Trusted Agent profile · Fleet · Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotMoving managers absolutely fantastic at…
Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time
Dear AnneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
Google5 Star experience provided by Laura Burkett at Romans in Fleet with our rental search. Laura kept us up to date and always got back to us with any of our questions, was very patient and extremely courteous. A compliment to the team at Romans in Fleet.
5/5
TrustpilotHighly recommended agency!
To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.
Dear Beatrix ZomilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBest property manager!
Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁
Dear Tom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe heave recently been dealing with Matthew Griffiths who has helped us to purchase our new home. The process has not be straight forward but Matthew has been great at communicating to us and our seller the whole way through and I would highly recommend using him.
5/5
Google5 Star experience provided by Laura Burkett at Romans in Fleet with our rental search. Laura kept us up to date and always got back to us with any of our questions, was very patient and extremely courteous. A compliment to the team at Romans in Fleet.
5/5
TrustpilotBrilliant service from the team
Brilliant service from the team Every thing you would expect from a professional estate agent Having a large database of potential buyers from not just the local area proved to be key in our sale
Dear John KinmondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEleanor and Daisy at the Fleet branch were fantastic during the purchase of our new home. They went above and beyond to help push everything through. We were so grateful for their assistance and no ask was too big! They were polite, responsive and professional! Thank you so much!
Dear Lucy Elliott, Customer care is important to us so we really appreciate you taking the time to … More
5/5
TrustpilotAn outstanding experience
An outstanding experience : we feel that at last we are in the hands of real professionals . Matthew Gullick instantly saw the features of the flat that made it special and gave excellent advice as to the photos to be taken and on price
Dear GeoffreyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat property manager
I have been a resident at a property managed by Romans Bath since 2018, and it has been a pleasant experience. I would like to extend my gratitude and commendation to Jaymie Cobb, who has been exceptional in her role as my property manager. Jaymie's prompt responses, professionalism, and empathetic approach have been greatly appreciated. Thank you very much for your outstanding service.
5/5
TrustpilotDonna- Marie Brant
I have been working with Donna recently on some maintenance issues at the flat I let out. I have been very impressed with her enthusiasm, professionalism and efficiency. She is always very friendly and cheerful which makes dealing with her a pleasure. Keep up the good work! :-)
Dear Ingrid,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack was extremely professional
Jack was extremely professional, knowledgable, and his preparation was second to none
5/5
GoogleI could not recommend Andy, Matt, Amy and the rest of the team more after they recently sold my flat. After taking it to the market viewings were immediately arranged and by the weekend I had two fantastic offers to choose from. The guys …
5/5
GoogleI just moved in (well, I say 'just', 3 months ago!) and have to say, Romans have been amazing! Helena, Jodie, Lisa have all been wonderful, and I particularly appreciated the welcome card and little gift that was waiting for me when I …
Good morning, Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleSuch a helpful estate agents- and Molly was so professional and prompt answering my questions and guiding me through!
4/5
TrustpilotVery good
Excellent experience except for the move manager or other managers will attend call only once if you make a hundred calls.
Dear VishnuWe are very happy we could provide you with a positive customer experience. We have taken on board on your comments regarding the manager call backs.Kind regardsCustomer Care Team
4/5
TrustpilotRomans
Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had.We have been with romans since September last year, they have always been professional and helpful.
Dear Nicola, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotVery professional
Good, quick service from Saffron, she's a lovely cheerful, helpful person, always returned calls and did everything she could to resolve any questions.Good communication and swift email exchanges. No issues at at all with the lettings team. thank you!
Thank you Cristian! I really hope you love your new home. Saffron
5/5
TrustpilotSo pleased My Experience to have had Denise Hurn as…
So pleased to have had Denise Hurn as my property manager. Made everything easy flowing and simple.. I was very pleased with the way things where done over getting me a maintenance man so quickly and organised ... Very efficient.
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWas considering transferring properties…
Was considering transferring properties at Romans. Not after dealing with the manager Charlotte. Nasty and clearly has a vendetta. Tried politely serving notice for a contract that runs out in January after dealing with a poor experience from her. Being told I can’t leave even through my contract runs out in January. Wouldn’t even bother.
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotFirst experiences with Romans
Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotSpoke to one of the agents Shannon Cox…
Spoke to one of the agents Shannon Cox ,have to express a very kind and understanding person well prepared and goes in detail to support the new landlord on the board always ready to help and work on a plan immediately thank you for arranging a new tenant.Gunjan.S
Dear Gunjan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHELPFUL AND EFFICIENT
The staff arranged a purchase and a let for me and were extremely helpful. My main contact for the let was Anais Payne who not only provided a very polite and efficient service, but helped greatly with my lack of understanding of use of todays technology.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans are the worst letting agent in…
Romans are the worst letting agent in history. Please don't complain, because they won't listen, please don't complain, because they will not listen, please don't complain, because they do not care at all. This useless, child run, organisation needs a huge reality check plus, someone with balls to run it.
Dear Dan We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectatio n in this instance.Kind regards, Customer Care Team
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