Trusted Agent profile · Fleet · Hampshire
Verified
★★★★★
1,792 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
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Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,792 reviews on two platforms, including 263 Google reviews rated 4.6.
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Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Kerry and the Lettings team…
Thank you Kerry and the Lettings team for all your help! Finding our new home had never been soo easy. Highly recommended.
Dear Customer 17Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jade a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotNo Deposit Option..???
It seems unless you take the NDO you're unlikely to get a successful application. Can someone explain why a timely application after speaking to an agent, a extremely good credit history, full-time employment and a very good salary was not suitable to rent the property?After over a week of waiting and no communication, the application was rejected and the property remained available/advertised. As there is still no explanation for this, one can only presume that this is because if you don't take up the expensive NDO option and want to pay the deposit in full.....you're application will be rejected.
Dear Lorraine Latham,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent service
Having rented my apartment through Romans for several years, I have been very happy with their professional service and wrote a review which reflects that. Since then, I put the apartment on the market and am just about to complete on the sale. I recently realised that I had not downloaded my Statement Summary for the previous 2 tax years and so I requested copies from Donna-Marie Brant, my former rental agent. She replied immediately and not only sent me the information I required, but added in details for the current year. Excellent service as I have come to expect from Romans.
Dear Neil,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotTeamwork
During the course of a quite involved sale, the team at Romans - Fleet managed to steer us safely through a series of complications and setbacks, resulting in the desired happy ending. In what would otherwise have been a stressful process, Eleanor (with her kind encouragement and sympathetic attention) Dan and Joe - along with Natalie, in sales progression - kept us in the loop at all times, working hard to negotiate with all parties in order to resolve all obstacles as they arose.E for effort and A-plus grades..
Dear Nigel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotAgency that really looks after you, landlord or tenant
Would like to write a bit about Romans in Swindon (former Dewhurst). It is the 2nd time I'm renting with them, and both times the experience was second to none. Their processes are very well established, their staff are very knowledgeable and experienced, they respond immediately in case there's a problem and overall act very friendly towards you. Romans in Swindon seem to take care of our needs very efficiently and are the best real estate agency we have had experience with.
Dear Vadym,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
Trustpilot5 Star Service
Barnaby Coles our sales agent has been fantastic throughout, a great support and an excellent communicator. Whilst being super accommodating and helpful, he has been a delight to have as a sales agent.Alison Savva, has been our shining light on the dark frustrating days with our solicitor. She has taken so much time out of her already busy schedule to help us push the exchange and completion through, provide advice on how to deal with the process as first time buyers. She has constantly gone above and beyond and believe we would not be in this position now if she had not been our move manager. Absolutely exemplary service that I cannot fault.
Dear Emily,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCeri - property manager
Until now, our experience with Romans has been fairly poor. But Ceri is a shining light in this organisation. Her communication (an essential quality) is excellent. She always keeps me informed, and makes sure the job is done. I have mentioned one date below, as requested, but Ceri's high standards are ongoing.
5/5
TrustpilotLisa Fazal...the shining star of Romans!
My 5 star rating goes purely to Lisa Fazal whom i have had the pleasure of working with for the last 13 years! She has been such a great support with a really tough situation and has even been a kind ear to listen when all i wanted to do was find someone who would listen to the problems! Nothing is too much trouble for Lisa and she truly goes above and beyond. For me, she is the gem of Romans. I cannot recommend her highly enough!
Dear Jade,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKimberley Gracia-Jones - thank you!
Kimberley Gracia-Jones have gone above and beyond with the support on my property. Always understands the issues and gives sound advice. Thank Kimberley.
Dear Jay Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Denise Hurn
Thank you Denise Hurn for prompt and efficient service during our recent check out procedures. Denise finalised our check out, with no additional costs to pay, in a day.
Dear Craig,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotLong term lease? What long term lease?
We rented a property through Romans, on a supposed "long term" lease. Having bought all new furniture, to fit the property, imagine our surprise when we received a "notice to leave" after only 10 months. STalking to neighbours later, we found out that none of the previous tenants had been there for more than 12 months.I reckon they just advertised it as a long term lease just to get someone in. Shabby treatment plus all the expense of having to move again!!
Dear David,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
4/5
TrustpilotThank you
Thank you Ayse Yerlikaya. She is very helpful and always response quickly. This is our first time to rent in UK and the way she communicates with us helps a lot!
Good afternoon,We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleHaving worked with Andy and his team it’s clear to me now how much value a hight st estate agents like Romans brings, I do most things online as it’s easy - Romans made the selling and buying process easy and gave is that piece of mind for me and my family, the whole team went the extra mile, I would highly recommend them and really appreciate there hard work and efforts. Thank you Andy and team!!
2/5
TrustpilotThe process was not good
The process was not good. I have been a Romans client for over 7 years, with my property let through them, but selling was poor. The property was late going to market due to delays in getting pictures taken etc. The property was listed too high, (despite reservations from myself, and multiple times of asking if the price was realistic.). We had to drop the price twice, (both times at my request due to lack of viewings/offers). Romans staff changed mid-process with no explanation, I had to continually chase for clarity and next steps. Lifetime Legal had very poor communication, especially early on, with me having to call and email to chase and find what’s happening. Romans selling didn’t seem to communicate with lettings, and I had to inform my letting agent that the property was being sold, and ask to give notice to the tenants. A completion date of April 8th was requested and agreed to by me, and then missed, with no explanation and no one even responding to my emails on the day! A new completion date of April 19th was suggested, but with me at the end of my tether, and seriously suggesting that I would just pull out of the sale and go with a different agents/solicitors, we finally competed on April 14th. It’s a shame after having used Romans as my letting agents for so long, but I wouldn’t use Romans (or Lifetime Legal) again.Update: it gets worse! Almost a week after completing, I have Prosperity Law (who were assigned via Lifetime Legal), asking me to pay them back £400+ for a bill which is from the buyer’s solicitors, and the we already discussed was for information only and not part of my statement of account. These people don’t know what they’re doing!
Dear PeteWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFlood in my property in Swindon…
I have just had a flood in one of my properties in Swindon and must compliment Tom Bath on how efficiently he has dealt with this issue especially as he is not my usual point of contact but he is covering for my Property Manager Christine Lancaster who was on leave she is also an excellent representative of the Company, I must say that my experience has always been positive and helpful with all members of the staff in lettings.Thank you
Dear Miss Sawyer,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
Excellent service. Special thanks to Saffron and the Bath team for quick responses and helping me with my new house move. Highly recommend.
Thank you so much for leaving me a review! Saffron
5/5
GoogleNick Smith at Romans has been nothing short of fantastic with his customer service. He has put up with my daft questions with patience and done as much as he can to accommodate my family's needs within our budget. He is flexible in his …
Dear Janine Hayter Customer care is important to us so we really appreciate you taking the time to … More
5/5
TrustpilotThank you Donna
Thank you to our Property Manager Donna for all of her help recently with some plumbing issues. Donna is always efficient and polite and takes the stress out of all situations.
Dear Patricia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHaving worked with Andy and his team it’s clear to me now how much value a hight st estate agents like Romans brings, I do most things online as it’s easy - Romans made the selling and buying process easy and gave is that piece of mind for me and my family, the whole team went the extra mile, I would highly recommend them and really appreciate there hard work and efforts. Thank you Andy and team!!
5/5
TrustpilotI would like to thank the entire Romans…
I would like to thank the entire Romans team for all the help. Ms. Isabella York has been so helpful, responsive, polite and gets the work done on time.
Dear Mrs Sairam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbove and beyond.
I am extremely satisfied with Romans in Winchester with regards to all there staff and especially with Mr Liam Wray who executed securing my new tenancy with absolute professionalism throught the whole process. Thanks to Romans Winchester all there staff and Mr Liam Wray I now have a lovley new home secured for me for when I come back to the UK all the way from Iraq. Romans is an absolute definite recomend for anyone looking to buy or rent a property, especially if your doing it from long distance and all by email.Thanks Romans Winchester.Regards Thomas A Laurie.
Dear Thomas,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotRomans: Disasteriously poor maintenance
Romans have a very simple policy - unless the customer kicks off they won't resolve your maintenance issueI welcome you to test this. Raise a maintenance complaint and make sure it's logged, then leave it. Wait until how long Romans contacts you to proactively resolve the issue. They don't. They wait until you kick off or chase them repeatedly until they resolve anythingI welcome you to test this out with them
Dear Mark,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotDon’t recommend anyone find romans reading agents
I’m so angry and so disappointed as well.I don’t recommend anyone use the romans reading agents, everyone is soooo slow.My shower boiler was broken, no one fix it more than 3 weeks until now, no one try to contact me , always said need to contact the landlord for everything when I have a problems , but the landlord always busy, I rent for 2 bathrooms, is suppose have 2 to use, but for a month , I just have one.They are quick when they try to sales the house.
3/5
TrustpilotUse your own local solicitor
We were renting with Romans, so we sold through Romans, and we even purchased through Romans. When Romans suggested we used Lifetime legal, we thought it would make more sense than our previous solicitor, more straight forward perhaps? Unfortunately not, Lifetime legal assigned us Ackroyed legal, they were useless. Having spoken to Lifetime legal, I thought everything was at hand, but turns out 2 months elapsed and they hadn't even started the process of selling our flat. The whole process was extremely stressful, fortunately, a trainee at Acroyed legal had to take over our file, ironically she was much better than the solicitor we were originally dealing with.Fortunately for us and Romans, the moving manager was faultless and helped us through the stressful experience.
Dear JackThank you for taking the time to let us know about your recent experience. Kind regardsCustomer Care Team
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