Romans reviews

★★★★★ 5/5

Google

I had a very positive experience with Romans in Fleet. Simon and Charlie were knowledgeable and always honest. They kept me updated throughout the sale. I always received very quick responses! I would highly recommend Romans in Fleet.

Annabelle · 25 September 2026

★★★★★ 1/5

Trustpilot

The experience with Romans has been dreadful

The experience with Romans has been quite appalling. No processes are followed, management is non-existent, mistake after mistake after mistake. You have to watch and check up on every move and then have errors rectified which takes time and effort. They do not manage effectively. They are incapable of following clear written instructions and often don’t reply to correspondence, communication is extremely poor Everything is blamed on previous staff, the accounts Dept. etc, etc They are experts at apologising and promising it won’t happen again but nothing improves.

David · 7 October 2025

★★★★★ 5/5

Google

I’ve sold my flat in Fleet in 2026. Romans has been looking after the sale since 2024. During that time Charlie has gone above and beyond, with clear and regular updates. He always answered any questions I had, has been extremely professional and kind. Has made a very stressful process seem so easy. Highly recommend working with Romans.

Karolina · 16 April 2026

★★★★★ 4/5

Trustpilot

Excellent support from Sophia and Ben at Romans

We recently moved into a new rental property with Romans, and although a few complications came up during the process, Sophia and Ben handled everything brilliantly. They were responsive, reassuring, and quick to resolve any issues that arose. Their professionalism and friendly approach made a potentially stressful move much smoother. We really appreciate their hard work and wouldn’t hesitate to recommend Romans, especially Sophia and Ben, for anyone looking for a dependable and supportive rental team.

Maddie · 29 November 2025

★★★★★ 1/5

Trustpilot

Roman staff forced me to use their mortgage or cancel the viewing (not buy yet)

This was the first time I have ever felt insulted, pressured when dealing with an estate agency. I was told that unless I used a mortgage advisor appointed by Romans, my viewing could be cancelled. I was also told that my bank letter proving funds was “invalid”, despite my bank confirming it is accepted by estate agencies as proof of finances. To make matters worse, I was pushed to hand over personal financial details that I believe no estate agency has the right to demand simply for viewing a property. There was no phone call, no explanation, and no alternative offered, just a threat that my appointment would be cancelled if I did not comply. This approach felt like coercion and an abuse of position. I do not believe any buyer should be forced to use a company’s in-house mortgage advisor or disclose private banking data to view a property. Overall, this left me with a very negative impression of Romans’ service, and I would urge others to be cautious.

Lana · 21 September 2025

★★★★★ 1/5

Trustpilot

I had a number of maintenance issues…

I had a number of maintenance issues during my tenancy with this agency, which were handled by M. R. From the start of my tenancy, the property was not in the condition I expected. The oven and kitchen sink were heavily soiled, the carpets were very dirty, and the windows had significant dust and what appeared to be pet hair. These issues were recorded in the check-in report and reported to the agency shortly after I moved in. I also reported a broken toilet cistern on 23 February. On 10 March, I was told that a contractor would be arranged, and I followed up again on 15 March. However, the repair was not completed. The maintenance request was subsequently shown as closed/completed in the system even though the cistern had not been repaired. I continued to follow up about the issue for several months. After I had given notice, I received an apology from the agency acknowledging that the maintenance issue had not been handled properly. Unfortunately, by that stage the issue had remained unresolved for a significant period of time. My experience was that maintenance requests were not followed through effectively, and I would recommend that prospective tenants keep records of all reported issues and follow up in writing.

Consumer · 28 September 2026

★★★★★ 5/5

Trustpilot

Great service from Romans Sunningdale branch

We had a very good experience with Romans Sunningdale. We've dealt with them before and we were very pleased. Overall the service from the Sunningdale branch was excellent. They kept us informed on a regular basis. We were very impressed by the customer service. Chloe and Atesh were amazing. Between them, they dealt with everything in a professional and calm manner. We would definitely recommend the Sunningdale branch.

SL · 6 January 2026

★★★★★ 4/5

Trustpilot

Holly has been very accommodating…

Holly has been very accommodating throughout our property search, although we did not manage to let a property through Romans I really liked how pro-active she was in keeping in touch while we searched and updating us on any new properties!

Hannah · 29 July 2026

★★★★★ 5/5

Trustpilot

Excellent service over 2 years

My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems reported extremely promptly and efficiently through to satisfactory conclusion. Excellent and caring service

Jim · 24 June 2026

★★★★★ 1/5

Trustpilot

Be Sure to Get the Terms in Writing

Before signing my tenancy, I was encouraged by an agent to take the No Deposit Option instead of the standard deposit, on the understanding that I only needed to keep it for three months before cancelling. The same agent also emailed me early in my tenancy asking me to leave a five-star Google review. I paid for the scheme on 9 January 2026, before my tenancy started on 27 January. However, I only received access to the scheme’s benefits from 27 February 2026, more than a month after payment and after my tenancy had already begun. When I contacted the agency to cancel after three months, as I understood had been agreed, I was initially told that the minimum term was seven months. After I challenged this, another member of staff confirmed that three months was correct. I was nevertheless still required to pay for the full period despite the delay in receiving the benefits. I raised a formal complaint and was told that it would be investigated. The agency’s position remained that I had to make the third payment before a change back to a standard deposit could be processed. Several weeks later, I had not received a resolution. When I asked for the complaints escalation contact, I was directed to the branch manager, who was the same agent I had originally dealt with. My advice to anyone considering this option would be to make sure that all terms and promises are confirmed in writing before making any payment.

Mohamed · 24 September 2026

★★★★★ 5/5

Trustpilot

Letting my property with Romans

We have been letting our property through Romans for the past 5 years and Romans has always found tenants for us very quickly. They always kept us updated with regards to the progress of the viewings and the new tenants. Everyone in branch including Sang, Tim, Charlotte, Lucky, Kim, Salome has been brilliant with communication and getting all sorted intime for my new tenants. I highly recommend Romans to anyone who is looking for an agent to rent their properties. Thanks Milindra

Milindra · 4 September 2025

★★★★★ 5/5

Trustpilot

Sarah at Romans recently sold our house…

Sarah at Romans recently sold our house and the process was very easy start to finish. Starting with valuation we received a realistic list price and expected sale price in line with the market. Beware of estate agents inflating value to win business! Multiple viewings then took place within a week and offers started coming in. Sarah and team coached us through the offers and we agreed on one that worked. There were a couple of hiccups along the way with the buyer but all sorted quickly and easily despite us being many miles away and hard to contact. The trust we had meant that often Sarah would know our response and explain it to the buyer so conversations went more quickly. The house was completed in three months which is incredibly fast.

David · 19 August 2025

★★★★★ 5/5

Trustpilot

Georgia Peters

I would like to say that Georgia Peters at Romans Uxbridge has been very helpful in managing my rental property. She deals with problems and maintenance issues promptly and efficiently. She is always polite and pleasant to speak to, making it a relaxing experience.

Jacky · 19 June 2026

★★★★★ 1/5

Trustpilot

Use someone else

Trying to enquire about rental properties via Romans is terrible. You come across one of their properties on Rightmove, ask if they accept pets and you will be bombarded. Missed calls, voicemails, emails adding your details to databases, thanking you for choosing Romans to help you find your next home, thanking you for applying for a new home with Romans. Its all very strange and in the end you'll still not get a response. Just rent a property with someone else who will actually just answer your questions. I have genuinely given up enquiring about properties listed by Romans now. Waste of time

Chris · 2 September 2026

★★★★★ 5/5

Trustpilot

Vasco was Amazing

Vasco was Amazing. He help us sell our house in four days. The whole team was very professional, friendly and very helpful. Answer all our questions and worries that we had about selling our property. 100% brilliant team.

Deborah · 22 July 2026

★★★★★ 5/5

Google

I would just like to say a huge thank you to Nick Smith Senior Lettings Consultant who has literally been outstanding in helping to secure an apartment for my elderly mother recently. Nick makes things so easy and explains every step of the journey, he never forgets to send information when requested, it has been so good to be dealing with one person from start to finish…. Nick is a true professional!

Paul · 5 October 2025

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it. 1. On moving into the property, we quickly noticed the lock on the back door of the property was broken with a missing door handle, so the door constantly sits ajar, and therefore we have been unable to secure the property. We consider this issue to be extremely urgent as our property is a ground floor flat, and in a high footfall area of Bristol, which makes it unsafe and a target. After reporting the issue to Romans, we became aware that they had known about this issue for over 6 months, and had still chosen to go ahead and rent the property out being fully aware of the broken door, and the property being unsecurable. When we requested a repair we were told that we needed to take the issue up with the maintenance team of the building as it was nothing to do with Romans as the maintenance team are liable for the repair - despite the fact we rent the property through Romans. The building maintenance team have since told us it won't be fixed for a minimum of 3 months. We have found this situation very distressing since my housemate, is a female who is often alone in the property for prolonged periods of time. Unfortunately, it appears Romans wants to take no responsibility for the fact they let a property which wasn't securable and that we need to follow this issue up with the building management company instead. 2. The property was advised as furnished and on viewing the property it was confirmed that items such as the kitchen table, cabinets and curtains would remain. However, when we moved into the property key furniture such as the kitchen table, curtains, and chest of drawers had all been removed. We have since been told they had mistakenly advertised the property as furnished and it should have been shown as part-furnished. Unfortunately, due to this false advertising we are now without key furniture in the property which we were led to believe would be present. As two young professionals, who have very busy work lives, I would strongly recommend anyone to avoid renting through Romans as their willingness to resolve immediate safety issues and honesty appears to be non-existent.

Edward · 13 August 2026

★★★★★ 1/5

Trustpilot

I rented with Romans once and never…

I rented with Romans once and never will again. They were nice and helpful to get me moved in then when I moved out tried to scam me out of my deposit with made up cleaning fees. They were rude when corresponding with me, and when I asked for the images from my flat to be sent so I could check the metadata on the images to make sure they were actually photographed after my tenancy I was ignored. Speaks for itself really. I agreed to pay half of the fees and asked for a copy of the full receipt. All I was sent was a hand written note with my half of the fee, no evidence of the full fee being paid by them. Liars!

Brock · 30 July 2026

★★★★★ 5/5

Google

We bought our house in November 2025 and Charlie from Romans was very helpful during this process. Charlie went above and beyond to show us the house - we had multiple visits, one was after his normal hours, on a Friday night too! Romans offered a great service and we’d highly recommend them.

Joey · 24 February 2026

★★★★★ 1/5

Trustpilot

Disrespectful and unhelpful staff

I enquired about a few properties for rent through Rightmove, and they were prompt at giving me a call. Unfortunately, I missed the initial phone call so I gave them a call back within 5 minutes. The first person I talked to was disrespectful and unwilling to help. The call quality sounded like I was on speaker (and I heard laughter in the background which coincided with my responses). A few mintues after the call ended, I decided to try again, hoping the first time was a misunderstanding, but I recived similar treatment again from another agent who took a mocking tone and then abruptly ended the call.

S · 17 July 2026

★★★★★ 5/5

Trustpilot

Above and beyond

Lisa Fazal has been an excellent support to us, and her willingness to go that extra mile has made a real difference to our experience of Romans Lettings. Lisa has managed to resolve some difficult issues for us when others were unable to, and her communication skills are second to none. Always a pleasure to deal with and all round, a quality service which is hard to find these days.

Julie · 25 August 2025

★★★★★ 5/5

Google

I highly recommend Romans especially Nick Smith who has gone above and beyond to help me find a property, he was friendly, professional and genuinely seemed to care which is something I hadn't come across with any other letting agent. I couldn't be more grateful to Nick for the help and support he has given me, I can honestly say he has been a life saver!

Liz · 1 October 2025

★★★★★ 5/5

Trustpilot

Holly has been amazing in finding us a new home

Holly has been amazing in finding us a new home promptly, and also answering any questions we had regarding the property. She also made sure we received all the required paperwork in time to start the proceeding for our new home. Thank you!

Levente · 14 April 2026

★★★★★ 1/5

Trustpilot

Very rude and unprofessional staff

Visited the Roman staines branch 1st July 2026 around 1pm (please note: staff member at the till, South Asian, slim build) and was disappointed by the service. I asked her whether a trouser style from the website was in stock, showing her a photo. She didn't look at the photo, gave a quick "no," and when I asked where I might find it, she kept looking at her screen without engaging further. I had to suggest "online?" myself, to which she gave a vague "maybe" without making eye contact. As someone from a similar background myself, this made the lack of basic courtesy feel even more disappointing, I'd expect better regardless of who's behind the till, but especially wasn't expecting to feel brushed off this way. I'd expect more attentiveness and willingness to help with a simple stock query.

Mr · 3 July 2026