Trusted Agent profile · Fleet · Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
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Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
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Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
GoogleI have rented a flat through Romans for over two years and have always found them to be very helpful and efficient. This was recently exemplified by Aston, from the Fleet branch who was very helpful in sorting out a problem for me. Thank you Aston!
Dear Joe Customer care is important to us so we really appreciate you taking the time to … More
1/5
TrustpilotDon’t use
Don’t use. Fees are high, no proper checkout, no checkups and they’ll happily lose your keys to the property and not help to resolve any issues.
Dear Shainaz Cowie, We really value feedback and thank you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotGreat since Benjamin Nujeerallee took over…
Since Benjamin Nujeerallee took over as my property manager, things have massively improved over the shocking service previously received. Ben is quick to respond to issues and requests and progresses things well. Such a change. Thanks Ben.
Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotReally disappointed in the Swindon (Taw…
Really disappointed in the Swindon (Taw Hill) branch. Not only did I feel as though they didn’t really care about anything (since they took over from Dewhurst). I’ve just had to deal with an issue that nearly caused a problem with my credit file. They notified Thames Water that we had moved in to the property we just moved out from! And I started to receive outstanding bills from Thames Water!! Luckily I know someone who helped me sort it.
Dear Joe Botwright,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotKimberley Garcia Jones
Service was speedy and great! Special thanks to Kimberley Garcia Jones for helping me with my flat maintenace issue and even going the extra mile to assist me even outside work hours! She was very kind and quick with her responses. Many thanks again
Dear Rach,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotI was really impressed with Romans
I was really impressed with Romans, Lorraine Eivers did an amazing job of updating us ever week and keeping on top of both us and the sellers to make sure the process was as quick and easy as possible, she was fantastic. The rest of the team were also excellent, when ever we spoke to them they were able to give us quick, accurate and up-to-date information on what was happening, they all seemed to work and communicate very well together.
Dear ToriCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks to Roman Agent and her Move…
Thanks to Roman Agent and her Move Manager in my purchase. Move manager have had done a great job to help and liaise with my solicitor to shorten the consuming time and disputes. Hope Roman success in the future and keep it up.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had a very good experience with the…Romans and Amy
I had a very good experience with the Romans . Amy was a very lovely person who always made sure all my concerns are been replied and attended all my calls . I would recommend Romans for housing and renting purpose.
Dear Shrba WilsonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAshton’s provided an amazing service in connection with the purchase of our house. Brad worked very hard to get things through and went above and beyond to keep things moving and to push to completion. I can’t recommend Ashton’s (Brad in particular) enough. Great team. Great service.
5/5
TrustpilotProfessional and helpful team
Dear Wasim We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
TrustpilotLaura Stubbins is easy to work with
Laura Stubbins is easy to work with, communicative and responsive. She has gone above and beyond. A safe pair of hands. Sometimes there can be a bit of a gap in communication between the various departments of the business but overall positive.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotVery helpful and supportive
Amy was very understanding and helpful. She replied very quickly and thoroughly to all my queries. I especially appreciated her help in clarifying practices in renting in England and little tips on how to approach looking for properties without getting overwhelmed.
Marina, Thank you very much for your kind review. Thanks, Amy
5/5
GoogleGrace, who’s been our estate agent, is easily contactable, efficient and kind. It means a lot to have someone who is there to answer any questions and understand your position. I’ve told many people how impressed I’ve been with Romans and that’s all because of Grace.
Thank you for your kind words! It's always lovely to hear feedback and Grace's enthusiasm always shows through.
5/5
TrustpilotKatie's assistance left a deep impression on me
I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.
Dear William ChauCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery smooth process to secure flat for Uni
Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!
Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy
5/5
TrustpilotAmy Southby-Forward has been…
Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service! Great estate agents. Mark from the lettings side was excellent and made the move as easy as possible. Brilliant company!
Dear Sarah Le Fevre We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Trustpilot5 starts for Stephanie and James
Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.
5/5
Trustpilot“Holly provided excellent service…
“Holly provided excellent service throughout. She was professional, responsive, and made the entire letting experience straightforward and stress-free. Really appreciate her support!”
Dear Levorn Cato We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotThe Professionals!
I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.
Dear JacmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTook a month to fix our shower
Took a month to fix our shower, then refused to escalate and straight up ignored us afterward despite multiple attempts to chase.
Dear Gus We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks Customer Care Team
5/5
TrustpilotMandy Tann is an excellent and a very professional Manager l.
Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.
Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Kerry!
After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAston is such lovely person
Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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