Romans Fleet reviews

★★★★★ 1/5

Trustpilot

Very unprofessional and indifferent

Romans have not succeeded in selling my house after more than three months in a very strong market. I got bad advice about valuation at the beginning and have reduced the price three times. The viewing staff are very inexperienced and have a don't care attitude and I don't trust them in my house without me there as they have not left things as they found them. This is not accepted by the agent who is very defensive and unpleasant when I have asked for advice about why it hasn't sold and pointed out lack of professionalism of viewing staff and not being told whether there was any negotiation attempted after a low offer. I am locked into a contract which is longer than most others and they won't let me out of it.

Lynne · 4 August 2021

★★★★★ 5/5

Trustpilot

We had a property visit on saturday by…

We had a property visit on saturday by Aston Busby just want to say how lovely polite and respectful Aston was when doing our inspection.

Mrs · 8 August 2022

★★★★★ 5/5

Google

The best estate agents I used whilst searching for a house. Recommended other properties, knew what I was looking for and what I liked after the first viewing to recommend more. The only estate agents that went out their way to help and were proactive. Thanks espeically to Eleanor Coles & Daniel Flemming. Kind & helpful, even with all my questions. (I didn't buy a property through them, as property was on with a different agency but they were my go to estate agents throughout)

Emma · 22 July 2021

★★★★★ 5/5

Trustpilot

Syed work so hard to sell our house

Syed work so hard to sell our house. She was very proactive and professional in a tough market.

Samuel · 31 July 2025

★★★★★ 1/5

Trustpilot

AVOID them completely

AVOID them completely, the staff are so rude and don’t listen to a word you say. Been without a washing machine for days (have a baby too) they have emailed days after reporting the issue for them to tell me I need to call beko myself to sort this out. Surely they could of said that days ago when I reported it but no waited 3 days to email me…. Joke! Stay clear

Gemma · 28 July 2022

★★★★★ 1/5

Trustpilot

These guys are liars, misleading & deceitful.

I viewed a property 6 weeks before I moved in. It seemed adequate apart from needing a coat of paint which Romans agreed.Romans insisted I take out contents insurance and they were very adamant and persistent I had it in place which made me suspicious. It has never been forced on me like this with all the other agents I've used, but it all came clear when I moved in to the flat.Move in day I was hit by a nasty smell as I entered the flat. A cat had urinated on the carpet the week before and then I saw water marks down the walls which was not present 6 weeks ago & the flat hadn't been painted as Romans agreed.An independent inventory clerk pointed out a damaged heater which needed replacing, a broken window and a few minor things which were all reported to Romans on the previous tenant’s checkout by the same independent inventory clerk , but Romans did nothing, nor did they report it to the landlord. Romans confirmed closing the windows the week before my move, but they claim the person who closed the window did not notice the very obvious issues especially being right above both windows. I reported all the problems to my local Winchester Branch and the rest of the lettings department via e-mail after I moved in because I wanted this sorted urgently before it rains but my e-mail was completely ignored.Roman’s head office got in contact a week later and the landlord came to the flat to investigate. After showing him the issues he seemed angry Romans hadn’t reported these to him but he was aware of the leak.When it rained for the first time I had water coming down the walls and dripping from the ceiling in both the living room & bedroom onto my stuff which I moved. I continued to chase Romans for weeks with very little result or concern.Three months later a roofer attempted to fix the roof for the first time which failed. The roofer returned one last time in my 6 months only to cut a big hole out the ceiling and nailed a board to the ceiling. It took 4 months to replace a broken heater and then the landlord refused to fix a window which would not fully close which was now affecting the heating. I suggested using a different roofing company for leaks but Romans confirmed the landlord insisted he wanted to continue with the same unreliable roofer and Romans never thought to point out his landlord duties & legal obligation to fix the roof promptly.A rent reduction was agreed yet still no urgency for the repairs. I continued to chase but Romans either fobbed me off or passed the blame onto the landlord. Once the landlord refused to fix the window, I reported both to Winchester City Council who issued a repair order. The landlord then refused any further rent reductions and Romans told the Council the repairs were completed which was not true. The leaks continued & the window was never fixed. I filed two complaints through Roman’s complaints department which was not fully reviewed or taken seriously. I found another flat through a different agent and gave notice to leave at the clause break. I soon discovered I failed the referencing checks because Romans gave the wrong information to the referencing company which I believe was deliberate and done in a malicious way to delay the process. I asked one of the property managers to confirm the correct info with the referencing company which she did.I moved out two weeks before the tenancy ended and on the final day when I handed the keys back, I noticed the roof was still leaking which confirmed the roof was never repaired. The week after I moved out I just happened to be walking past the flat and I noticed they were fixing the roof and doing the work they said that had been done. I filed a detailed complaint to the Property Ombudsman who supported my complaint. The investigation revealed Romans system notes which reflects they knew of the leaks & did not indicate to the contractor the urgency of the works required. The flat was in an unacceptable condition.Romans had ample time to rectify their mistakes and poor management skill but they wouldn't accept responsibility as the letting agent. Under no circumstances would I use them again!!!

J · 9 July 2021

★★★★★ 1/5

Trustpilot

The romans group are just despicable!!

The romans group are just despicable!!, they are liars and cheaters just trying to con you so that they can keep your deposit money.. My partner and I had the place professionally cleaned before moving out, and now they are trying to charge us extortionate rates despite the fact that the house is thoroughly been cleaned... From what I have been reading from many others with the same experiences they keep on doing this and must now be immediately stopped.. They cannot go on trying to con and steal money from people

Lauren · 1 July 2021

★★★★★ 1/5

Trustpilot

Untrustworthy - avoid!

Untrustworthy, do not use!We were told on viewing a house that the vendor was ready to move as he had just lost a sale and needed to get an offer quickly.2 months down the line and not only is he not ready but hasn't even found a house!We have spent the last 2 weeks chasing Romans trying to get our mortgage valuation booked in and only today managed to squeeze out the information that it's not happening.We now have to retract our offer and find somewhere else when we were expecting to move in a few weeks.Extremely frustrating and disappointing, both the vendor and Romans are completely dishonest.

Morag · 28 June 2021

★★★★★ 5/5

Trustpilot

Saffron was extremely helpful during…

Saffron was extremely helpful during the viewing of the property. We highly recommend Romans and her for anyone looking to rent a home.

Bincy · 6 October 2022

★★★★★ 2/5

Trustpilot

Overvalued house to get business

Overvalued our house by 35000 then when they won the business we had for reduce it all within a week. I guess doing that is the only way to win business due to the fees being so much higher than everywhere else. When had any queries got re-directed to a call centre as apposed to the branch and was treated like their work was done. Can get a lot better rates elsewhere don’t bother if selling!

Zoe · 21 February 2022

★★★★★ 1/5

Trustpilot

I will never ever use Romans letting…

I will never ever use Romans letting agency again. Not only are they unbearably slow at fixing or replying to any problem. They ignored multiple complaints about my neighbours harassing us (for a broken fence that took Romans 6 months to arrange to fix). I got a dog about 10 months ago and let Romans know - Romans asked permission from my landlord and we had the permission granted. My landlord is a very old man who uses a letting agency because he is incapable in his age to manage his properties alone. The letting agency called my landlord 10 months after I had my dog to advise we had a dog - despite already obtaining permission from both Romans and my landlord. Absolutely poor admin management which has affected my mental health multiple times over the years I have unfortunately had to have Romans in my life. They have ignored all complaints about harassment from the next door neighbours, they don’t fix ANYTHING in time, they are an absolute shambles. USE AT YOUR OWN RISK. I certainly will never use them again. Absolutely disgusting treatment.

Cassie · 8 June 2021

★★★★★ 5/5

Trustpilot

Such a helpful team! (Purchasing)

Everyone I've spoken to at Romans has been so helpful and patient. Catherine is an absolute star - answering all of my daft questions and reassuring me when I was waiting to hear about exchange dates.

Jenny · 13 March 2024

★★★★★ 5/5

Google

Dan and Eleanor were really good from start to finish and kept me informed throughly. Happy to recommend

Stuart · 24 March 2023

★★★★★ 5/5

Trustpilot

I want to thank the whole Romans team especially Isabella York…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.

NIKETHA · 12 August 2022

★★★★★ 5/5

Google

Amazing service from this branch. Nick was so helpful with my move, would highly recommend!

Olivia · 17 June 2023

★★★★★ 1/5

Trustpilot

Hopeless,do not use them nor to buy or…

Hopeless,do not use them nor to buy or to sell.Unfortunately they don’t know what they are doing, the one guy in the office is professional at flicking any enquiry away, their website is useless and a waste of time. I tried to register to bid on an auction with them but I couldn’t, they are only interested in your credit card details even before you can get to the legal pack!I called their office a few times they are not interested. If I was a landlord I wouldn’t use them for selling as they can’t achieve bidders.Even if you read all their replies to the bad 70% reviews, it’s funny it is always the same repeat reply.Romans team can’t be arsed.

Chad · 18 May 2021

★★★★★ 5/5

Trustpilot

Highly professional and focused service!

We are very pleased with the service that we had from Carl and all the team at Romans and would highly recommend them. All viewings were focused on selling our property- no time wasters! Our sale was as stress-free as it could be and handled very efficiently by all the team. A very professional service over and above what you may expect. Well done Team Romans!

Holmeskarenhotmail.co.uk · 15 March 2023

★★★★★ 1/5

Trustpilot

Just don't bother with Romans at all!

Just don't bother with Romans at all - waste of time, energy and effort. If you have any problems or need repairs/maintenance works done, they make out that they really care and want things to be fixed quickly, but actually they couldn't care less. Our maintenance issues were still not sorted by the end of our 2-year tenancy, and the landlord and Romans refused to deduct any money from the end-of-tenancy costs. I just wish I knew that they were this bad from the get-go, because then I would have gone straight to another estate agent.

Anonymous · 5 May 2021

★★★★★ 5/5

Trustpilot

Kimberley Garcia has been excellent in…

Kimberley Garcia has been excellent in responding quickly and resolving any issues regarding repairs/maintenance and renewal of tenancy.Thanks

S.watkinsbtinternet.com · 10 March 2023

★★★★★ 1/5

Trustpilot

Bristol Rental - Avoid at all costs!

I lived in a Bristol property where the rental management was taken over by Romans. I don't normally write reviews, but feel I had to share my experience. They were shocking, if I could give them zero stars I would. They were very unprofessional - very unorganised and uncoordinated in their communications to us as tennants, they would be no shows for important appointments and offer no explanation, contacted me many times about the property after I had moved out, plus too many other examples to list here. I would avoid them at all costs if you don't want tonnes of extra stress adding to your rental experience. Terrible!

Felicity · 27 April 2021

★★★★★ 5/5

Trustpilot

New journey

What made my experience great was that Saffron was there for us all throughout, she was just awesome pilot....

Taniqua · 2 February 2023

★★★★★ 5/5

Trustpilot

First class service

Would just like to say how pleased I was with the excellent service provided from the Romans team of Dan, Holly and Sasha. My property got sold in record time and everything went smoothly from start to finish. Special mention also to the team at Melia Mumford, who played their part brilliantly too! Would definitely recommend both companies highly and will use in the future when required.

RICHARD · 31 January 2023

★★★★★ 1/5

Trustpilot

Please DO NOT USE Romans estate agents…

Please DO NOT USE Romans estate agents and especially the Uxbridge branch !!They are good to rent you a place but are a nightmare when you leave!! They will hold your deposit even if everything has been agreed with no issue with your landlord and they will completely ignore you! More than 1 month and no answer to calls, no answer to emails! They are stealing you money. I am still waiting for my deposit back and so is my landlord ! Absolutely shocking !

Pauline · 21 April 2021

★★★★★ 5/5

Google

Charlie from Fleet branch has worked above and beyond trying to find the perfect flat for my son Will. Very much appreciated.

Sara · 2 June 2025