Romans Fleet reviews

★★★★★ 1/5

Trustpilot

After 3 months with this agent

After 3 months with this agent , I would not recommend, there are better agents out there.

Mr · 20 December 2025

★★★★★ 5/5

Trustpilot

Workingham angent Sam Thank you so much

Workingham angent Sam He is patient and can help customers solve problems every time!Efficiency is perfectWe were so grateful to meet him and the Romans on our first UK rentalI will definitely recommend to my friendsthank you Sam

Ki · 6 August 2022

★★★★★ 5/5

Trustpilot

Friendly and prompt customer service

Having recently moved into a Romans rental property, the property manager Kimberley Garcia-Jones has been a pleasure to deal with and happy to help with any issues, including swiftly arranging maintenance repairs and keeping me fully informed of updates while doing so.

Alex · 24 January 2022

★★★★★ 5/5

Trustpilot

Denise Hurn

Would like to mention Denise Hurn a very professional kind hearted lady that is always available to help in any situation. Thank you Denise for all your support and hard work 🙂

Marina · 15 March 2023

★★★★★ 5/5

Trustpilot

A job well done

Romans have been managing a pair of buy-to-lets for us for about eight years, and have done it very well. My particular thanks go to our primary contact, Stacey Cowap, who keeps us well informed about events without becoming intrusive, acts as conduit to specialised departments when required, and remains in (apparent) patient good humour when I bang on about stuff I often don’t completely understand. I’d also like to mention Lewis Bebb who navigates us gracefully through any issues surrounding changes in tenants. It’s people like these that make it worthwhile to be a client of Romans.

Mr · 14 March 2023

★★★★★ 5/5

Trustpilot

Natasha and Katie

Straight from the off meeting Natasha she was very easy going and forthcoming, she allowed myself and my partner to view the property at our own free will and and answered all questions in full detail without hesitation.Inside the Swindon office I was in contact with Katie who waited on hand and foot and disclosed all information quickly and efficiently and was an absolute please to deal with even when I felt I was being a nuisance. Natasha and Katie constantly made sure our procedures and process was quick and efficiently and worked at an incredible fast pace to ensure myself and partner got the home we desired. I feel comfortable knowing that any issues or questions we have in future they will give us 110% assistance and our best interest at heart. An amazing experience through a nerve racking time. A massive thank you to you both.

Jordan · 14 March 2023

★★★★★ 5/5

Trustpilot

Renting made easy with Katie & Natasha.

I would like to say a massive Thank you to - Katie Page & Natasha who have helped us on every step. You have both gave us massive confidences within your self's but also with Romans. Looking for a home can be stressful but you have made it stress free and always gave us the helping hand we needed on the way.Romans have made our home looking experience full of fun and excitement.Within x 2 weeks of our viewing we have got the keys to our home :DWell done to all the team within Swindon.Thank you.

Charlotte · 14 March 2023

★★★★★ 5/5

Trustpilot

Andrei Csomortani

My daughter and I travelled down from Yorkshire as she was about to take up a new job with Berkshire NHS. We had paid a deposit to another agent, who became increasingly evasive, then stopped taking calls.Two days before she was due to move in we abandoned all hope, cancelled the removal van and booked a further week of hotel. I walked past Romans that afternoon and saw a possible rental. Andrei took us there late that afternoon (Monday), we agreed an offer and Andrei said it might be possible to move by the following Wednesday.In fact he did it by the following Monday lunchtime!!!!Exceptional serviceThank you Andrei and RomansTerry Harris

MR · 13 March 2023

★★★★★ 1/5

Trustpilot

Awful people.

Awful people. The contract is signing your property to them. Lazy, no communication, In house surveyors. You may pay the fee, but they work for the purchaser.

Michael · 12 September 2025

★★★★★ 5/5

Trustpilot

I had a great experience with Romans…

I had a great experience with Romans during my letting period with them, they were extremely helpful and supportive. Our property manager Christine Lancaster has been actively resolving issues during our stay at rented property.Thanks

Dhruv · 24 November 2022

★★★★★ 5/5

Trustpilot

Fantastic service

We were quickly able to get in touch with Romans after falling in love with a property they advertised on Rightmove, and arranged a next day viewing without any troubles. After the wonderful customer care provided by Amy, Saffron and the rest of the team in the Bath office, we happily signed the tenancy agreement and moved into our new home promptly. We were welcomed with warm regards, professionalism and outstanding communication. Thank you for everything you have done for us!

Vicky · 25 February 2023

★★★★★ 5/5

Trustpilot

A good Move Manager made the exchange…

A good Move Manager made the exchange take place. Essential and without it would be almost impossible especially when dealing with certain particular solicitor firms who quite simply are an absolute joke

Mark_Redding · 21 February 2023

★★★★★ 5/5

Trustpilot

I was recommended to speak to Romans…

I was recommended to speak to Romans after a friend had a really positive experience with them. So with this in mind, I popped in without an appointment late on a Friday as I happened to be passing and was greeted by the lovely Brittany. She was friendly, knowledgeable about the area and gave me all the time I needed to pick her brains on rentals in and around Bath. In addition to this, she followed up and emailed me everything that she said she would and was punctual in her response when emails were exchanged which went a long way for me! Great customer service, professional and a letting agency I look forward to working with in the near future!

Ian · 20 February 2023

★★★★★ 5/5

Google

Five star service from Joe, Eleanor and the team at Romans - keep up the hard work. Sold a three bedroom house for us locally and got us a good price.

Sam · 24 March 2023

★★★★★ 5/5

Google

I moved in a couple of months ago and Romans have been great. Particular shout out to Debbie Grierson and Aston Busby who can’t do enough to help. Excellent customer service.

Tracy · 24 March 2023

★★★★★ 5/5

Trustpilot

Best agents of Romans

I have had a great experience in finding a perfect property to rent. Our agent was Steve who guided us throughout the whole process to get the property sorted for us to have a smooth move in. I would like to thank the whole Romans team for making it happen for me to get a house to stay in.

Rhea · 4 July 2024

★★★★★ 5/5

Google

I'm currently in the middle of a sale, and Alfie Cauldwell has been amazing. From his initial visit for the valuation, he has been professional, courteous and responsive. My initial buyer pulled out of the sale, and within two days I had …

Nick · 4 October 2021

★★★★★ 5/5

Trustpilot

Great service at Romans

I’ve found everyone that I’ve dealt with at Romans to be , polite, professional and very capable. They invariably react swiftly to any questions or requests that I’ve had to pose. If I ask for an annual statement it’s produced and forwarded to me within the day of asking. I was with Dewhurst prior to Romans taking over and must admit to being slightly concerned that perhaps the personal service I was used would disappear with a big company. However I worried unnecessarily, the staff at Romans kept the personal touch that I was used to. In particular I wanted to mention Naomi in the Lettings Dept. She has been particularly effective. She has had to deal with a tenant who from my perspective was problematic. She has had to balance the needs of the tenant and me, as the landlord , to a very effective standard. She has always kept me informed and offered good advice when it was needed. It’s safe to say that with Naomi looking after my property, and the fact I live in Scotland, I have have not had any problems or anxiety in my time with Dewhurst and lately with Romans. I throughly recommend Romans.

Stewart · 14 February 2023

★★★★★ 5/5

Trustpilot

Massive thank you to Irene

Irene was brilliant, she went above and beyond for my sale, instead of passing me along to others she kept my case, kept me up to date the whole way chased constantly for me. I couldn’t thank Irene enough for all the help she gave me.

Mikaela · 18 February 2021

★★★★★ 5/5

Trustpilot

Support over a number of years

As a landlord I regularly deal with Kimberley in answering Tenants queries and resolving propertyissues and find her very responsive to our tenants and just as responsive, informative and cheerful in any communications between us. I can't recall any occurrence of her not responding within a couple of hours unless she has been out of the office. In those cases arrangements have been made for someone else to stand in for her, or, in the case of short absences she has responded immediately on her return.If this is the general standard of all staff at Romans then both tenants and landlords should be well looked after.

Old · 6 February 2023

★★★★★ 5/5

Trustpilot

Another year of great service from the…

Another year of great service from the Swindon branch, especially Christine Lancaster, who is always knowledgeable about the market and the needs of myself as a landlord and my tenants. The professionalism and service is always great and has been for the numerous year we have been with Christine and Romans.

Pippa · 23 January 2024

★★★★★ 5/5

Trustpilot

Friendly team, fantastic communication

I recently put my house up for sale with Romans, its my own fault that we have removed it from the market, we just cant find anything we like elsewhere. I honestly cant fault Romans, their customer service and communication has been 10/10. All of the team are so friendly and helpful. I will not hesitate to come back to them when we do decide to put our house back up for sale. Thank you so much.

Emily · 5 May 2023

★★★★★ 5/5

Trustpilot

Long term professional fully managed letting service.

We have used Romans fully managed letting service for many years and this has worked well for us, whilst overseas and also when back in UK.The property has been managed sensibly and we have benefited from continuity with a specific, named property manager (Donna-Marie Brant) who has been our point of contact over the long term. This provides us with confidence that queries from both the tenants and ourselves are addressed professionally, politely, consistently and promptly, together with ongoing personal knowledge of the letting history.

P · 24 January 2023

★★★★★ 5/5

Trustpilot

Good customer experience

The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time and prepared for the meeting/view.Another colleague called me in approx. two hours after receiving my question about a property accepting dogs. It is the first time I have interacted with the Agency, and I am impressed.

D · 24 April 2024