Trusted Agent profile · Fleet · Hampshire
Verified
★★★★★
1,790 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,790 reviews on two platforms, including 263 Google reviews rated 4.6.
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Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotI want to express my sincere appreciation
I want to express my sincere appreciation for the exceptional customer service I received at Romans Winchester. Ash went above and beyond to assist me, displaying professionalism and attentiveness throughout. His willingness to help made my experience truly outstanding. Thank you for the excellent service!
5/5
TrustpilotChristine Lancaster
Christine Lancaster is my property manager in Romans Swindon branch. She has always been diligent, professional and very efficient in all our dealings. I trust her knowledge and advice. She is also very personable.
5/5
TrustpilotSpecial thanks to Taylor
Taylor was so helpful with letting my property, made the process super easy and stress free.
Dear Lucy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans have provided an excellent service- recent sale & sales / purchases over the years. Thank you! Janet
Thanks for the kind words Janet - it's been a pleasure dealing with you over this last transaction. Here to help for anything in future!
5/5
TrustpilotExcellent mangement!
Thank you Kimberley, i really appreciate her mangement. I really appreciate her professional and well organised work. You are the best in management.
Dear Ishu,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful . Property manager Isabella York is excellent ,prompt and top of any issues reported an ideal example
Dear Rakesh,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKimberley Jons is amazing person.She…
Kimberley Jons is amazing person.She look after are property and what ever is need to be done is always done...Thank you
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotShocking practices
Shocking practices. Offer a property for rent at one price however ask what your ‘best offer is’ - This is wrong and appalling behaviour. If you advertise at one price it should be offered to EVERYONE at that price. Not letting people out ‘rent’ each other. Very bad service. Complaint logged with Ombudsman/ CAB and trading standards for this to be looked at.
Dear Rossifan,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleMany thanks to Molly and the team at Stockton Heath branch for their continued support during the recent sale of our house. You were all fabulous.
1/5
TrustpilotPoor quality accommodation.
My son rented a house with fellow students. There were problems with damp in many rooms. The owner was known by a member of staff and disappointingly was never taken to task over the issue. Very unhelpful attitude from the agency.
1/5
TrustpilotSHARKS…. please be aware
I have been in the property industry as both an investor/developer and a landlord for 30 years. I have used Romans for both and my professional feedback is as follows;When selling with Romans, I was not a client but a pound of flesh, my property was very poorly marketed with a lot of key information missing. Within a couple of weeks the agents focused on getting me to reduce my price, without putting the same effort into finding the right buyer, I would have been able to sell the property. In respect of letting, they say things verbally and renege on promises and assurances that they have made. One word sums them up.... 'Sharks' I wouldn't touch them with a barge pole. Their contracts are designed to lock you in, so please read them carefully.
Dear Mr/Ms Kanda, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team
1/5
TrustpilotAbsolutely awful company will never…
Absolutely awful company will never rent from them every again. We have had nothing but problems since we moved in to the property, which took 7 months to resolve, they are now saying we owe them money which in fact we don’t but we are the people that have to prove otherwise. Just a greedy company that only cares about money and not about their tenants. I wish there was an option for 0 stars as that is all they deserve.
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team
5/5
TrustpilotIsabella York
Isabella York is my property manager. She excels in responsiveness, politeness and professionality. I am very grateful for her continuous support!
Dear Chiara,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
Excellent service. All very thorough and timely. Would highly recommend. Particular thanks to Charlie Gammon. Really switched on and always happy to help.
Dear Nikki,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotI was very impressed with the excellent…
I was very impressed with the excellent service Romans letting agent in Bath and in special Amy has given me. Amy is very organised, helpful, quick and friendly.I couldn’t have asked for more. The whole process has been a wonderful experience.Highly recommended !
1/5
TrustpilotWe started the process with Romans…
We started the process with Romans Broker service in March 2020 and after 6 months they still failed to get the mortgage approved due to the incompetent broker placed in charge. Incorrect forms submitted on numerous occasions and a lack of professionalism on liaising with the bank. We had to chase the bank for information and spend hours on the phone. The broker ignored our emails and finally in August when she submitted again the wrong form the property was lost. Avoid Romans Brokers at all cost.
Dear Mr Thomas, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you.Mandy Klopper, Customer Relations Team
5/5
TrustpilotHouse valuation visit
Carl was Straight talking & giving balanced advice on Valuation & current market conditions. Friendly professional, punctual visit!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service
Very good service. Andrei was very helpful throughout the process of finding and moving into the new renting property.
Dear VinothCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBullying and Harassment
My partner rented from this terrible estate agents over a period of 18 months. He has rented many times previous and is always clean and tidy. At the 6 monthly checks he was always praised for how clean the place was. Upon moving out he was given charges for unreasonable ‘damage’ and general wear and tear. He argued this was wrong and was hounded via email and phone calls on a daily basis. 2 months after moving out he was told of more ‘damage’ which wasn’t shown on his checkout report due to a software problem. He’s still had no proof of this apparent damage, just told there is now an extra charge to him even though new tenants have been living in the property for over a month now. Romans are rip off merchants who think they can bully people into paying unnecessary charges. Avoid.
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk.Many thanks,Customer Services Team
1/5
TrustpilotTerrible estate agency. Thief's (£395 for a 1 bedroom cleaning !!)
Terrible estate agency. Please avoid this agency at any cost. They don't care about any tenant , their only concern is about the landlords that pay them commissions. Specially Mrs KIM SHANKS , responsible for a ''follow up service '' , she didn't care if I stay 3 winter weeks without water , but forced me to accept a 1 bedroom cleaning service for £395 !!!! And even thereat me !!! She keeps keys of the apartment they lent and without permission , they walk in and photograph your personal belongings . AVOID THIS AGENCY..........any is better than this one
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk.Many thanks,Customer Services Team
1/5
TrustpilotAvoid as a landlord
Some good people at branches but really lacks when it comes to property management.Management staff lack common decency of returning calls, reading emails, professional courtsy and worst of all common sense. They fail to understand relatively simple regulations that they should be champions at. Every few montsh there is some or the other catastrophe caused by their negligence - be it the lack of sense in following protocol or compliance team being plain stubborn even when presented with black and white evidence of their mistakes. Have suffered with them for a few years but wouldn't recommend at all.
4/5
TrustpilotGreat experience
Great experience! They have been really hands on and approachable especially Nathan. Well done!
Dear Ven, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotExcellent letting management
Excellent letting management. Kim Stockley, Senior Property Manager is superb. Always courteous and very thorough. Nothing is too much trouble. Works orders and quotes done promptly and without fuss.Excellent service and would definitely recommend.
1/5
TrustpilotTerrible estate agents
Terrible estate agents. When we first moved into our rented property there were a number of issues that took them over 3 months to sort out. Most recently in these covid-19 times they sent our landlords gas engineer brother to carry out a gas check without advising how he would be protecting himself and us from potential infection. I have never been so angry. DO NOT RENT OR BUY WITH ROMANS they are completely incompetent and do not care at all.
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk.Many thanks,Customer Services Team
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