Romans Fleet reviews

★★★★★ 5/5

Google

Thank you very much to Andy and his team for all their efforts in ensuring that we were able to complete our house sale during these challenging times. Selling a house in times like this can be stressful and frustrating but during the whole …

Daniela · 4 October 2020

★★★★★ 5/5

Trustpilot

Letting with Romans Estate

Letting with Romans Estate and Lettings Agency was seamless process. Anais was very polite, obliging and quick to answer any questions we had. She was particularly helpful at mediating between the landlord and us.

Klaudique · 24 August 2022

★★★★★ 1/5

Trustpilot

Worse letting dept I have ever come…

Worse letting dept I have ever come across. Had nothing but problems with the landlord and the staff were then helpful but most of the time they didn’t return calls etc. The inventory at check in clearly stated there were weeds in the garden, yet they have deducted money from our deposit for a few weeds. Garden was given back in a better state then we got it- surprise that now despite an email and phone call not heard from them. Do not rent from Romans-terrible service

Anonymous · 12 September 2019

★★★★★ 5/5

Trustpilot

The perfect experience

The perfect experience. Quick appointment to value the house. Got a valuation 10’s of £1000’s higher than anyone else. Made the sale within 3 days of going on the market therefore Romans making us money. Communication was excellent. Any unanswered call was returned within an hour. Emails always answered but most of all, honesty. They were honest about everything. Whatever they said they would do they did and we really felt they fought our corner and represented us. We were their priority. Would definitely use again. The people we felt with were Stephanie, Sapphire and James. Great team!

Customer · 4 November 2022

★★★★★ 1/5

Trustpilot

Romans estate agents are incompetent…

Romans estate agents are incompetent and do not act professionally or with consideration for either the tenant of the landlord. Would never use them again

Kylie · 26 August 2025

★★★★★ 1/5

Trustpilot

If I could put zero stars I would

If I could put zero stars I would. My renting experience with Romans has been by far the worst of my life (including university rentals).When we first moved in we had no heating or hot water and no use of the oven. It took them three weeks to resolve these issues. Then just a few weeks later the boiler broke again, the contractors recommended replacing it, but instead they fixed it (which is fine), but this took another three weeks.Then there is the state of the feature wall in the living room, with wallpaper hanging off, damaged walls and stained carpets throughout. None of which have been repaired even three and a half months into our tenancy.I couldn’t recommend any aspect of Romans to anyone.

Marcus · 31 October 2022

★★★★★ 5/5

Trustpilot

Nathan Poulter

Nathan Poulter was fantastic and helped us entirely throughout the whole move. He made us feel welcome and that he and the team were doing all they could at every stage. Thank you

Cerys · 16 September 2022

★★★★★ 5/5

Trustpilot

Jessica Phillips - Property Management Excellence

Jessica Phillips is a brilliant property manager, she has been managing my property for quite a while now and always shows a high degree of competence, courtesy and efficiency. I highly recommend her, Romans have done themselves a lot of good having her as part of their staff.

Sandy · 24 January 2024

★★★★★ 5/5

Trustpilot

Nathan at Romas was a massive help for…

Nathan at Romas was a massive help for us in moving. He kept us updated on everything and was very clear thank you Nathan and thank you Romas

Josh · 13 March 2023

★★★★★ 1/5

Trustpilot

disappointed experience with Romans

I am really disappointed from the service provided , I have rented house through a Roman’s , When the house handed over to me, I found the house dirty & stains, broken Hop, a lot of bulbs not working , dish washer not working , toilet cover broken , bathtub not properly draining.All this and more on the report & no action at all from Romans , the response I received I will check with Landlord, dispute the fact Roman’s are the property management!!!

Mohamed · 22 October 2022

★★★★★ 5/5

Google

Thank you Nick and Rebecca for helping us find a property to rent. You helped us so much.

Saisuja · 9 December 2023

★★★★★ 5/5

Trustpilot

Great service

We bought our first house through Romans 2 years ago and have now sold through them always had a brilliant service. Stephanie and her team have been very helpful and reliable through the process

Chloe · 28 July 2022

★★★★★ 1/5

Trustpilot

We rented a property through Romans…

We rented a property through Romans last year, and in the first week of moving in, we noticed silver fish in the living area, kitchen, bathrooms, almost everywhere. Sometimes they would disappear, but would suddenly appear from nowhere. We also noticed that few lights were not working, which should have been replaced before we moved in. There were some cupboards in the kitchen whose doors were not properly hinged and for some of them, the doors won't stay when we opened them. We informed about all these findings to them in the first week itself but no proper action was taken, and they were taking very long to reply, plus the contact person for us used to change every few weeks/ months. In fact, they finally sent someone to fix the cupboards, but it was not done completely and nicely, so they are back to where they were initially.We were not informed about how to read the in-home meter display (which is a smart meter apparently) and were just told that they will be submitting the first reading themselves, nor were we informed of the whereabouts of our property meter (we got to know recently that it was just outside our flat). We were in touch with Spark Energy, which was the service provider in the beginning and was recommended by Romans, however the team of Spark Energy (online chat as well as on phone) was not really good at answering our queries regarding in-home meter display, property meter etc. We got a heavy bill in the month of March, although it was hard to believe that we would have used that much power in March, and we never got to know about it, even when we logged onto our online account, until we switched over to Scottish Power, and a final bill was generated for us. All this wouldn't have happened if they had informed us how and where to read the meter, so we could have done it every month.So, to conclude, their customer management is weak, and the company just cares about making money, and not about satisfaction of their client. So if you have time, then search for properties through agents/ landlords, other than the ones through Romans, before finalizing one of theirs. We didn't have much time to do a proper survey of other flats/ houses and had to go with the one we are currently living in.

Disha · 15 May 2019

★★★★★ 5/5

Trustpilot

Amanda have been very professional and…

Amanda have been very professional and helpful in her approach and services! That's the driving force for me, then the property viewing was timely, thorough with lots of options and details discussed with Mark. I loved the professionalism from these two, Romans must be proud to have them.

Kenneth · 4 November 2024

★★★★★ 1/5

Trustpilot

Rented a new home

Rented a new home, although ready to move into, there were no services available, broadband, bin collection etc. Appreciate it is a new build but given the fact I was pushed into completing as the Landlord would not wait, I feel absolutely disgusted with Romans behaviour, hopefully will never use them again. People who rent from them BE CAREFUL!

Cooper · 29 April 2024

★★★★★ 5/5

Trustpilot

Wonderful and professional service

Wonderful, friendly and professional staff. Mark and Nathan were superb and a pleasure to deal with. They kept me informed of developments throughout the whole 'tenant find' process. I have not had previous dealing with Romans, however, this won't by any means be my last !

June · 29 February 2024

★★★★★ 5/5

Trustpilot

Professional and responsive

Professional, diligent, and a pleasure to deal with; I cannot recommend Nicole at Roman's Bristol office highly enough! When my apartment was recently damaged by storms, she went out of her way to help both myself and my tenant.

Monika · 2 November 2021

★★★★★ 5/5

Trustpilot

Property valuation with Carl

We recently had a valuation with Carl from Romans and he was absolutely brilliant. He was knowledgeable regarding the area and came prepared with information specific to our property. He was able to provide lots of advice. Highly recommend and wouldn’t hesitate to go on the market with him in the future.

Annabelle · 30 August 2024

★★★★★ 1/5

Trustpilot

Abysmal website as unable to contact any branch

I am trying to speak to an agent in my local branch and I cannot speak to them, the page is greyed out. The only think I can do is click on their automated box in the corner. I was planning to ask someone to come and value my property as hubby & I are thinking of downsizing but how can I if I can't get through. It would also mean that any prospective purchaser would be put off too.

Gillian · 6 October 2022

★★★★★ 4/5

Google

Having moved into a brand new flat just before Christmas I was bound to encounter some teething problems. All of them have now been resolved and this is mainly thanks to Jodie Lees. She regularly went above and beyond to help not just …

David · 4 October 2020

★★★★★ 1/5

Trustpilot

Warning to sellers; be aware what Romans is doing

As a seller you may not be aware of some of the practices that Romans are currently employing. I recently make a cash offer on a property; seller accepted. I was then informed by Romans that they wanted me (the buyer) to pay Romans' solicitors a £60 fee on order to check my ID....I refused and said I was not going to start paying the sellers real estate agency fees.They "went back to the seller" and said they had decided to go with a different offer...I strongly suspect that they did not contact the seller and tell them "the buyer doesn't want to pay our £60 fee"....whether they contacted the seller or what they said who knows....but no seller in their right mind is going to change offers because the buyer doesn't want to pay the sellers' own agent some new £60 fee.I don't know what the offer they changed to was, but I'm assuming it was worse or they would have accepted that one in the first place. So Romans have effectively cost the sellers. Clearly they do not have their clients interests at heart.As a buyer be aware that Romans listed properties are going to try to charge you fees for their properties.

David · 30 September 2022

★★★★★ 5/5

Trustpilot

Thank you Stephanie & Catherine!

Stephanie & Catherine were efficient, professional and super friendly. Helped us to complete as soon as possible as well as ensuring our other parties were on track. Would recommend their service to friends and family.

Jamie · 16 May 2022

★★★★★ 5/5

Trustpilot

Romans in Southampton - full marks.

I have just used Romans in Southampton for a Home Buyer’s Survey. I found their website easy to use to get an intitial quote, which was very reasonable, and followed it up. The staff with whom I dealt were pleasant, efficient and helpful, and a survey was arranged very quickly. I was then phoned by the surveyor very shortly after he finished the survey to give me an outline of what he’d found, and this was followed within 48 hours of a full report. The report was very detailed - far more so than I expected, and I felt confident of going ahead with my purchase. Everything is done on-line or by phone, and it’s very efficient. I would definitely recommend Romans Southampton to anyone needing a good surveyor. Full marks.

Amanda · 21 January 2019

★★★★★ 5/5

Trustpilot

Very impressed

I viewed a property yesterday. Although the property didn't meet my needs I was very impressed by the young lady Saffron who showed us around. She was honest about renting even as a person on universal credit. I have not found some other letting agents to be truthful about this. Infact I've been told several times that I cannot rent properties on universal credit, this is actually illegal. Saffron allowed us to have a really good look around without rushing us and answered all our questions. I would be happy to rent with Romans as they seem to know what they are doing.

Sarah · 8 September 2022