Romans Fleet reviews

★★★★★ 5/5

Trustpilot

I have been extremely impressed with…

I have been extremely impressed with the service provided by Steve and his team in managing my rental property. From day one, they have been professional, attentive, and highly efficient in all aspects of property management. Steve has consistently gone above and beyond to ensure everything runs smoothly. Communication has always been clear and timely, and I’ve felt confident knowing my property is in good hands.If you’re looking for a trustworthy and dedicated estate agent who delivers a first-class service, I highly recommend Steve and his team!

Saleh · 24 October 2024

★★★★★ 5/5

Trustpilot

Me and my partner had used Romans to…

Me and my partner had used Romans to rent a property in the Berkshire area this past month, and I found the process very straightforward. Tyriq provided us with all the help we needed and worked really hard for us to get a property sorted, massively appreciate his help and also his personable approach whilst maintaining high professionalism. Would recommend going through Romans and hope to use again when tenancy runs out. Thanks again to Tyriq !

Hugo · 14 April 2026

★★★★★ 5/5

Trustpilot

Selling our property

Vasco has been so helpful in guiding us through the start of our selling journey, from advising us about EPC certs and helping us to download an app to process ID. He also arranged an amazing set of photographs, which we are so pleased with. The property only went live yesterday so we can only wait and see! The main thing we appreciate from Vasco is that is keeps us informed on a regular basis. Many thanks again

Nikki · 31 October 2024

★★★★★ 1/5

Trustpilot

In simple words, awful …

Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested in our bungalow, I decided to give them a chance, even lowering our asking price by £50K for a quick sale based on their assurances. Despite all the promises, not a single viewing was arranged. Communication was terrible, and it felt like they did nothing beyond just listing the property on Rightmove, something anyone can do for a fraction of the cost.Professionalism was lacking from the start; the agent took pictures using his phone, which were then used in the marketing. It felt like there was no effort on their part to actively market our property or follow up with potential buyers. If you’re considering Romans, be cautious. Ask for guarantees on the number of viewings they’ll arrange, or you’ll likely end up wasting your time as we did.

Nick · 30 September 2024

★★★★★ 5/5

Trustpilot

I needed a quick move - I wasn't expecting that quick

I needed a quick move - I wasn't expectingit to be that quick! I was delighted when I moved in within 10 days. Anne Marie and her team were brilliant and very supportivethrough each stage of the process.My viewing was booked promptly (same day)and I was amazed that I had such a choiceof properties which I could choose from.I am settled and enjoying my new home knowing that any problems or issues, big or small will be dealt with promptly by our dedicated building manager Scarlet.I am a very satisfied Romans customer. Andy C.

Andrew · 24 September 2024

★★★★★ 1/5

Trustpilot

Abrupt

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When I asked the selling fees, he asked how would I be choosing which agent to go with. When I said, probably the cheapest, he said “It won’t be us then”. Basically that was the end of. What I didn’t tell him, due to his abrupt manner, is I also have a property on The Fairway to put on the market at the same time. I think you should be a little more courteous to your potential vendors. You could have had 2 properties to sell, one exceeding £1million.

Tracey · 10 March 2026

★★★★★ 5/5

Trustpilot

Successful move

We have recently moved into our rented property with Romans. Jon and Meenu were always available to reply to our queries and made the process very easy. We appreciate your help, thank you.

Liam · 26 February 2026

★★★★★ 5/5

Trustpilot

Romans is top notch when it comes to…

Romans is top notch when it comes to assisting clients to find suitable Homes or accommodation . My experience with them was just lovely and very smooth. From the word go, my communication with Nathan and Lorraine were so open and excellent till we moved in. They provided us with the best advice and responded to calls and emails promptly. I am an excited client and will recommend Romans any day to anyone looking to buy or let a house. Thanks Romans 😊😊😊😊

Frank · 27 August 2024

★★★★★ 5/5

Trustpilot

Kim Stockley Romans

Kim Stockley has been my property manager for the past five years. She is extremely professional kind and informative keeping me up to date with everything. My property is fully managed and it’s a very seamless rental due to Kim’s expertise and experience. All the team at Romans are amazing nothing is to much trouble and thanks to Kim and Sam the letting manager who is also absolutely amazing I have let my property out again after my tenant gave her notice. I highly recommend Romans and will continue to have my property managed by them.

Karen · 14 August 2024

★★★★★ 5/5

Trustpilot

I had previously had my property with…

I had previously had my property with another agent and had no luck than Sarah came and got my property sold l can not thank enough has she was always on the other end of the phone helping she done more than was expected as well Bethany and Catherine l would highly recommend Romans in crowthorne

Kalwinder · 10 August 2026

★★★★★ 1/5

Trustpilot

An agency you should avoid

An agency you should avoid. At the beginning of our contact, I specified that I wanted to rent and pay a deposit, but they selected the "no deposit option" for me to pay them a monthly fee. I have now terminated my contract with them and am having problems getting my deposit back. They are looking for all kinds of reasons to charge me extra. They said they found a problem with the refrigerator and it will cost me £160 to repair, and a similar refrigerator costs about £100-120 new. I cleaned everything impeccably, and they are asking me for money for another cleaning and moth treatment. They were not interested in contacting me after check-out to present the situation to me. However, I have never seen this report. I contacted them three times in three weeks, and they barely responded. I recommend you avoid this agency.

GEORGE · 8 February 2026

★★★★★ 5/5

Google

I need to thank the team at Romans esp. Simon Goodger for the time and effort spent on selling my property. It wasn’t a straight forward process with many difficulties but Simon persevered and gave guidance where needed which I am so grateful for. I highly recommended this team. Wholehearted thank you!!

Ava · 1 September 2026

★★★★★ 5/5

Trustpilot

Thank you Katie Page and Catherine…

Thank you Katie Page and Catherine McNicholas!We bought our first house through Romans. Since this was our first purchase, we had no idea of how things work out till completion date. Through this difficult process Katie Page and Catherine were very helpful, supportive and made us understand every step during the process.We’ve finally completed on our purchase in a set time. You guys manage to get us to completion in the time frame we agreed to. I have nothing but good things to say, that we were in good hands, and we appreciate to all team specially to Katie Page and Catherine they were exceptional. It was a challenging chain, but they were brilliant in resolving all issues and communicating effectively with us. It’s one of the most stressful times and they both did their best to be as reassuring and understanding as possible. Massive thanks to them both as we really couldn’t have done it without them and we would highly recommend Romans Solicitors and their services! Thanks again for all your hard work!

Maria · 8 July 2024

★★★★★ 5/5

Trustpilot

Mark Porter was very informative

Mark Porter was very informative, efficient and professional at all times. He answered our many questions fully and promptly throughout Thank you Mark

Stewart · 13 April 2026

★★★★★ 5/5

Google

Nick Smith at Romans has been nothing short of fantastic with his customer service. He has put up with my daft questions with patience and done as much as he can to accommodate my family's needs within our budget. He is flexible in his approach and very solution-driven. Thank you Nick for holding our hand through our first time renting in the UK. I am so incredibly grateful for such a positive experience.

Janine · 10 October 2024

★★★★★ 1/5

Trustpilot

Avoid this agent, Poor maintenance and unfair deposit claims

This is related to their sub-company moginie james (Roath-cardiff). Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading, save yourself the trouble and avoid them.

Ali · 16 February 2026

★★★★★ 5/5

Trustpilot

Great service

Vasco called round last week and explained the selling process to us in detail, answering any questions we had. He was round again this week to take photos of my house, had them on Romans website by the afternoon, and he contacted me to say we had our first viewing this Friday! An excellent service.

Roger · 23 July 2026

★★★★★ 5/5

Trustpilot

I rented a property from Romans Lower…

I rented a property from Romans Lower Early and I particularly want to thank Dhruv for his great professionalism and help as the whole process and experience was smooth, quick and enjoyable. He was caring and understanding my needs and constraints, and he even stayed over time in the office to let me come collect the property keys as I was late. Again thank you Dhruv and Romans.

Amine · 8 December 2024

★★★★★ 5/5

Trustpilot

Exceptional Estate Agent

Exceptional Estate Agent: I have just been to a property viewing, with intent to buy, with Imogen Seymour at Romans. Both I and my sister wanted to share our appreciation for the excellent guided tour, highly informed and genuinely lovely chat we had. We have rented with Romans before for nearly a decade and now house hunting to buy Romans have been standout above other Estate Agents. I don't tend to write reviews but wanted to recognise Imogen for all her help. She was so enthusiastic, compassionate to the seller and agile in managing the multiple viewings with ease. We really felt in safe hands without any pressure and confidence, important to us as we have been shaken by other Estate Agencies and a property purchase that fell through at a late stage. In the future, if we sell a property we will come to Romans first.

Flicker · 2 September 2026

★★★★★ 3/5

Trustpilot

Charlotte you are amazing!

Since posting my original review on 2nd August and raising a formal complaint through the proper channels, I’ve received a very swift response from the Lettings Manager, Charlotte. From that point on, she has been consistently following up on all the issues I reported and has kept me updated on the progress every single day. While my initial experience was extremely disappointing, I do appreciate the effort being made to put things right. Charlotte has shown real professionalism and dedication, she is without doubt one of the company’s most valuable team members. As all the issues are still being followed up and the outcome is yet to be seen, I believe a 3 star rating is the most appropriate at this stage. ~~~~~~~~~~~~~~~~~~~~~~~~~~~ ⚠️ Avoid this company at all costs! This has been the worst rental experience I’ve ever had. After the viewing, Cameron kept pushing me to start the tenancy as soon as possible. I clearly told them I didn’t need to move in that quickly, but I understood the landlord wanted to start collecting rent. Eventually, I compromised and agreed. But on the day I moved in, the inventory list still wasn’t ready, the kitchen tap was leaking, the shower hose was broken and also leaking, and the curtains were torn. Worst of all, the flat hadn’t even been cleaned properly, dust and dirt everywhere. Why was I rushed to move in when the place clearly wasn’t ready? What’s more frustrating is that when they wanted me to sign the contract, they were always reachable. But once the tenancy started and I needed help, it became nearly impossible to get hold of anyone. What kind of service is that? I’m still disputing the condition of the property with them. If you’re thinking about renting through this company, think twice, and if you can, avoid them altogether.

Celia · 3 August 2025

★★★★★ 4/5

Trustpilot

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.Isabella York who managed property , supported me through this , all the way to the end result.Isabella is professional , knowledgeable in her field of practice. She explained the process (which went all the way to the adjudicator) and kept me updated. If I emailed or called , she would return my calls , messages when she could. I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.Thank you !

Yvonne · 10 May 2024

★★★★★ 5/5

Google

The whole team at Romans, Fleet were so helpful, they made selling my flat much easier

James · 9 May 2026

★★★★★ 4/5

Trustpilot

Property Manager review

Romans have been looking after our properties for many years. Our current property manager is Georgia Peters. She is responsive to our tenants issues as well as keeping as us as landlords up to date. She is easy to deal with and always sees issues through to their conclusion which benefits us and keeps our tenants happy!

Lisa · 25 June 2026

★★★★★ 5/5

Trustpilot

Brilliant

From start to finish the process was swift and easy. Jonathon and the team have been fantastic at keeping us updated throughout our moving process. Highly recommend

Blue · 4 February 2026