Romans Fleet reviews

★★★★★ 5/5

Trustpilot

First class service

Would just like to say how pleased I was with the excellent service provided from the Romans team of Dan, Holly and Sasha. My property got sold in record time and everything went smoothly from start to finish. Special mention also to the team at Melia Mumford, who played their part brilliantly too! Would definitely recommend both companies highly and will use in the future when required.

RICHARD · 31 January 2023

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones was so…

Kimberley Garcia Jones was so supportive and attentive for my requests since I moved to my recent home, she is really showed a customer focus mindset. Thank you!

Moad · 4 January 2022

★★★★★ 5/5

Trustpilot

Lovely and professional

We’ve been visiting multiple properties trying to find the perfect home to rent and Hollie showed us around. She’s been friendly and professional, looking after us excellent. I would definitely recommend their services, they are absolutely lovely with their customers. Finding a quick spot for viewing which works, finding out about all the small details if we had questions… only positive things to say about them.

Szende · 3 March 2023

★★★★★ 5/5

Google

Charlie from Fleet branch has worked above and beyond trying to find the perfect flat for my son Will. Very much appreciated.

Sara · 2 June 2025

★★★★★ 5/5

Google

Great service from Romans in Fleet. After relentless cold calling and searching for buyers, Charlie managed to secure an offer.

Anthon · 24 June 2025

★★★★★ 1/5

Trustpilot

Not interested in your needs

Not interested in your needs. I felt pressured to accept a lower price than they themselves recommended. The 'move manager' spent months trying to stop me remarketing the house. They want their commission, not interested in sellers' circumstances or needs.

Mr · 30 September 2024

★★★★★ 5/5

Trustpilot

Pooja is an excellent Property Manager…

Pooja is an excellent Property Manager & takes time to understand the requirements delivers & follows up with emails to ensure there is nothing missed.

Lucy · 24 May 2022

★★★★★ 5/5

Google

I would just like to say what a lovely property visit I’ve just had with Jo Hunts from the Fleet branch. She was so friendly and helpful, she gave me some great tips for things I wasn’t sure about around the house, and was in general just such a lovely person. If I could give her 6 stars I would! Couldn’t recommend her highly enough.

Lucy · 24 March 2023

★★★★★ 5/5

Google

Thanks to Molly the whole process of re letting went quickly and smoothly Many thanks Jon Hearson

Jon · 24 March 2023

★★★★★ 5/5

Trustpilot

Barnaby Coles support

I have been helped massively by Barnaby Coles. He has helped me with the moving out process of one property and has been there for me as a young 21 year old trying to find the right place to rent. He was always on hand to help me with any questions and was always just a phone call away. The best agent I have ever worked with and I will probably always try to use him.

Alfie · 24 November 2021

★★★★★ 5/5

Trustpilot

Just spoke to Richard re an enquiry to…

Just spoke to Richard re an enquiry to let a property within the next 2 months. The property I called regarding is not available but Richard was friendly, understanding and very helpful with registration. Hopefully a suitable property will become available soon. Thank you Richard.

Carlie · 10 July 2023

★★★★★ 1/5

Trustpilot

Romans do not care if I live of die

If you're looking for an esatate agent that make you feel completely less than human, then this is the best place for you. From not having the house cleaned before I moved in (during covid), to sending a contractor to fix our boiler that ended up making it worse. Leaving us with no hot running water and no heating in -1 weather for 4 days. I offered options to find a contractor to fix the boiler and they reiembure me, they said no, I asked if they can get me a hotel as the house uninhabitable, they said no. I have Anemia and my body can't deal with cold weathers. Romans do not care if I die over this weekend. So again if you want an estate agent that do not care about your life, please use Romans. I would like to add, I've never been late with rent nor have I ever missed a payment.

Abiola · 12 February 2021

★★★★★ 1/5

Trustpilot

Horrendous, steer clear

I needed to move out of my family home while it was being sold (by Romans) and ended up renting a flat (also through Romans).Absolutely horrendous experience from both a sales and lettings perspective. My advice would be DO NOT USE ROMANS unless you enjoy being treated poorly, they only care about how much money they can make.Lettings:My tenancy was due to expire during the COVID-19 pandemic (in May 2020). In late March I requested an extension to the tenancy as I have disabilities and it would be impossible to get anyone to help me move during the pandemic. It took weeks to get any response and was a very stressful experience.When I finally did leave in August my friend and I cleaned the flat thoroughly yet i was still charged above market rate for a full professional clean. Romans left me two days before the deadline to dispute the amount through TDS who then took months to reach a decision - hence I waited over 6 months to get my deposit back!! SalesIn addition to the fact I was renting a flat through Romans, I was also selling my family home, worth over £500,000, through them. Despite this I still needed to have guarantors for my rent - bureaucracy at its worst.Worse still Ian, who was selling the property for us, did not communicate any information about the progress of the sale - viewing, offers, etc - to me, only to my ex husband, hence putting me at immediate disadvantage. I went into the office several times to ask him to do this.Overall advice - steer clear.

Amanda · 6 February 2021

★★★★★ 5/5

Google

I would strongly recommend Romans Estate Agents in Fleet. They were extremely professional in booking and organising the viewings efficiently and were quick to feedback from potential buyers. Matt White (Branch Manager) kept us fully informed of progress, throughout the sale of our house. We can not thank him enough.

Jan · 24 March 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Anais from Romans and I would like to say a big thank you to her. She is fantastic person. She is really quick in communication, responsible, polite and friendly. She always strives to help me as much as possible, explain me all about the proccess and she is really patient with all my questions. I highly recommend cooperation with Anais and Romans.

Аревик · 15 October 2022

★★★★★ 1/5

Trustpilot

Romans letting down landlord and tenants combined

We use Romans as letting agent for the house my wife owns. The tenant left in May owing nearly 3 months rent and left a lot of rubbish -not happy about that but Covid has caused problems for a lot of us- Anyway, Romans have an insurance scheme ‘sold’ to us that the tenants pay instead of a deposit. In over 8 months, Romans haven’t paid this. They haven’t paid the additional 2 weeks money they promise. The odd email they’ve sent on from the client implies bees willing to pay towards cost if he sees sight of cleaning invoices,etc. But if Romans treat him as they do us, he won’t have had clear details. He won’t feel valued. We don’t know when Romans will pay, and they are just not bothered to reply. Even a polite commitment on what they are expecting would help. ‘We’re waiting the tenant’ is unbelievable at 8 months unless their bothered the client has paid the rent but that would mean Romans don’t have control of their own accounts? Anyone else with the same problem? -Starting to think only the TPOS arbitration will sort it, but can’t confirm their membership no. Romans head letting agent should be ashamed of himself. I’m happy to update this revue if Romans sort it out...

THOMAS · 28 January 2021

★★★★★ 5/5

Google

Molly was very helpful while selling 2 of our properties and sometimes under stressful circumstances. She liaised with all parties concerned to get a speedy completion date.

Alan · 24 July 2024

★★★★★ 5/5

Trustpilot

Amazing Customer Service

I dealt with the team in Bath and have nothing but praise for them, they were extremely efficient and friendly, especially Amy and I really couldn't fault them.

Kyle · 13 October 2021

★★★★★ 5/5

Trustpilot

Excellent service

Very happy with my experience. Kimberley Garcia Jones is friendly, efficient, professional and helpful as always. She is happy to help with any issues or questions!

Kinga · 4 February 2022

★★★★★ 2/5

Trustpilot

11 months since the sale agreed yet…

11 months since the sale agreed yet they are not able to give us an exchange date. Numerous calls and emails exchanged but all we hear from them is that the deal is on but the question is when? They hurry in to putting the sold sign where as the property is not sold yet? My new sofa(meant for the new house)has been occupying my bedroom for months as they told us exchange will happen in August. Complete harassment and disappointment. Hope they resolve this matter soon.

Akki · 11 December 2020

★★★★★ 5/5

Trustpilot

I always gives good reviews but i never…

I always gives good reviews but i never discount

Felicidade · 4 October 2025

★★★★★ 2/5

Trustpilot

Poor communication and lackadaisical

Poor communication and rather lackadaisical in completing tasks. I have called Romans directly countless times and never once have I got straight through to the person I'm after. Usually you're promised a call back that never comes. Until you've requested it a few times over. Staff come off a little rude and standoffish at nearly all times. Kind of a school teacher feel. When criticising the company, I was asked not to, to save peoples feelings. But can honestly say that there was nothing personal or insulting at all, never mind aimed at an individual. I merely expressed my dissatisfaction for Romans processes and contradictions. I just find dealing with them a chore and their attitudes towards myself makes me less willing to cooperate with their requests.

Ross · 18 April 2024

★★★★★ 5/5

Trustpilot

We cannot praise Romans enough

We cannot praise Romans enough. The team in High Wycombe worked extremely hard during the Lockdown period to ensure that the viewings we had on our property and the subsequent purchase went well. In the Liaison Manager, Lyndsey, they have a star. Without her acting as go-between and advisor we could have easily gone mad. From sale to completion she, and the others, were amazing which is more than can be said for the agent that our buyer’s buyer used. We are so glad that we chose Romans and not Wye.

Steve · 16 November 2020

★★★★★ 5/5

Trustpilot

Excellent service from beginning to end…

Excellent service from beginning to end from Ben. Thanks for keeping me up to date and informed every step of the way. Ben went above and beyond in preparation for my new tenants to move in. I would highly recommend

Jaz · 23 October 2023