Every review we hold for the Fleet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe team is amazing!
The team is amazing!! Amanda’s communication is a credit to the team! They are incredibly professional at all times!! Great agency to be engaged with!!
Andy · 17 December 2025
Agent replied · 24 October 2023
Dear Andy We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service from start to finish. Our move manager Catherine always kept us updated and made sure everything run smoothly throughout the process. Couldn’t thank Catherine enough for all her hard work. Thank you :) . Sam kent & josh kent
Mrs · 11 January 2023
Agent replied · 24 October 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAlexander Smith
I've dealt with Alexander for a few weeks. Very efficient and professional. Great service and always ready to act upon things. A great asset to the company and I would have no hesitation in recommending him to my friends and family.
Nick · 6 February 2023
Agent replied · 24 October 2023
Dear NickCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleNick and Iain did an amazing job in helping sort out my rental situation. They worked tirelessly and I would recommend them to anyone.
Glen · 24 December 2025
Agent replied · 24 March 2026
Thanks for your review Glen - happy to be of service! Have a very Happy Christmas!
★★★★★ 5/5
TrustpilotDenise Hurn
Can I just say how helpful and proficient Denise Hurn is. She’s always very friendly and nothing is too much trouble for her. We’ve known her for a few years now and her professionalism shines through, she’s a real credit to your company.
MRDLYON · 24 November 2022
Agent replied · 24 October 2023
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWorked with Saffron Willmot Marla
Worked with Saffron Willmott Marla. Polite, punctual and easy to talk to.Agency picks up calls immediately. Offer many options, for described preferences.Would recommend
Leonid · 25 April 2024
Agent replied · 24 August 2024
Dear Leonid ZhCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have felt compelled to write this review as I am really impressed at how this estate agents, and especially Andy McElliott the manager, has handled the sale of my family home. We shopped around and had three agents round but he has …
Paula · 4 October 2022
Agent replied · 24 June 2023
Dear Paula
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
TrustpilotGreat estate agent 👌
Saad from Romans Uxbridge helped us with our property search and I’m extremely impressed with his efforts and management of the whole process, Saad and his team kept us informed from start to finish and answered any questions we had. If you are looking for a property i would highly recommend Romans Uxbridge 👍
Moii · 29 March 2021
Agent replied · 24 October 2023
Hi Moii,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
★★★★★ 4/5
TrustpilotChris Wilkins was very helpful
Chris Wilkins was very helpful, friendly and diligent through the whole process. Thanks for your help Chris!
FRANCO · 8 August 2024
Agent replied · 24 August 2024
Dear FrancoWe are very happy Chris Wilkins provided you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotShout out to Mark Davison
This is my first time renting a place in the UK so naturally there were a lot of confusions and questions from my side. The entire team at Romans has been very helpful throughout the process. A special shout out to Mark Davison for always being available to answer my queries and for his assistance throughout the referencing process.
Rizvi · 31 January 2024
★★★★★ 5/5
TrustpilotWerelet two of our properties…Luke...
We recently relet two of our properties in the local area where Luke, together with Kerry and Alistair were involved. There were a couple queries regarding important maintenance issues. Luke dealt with all these the problems and resolved the issues to the satisfation of both Landlord and tenants. Luke is admirably suited for his job and really is a credit to Romans.
Bert · 20 November 2023
★★★★★ 5/5
TrustpilotDonna the amazing property manager
Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly. And because of her, I'd really highly recommend Romans. Thank you so much Donna.
YanyaniS · 13 March 2023
Agent replied · 24 October 2023
Dear Yanyanis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery happy with Romans
Very happy with our experience dealing with Romans. The agent who met with us, Saffron Willmott, was really useful and professional about giving us all the information we required in order to make the right decision.
RICARDO · 19 August 2025
Agent replied · 5 October 2026
Dear Ricardo We greatly appreciate your 5-star review and the time you took to share your experience with Saffron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGood experience Response times to calls was good
Response times to calls was good. Even if Ian was not around there was always someone available to assist. I was kept in the loop. Also, being very local meant I could easily pop in for information/updates where necessary. Fee policy was clear
Wendy · 14 October 2022
Agent replied · 24 October 2023
Dear WendyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleJasmin Britton on the rental team is a true star and goes beyond and above on the customer service . making life a lot less stressful.
Ian · 24 November 2025
Agent replied · 24 March 2026
Hi Ian - thank you so much for taking the time to leave this lovely review. Less stressful is what we strive for!
★★★★★ 5/5
TrustpilotOutstanding service
I can't express how grateful I am to Nathan, Steve, and Mark for their exceptional help in finding me the perfect rented home. I was in a really difficult situation, and while most estate agents wouldn't assist, the team at Romans went above and beyond to support me, taking a genuine interest in understanding my circumstances. Thank you so much for your outstanding service!
Olivia · 12 August 2024
Agent replied · 24 August 2024
Dear OliviaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Tilehurst team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotWorst agency we have worked with among…
Worst agency we have worked with among several up and down the UK.There is little interest shown by anyone from Manager or reps and no continuity with anybody.No use of mobile phones so only messages can be left and return calls are few and far between.Success rate has been nil so moving to another agency.
Richard · 5 April 2024
★★★★★ 5/5
GoogleMy experience with Romans has been very professional, with frequent and friendly communication making the whole process easy. Jodie was my main contact, she acted as an advising partner and not just a request taker which gave me an even better result than planned. Nothing was too much trouble for her, would recommend to all. Thanks!
Ann · 23 June 2020
Agent replied
Ann Branscome, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Romans Estate Agents Fleet.
★★★★★ 5/5
TrustpilotLisa Fazal
Lisa FazalLisa have been our property manager for a few years now shes absolutely amazing ,she response very quickly and does her best to resolve any issues straight away. 10 out of 10!!Thank you Lisa for your amazing work.
Monica · 17 February 2023
Agent replied · 24 October 2023
Dear MonicaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe've been renting with Romans for more than 5 years and Fleet branch has always been responsive and easy to communicate to. Any issues with the property were quickly dealt with. Our property manager - Debra Barman has been great, very supportive and always eager to help.
YORDAN · 24 March 2022
Agent replied
Dear Yordan,
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleI have just moved into my Flat and the team was very helpful and responsive to my emails. Laura who help at the first stage was professional and good with communication and Molly from the head office was good with the onboarding process. Highly recommend Romans Fleet.
Tyler · 24 March 2022
Agent replied
Dear Tyler ,
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
TrustpilotDonna, Marie is most helpful and efficient
Donna, Marie has been most professional and effective when dealing with the case of my washing machine which broke down. At every stage she communicated what was happening and made it easy for me to get in touch with her. I am so grateful for her help
Kathleen · 10 May 2022
Agent replied · 24 October 2023
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotI can’t believe how quickly Steve and…
I can’t believe how quickly Steve and his team got my property let.They are professional and honest people with a brilliant understanding of the market.I would not hesitate to recommend them to friends and family.Thanks again Steve and his team.
Lee · 16 December 2022
Agent replied · 24 October 2023
Dear LeeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSupport through arbitration
Issy York has been extremely helpful with regards a tricky tenancy. This has had to go to arbitration through the NDO scheme and she supported me collating all the paperwork in terms of invoices and work completed. Any questions she replied very promptly.
Kate · 18 August 2022
Agent replied · 24 October 2023
Dear Kate,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
