Every review we hold for the Fleet office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTook a month to fix our shower
Took a month to fix our shower, then refused to escalate and straight up ignored us afterward despite multiple attempts to chase.
Gus · 25 November 2025
Agent replied · 5 October 2026
Dear Gus
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotMandy Tann is an excellent and a very professional Manager l.
Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.
N · 24 August 2022
Agent replied · 24 October 2023
Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Kerry!
After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!
Emily · 10 November 2022
Agent replied · 24 October 2023
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAston is such lovely person
Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.
Kinga · 22 August 2022
Agent replied · 24 October 2023
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Service
I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.
Olere · 17 May 2022
Agent replied · 24 October 2023
Dear Olere,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotMove Managers make the process bearable
Romans assigns a move manager to help with the process.Our move manager, Natalie Stewart was incredibly helpful, responded quickly every time, and endeavoured to solve all of our queries or issues to the best of her ability. Top tier service.
Marvyn · 12 August 2022
Agent replied · 24 October 2023
Dear Marvyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe’ve used Romans for many years, as landlords, to manage our house in Fleet. They have always been on top of things and we’ve never had any issues that weren’t sorted out quickly and efficiently.
Lorraine Phelps has been very helpful and responsive.
Nick · 24 March 2022
Agent replied
Dear Nj Busbridge,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Fleet. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI am a current tenant through Romans in Fleet and Jodie and her team have been amazing! I dealt with a few other agents in the area but Romans are by far the most professional and they really care about their tenants! From securing the …
Mark · 4 October 2021
Agent replied
Dear Mark Laing,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Fleet. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotRomans rental and management services
Rental property ( 6 yrs ) - rented and managed by Romans.Very professional, always available, common sense approach and listen to the customer. Would always go above and beyond what was required. I would like to thank in particular Sam Morton, a very experienced member of the rental team - and Kim Stockley on the management team.
Lesley · 14 November 2023
★★★★★ 5/5
GoogleThank you Nick and Rebecca for going above and beyond in assisting us with finding a property to rent.
Andrew · 24 March 2024
Agent replied · 30 December 2023
Dear, Andrew I! Thanks for the great review! All the best, Customer Care Team
★★★★★ 5/5
TrustpilotFriendly, efficient & professional
Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.
Mrs · 3 March 2023
Agent replied · 24 October 2023
Dear Mrs MoodieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans are by far the best estate agents around!
Steph and the team at Romans worked tirelessly through a very tricky sale process, always friendly and professional and I couldn't be more grateful! I would highly recommend Romans to anyone looking for an Estate Agent in the Wycombe area, you will not be disappointed.
Dawn · 1 November 2021
Agent replied · 24 October 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotProfessional Service
The sale of my property was not straight forward but thanks to Carl Atkinson, Esther Binnie, James Fleming and the team for keeping me calm. I am so grateful for their support and ensuring I was in the loop every step of the way. I would highly recommend Romans when selling a property.
Ms · 3 February 2024
★★★★★ 5/5
TrustpilotI'm personally really happy with the…
I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett
Robbie · 15 September 2023
★★★★★ 5/5
TrustpilotRomans Lower Early
Olly has been very helpful and informative. He's answered all my questions and gone above and beyond to ensure we are happy with everything throughout the process.
Luke · 15 September 2023
Agent replied · 23 November 2024
Dear LukeWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
TrustpilotTyriq helped and sourced our new…
Tyriq helped and sourced our new tenancy in a caring and professional manner
Very pleased
Leslie · 16 January 2026
Agent replied · 26 January 2026
Dear Leslie Gilbert We greatly appreciate your 5-star review and the time you took to share your experience with Tyriq. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotJarred was excellent, would highly recommend Romans
I have just sold my house with Jarred and the whole experience has been second to none. Jarred has gone above and beyond in everything, He is very supportive has offered me excellent advice and has made the whole process as smooth and straight forward as it possibly could be. I would absolutely recommend Jarred and Romans. Thankyou guys so much
Tina · 17 July 2023
★★★★★ 1/5
TrustpilotDreadful managed letting service
Used Romans for a "fully managed" service on a rental flat.The tenant they sourced paid a couple of months rent and then just stopped. Over a period of 8 months, if Romans did anything more than the odd phone call to manage the situation it was not apparent to me. I felt completely abandoned by them.Our "dedicated property manager" never once responded to emails or returned my calls. Like not ever. They only got in touch when they wanted something. The only way I was able to get any attention was to turn up at my local branch and make a fuss.When the tenant eventually left in a trail of debt and damage, Romans did nothing at all to recover the debt. I was told there would be arbitration but nothing ever happened.My experience involved a lot of stress, a lot of being ignored and ending up significantly out of pocket. Literally the opposite of what a managed service should offer.
Darren · 14 April 2023
Agent replied · 24 October 2023
Dear Darren Miller,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThank you Nick and Rebecca for helping us find a property to rent. You helped us so much.
Sais · 24 March 2024
Agent replied · 24 March 2026
Dear Saisuja L
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
TrustpilotDifficult negotiations
Donna-Marie Brant kept us fully informed throughout recent difficult situations of our rental property , we would have found it very stressful without her expertise of many years of working in the industry.
AERV · 9 March 2023
Agent replied · 24 October 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotTop Review Nathan Stevens
Nathan Stevens is a fantastic Property Manager. He managed to help completely re-furbish our house at a time when it is very difficult to get contractors. He is also very good at co-ordinating between the different departments in Romans which tend to get separated in the process. He basically made a project work well that could have been very difficult. Thank you!
Polly · 6 June 2023
★★★★★ 5/5
TrustpilotAs first time Landlords
As first time Landlords, choosing to rent out our home so that we can travel, we chose Romans on personal recommendation.They have proved to be helpful during the various stages, as we endeavoured to meet all the legal and administrative requirements to enable their tenants to live in our home.We have been pleased with the responses, help and advice we have received from Kerry Moody and Alistair Schorah, in particular. Having opted to pay for their full management package, we look forward to their continued support during our stay on the other side of the world.J&S
Jc.but · 4 April 2023
Agent replied · 24 October 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotAfter 3 months with this agent
After 3 months with this agent , I would not recommend, there are better agents out there.
Mr · 20 December 2025
Agent replied · 5 October 2026
Dear Mr Phillip Parker
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotProfessional Team
Mike Page has consistently given good advice and been most professional. I greatly valued his opinion, guidance and common sense. Chris was also excellent in liasing with our buyers and went the extra mile in visiting the property and also giving very sound advice. Would highly recommend both to any vendor, wanting sensible, constructive advice.
RKW · 25 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.