Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Fantastic service

I had a wonderful online application for a property to Rent with Romans. The quick responses I was receiving especially from Will and Ninda was exceptional. They listened attentively to my concerns and provided personalized treatment that yielded positive results. Whenever I was not sure about something they assisted giving me clarity on any particular issue. The entire team at Romans displayed a high level of professionalism and made me feel comfortable throughout my application. The communication was just perfect. I highly endorse Romans for their excellent service and expertise.

Joseph · 10 April 2024

★★★★★ 5/5

Google

Excellent. Sale for full asking price first day. There were difficulties along the way throughout the chain. But Brad was across our sale and purchase and every other part of the chain and with his dogged determination he was solely responsible for a successful conclusion, an asset to the team. Communication was faultless and we were kept informed every step of the way. Cathy you have an excellent team, everybody we dealt with was informative and reassuring. Thank you.

Joe · 24 July 2025

★★★★★ 5/5

Trustpilot

Reece helped me through the process

Reece helped me through the process for completion of the terms of business, even though I had many questions. He was always patience and polite during the (many) issues/questions that I had [even though I might not have been!]. Prior to this, he was very active in offering assistance during my initial enquiries into the rental market. Keep up the professional work for the next stage of finding a tenant for my property. Thank you

Richard · 15 September 2026

★★★★★ 5/5

Trustpilot

Daniel Hocking

Daniel Hocking has been an excellent support to us, he was kind, intentional and helpful with looking for and finding our house and setting up all we needed. Along with helpfully helping with any questions we had

Caroline · 22 October 2025

★★★★★ 5/5

Trustpilot

A 5 star service.

For several years Ceri Evans has managed my rented house and I have total confidence in her. She is polite and friendly with a very personal touch. She responds promptly to any of my or the tenants concerns. She gives excellent and reassuring advice and I can be certain she will deal with any issues thoroughly.

Sally · 18 June 2026

★★★★★ 5/5

Trustpilot

Kaitlyn Young sorted out a problem…

Kaitlyn Young sorted out a problem regarding an exit inventory for me within 24 hrs. She is easy to contact and pleasant to talk to. Thank you Kaitlyn Regards David

Mr · 24 December 2025

★★★★★ 5/5

Google

We dealt with Grace for both viewings on the house we offered on, and for subsequent enquiries with the vendor etc and she couldn’t have been more helpful. She’s kept me updated with everything, is super responsive and is lovely to speak to. Just got to hope the mortgage company valuation goes well now 😊 …

Sophie · 24 March 2025

★★★★★ 1/5

Trustpilot

Sending unrelated emails when I haven't contacted them

As far as I am aware, I have never used this agent and started receiving property alerts from them (as I am mid search to buy a house). Can only assume an affiliated company passed my data to them and they started sending me property emails that have zero relevance so what I am actually searching for (i.e I'm looking for a detached house and I am sent apartments in an area I am not considering). Upon unsubscribing, I receive an email stating that it could take up to 10 days to complete. Totally underhanded way of dealing with data as I do not recall ever giving my permission to send Marketing emails, I am not looking for property in their area and they can't even get the type of property I am searching for right. It's just spamming emails in the hope they get a viewing. Just because of that, I will avoid using this agent should I want to view a property in their area

Matthew · 2 December 2025

★★★★★ 4/5

Trustpilot

Romans were helpful through the process…

Romans were helpful through the process of finding our new home. T’shya was very friendly and was quick to provide answers to our questions, even arranging a second viewing session for us. Their referencing process is rather slow

Fred · 5 October 2026

★★★★★ 5/5

Google

I’ve dealt with Charlie and Simon so far - Simon is always friendly and professional on the phone and the viewings conducted by Charlie were informative. His positive attitude is a really asset and it was a pleasure dealing with him. Happy to be embarked on my home buying journey with the team.

Mari · 12 April 2025

★★★★★ 4/5

Trustpilot

Samm Hooker…

Since my review below, Samm Hooker from Romans has been in touch and he’s been very professional, helpful, and easy to deal with. I really appreciate the way he handled things, and I think he’s a great example of how Romans or any estate agent should be represented. Original post I had a very disappointing experience with Romans estate agents. Their lack of professionalism and basic customer care is astonishing. I had arranged an appointment for a probate sale viewing, only to find out after leaving work early and turning up that they had cancelled it without properly informing me. Instead of calling (despite having given the correct number to someone named “Alphy”, who was quite patronising on the phone), they chose to send an email to my personal account, the laziest and most inconsiderate way to communicate something time-sensitive. I work full time and don’t have the luxury of checking personal emails during the day, so a simple phone call would have saved me significant time and inconvenience. Their excuse was that they “couldn’t get hold of the sellers,” despite the property being clearly empty. This either shows incompetence or a complete disregard for their clients’ time. To top it off, it seems that my contact details were either ignored or never properly updated. This experience showed me that Romans has very poor customer service, little regard for clients, and certainly don’t act with customers’ best interests at heart. I would never use Romans to buy or sell a property. Think twice before using Romans Estate Agents.

Nicolas · 18 November 2025

★★★★★ 5/5

Trustpilot

We needed to re-let a property in Swindon

We needed to re-let a property and were considering other letting agents, as a result of a landlord contract issue, however, we were impressed with Mark Davidson, who turned it around with his responsiveness and professionalism. Mark then had viewings lined up, as soon as the property was ready and immediately secured a letting. Great work! With the arrival of the new tenants, the property manager, Jade Small, has done an excellent job in welcoming them to the property and supporting them. A highly professional letting agency in Swindon.

Mike · 15 November 2025

★★★★★ 5/5

Trustpilot

Great management service

Jade is an excellent property manager who is very proactive, professional and great communication skills. She always goes above and beyond to ensure everything runs smoothly. We highly recommend her to anyone seeking reliable property management!

Brett · 7 October 2025

★★★★★ 5/5

Trustpilot

House search and move

Filip was hands on and made our move seamless,very professional and courteous,walked with us throughout the journey and we are now settling in our new environment

Freejoy · 6 January 2026

★★★★★ 5/5

Trustpilot

Very quick, knowledgeable and efficient

Very quick, knowledgeable and efficient. I was helping my son to rent a property via Romans and they kept me very well informed, were very helpful at all levels and if that person could not help, it was clear that they took responsibility for the person who did know to contact me. Very professional.

Charles · 11 June 2026

★★★★★ 5/5

Trustpilot

Marle was extremely informative and…

Marle was extremely informative and professional in the beginning stages of the housing process. She was able to answer my questions with detail, while making it a comfortable experience viewing the house.

Tia · 9 November 2025

★★★★★ 2/5

Trustpilot

Disapointingly poor …

i went back to Romans as my experience previously had been very good. This time it the service was generally poor. The wrong address in the adverts was not a great start, or the out of date photos. The wrong keys on two successve days, losing viewings. But all this was somene else's fault. They recommended a sharp drop in rental on virtually no evidence. Poor processes, no evidence of simple check lists, poor comms, late attendance at a final showing. Endless excuses , blaming previous staff with little acceptance of responsibility and accountability. Misteps across the board.Chloe does her best and was proactive and helpful.I am pursuing a formal complaint and a fee reduction. What has not been recognised that the flat might have been let but the experience, extra work, stress and worry does not, in my view, represent a seamless experience and does not warrant a full fee

Alison · 3 November 2025

★★★★★ 5/5

Trustpilot

Great

Thanks to Zara, branch manger, West Drayton, Cameron & Glen for working hard to let my property out. Easy to contact & responsive.

Tara · 22 January 2026

★★★★★ 4/5

Trustpilot

Positive in overall

My experience with Romans has so far been limited to the initial stages of the renting process, so I cannot comment on how they manage the property throughout the tenancy. Amanda, the letting agent, has been very helpful, professional, she arrived on time for the viewing, provided all the necessary information, and consistently responded to emails. The use of an automated platform like Goodlord helped streamline the paperwork and referencing process efficiently. The lack of communication from the administration team after the referencing was completed, up until the finalisation of the tenancy agreement, is somewhat stressful and leaves room for improvement. Overall, my impression has been positive so far.

Konstantinos · 30 October 2025

★★★★★ 5/5

Google

Nick is brilliant, goes the extra mile and then some. Cheers Nick!

Oli · 15 April 2026

★★★★★ 5/5

Trustpilot

A great company with very efficient staff

A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.

Anne · 2 April 2024

★★★★★ 5/5

Trustpilot

Thank you to Salome Correia

It was an absolute pleasure working with Salome Correia, the Lettings Move Manager, when we moved into our new rental property. She made what is usually a stressful and often uncertain process for tenants very smooth and easy to handle from the moment our offer was accepted to when we moved in, and was incredibly supportive in guiding us through this change when issues were quickly fixed thanks to her intercession.

A · 11 January 2026

★★★★★ 5/5

Trustpilot

Very helpful

Khim is the man for anything you need in help for the properties 👍

Lets · 23 March 2026

★★★★★ 1/5

Trustpilot

Be careful of Romans lettings

We Don't really write reviews but for Romans going out my way, be careful with this company , trying to charge us bills for when we were not even in the property ,making rent increases 6 months into the contract should be a year, they lied about the property being cleaned, painted and carpets replaced , there are now changed 3 months after we moved in so had to clear each room so carpets could be replaced ,watch for your signing in date, make sure it's the same day as your moving in date as you will be charged rent even that you are not in the property, they didn't explain this to us , my partner phones Romans with problems saying person we want to speak to on a call and will phone back later, guess what no phone calls, in the end after 3 days we have to go in to the lettings agency ourselves to get any sort of response ( absolutely shameful) could say more but can't waste anymore of my time for this lot of cheats

R · 16 October 2025