly recommend both David and his team.PositiveResponsiveness, Professionalism
5/5
GoogleWe are in the process of renting a property with Martin & co and it’s honestly been the easiest, stress free experience. They have kept us up to date each step of the way. Julie & Rachel are super friendly & helpful. Thank you so much for making a daunting situation so easy. Couldn’t recommend enough 🙏 …
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Questions about Martin & Co Folkestone
How many reviews does Martin & Co Folkestone have?
Martin & Co's Folkestone office has 244 reviews across two platforms: 211 on Google, 33 on Trustpilot.
What is Martin & Co Folkestone's rating?
Martin & Co Folkestone is rated 4.3 out of 5 across all 244 reviews, and 4.2 out of 5 on Google from 211 reviews.
Where is Martin & Co's Folkestone office?
Martin & Co Folkestone, 130 Sandgate Road, Folkestone, Kent, CT20 2BW.
