Trusted Agent profile · Fleet · Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
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Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
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Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotLocal Branch Manager & Team
Local Branch Manager, Jordan Rogers and Swindon Taw Hill team were great. Really managed a long difficult process well. Always available and kept me updated when needed.
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMark was very helpful in finding us…
Mark was very helpful in finding us great tenants very quickly. Thank you very much.
5/5
GoogleHaving worked with Andy and his team it’s clear to me now how much value a hight st estate agents like Romans brings, I do most things online as it’s easy - Romans made the selling and buying process easy and gave is that piece of mind for …
5/5
TrustpilotJessica is always professional and very…
Jessica is always professional and very helpful. I am very thankful with the way she has dealt with problems at my flat and with my tenants.
5/5
TrustpilotSo helpful
Can not fault Romans they helped my family get a new home extremely quick when our old landlord decided to sell up, we will be forever greatful especially to Nathan who was professional when doing our viewing and very helpful keeping us updated whilst waiting for our tenancy to start. The documents leading up to the tenancy were easy to understand and great how you can see where your progress is!
5/5
TrustpilotJonathan Randall has been really
Jonathan Randall has been really helpful in sorting out our new tenancy, communication has been quick and clear, thank you Jonathan!
5/5
TrustpilotMya Bradford has been exceptional…
Mya Bradford has been exceptional thought the whole process and made it very smooth and easy, would recommend!
5/5
TrustpilotStacey COWAP has managed our property…
Stacey COWAP has managed our property portfolio for over 20years. In that time she has supervised any maintenance required, ensured all bills are paid promptly and monitored the building landlord’s compliance. The tenants are happy, we are happy and she deserves full recognition
Dear Robert Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCustomer service
The customer service is exactly what you need. Straightforward and professional! Kim Stockley specifically who helped me with my issues was superb.
Dear LintonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat service
James our move manager was extremely helpful throughout the entire process. Any questions we had he responded very promptly to and where chases required to solicitors he did this straight away multiple times nearly daily.I don’t think we would have exchanged as quick as we did without the assistants of James. I would highly recommend Romans and James to assist in anyone trying to buy a property.
4/5
TrustpilotService depends on who you get
Service depends on who you get. Overall, the consultants I came in touch with were friendly. However, most comms are dealt with via email and it was very hard to reach the right people for a quick phone conversation. I think service would be better improved if clients were able to actually speak to someone as sometimes emailing and awaiting a response can ruin a good relationship.
1/5
GoogleThere seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide …
Dear Sam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we … More
5/5
Trustpilot1 class service.
1 class service. Romans staff were fantastic. Communication was great. Sold the house within days
Dear ElaineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotExcellent dealings by the agent
Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses
5/5
GoogleI would like to say a HUGE thank you to Andy, and the team for their tenacity, patience, and professionalism. After what can only be described as a terrible time with potential buyers pulling out (on more than one occasion), Brexit snapping …
5/5
TrustpilotI had an amazing experience with Carly
I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Carly a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDenise Hurn is amazing
Denise Hurn has been great to work with and always available to help, keep up the good work.
5/5
GoogleLaura Burkett from Romans in Fleet has helped me massively during my tenancy with Romans and in the process of moving on. I find most estate agents ‘dump’ you at this stage but Laura has helped me with my references and made moving out much easier. Would highly recommend renting through Romans again after all her help!
Hello Abby Andrews Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
1/5
Trustpilot£60 Getting a third party to ID check…
£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service
4/5
TrustpilotMove manager could improve massively…
Move manager could improve massively with more regular updates and communication could improve.
Dear PhillipWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
Trustpilotpretty much dross from the top down
pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !
5/5
TrustpilotWe have been with Romans for over…
We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJonathan he listened and understands…
Jonathan he listened and understands us. He has a good heart for the people
Dear RahabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathan a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleMatthew Griffiths was very helpful, professional and patient during the selling of my home, and even though the sale became challenging at times, he always remained positive. Matthew was always available to answer my questions and up dated me regularly, which was very reassuring during the sale process.
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