Trusted Agent profile · Fleet · Hampshire

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Romans Fleet reviews

4.1

★★★★★ Great

1,793 reviews across 2 platforms

257 Fleet Road, Hampshire, GU51 3QW

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Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,793 reviews on two platforms, including 263 Google reviews rated 4.6.

Google logo

4.6 / 5

263

Reviews on Google

This office

Trustpilot logo

1,530

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Fleet office, from every platform, shown as written. First names only.

1/5

Trustpilot

Took a month to fix our shower

Took a month to fix our shower, then refused to escalate and straight up ignored us afterward despite multiple attempts to chase.

Gus · 25 November 2025

Agent replied · 5 October 2026

Dear Gus We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks Customer Care Team

5/5

Trustpilot

Mandy Tann is an excellent and a very professional Manager l.

Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.

N · 24 August 2022

Agent replied · 24 October 2023

Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you Kerry!

After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!

Emily · 10 November 2022

Agent replied · 24 October 2023

Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Aston is such lovely person

Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.

Kinga · 22 August 2022

Agent replied · 24 October 2023

Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great Service

I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.

Olere · 17 May 2022

Agent replied · 24 October 2023

Dear Olere,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

5/5

Trustpilot

Move Managers make the process bearable

Romans assigns a move manager to help with the process.Our move manager, Natalie Stewart was incredibly helpful, responded quickly every time, and endeavoured to solve all of our queries or issues to the best of her ability. Top tier service.

Marvyn · 12 August 2022

Agent replied · 24 October 2023

Dear Marvyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We’ve used Romans for many years, as landlords, to manage our house in Fleet. They have always been on top of things and we’ve never had any issues that weren’t sorted out quickly and efficiently. Lorraine Phelps has been very helpful and responsive.

Nick · 24 March 2022

Agent replied

Dear Nj Busbridge, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Fleet. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I am a current tenant through Romans in Fleet and Jodie and her team have been amazing! I dealt with a few other agents in the area but Romans are by far the most professional and they really care about their tenants! From securing the …

Mark · 4 October 2021

Agent replied

Dear Mark Laing, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Fleet. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Trustpilot

Romans rental and management services

Rental property ( 6 yrs ) - rented and managed by Romans.Very professional, always available, common sense approach and listen to the customer. Would always go above and beyond what was required. I would like to thank in particular Sam Morton, a very experienced member of the rental team - and Kim Stockley on the management team.

Lesley · 14 November 2023

5/5

Google

Thank you Nick and Rebecca for going above and beyond in assisting us with finding a property to rent.

Andrew · 24 March 2024

Agent replied · 30 December 2023

Dear, Andrew I! Thanks for the great review! All the best, Customer Care Team

5/5

Trustpilot

Friendly, efficient & professional

Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.

Mrs · 3 March 2023

Agent replied · 24 October 2023

Dear Mrs MoodieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans are by far the best estate agents around!

Steph and the team at Romans worked tirelessly through a very tricky sale process, always friendly and professional and I couldn't be more grateful! I would highly recommend Romans to anyone looking for an Estate Agent in the Wycombe area, you will not be disappointed.

Dawn · 1 November 2021

Agent replied · 24 October 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Trustpilot

Professional Service

The sale of my property was not straight forward but thanks to Carl Atkinson, Esther Binnie, James Fleming and the team for keeping me calm. I am so grateful for their support and ensuring I was in the loop every step of the way. I would highly recommend Romans when selling a property.

Ms · 3 February 2024

5/5

Trustpilot

I'm personally really happy with the…

I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett

Robbie · 15 September 2023

5/5

Trustpilot

Romans Lower Early

Olly has been very helpful and informative. He's answered all my questions and gone above and beyond to ensure we are happy with everything throughout the process.

Luke · 15 September 2023

Agent replied · 23 November 2024

Dear LukeWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team

5/5

Trustpilot

Tyriq helped and sourced our new…

Tyriq helped and sourced our new tenancy in a caring and professional manner Very pleased

Leslie · 16 January 2026

Agent replied · 26 January 2026

Dear Leslie Gilbert We greatly appreciate your 5-star review and the time you took to share your experience with Tyriq. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Jarred was excellent, would highly recommend Romans

I have just sold my house with Jarred and the whole experience has been second to none. Jarred has gone above and beyond in everything, He is very supportive has offered me excellent advice and has made the whole process as smooth and straight forward as it possibly could be. I would absolutely recommend Jarred and Romans. Thankyou guys so much

Tina · 17 July 2023

1/5

Trustpilot

Dreadful managed letting service

Used Romans for a "fully managed" service on a rental flat.The tenant they sourced paid a couple of months rent and then just stopped. Over a period of 8 months, if Romans did anything more than the odd phone call to manage the situation it was not apparent to me. I felt completely abandoned by them.Our "dedicated property manager" never once responded to emails or returned my calls. Like not ever. They only got in touch when they wanted something. The only way I was able to get any attention was to turn up at my local branch and make a fuss.When the tenant eventually left in a trail of debt and damage, Romans did nothing at all to recover the debt. I was told there would be arbitration but nothing ever happened.My experience involved a lot of stress, a lot of being ignored and ending up significantly out of pocket. Literally the opposite of what a managed service should offer.

Darren · 14 April 2023

Agent replied · 24 October 2023

Dear Darren Miller,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Google

Thank you Nick and Rebecca for helping us find a property to rent. You helped us so much.

Sais · 24 March 2024

Agent replied · 24 March 2026

Dear Saisuja L Customer care is important to us so we really appreciate you taking the time to … More

5/5

Trustpilot

Difficult negotiations

Donna-Marie Brant kept us fully informed throughout recent difficult situations of our rental property , we would have found it very stressful without her expertise of many years of working in the industry.

AERV · 9 March 2023

Agent replied · 24 October 2023

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Top Review Nathan Stevens

Nathan Stevens is a fantastic Property Manager. He managed to help completely re-furbish our house at a time when it is very difficult to get contractors. He is also very good at co-ordinating between the different departments in Romans which tend to get separated in the process. He basically made a project work well that could have been very difficult. Thank you!

Polly · 6 June 2023

5/5

Trustpilot

As first time Landlords

As first time Landlords, choosing to rent out our home so that we can travel, we chose Romans on personal recommendation.They have proved to be helpful during the various stages, as we endeavoured to meet all the legal and administrative requirements to enable their tenants to live in our home.We have been pleased with the responses, help and advice we have received from Kerry Moody and Alistair Schorah, in particular. Having opted to pay for their full management package, we look forward to their continued support during our stay on the other side of the world.J&S

Jc.but · 4 April 2023

Agent replied · 24 October 2023

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

After 3 months with this agent

After 3 months with this agent , I would not recommend, there are better agents out there.

Mr · 20 December 2025

Agent replied · 5 October 2026

Dear Mr Phillip Parker We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Trustpilot

Professional Team

Mike Page has consistently given good advice and been most professional. I greatly valued his opinion, guidance and common sense. Chris was also excellent in liasing with our buyers and went the extra mile in visiting the property and also giving very sound advice. Would highly recommend both to any vendor, wanting sensible, constructive advice.

RKW · 25 November 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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