Every review we hold for the Fleet office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon't bother
Don't bother. I arranged a viewing for a rental property 2 days prior, which was confirmed on the phone and by email. I explained that I would be driving several hours to get there, however they called to cancel as I was driving. Apparently the current tenants were still in the house but they couldn't think of this before.
Lauren · 4 August 2021
Agent replied · 24 October 2023
Dear LaurenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. .Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service
Recently changed to Romans after becoming dissatisfied with another estate agent and their very poor handling of the rental of our property. Romans have been a breath of fresh air and we have had excellent service and help from Mark Porter and Lloyd Jacques. They achieved very quick turnaround to organise complete redecoration and other works to achieve successful re-renting of the house. Very happy indeed!
Len · 26 January 2024
★★★★★ 5/5
TrustpilotSuperb service from the team at Romans…
Superb service from the team at Romans High Wycombe. From the first meeting Stephanie had done homework regarding sales in our area. She arranged an open day within a week of our house going live, where we had an offer. The team made this a very smooth and quick transaction. I would thoroughly recommend them.
Sue · 22 March 2022
Agent replied · 24 October 2023
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat property manager!
Denise has been my property manager for 3 years and what a fantastic one indeed. All queries responded to quickly and always at the end of the phone!
Abbie · 17 May 2023
★★★★★ 1/5
TrustpilotSending me junkmail through the…
Sending me junkmail through the letterbox is totally unacceptable in 2023. Why are you still doing this. I wouldn't sell my house using you in a million years now. STOP CUTTING DOWN TRESS TO SEND ME UNSOLICITED JUNKMAIL IT'S A TOTAL WASTE OF RESOURCES, TIME AND MONEY.
Chad · 8 February 2023
Agent replied · 24 October 2023
Dear Chad Cooper,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotDisappointing Customer Service After Payment
I had high hopes for Romans Property Agency, especially given their initial responsiveness. However, my experience took a turn for the worse after I paid for their lifetime legal service to pull the property from the market.
Chu · 27 April 2025
★★★★★ 5/5
TrustpilotFriendly Professional and Tailored service
Friendly, Professional and tailored service from Matthew at Romans Estate agents.I have worked with many estate agents as a property invester, Matthew and Kyle have strived to deliver a professional service, tailored to my specific requirements. They have been friendly and honest throughout the process.I highly recommend!
Adam · 28 January 2023
Agent replied · 24 October 2023
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans Swindon review
I have been with Romans since they took over Dewhurst & Co in Swindon, under the care of Jade Small who is a pleasure to deal with. She deals with two properties for me and she is always courteous, helpful and friendly while also being very professional. She deals with issues promptly and returns calls when she says that she will. Hence the excellent review.
Dave · 6 February 2024
★★★★★ 5/5
TrustpilotRecommendation of Stacey Cowap
As a Landlord I have found my dealings with Stacey Cowap have always been beyond the call of duty. Always helpful and ready to advise on a difficult situation. My calls are replied to quickly and she is able to discuss matters with great knowledge. I can't recommend her highly enough.
Sandra · 29 August 2022
Agent replied · 24 October 2023
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
GoogleThanks so much to Matt in the Fleet branch! We had him show us the property we ended up buying and the service we received was brilliant. He wasn’t breathing down our necks, just let us look around in our own time and that was on a few …
Talor · 4 October 2019
★★★★★ 5/5
TrustpilotI fully recommend Romans High Wycombe
I fully recommend Romans High Wycombe, great staff and always helpull, from the move in to tye move out.Been in contact with Stacey Cowap most of the time during my tenancy and she was very helpful in sorting everything out with complete professionalism. Thank you very much Stacey and HW branch!
Alexandru · 18 August 2022
Agent replied · 24 October 2023
Dear Alexandru,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotChloe Chicaviro has been very helpful…
Chloe Chicaviro has been very helpful and would definitely use Romans again after my experience!
Imran · 12 March 2024
★★★★★ 5/5
TrustpilotDenise has been very helpful with some…
Denise has been very helpful with some issues in my flat. She is always very attentive and patient in our calls, always trying her best to help.
Fernanda · 23 May 2023
★★★★★ 1/5
GoogleAvoid this estate agents at all costs. They messed up around for weeks.
Sarah, one of the agents, was completely incompetent.
For one viewing, we took time to travel to the property only to arrive and have …
K_96 · 4 October 2023
Agent replied
Dear K_96,
We appreciate your feedback and thank you for taking the time to let us know … More
★★★★★ 5/5
TrustpilotSam was so helpful guiding us through…
Sam was so helpful guiding us through the renting process. He took his time to explain every step of the way.
Susan · 18 October 2023
★★★★★ 5/5
TrustpilotGreat service from Chloe Chikaviro
Great service from Chloe Chikaviro. My queries has been answered in a timely manner and there were barely any delays in progression to get the contract signed
Azzackary · 18 May 2024
Agent replied · 24 August 2024
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleSold and bought through Romans fleet, they were incredibly helpful throught the whole process. Matt, Andy and Amy went above and beyond with their service.
Matt was always on the phone offering to help anyway he could!
Will use Romans for any future property sales or purchases.
Ben · 24 March 2020
★★★★★ 4/5
TrustpilotThough Life Legal may have been cheaper…
Though Life Legal may have been cheaper than othersolicitors I was not really happy on how they functioned.Though my money was paid quickly I would like to have had a paper copy of the expenses discounted as according to what I was told it varies to what I was informed.
Geoffrey · 2 September 2022
Agent replied · 24 October 2023
Dear Geoffrey, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
GoogleWe recently moved to our new home in Fleet, and can definitely say that we are glad it was Romans handling the sale. As we had to come from Canterbury, without a car, Matt kindly met us at the station and drove us back and forth, on four …
Nigel · 4 October 2022
Agent replied · 24 June 2023
Dear Nigel,
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
TrustpilotJo Hunt visited our property in Odiham…
Jo Hunt visited our property in Odiham this morning for a routine inspection. Jo was very polite and approachable as are all Romans staff. Jo conducted herself professionally throughout the inspection having previously explained in detail the purpose of attending. Romans must have excellent training for all of their staff!
Paul · 24 August 2022
Agent replied · 24 October 2023
Dear Paul,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotNice experience viewing a house
We had a great experience viewing a house with Saffron. She was very professional, had good knowledge of the house and was really nice.
Gretel · 6 July 2024
Agent replied · 24 August 2024
Dear GretelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleMolly and Ashton’s were brilliant throughout the process of buying our first home, with Molly making the whole process as stress-free as possible. We can’t recommend these enough!
A · 24 July 2025
★★★★★ 5/5
TrustpilotGreat service from Romans, thanks Ceri and Kim…
I have had great service from Romans over a number of years in managing the rental of my one bedroom flat.In recent years Ceri and Kim the property managers have been particularly helpful in efficiently answering my queries and responding to all property issues.
Michael · 20 March 2023
Agent replied · 24 October 2023
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI just want say it was a great pleasure dealing with romans ( fleet letting agency )
My agent was jasmine beard, she was very professional dealing with any queries I had, she made this experience run very smoothly and in such a professional manner!
So thank you jasmine and to your team....
Johnny · 24 March 2022
Agent replied
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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