5/5
GoogleThank so much did an amazing job from start to finish got. My dream home thanks to David 5 stars 🌟 …
Trusted Agent profile · Folkestone, Kent
Verified
Martin & Co Folkestone reviews
★★★★★
244 reviews across 2 platforms
130 Sandgate Road, Folkestone, Kent, CT20 2BW
Part of Martin & Co, see every office.
Martin & Co's office in Folkestone, Kent, at 130 Sandgate Road, is rated 4.3 out of 5 across 244 reviews on two platforms, including 211 Google reviews rated 4.2.
About Martin & Co Folkestone
Martin & Co are your local deal-makers when it is time for you to move. Whether you are selling or buying, renting or letting: Martin & Co are your trusted advisor, providing you with answers throughout the process. We use our leadership and experience to offer you a relaxed environment, because let’s be honest: moving house can be stressful at times. Our focus is to achieve the best outcome for you.
Reviews
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
Google4/5
GoogleI'm new to the UK and as I sought a property to rent, I came across Martin and Co. I can say that through their wonderful team I was able to secure a rental suitable to my budget. Many thanks to Phoebe, Julie, Shelly and Jess for their kind customer service help throughout the process. Appreciate the welcome box too when I went to collect the keys at the office😊. I would recommend them to other potential clients.
5/5
GoogleWell what can I say Martin and co have been amazing the speed in which they have dealt with anything has been wonderful the staff are friendly and helpful and well-trained and I'm happy to say I have never been happier with a rental company ever if you're looking for a competent and lovely staff this is the company that you should go with
4/5
GoogleMartin and Co were super helpful in finding me a rental property that suited my budget. It was a very quick turnaround which took around 2 weeks and we are happy to be settling in now. Special mention to Julie and Will.
Agent replied · 15 April 2023
Thank you for your kind words Greg: it was our pleasure! The best bit of our job is seeing people make a home out of our properties; its fab to hear that you're settling in well!
5/5
GoogleVery helpful from the start. Pheobe showed me around the property and was very welcoming, answered all of my questions and helped me through all the stages of getting me and my other half our first home. Shelly has been very helpful too, answering all my questions and queries and making our transition into our first home a success. I couldn’t thank the team enough. All very lovely and welcoming and helpful. Thank you
5/5
GoogleWe purchased our house via Martin & CO (Dave Russell was our contact). It was not a simple set up with tenants in property and an owner living out of …
5/5
GoogleAll the staff are extremely welcoming. Phoebe provided excellent service, responding to emails in good time and in a helpful manner. No question was too much, or too stupid when viewing properties with Phoebe. Jessica explained everything in an easy-to-understand way during my move-in appointment - the goodie box was a nice touch too. Shelley made a point of explaining in person some information which she was later going to email to me which was a lovely human touch. Top-tier service.
5/5
GoogleVery good experience with Martin & Co. They worked quietly and efficiently and just made it happen. We were under a lot of time pressure from our buyers. It was tight but Martin & Co delived with time to spare. Our thanks to David, Nina and the team.
2/5
GoogleShocking communication !! Vacated a property on the 27/5/24. Not a word, don’t hear from Martin and Co. No email or note, or thank you or wish us well, or some idea of WHAT HAPPENS NEXT. So last Friday am I called, was told my area rent manager was busy, told he will call soon. No word. I called again in the afternoon . Same thing. Then just before the close of play he called, Told the delay was the landlady for the check out. Told it will be completed in few days. It’s the 12/6, 16 days and we don’t know what’s going on, not to mention the return of the deposit.
Agent replied · 22 June 2024
Hi Gilbert, Usually despot returns run smoother than it did for your tenancy; as estate agents we cannot return a deposit without signoff from your landlord which was delayed because of the landlord's personal circumstances. But "not a word" is not accurate: we did call and left messages, spoke with your partner and have remained in email contact.
5/5
TrustpilotAmazing service by the entire team from…
Amazing service by the entire team from initial enquiry to the tenants moving into the property. I'd like to thank Phoebe in particular for going over and above to help make everything go smoothly for us.
5/5
GoogleWe rented through Martin & co. We have just recently ended our tenancy and moved out. Matt, Toby, Julie and Phoebe have been great. They were transparent throughout the whole process and got things sorted whilst we were renting. We had some issues with the landlord and M&co were great during that time. Thanks all for your help!
5/5
GoogleMyself and Ben had the best experience with Martin & Co. A massive thank you to Will Pugh who spent an incredible amount of time with us making sure he knew exactly what kind of property we needed and then he found our perfect home and we …
Agent replied
It's been a pleasure: we hope you've settled in and are all ready for Christmas!
1/5
GoogleAwful company, as our letting agent for our flat, they sent our rent money to the wrong bank account and despite it being their mistake refused to pay us for three months until they got the money back, lied to us, telling us the tenants …
Agent replied · 20 July 2025
Let’s clear the fog with some facts: We paid the rent exactly where the executors directed us to, not the “wrong” account. When probate completed, we followed new instructions and paid the next … More
5/5
GoogleThe team at Martin&Co in collaboration with an amazing landlord went above and beyond to help us secure our new place at Folkestone and made the move from the big city a lot easier than expected. Thanks Will, Phoebe, Shelley and Samantha, you're the best!
Agent replied
The best bit of our job is when people collect the keys to their new home, and it's even nicer when we hear how delighted you were. It's been a pleasure working together!
5/5
GoogleA great team that will sell your house they are true professionals with a lot of experience my house was sold inside a week was updated regularly with a smooth outcome thankyou
5/5
GoogleI've been renting with Martin and Co since January 2021, and Jessica has been an absolute pleasure to work with. She is always friendly and prompt for all communication during my tenancy and is quick to action any reported issues. Martin and Co are definitely one of the best estate agencies I have had over my many years of renting!
5/5
GoogleI had a great experience with buying my first home with Martin and Co. They made the process straightforward and the level of communication was great throughout. We have dealt with a variety of estate agents in the area whilst looking for a …
5/5
GoogleHad a very long drawn out stressful move but i must say Nina was amazing she was on the case everyday and pushed things along....if it wasn't for her i dont think i would have been moved even now....very professional...thankyou..definitely recommend.......
Agent replied
Moving house can be sure be stressful, and there were quite a few extra hurdles to cross for yours. Nina is thrilled to hear of your kind words: we hope you're enjoying your stunning new view!
5/5
GoogleHighly recommend Dave and the team, they have been really responsive and easy to work with, thank you for all you recent help and look forward to using your services again when needed in future
5/5
GoogleSales- I first came upon Martin & Co a couple of years ago.We wanted to purchase BTL properties and were new to the Folkestone area. David Russell in sales went above and beyond holding our hands through the entire process which was painless and swift (as it could be!!) Out of all the agents we went to, we felt really looked after by David and the team at Martin & Co. Lettings- As soon as we met Will Pugh we knew we were in good hands. He made us feel he had all the time (and we took a lot) we required, to answer questions and make helpful suggestions, sharing his extensive knowledge and experience whilst we were looking to purchase - speaking to Lettings is as important as sales if you are buying to let. We are now back again and are in the process of purchasing a but to let project …Thank you David, Will and Nina Harris for helping us thus far….another journey begins!!! Management- .. As a portfolio Landlord finding a managing agent whom you can trust to do the job as you would yourself is rare…..we have been truly impressed with the service received ever since. From purchasing to letting. Our properties let immediately with great long term tenants. You need eyes, ears and solutions which what you get here!
5/5
GoogleWhat can I say… me and my fiancé found a flat we liked and Martin&co did everything they could to help get us in!! They are so friendly and helpful and I would highly recommend to anyone to use them!! All very professional and won’t stop at anything to help.. we are so glad to have them as our letting agents!! Would also like to thank Will Pugh for always giving his time when we needed him and being very honest!!
5/5
GoogleDavid has been so helpful and efficient during the whole process of our move! He’s really proactive, always on top of everything and great at communicating through every step of the way. We couldn’t have asked for a better estate agent during our move and would definitely use Martin & Co in the future!
5/5
GoogleAs a landlord client of Martin and Co of Folkestone my experience of dealing with them from the first enquiry with Julie Hayden and throughout the entire process of meeting their full team and subsequently engaging them for the task I was impressed by the professionalism and attention to detail.The Sandgate flat was let relatively quickly and having opted for their full management service I’ll be delighted if the follow ups etc will be made with the same high standards they have set.I highly recommend Martin and Co
5/5
GoogleThanks to all the staff at Rightmove for a seamless experience on my new rental. Highly recommended. Very professional staff. Thanks to Rachel and the ladies at the Folkestone branch
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Questions about Martin & Co Folkestone
How many reviews does Martin & Co Folkestone have?
Martin & Co's Folkestone office has 244 reviews across two platforms: 211 on Google, 33 on Trustpilot.
What is Martin & Co Folkestone's rating?
Martin & Co Folkestone is rated 4.3 out of 5 across all 244 reviews, and 4.2 out of 5 on Google from 211 reviews.
Where is Martin & Co's Folkestone office?
Martin & Co Folkestone, 130 Sandgate Road, Folkestone, Kent, CT20 2BW.
