Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Excellent service from Christine Lancaster

Christine Lancaster has been the perfect agent. She has been there over the 6 years I've been with Dewhurst/Romans. Whenever I had an enquiry or needed help she always had the answer and helped. She's been a star. Thankyou Christine.

Carol · 30 March 2024

★★★★★ 4/5

Trustpilot

Excellent service I have received from…

Excellent service I have received from Most of the staffs working in Romans. Amy is one of them who is responding very quickly for my Emails. Highly recommend.

Jaison · 14 September 2022

★★★★★ 5/5

Trustpilot

Christine Lancaster - MVP

A professional and dedicated team especially Christine who has been very helpful throughout our tenure. We have been in this property since 2019 and without fail, she has demonstrated reliability and efficiency when in need especially issues on the unit. Exceptional people service!!!!

B.White · 23 January 2024

★★★★★ 5/5

Trustpilot

Anais was a pleasure to work with and…

Anais was a pleasure to work with and kept us updated through the whole process.I would recommend Romans to any landlords or tenants.Clare The NE property Group

Clare · 20 October 2022

★★★★★ 4/5

Trustpilot

Pre sales and sale was good, post sales needs work

Pre sales and sale was good, generated a lot of interest, but once a buyer was in place communication was difficult and hard to get hold of updates and people. A few items we asked to be discussed with buyer never were and we had to get hold of buyer directly to resolve. Post exchange and completions we have not heard from the agents to confirm all went well other than this survey. Need to review overall communication through out process with customers.

Angela · 3 March 2022

★★★★★ 1/5

Trustpilot

Romans not allowing landlord to follow complaints procedure by blocking email

I am the very unhappy landlord from a couple of weeks ago where Romans ignored my request to let the tenants know I needed to sell. NB - no response from Romans to that review to date.....Just as a warning to other landlords potentially considering Romans, I am now in their complaints process. Stage one now has taken 2 different individuals although it implies only one (bearing in mind I already communicated with the manager before I started the “official” complaints procedure).I need to move to stage 2 but my email address seems to have been blocked by Romans 😂 I’ve tried over several days to email & get bounce backs including from the main customer services email. I’ve just done a test email from my work email & my partner’s email and both have gone through without problems.I understand tenants may not get to choose their agency, but landlords do get a choice to choose a professional agency so I put this out there in case it helps others considering who to manage their property.

Smith · 28 February 2022

★★★★★ 5/5

Trustpilot

Great Services!

Mya was very helpful and answering all our Queries promptly and help us move to our new home smoothly..Kudos to Mya Bradford and Romans !

Maela · 20 December 2022

★★★★★ 5/5

Trustpilot

Rohan is very professional

Rohan is very professional, informative, and customer service. We are convinced that he has the best interests at heart for us and our house.

Ana · 24 January 2023

★★★★★ 5/5

Trustpilot

I would recommend Ema Antalova and the…

I would recommend Ema Antalova and the rest of the Romans Southgate team. She helped me look for a flat and was always on the lookout for any available properties, as well as visits.

Nazaret · 22 October 2021

★★★★★ 5/5

Google

You could not ask for a better more professional estate agents - Angie was brilliant kept us up to date at all times! MOST definitely the best estate agents in Warrington from who we have had to deal with! I could not recommend them more.

Francesca · 24 July 2017

★★★★★ 5/5

Trustpilot

Highly recommended!

Had a very attentive adviser, Chloe, who made sure we knew at all times what steps to take and what next to expect. She did this in a very professional and at the same time friendly manner. The entire process from viewing the property through signing the contract was very smooth and pleasant. Highly recommended!

JD · 2 April 2024

★★★★★ 5/5

Trustpilot

Senior Property Manager Donna-Marie…

Senior Property Manager Donna-Marie Brant was fantastic. The whole property management team was great and the process in which you report faults was efficient and accurate. We have dealt with Romans now for just over 5 years and with Donna for that whole time and I can honestly say it was perfect.

Andrew · 22 May 2023

★★★★★ 1/5

Trustpilot

No customer care

There seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide support for tenants during these times (particularly as it has gotten so cold it has snowed) and I never get a response to my questions. No one from Romans has offered to lend me any temporary heating and no temporary solutions, I've been left to get on with it. I hasten to add this is the third time since taking tenancy of the property in February this year that I have been left without heating or hot water. It's just appalling.The saga continues. The day a new boiler was finally installed (4 weeks later) I was handed notice by the landlord/Romans. 2 days before Christmas and so without a great deal of time to save for a new deposit, I vacated the property on 21st January with my check-out report issued to me on 24th. It's now 3rd February and no one will communicate with me as to returning my deposit. Romans are still holding this money without giving me any indication as to what is happening with it and failing to reply to my many emails. What's more is the property has been advertise for re-lease from 1st February so surely they are in a position to tell me what is happening with my £1,100 deposit?!They fail their tenants at every step of the way.

Ms · 3 February 2022

★★★★★ 5/5

Trustpilot

The property visit by Aston Busby was…

The property visit by Aston Busby was very kind and profesional. We were happy to meet her and talk about everything we needed.Thank You Aston Busby for that.

Juraj · 9 August 2022

★★★★★ 5/5

Google

We would like to thank Romans Estate Agents in Fleet for their outstanding service in selling our house. I would like to particularly thank Andy, Matt. Alison and Amy - all were very helpful, pleasant and very efficient. I highly recommend this Estate Agent. We had lots of viewings and kept in contact all the time. If you are wondering which estate agent to chose - we strongly recommend contacting Romans in Fleet.

J · 26 December 2019

★★★★★ 1/5

Trustpilot

Worst lettings company ever. Do not use!

If it was possible to give a review of less than one star I certainly would. I rented a house with my wife and brother through the Romans West Drayton letting team. We moved in Nov 2020 and moved out Dec 2021. Through the entire period we rented through Romans we experienced nothing but issues with them.Our property manager was a man called Dan Henderson. He is singulary the most difficult man to get hold of in the world. Countless emails and calls from myself, wife and brother went unanswered over the year. He has very rarely ever called us back about anything. We have always had to chase him down for answers. The property we lived in had severe issues with mould. When Dan finally managed to get professionals out to take a look they said the rendering on the property needed to be done as it was in a bad state. Considering there was mould in the kitchen, front room, hallway and utility room you would imagine this would have been looked into quickly. It took almost 2 months to get the professional out to take a look. With constant calls and emails chaisng Dan for updates. This is one of only a few things that have occurred over our tenancy with Romans. The list we have is very large. Too large to put down on a review site though. However there is the latest issue we have experienced below.We moved out 27/12 and our check out process was due to be completed on 06/01. So far we are still waiting for our deposit to be given back to us. We called Dan our property manager last week Wednesday and was told it would be paid back in 3-5 working days. It's now 6 days and still we have nothing. We have tried calling Dan 3-4 times on just this issue over the last two days and as per the norm it's always voicemail or he always seems to be in a meeting. A very nice team member in the letting office called Devon has passed messages onto Dan and his manager Donna to call me back asap. Surprise surprise we still haven't had any call about when we will get our money back. On today's call, Devon said he would get Dan to call me in the next few mins. But since then I've had the chance to write out this review, so clearly that didn't happen.There have been a few positive interactions we have had with a couple of members of the team mainly Devon being very helpful. However the attitude and lack of compassion from both Dan Henderson and his manager Donna Ainsworth have been below woeful. It's for this reason for as long as I live, I will never rent through Romans again. I'm going to go and call the office again now, to see if they can actually give me an answer. Wish me luck!

Vicente · 27 January 2022

★★★★★ 2/5

Trustpilot

Very challenging to get in contact with them

It was very difficult to get in contact with the local branch sales team when I was making offers and trying to book in viewings. The local branch did not call back when they said they would. I was doing a lot of the chasing. Unfortunately, it was not the best purchasing experience. However, the move manager communicated very fast and efficiently. I have no complaints about the move manager.

Anon · 16 March 2023

★★★★★ 5/5

Trustpilot

Sasha is wonderful

Sasha is wonderful, a great help with lots of patience always on hand for questions and providing an answer very quickly.Thank you to Dan also.

Cindy · 25 November 2022

★★★★★ 1/5

Trustpilot

Absolutely disgraceful & will never go with Romans!!

Absolutely disgraceful! Applied for a property which I was promised to view and was let down 4 times which Romans postponed the veiwing. (I called up every time to see if the veiwing was going ahead to which their reply would be sorry we can’t do the veiwing now) I then called up on the 4th time of organising to view the property to which they say that the property has now been let. As anyone would be I was so angry and still am as I was very interested in the property. I did ask how they let the property if the viewings had been cancelled and their reply was because they done a virtual veiwing. I was not aware of this option and was promised a veiwing! Not happy with Romans. Such a shame, there is not way I would rent a property let be them!

Nikki · 10 January 2022

★★★★★ 5/5

Trustpilot

The team from Romans Swindon is so…

The team from Romans Swindon is so great! They were very helpful in every step of the way in finding a new home and very profesional.Thank you!

Carmen · 2 September 2022

★★★★★ 1/5

Trustpilot

I would not even give one star

I would not even give one star. The customer service is terrible. The property manager don't support and make wrongful claims against tenant and adjust deposit and rent unilaterally. The customer care don't pay heed to this wrong unjustified claims and just loot tenants. For repairs, they don't take place for long long time. At move in, the fridge was not working and they took 3 months to fix it!

Vicky · 3 March 2023

★★★★★ 1/5

Trustpilot

All the talk, beware, misled and disappointed

Romans FLEET: All the talk, felt they were genuine, said all the right things, all the staff were friendly and seemed efficient ,then actions spoke louder than words, also read the small print and do your own research , choose your own legal team etc from my experience do not take their recommendations (small print again) clearly I was too trusting and naive and it cost us £270 plus £75 to a solicitor from using their recommendation. Had 4 viewings in 10 weeks,( again small print as we thought no sale we would be refunded!apparently not.. ) also we realised after a week they had over valued it by £15,000, even though we did say for them to be honest with the price that they thought realistically could be achieved ,we therefore lowered it twice, just keep your eyes open . Again only my experience .professional and friendly … but… I will never use romans again, feel misled and disappointed

Emma · 30 December 2021

★★★★★ 5/5

Trustpilot

Donna is very quick to pass on any…

Donna is very quick to pass on any issues our tenants have, then in turn arrange the various contractors to get a quote for the work necessary. I find Donna very professional, polite, patient and understanding a credit to Romans.

Geoffrey · 26 February 2024

★★★★★ 1/5

Google

AVOID!!! Awful experience, at vantage house in hook. Romans promised us many things before we went there as the place is falling appart we asked for the windows mould to be sorted along with the walls. My partner had a huge allergic …

Kelly · 15 October 2024