Romans reviews

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would . The continous lies from this agency is appalling. They are money hungry and VERY unprofessional. Rude attitude from Zara continously from the start to the end of my tenancy . I couldn’t ever have a conversation over the phone or in person without her disgusting attitude. They’ll promise you a property and give it to someone else and when you check out they will take the stupidest photos of dust ,to ask you to pay MORE money as it’s not “clean enough”. Save yourself the hassle and don’t even bother with them . Zara I suggest you learn how to talk nicely with your clients and not shout or give attitude .

Rebeca · 1 July 2026

★★★★★ 5/5

Trustpilot

I would want to express my gratitude to…

I would want to express my gratitude to Jasmine Hardie for her tireless efforts. She goes above and beyond to assist with any problems pertaining to the rental of your property, whether it's a simple question you have. Nothing is too much for the letting team at Romans, and it's always pleasant to have a kind voice on the phone. I would heartily suggest them because they are very informative and always email you about any changes. Ten out of ten

Sagar · 30 June 2026

★★★★★ 5/5

Trustpilot

Thank you Denise Hurn

My property manager Denise Hurn has been so helpful since she took over the role during my tenancy. Thank you for your efficient communication, support and kindness. It was nice to know I had a direct point of call when dealing with any issues such as my end of tenancy, as it made the process much smoother.

Kim · 8 December 2025

★★★★★ 1/5

Trustpilot

Had a terrible experience renting from…

Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days. Additionally, I was lied to right from the start on many things. The first one being that I was put next to a flat with HMOs which they did not tell me about. I had noise issues the entire time and the property manager did absolutely nothing about it. Avoid.

MO · 25 June 2026

★★★★★ 5/5

Trustpilot

I have been dealing with a gent by the…

I have been dealing with a gent by the of Mohammed Rajpute and I just wanted to say how impressed I've been when I needed to chat with about any issue and the help he has and continues to give. Mo is extremely easy to get on and gets right to the point when help is needed. For someone like me that is amaingly helpful as it keeps me sane! 5 stars for thsi guy,..I'd give 6 if I could.

Jay · 25 June 2026

★★★★★ 5/5

Google

we have just sold our house after being rented for many years , lots of problems but they managed to sort it all out .good team all round . Special thanks to Charlie and Matt in sales ,not the simplest of jobs but they earned their money on this one , good job many thanks.

Graham · 24 December 2025

★★★★★ 1/5

Trustpilot

DO NOT USE ROMANS !!!!

DO NOT USE ROMANS !!!! I cannot stress this enough - avoid using Romans at all costs. When I moved from my previous flat into this house, the check-out clerk warned me about Romans and explained that they have a reputation for doing everything possible to make deductions from your deposit. Sadly, this is exactly what has happened. Throughout our tenancy, we raised numerous concerns about the poor maintenance of the property, including being unable to properly use the garden due to neglect. When we moved in, the house was already in a poor state, yet the check-in clerk failed to properly document the condition. Conveniently, the check-out clerk was far more thorough when it came to identifying issues and potential charges. We were never given proper access to the inventory report, despite requesting it, and we provided email evidence clearly showing the condition of the property when we moved in. Despite this, our concerns and evidence have been ignored. The entire process has felt completely unfair and designed to work against the tenant. I have never experienced such a disappointing and frustrating service. The lack of transparency, the handling of the deposit, and the failure to acknowledge the evidence provided have been absolutely unacceptable. Avoid Romans if you value your time, money, and peace of mind.

Duan · 22 June 2026

★★★★★ 1/5

Trustpilot

If I could give them a minus rating I…

If I could give them a minus rating I would. I have been renting for a decade and without a doubt they are the WORST estate agent's I've ever dealt with. I was under the impression that they would be managing the property but after moving in we were told this would be managed by the landlord and as you can imagine the landlord was beyond unhelpful. They (Nathan) falsely advertised a parking space with my property and when I would complain I was unable to use it due to the neighbors constantly parking in it I was fobbed off and told there was nothing that could be done. The neighbors would also dump their rubbish in our front garden and smoke cannabis outside the property and we're racist towards myself and my housemates. When this was reported we were told we would need to contact the council and there was nothing we could do. As soon as you sign on the dotted line they're completely useless (Mark). Upon moving out, i was left with expense charges for 'damages' and when I queried this they then doubled the charges as a tactic to bully me into paying because I queried some of the charges they gave me. It was all so stressful I ended up agreeing to the initial charges because I wanted to be done with it. They have since then continuously sent me multiple emails demanding payment even though I have stuck to the payment plan and have now had to correct them on 3 occasions. I genuinely wish I never got a property with them. After a year of hell from my neighbors and being subjected to racist abuse they're still continuing to stress me out. Run for the hills if you're a renter. You will get no support whatsoever once you have signed a contract with them. RUN FOR THE HILLS.

VKeir · 19 June 2026

★★★★★ 5/5

Trustpilot

Excellent Service

I have no complaints at all with the service I have received from our Tenancy Manager Kaitlyn Young and the team at the Camberly Office. I have been kept informed at all times and in a very professional manor.

Paddy · 29 April 2026

★★★★★ 5/5

Google

I sold my house with Romans in Fleet - we had a few curve balls along the way with chains breaking down. Charlie was absolutely excellent in his dedication and approach. With Matt’s support as well I did manage to complete. I would have absolutely no doubt in recommending this company - well done guys 🙃 …

Sebastian · 24 November 2025

★★★★★ 5/5

Trustpilot

Mohammed Rajpute appraisal

We have used Romans for many years for property management. I was a Army Officer and lived and moved abroad for the majority of the time and did not have time to get stuck into the property management role. Romans and Mohammed Rajpute has always looked after our property and I can say with hand on heart that he has been excellent and thoroughly professional, honest and direct. He always acts and provides clear and direct questions, providing options whenever possible. He is always sympathetic when there is a problem and very quick to get resolution, for the tenant and for us the landlord. I couldn't wish for a better manager. Well done Mo and thank you

John · 12 June 2026

★★★★★ 5/5

Trustpilot

Great Service

I am extremely pleased with the property management services provided by Mo Rajpute. for my property in West Drayton. Mo has consistently demonstrated a high level of professionalism, reliability, and attention to detail. He is proactive in addressing any maintenance issues and ensures they are resolved promptly and efficiently. Communication has always been clear and timely, giving me complete peace of mind that my property is being well looked after. His knowledge of property management and commitment to maintaining high standards truly stand out. Mo also shows great care in tenant relations, ensuring everything runs smoothly and respectfully, which has been invaluable. All the years he was looking after my Property I had not a single issue with

HF · 12 June 2026

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones is brilliant 👏

The maintence team who look after my property are fantastic. Very friendly, lightening quick and super efficient, even late on a Friday afternoon. Kimberley Garcia Jones is a credit to Romans & ably backed up by Kian Lewington. These guys deserve recognition for the great job they do. Please extend my thanks.

Tim · 12 December 2025

★★★★★ 5/5

Trustpilot

This was my first time renting and…

This was my first time renting and Sophia @ Romans made the whole process straight forward and stress free. Although I had my moment of stress Sophia was always at the other end of the phone to help assist and reassure me.

The · 28 February 2026

★★★★★ 5/5

Trustpilot

I would just like to say a massive…

I would just like to say a massive thank you to Steve,nathan and there team at romans a very helpful & professional service any help I needed they were there for me would recommend Romans to anyone thank you so much

Simon · 26 February 2026

★★★★★ 5/5

Trustpilot

I’ve been using Romans for a number of…

I’ve been using Romans for a number of years now and always been pleased with the service - I’d like to say a special thank you to Cameron for keeping me updated on a regular basis and on arranging the most recent let .

Stephen · 29 January 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Romans and…

I would thoroughly recommend Romans and Firstforauctions. They work together as part of the same overall company & have an extremely good partnership. The team were fantastic from the start. They did an excellent job in selling my dad’s property via auction with Firstfor auctions with their hard work & experience. They were very helpful & friendly. Answered all our questions & couldn’t be any better. Very professional & always said to contact them if we had any other questions. The property sold for a huge amount of money which we were very pleased with & it was down to their extremely hard work & dedication. I would thoroughly recommend them.

Ian · 1 May 2026

★★★★★ 5/5

Trustpilot

Just want to say a big thank you to…

Just want to say a big thank you to Holly from romans. Very helpful went above and beyond. Would recommend

Tony · 23 July 2026

★★★★★ 5/5

Google

I just want to say that Romans have been fantastic. They guided me through all the tricky admin I wasn’t sure about and helped me every step of the way. Debbie and Nick were absolutely superb at what they do, and I’m really pleased I chose to go with Romans.

Matt · 24 November 2025

★★★★★ 5/5

Trustpilot

Moving day

Moving day! .. Just wanted to say a massive thank you to Amanda for helping us through the entire rental process. Everything through Romans Ltd has been well executed and extremely professional. very happy with our experience and would recommend to anyone.

Trev · 30 January 2026

★★★★★ 1/5

Trustpilot

Dishonest, Unresponsive, and Money-Hungry - A Nightmare for Tenants and Landlords

My experience with Romans Lettings Agency was an absolute nightmare, and I strongly urge both tenants and landlords to avoid them at all costs.For Tenants:From the start, the onboarding process was unnecessarily tedious compared to any other rental experience I’ve had. Things only got worse nearing the end of our tenancy. The agency tried to blame us for pre-existing damage to the flat below, which was not only outrageous but entirely false. Their sneaky behavior during the check-in process left us vulnerable to unfair claims at checkout. Parts of the check-in report were incomplete, with notes like “cleaning still in progress” or “maintenance still in progress.” This led to exaggerated claims about pre-existing wear and tear when we moved out.When we informed them of our intention to end the tenancy on the date outlined in our contract, they tried to make us pay for the damage to the flat below, again, damage we didn’t cause. To make matters worse, they then insisted we move out a day early without offering any refund, which we firmly declined.After that, communication completely broke down. Jack, our assigned agent, stopped responding to emails and phone calls entirely. Despite contacting their office dozens of times, we were repeatedly told he would get back to us, but no response came, for two months! We were completely left in the dark about our deposit, with no updates or resolution. Even after going in person to their office several times, we were told Jack wasn’t in and that he’d follow up later, which, of course, he never did.Eventually, we escalated the issue to Jack’s manager, Karen, only to experience the exact same problem: ignored emails, unreturned calls, and zero accountability. It wasn’t until we involved the TDS (Tenancy Deposit Scheme) that we made any progress. The adjudicator sided with us, finding their claims false and exposing the negligence and lies Romans were willing to pursue.For Landlords:Romans’ complete failure to communicate with us as tenants is a glaring warning sign for landlords. Their lack of communication doesn’t just affect tenants, it could lead to serious issues within your properties going unaddressed, which could worsen over time and become far more expensive to fix.Additionally, their negligence on the legal side of things is a huge liability. If they were willing to pursue false claims against us with no basis, imagine how such unethical practices could backfire on you as a landlord. Failing to follow proper procedures and legal requirements could easily land you in trouble.Romans only care about taking your money, not providing any level of service or professionalism. Avoid them entirely, whether you’re a landlord or tenant, they will fail you.

Jack · 3 December 2024

★★★★★ 5/5

Google

I was looking to rent a property outside of London (which is where I live now), when I came across one from Romans. Nick Smith dealt with my tenancy process and he was always very helpful and always there when I needed. Very friendly and gave all the attention needed, answered all the questions I had and helped me with the documentation as well as making sure the house is completely ready for a move in. I am extremely happy with the service (and the property) and would definitely recommend renting from Romans.

Amanda · 16 April 2026

★★★★★ 1/5

Trustpilot

0 Stars!!!!

0 Stars!!!! Giving 1 star as I had too. Romans took over the care of my property after thew landlord decided to sell up on a aging property. Within 6 months they raised the rent by £100 p/m (clearly a move by romans to make more money as that's the only real reason rent goes up) Through my tenancy I reported many issues, including broken white goods, a cooker hob that sounded more like a ticking time bomb, broken extractors fans & windows, and a cherry on the top Mould in both bathrooms (just open a window, use the fan...I coudln't open three of the 6 windows in the flat and the fans didn't work) The mould was resolved via a spray bought from the local hardware shop, it shortly returned within 3 weeks. I have now been out of the property for 7 weeks, I have not seen a single penny of my deposit back. It took 4 weeks from them to enter my meter readings (upon looking all they did was enter 0). I have chased numerous to have negotiations about my deposit to be told the person dealing with it is on holiday or in a department meeting, yet I can speak to her colleagues? Do not ever rent a property from LRG or even list your property with them.

Alex · 10 April 2026

★★★★★ 5/5

Trustpilot

Excellent service!!!

Kim Stockley has been my contact at Roman's since taking over the management of my mum's flat - which she rents out via Romans. My mum has unfortunately had to go into a home and I had little to no idea of what I was doing. Kim has been amazing at providing information and guiding me through everything I need to know. She's also amazing at keeping the lines open between myself and our tenants, problem solving, and has been vital in helping me search for the relevant paperwork I need going forward. She has been a saint through, what has been, a very difficult time for our family and has made this process of managing the flat so much easier. She is polite, professional and quick to sort out any issues. Thank you Kim for all your help and guidance. You're an absolute credit to Romans!

Lorraine · 6 November 2024