Romans Fleet reviews

★★★★★ 1/5

Trustpilot

I have one star as I cannot not give…

I have one star as I cannot not give one to write a review. It is very bad agency, untrustworthy and no one from the property management answers the phone to help when you have bad time. They are unprofessional and they share your status with anyone with out your permission. I have a very bad experience and I don’t want any one else to experience what I went through.

Zakaria · 25 February 2022

★★★★★ 1/5

Trustpilot

AVOID AVOID SCAMMERS, DONT CARE FOR YOUR HEALTH

Absolutely avoid this place, after renting with them for nine months and having a huge issue with black mould and broken windows damp and leaking, they refused to fix this and came up with all sorts of excuses, the property manager would lie and do stuff without our consent, we pushed and pushed to get this sorted after finally getting them to admit mould was a building issue they said we could leave early due to it not going to be sorted in time of our tenancy this was agreed by the landlord. and now we have since then finally found a place they went back on what they said and we lost that flat not to mention without our consent they ended our tenancy early and past the date we would have needed to move into the new place.ROMANS IS A SCAM. the property managers take little interest in peoples health and do not look after tenants. We now have been put in a difficult position where we don't have a home because of them. it is disgusting. the company should be shut down.

Unknown · 6 February 2024

★★★★★ 5/5

Trustpilot

Denise Hurn

No issues, professional attitude, resolving problems quickly. Great customer service. Thank you Denise.

Marcin · 24 February 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service - listening, responsive and helpful throughout. Once an offer was accepted, and especially in the delicate closing stages before exchange of contracts, Alison who managed contacts between the various parties was brilliant.

Nat · 13 October 2024

★★★★★ 1/5

Trustpilot

Shocking service- tenants beware!

Romans are one of the worst letting agents out there from a tenant perspective. They’re so unhelpful, never answer the phone until you end up complaining, and will ever so quickly take your money, but provide the worst service ever. My landlord has also personally told me how awful they are to use for landlords! The minute I can exit from my tenancy and find another property, the better!

Olivia · 29 March 2022

★★★★★ 5/5

Trustpilot

Kimberley Garcia-Jones was first class.

I dealt with Kimberley Garcia-Jones. She was absolutely superb on every occasion I dealt with her during my tenancy. Highly recommend.

Russ · 24 March 2022

★★★★★ 5/5

Trustpilot

The staff at Romans Winchester go the…

The staff at Romans Winchester go the extra mile, they are professional, friendly and knowledgeable. Matthew and Oliver have been great to work with, especially Matthew, who always has an upbeat attitude.

Vanessa · 26 January 2024

★★★★★ 5/5

Trustpilot

First time letting through Romans

This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.

Abdul · 13 July 2023

★★★★★ 5/5

Trustpilot

Delighted. Great service.

We were delighted with the service we received at all stages of the purchasing process from the team at Romans. We had just had a house purchase with a different estate agent fall through and felt very disheartened by the whole process. The way we were treated by Romans was a breath of fresh air and we felt in control and well informed at all times.

Tom · 4 August 2022

★★★★★ 1/5

Trustpilot

Worst renting experience

I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.

Andrei · 23 January 2024

★★★★★ 5/5

Trustpilot

Nathan has been extremely professional…

Nathan has been extremely professional and very helpful while applying for a property.

Kevin · 3 February 2023

★★★★★ 1/5

Trustpilot

Very bad experience ....

I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.

Rafal · 17 January 2024

★★★★★ 5/5

Trustpilot

Thank You Kerry

Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.

Tara · 30 January 2023

★★★★★ 4/5

Trustpilot

Romans helped to rent our first house

Romans helped to rent our first house. Most of the process is through system which is simple and easy for you to access anytime. My key contact is Jonathan Randall who provided a professional and quick response.

Millie · 12 August 2024

★★★★★ 5/5

Trustpilot

I got all the help I needed and timely…

I got all the help I needed and timely feedback. David was wery friendly and extremely helpful

Memory · 26 August 2022

★★★★★ 5/5

Trustpilot

Good experience, kudos Nathan

Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.

Samo · 14 December 2022

★★★★★ 5/5

Trustpilot

We've been very pleased with Romans

We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.

Jo · 14 August 2022

★★★★★ 5/5

Trustpilot

I am a Landlord and have been using…

I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.

Tom · 16 February 2023

★★★★★ 5/5

Trustpilot

Amazing service

Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again

Katie · 9 December 2021

★★★★★ 5/5

Trustpilot

What an absolute amazing bunch of

What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.

Graham · 19 June 2023

★★★★★ 5/5

Google

Great service from Romans, Dan Fleming has been very helpful with our purchase - I highly recommend them! 🏘️ …

Patrick · 24 March 2022

★★★★★ 1/5

Trustpilot

Pathetic excuse for an estate agent!

Pathetic excuse for an estate agent!! ****AVOID AT ALL COSTS****So untrustworthy, when renting with this company they have tried to steel money from me and my family, making up lies and not telling the truth about already existing damage inside the property, we think that they are working alongside their own inventory clarks and may have a deal in place to rip people offWe will be going to the media about this!!!!

Fed · 16 July 2021

★★★★★ 1/5

Trustpilot

Avoid this company in renting from…

Avoid this company in renting from them.Nearly 4 weeks since moving outnof one of the managed properties & still no deposit back.No deductions have been agreed & all I get from Romans is stalling tactics in not repaying This might sound a small problem to some, but in my mind it's totally unacceptable. However I am about to seek legal advice on this matter.

Graham · 9 September 2022

★★★★★ 5/5

Trustpilot

Helpful and professional

Katie was really helpful from start to finish. Would recommend them

Foo · 6 March 2023