Romans Fleet reviews

★★★★★ 1/5

Trustpilot

Worst estate agent ever to have walked the earth

If I could I would give 0 stars. This is an absolutely terrible estate agent. They are rude, incompetent and constantly threaten you with the legal action even when they have no grounds. On reading the tenancy contract from Romans, there were several unreasonable clauses including stating 'it is the tenants responsibility to ensure no mold is in the property and the tenant must open all windows at least 10 minutes each week to ensure no mold is present' which I asked to be removed or amended to a more reasonable clause. This caused many issues with Romans who claim they cannot change the tenancy agreement as it is a standard agreement that comes from head office. After a lot of back and forth the clauses were amended and the contract signed. On moving in, there were several repairs to be completed as items were not working. This was raised via the repair portal but no response was received for 3 weeks even after constant chasing. It took nearly 5 weeks to get the repairs done. Romans were not interested in completing them and really did not care for the inconvenience caused as they had a years agreement.Just as I thought things were settling down Romans requested an inspection and sent over a form with new conditions (that were not in the original tenancy agreement). I refused to sign this but did allow the inspection. I also pointed out to Romans they could not add further terms to a contact after signing but they state they are legally entitled to do this. Romans sent over a school leaver who had no idea what to do or look for at an inspection, instead he was told to take pictures and load the pictures onto a website which I refused to allow as there were no details of who had access to the website. Romans then contacted me again asking for another inspection the following week, the excuse being I did not allow for pictures to be taken and this was in breach of the tenancy and they would raise a section 21 because of this. I refused to allow another inspection so soon. They continued to pester and threaten me on a daily basis and I had to point them to the clause in the tenancy agreement that states inspections would only happen once every 3 months. Eventually, the landlord got involved and did arrange an inspection after 3 months where she would attend. Unfortunately, no sooner had the landlord completed the inspection on the agreed date, the following day I received another email from Romans asking for another inspection in 2 weeks time. I again refused but they continued to pester me for another inspection and threatening me with a Section 21 because I refused.By this point the tenancy was due to expire (yes I had to deal with constant asking for inspections and threats for not agreeing pretty much the entire tenancy), and at month ten I got a notice from Romans giving me notice of not renewing the AST but the tenancy would continue on a rolling basis - which was fine. As we got to month 12 I got a notice of termination via section 21 notice. I now have a few weeks to go before leaving (and hopefully never having to deal with Romans again) and Romans have sent a list of cleaning requirements including professional cleaning (which they did not do on moving in to the property) effectively requesting for the property to be left in a better condition than what the property started at the beginning of the tenancy which I am sure is against the law.Renting via Romans is the worst renting experience I have ever had and I have been renting for over 20 years with various estate agents and landlords directly. I am now counting down the days until I no longer have to deal with Romans ever again. Avoid Romans like the plague...they will make your life a misery for as long as they are managing the property.P.S. the reasons there are so many good reviews of Romans is the sales person that sells/rents the property to you gets a commission if they get a review on google or trust pilot hence they are named in each review.

Kat · 15 March 2024

★★★★★ 5/5

Trustpilot

Had the pleasure of dealing with Ben

Had the pleasure of dealing with Ben, Jacob and Ciaran.They were all very helpful and professional throughout the purchase, would definitely recommend these guys if looking to buy / sell a property.

Tim · 12 December 2024

★★★★★ 1/5

Trustpilot

I am very disappointed with this…

I am very disappointed with this company Romans, it has been without hot water for two months, they cannot fix the problem. And we also have two children as you understand it's very difficult to pay myself £1,500 on time and they don't come to fix the water. Does anyone know who to contact or seek my rights in court, we are very disappointed and depressed and feel terrible, this is not normal. I never want to use their services again, they are terrible. Please if anyone can help in any way.

Halil · 11 March 2024

★★★★★ 5/5

Trustpilot

I have been with ROMANS for few years…

I have been with ROMANS for few years and know Isabella as my property manager. She is professional, does her work to great standard. If there are any errors or mismatches she always gets the feedback onboard and make it work the next time. I would wish her all the very best and to continue to make sure she offered the best to all the customers. Thank you

Anuja · 11 August 2022

★★★★★ 5/5

Trustpilot

Brilliant service from Katie Page from…

Brilliant service from Katie Page from Swindon branch, she did everything she could to help me on my renting process ,Katie was very professional and helpful and all got sorted very quickly.Thank you Katie for all the help much Appreciated.

Tay · 1 September 2023

★★★★★ 5/5

Trustpilot

Thanks Jessica

Jessica is quick to reply, keeps us informed and is friendly. Great service, thanks.

JP · 11 March 2023

★★★★★ 1/5

Trustpilot

Never purchase a property through Romans!!

My sister and I were purchasing an investment buy to let through this company and had nothing but a bad experience over the 4 months that the transaction dragged on.Phone calls and emails not returned and mishandling of an issue with knotweed!Consequently we pulled out of the transaction!Would recommend that you DON'T deal with this companyAs an extra postscript to this, you don't see to learn anything as 70% of the reviews on here are bad!!!

Stephen · 28 April 2021

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THIS AGENCY!

DO NOT RENT WITH THIS COMPANY! THE WORST AGENCY IN AND AROUND SLOUGH. THE WORST EXPERIENCE! DO NOT TRUST THIS COMPANY WITH ANYTHING! DO NOT TRUST ANY STAFF OR LANDLORDS THEY WORK WITH!

Nile · 19 November 2024

★★★★★ 5/5

Trustpilot

Would like to thank Amanda in the…

Would like to thank Amanda in the renting team, she has been really helpful during our renting process. She made sure we knew what we needed to do, and helped me through my doubts. Very friendly and kind!

Lucia · 17 October 2023

★★★★★ 5/5

Trustpilot

Great Experience

1. Friendly and professional staff members2. Always ready for the service3. Always reviewing the progress4. Always request feedback and improve if needed5. Mr Smith has been excellent and takes good care of his people.Thank you for your continuous support and excellent service.

Pushpal · 5 July 2023

★★★★★ 5/5

Trustpilot

Romans are so helpful

Romans letting agency have been really great and understanding and kept me updated everyday on the progress of our application- Jenna showed us around and she was very friendly and helpful. Amanda has also been so prompt with replies. Highly recommend

Rubiya · 9 July 2024

★★★★★ 1/5

Trustpilot

Discrimination and violation of privacy

This Company, like a few others unfortunately, uses a discriminatory questionnaire upon registration and asks for private information which is not needed to view a property.Upon sending an enquiry, you receive an automated email where they ask you to share your private address, your job title, how much you earn and other pieces of information which are not required by Law to view a property.In the UK, businesses are required to comply with anti-discrimination laws and data protection regulations. Discriminating against a client based on their refusal to disclose personal information that is not necessary for providing the service could be considered unlawful.If a business insists on collecting personal information that is not necessary for providing the service and discriminates against a client for refusing to provide such information, it may be in violation of data protection laws. The Information Commissioner's Office (ICO) in the UK is responsible for enforcing data protection regulations and may investigate complaints related to such practices.Forcing a client to disclose personal information, such as a private address, when it is not required for the legitimate purpose of providing goods or services, may be considered a violation of data protection laws. Specifically, this could be seen as a breach of the principle of data minimization, which is a fundamental aspect of data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.Such practices could potentially lead to fines and other enforcement actions by the Information Commissioner's Office (ICO). The GDPR allows for significant fines, with the maximum penalty being €20 million or 4% of the global annual turnover, whichever is higher.My sincere advice is to stop asking potential customers for private details like private address or confidential financial information, and only collect those if and when the initial conversation leads to a successful purchase or tenancy agreement.Until then, I hope that people won't be using your service.

Let · 24 February 2024

★★★★★ 1/5

Trustpilot

Extremely disappointed in the lack of communication.

We have sadly only had negative experiences with Romans so far after our landlord changed over companies to manage the property we have been happily renting for the last 4 years.At the start of the transition period, we were introduced to Ben Chapman as our new property manager. Ben had followed up to say that he would not be taking on our property after all but a colleague of his would be in touch soon. We understood the need to manage workloads so were happy to be introduced to our new property manager as our contact point moving forward. Sadly, no-one reached out to us, and us calling Romans never managed to get us through to a person, and we didn't receive call backs after leaving voicemails, so struggled to get in touch with anyone to even know where to send rent payments to. Worried we were going to be paying rent late due to the miscommunications I had to send multiple messages/voicemails until we finally had a call back from someone who again was not our property manager but could send us the payment information, the working day before the rent payment was due. We were able to set up our payments and ensure rent was paid without further issue.We have since had issues with our property where a bedroom window blew in from a stress fracture, knocking glass into our room and compromising the double glazing, and our electric shower cutting out due to what we believe is a fault in the wiring. Again, we tried reaching out to Ben to learn who our property manager is, and still do not have a contact of who is as our emails have been ignored except for automated responses to say our message has been received.The issues portal is a very easy to use feature and I made sure to log our issues with as much detail as I could the moment they occurred, however it is a week in and we have not heard any updates.I am hoping that they can turn around this terrible experience so far with improving their communication and levels of human interaction. Even small things like acknowledging and email has been received or having a call back to say that they are working on our issues with the landlord would be useful and help us feel valued. We are currently both literally and figuratively left in the cold.

Annabel · 23 February 2024

★★★★★ 5/5

Trustpilot

Romans High Wycombe are highly recommended!

Having never sold a property before,we were understandably anxious and wanted to make sure we made the right choice with our chosen agent.From the first meeting with Stephanie, Catherine and the rest of the team,our minds were put at ease; they were warm,friendly and knowledgeable.Throughout the selling process,they have kept regular contact, providing updates and offering reassurance when needed.We cannot recommend the team at Romans High Wycombe highly enough!

Gregg · 23 May 2022

★★★★★ 5/5

Trustpilot

Robert and Jon have been true professional

Robert has been professional, highly engaging, understanding and efficient whilst remaining respectful and communicating well.It has been great working with Richard and I would recommend him and the team to anyone based on my own experience.

Neena · 22 November 2023

★★★★★ 2/5

Trustpilot

Great initially, but the continued support doesn't seem to be there

You can see from the other comments that it's all sunshine and roses when it comes to finding a place and getting the contract sorted (if you ignore the no deposit option that you're practically forced into). But once you're in, it's very hard to get hold of anyonePotentially will be left 5 weeks with major repair work needed from day 1. Never had these problems when letting directly from a landlord.

Chris · 7 December 2021

★★★★★ 5/5

Trustpilot

Fantastic Property Manager

We are lucky to have a great property manager as tenants. Kim Stockley (Senior Property Manager) is so helpful and supportive when we have needed to contact her or report any issues. I find her responsive via email, but she has also always been happy to have a phone call when needed. I greatly appreciate when Kim has taken some extra time to explain things to me thoroughly and/or offer reassurance when I've needed it. We have had a few property managers over the years, and she stands out for her efficiency, and her caring and friendly manner.

Nicki · 15 February 2024

★★★★★ 5/5

Trustpilot

Thank you Ema Antalova been professional and very helpfull.

Thank you Ema for excelent customer service , you been very helpful, great experience and promptness. Roman Lettings great estate company. Thank you again.

Mr · 26 November 2021

★★★★★ 1/5

Trustpilot

Apalling company

Apalling company. My son rented a single room flat with them. The room was filthy when he moved in and had no form of heating for 8 months, the shower was broken and the appliances were broken or faulty. The electrics were in a terrible condition and hadn't been checked or certified. When he left they kept a large amount of money from his deposit for no reason. They are criminals who should be avoided at all costs.

Paul · 13 August 2020

★★★★★ 3/5

Trustpilot

Not the best agent we have used

They were good until the house sold and then didn't seem to care. They also lost my house key! Took over a week and lots of chasing to get the lock changed. The sales team were fab but once my house sold and it was passed on to a new team whilt the purchase completed and surveys were run etc, contact ceased and for this reason I wouldn't use them again. I wanted updates and feedback and this was not available.

Sarah · 13 February 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent. So pleased we chose Romans. Emily, Catherine and team were extremely professional, helpful and proactive. Can highly recommend them.

Lucy · 16 June 2022

★★★★★ 1/5

Trustpilot

Avoid this company unless you want EQ training

First of all, if you want to rent through them, you have to pay a monthly fee(no deposit option). Otherwise, your offer won't be considered.Secondary, the property manager is rude and irresponsible. "Do you know why you needed to pay up front last year?" I can't believe it is said by a property manager. Moreover, when I asking for renewing tenancy, my email got no response for 2 weeks. Finally, the discussion about the tenancy renewal started after another few weeks. We discussed in a email thread and I got no response again. A week later, she started a new email thread to question me if I still want to renew the tenancy because she didn't get update from me. But the fact was I do reply her last question in the previous email thread. The most terrible thing is even I resend the previous email thread to her, she still not try to read the emails. I have to repeat my answer to her again.

David · 13 February 2024

★★★★★ 5/5

Trustpilot

Bath office

Amy in Bath is an absolute delight to deal with. I will certainly be looking her up again next time I need to move

Fiona · 15 November 2021

★★★★★ 1/5

Trustpilot

Don’t put buyers first

As a first time buyer & as romain’s is the biggest estate agents in Yatley, I had high hopes of finding a property through them. However unfortunately this wasn’t my experience. They were hard to get hold of, didn’t return emails or calls, was impossible to schedule viewings with & just didn’t put the buyer first. This sent me to another local estate agent who I found a house with & brought in the local area.

Steven · 27 January 2021