Trusted Agent profile · Fleet · Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Send Romans a message.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotAyse was extremely helpful and…
Ayse was extremely helpful and efficient in handling our move. Very professional. I wish her all the best.
Dear Smriti,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent
George was punctual, concise and we appreciated the time and patience he showed throughout our unique position
Dear Jake,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPre move in experience
Amy and Saffron have been very helpful in assisting with the contract signing process and arranging utilities prior to moving into our property. Definitely believe this kind of service will continue throughout our move-in process and tenancy. No complaints so far!
4/5
TrustpilotVery helpful and Ellis Rose is a bubbly lady…
Very helpful and Ellis is a bubbly lady to deal with made me feel very relaxed and smiley Will stay connected for the next time thank you Pamela
5/5
TrustpilotAmazing Team
Jessica and team are amazing. Always very helpful and proactive.
Dear Alison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful
I had the pleasure dealing with David and Shannon in helping us find our new rental property in Wexham. They were quick in responding to any requests we had for the landlord and also gave us all the information that we needed for a smooth transition. As we had a pleasant experience I would recommend speaking to them if you a looking to rent.
Dear Gursharan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe will only use Romans.
We will, where possible, choose Romans over any other agent, as we feel they are trustworthy and honest. We have used Romans for our last 3 moves. Jack, our valuer, was/is pleasant and knowledgeable.
Dear RussellCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jack a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotThe letting department were genuinely amazing!!!
My partner and I have recently moved in to a property with the help of Amanda from Romans and she couldn’t have made the process any easier for us. Unfortunately, there was a slight hiccup towards the end where Romans weren’t at fault, yet she swiftly sorted the issue for us. Any questions we had, she was there to answer straight away and there wasn’t a moment where we were left in the dark at all. Her frequent communication with us was so so helpful seeing as this was the first time we had moved out and she made it feel easy. If you’re going to rent through Romans, definitely ask for Amanda! I couldn’t recommend her enough!
5/5
Trustpilot5* service
Steve and Nathan were excellent very helpful I have never rented out a property before but they made it hassle free by explaining everything step by step which made it a pleasant hassle free experienceI would not hesitate to recommend them
5/5
TrustpilotExcellent service for property management
I have had a property managed by Romans (previously Dewhurst) for 12 years. I have worked with many people, currently Christine Lancaster, all who have been exemplary and professional. I have been kept in the loop at all times and been offered sound and practical advice. Definitely would recommend as a property management agency.
Dear ZoeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans are fantastic!
Absolutely unbelievable experience from Romans. We were with Tim Russ and had 4 viewings in 4 months (2 of which I did myself) and then we went with Romans. Aduel came over and we had a long chat and from what he promised I thought we’d go with them. He got people through the door, end of. We had plenty of viewings and within 4 months we are exchanged and completed. FANTASTIC communication, always willing to have a chat or come to our house to speak about things and when the offer came in they kept us up to date with every single step of the process. 1000% recommended if you really want to sell your house. THANKS SO MUCH ROMANS!!
5/5
TrustpilotJessica Philips - Delivering Exceptional Customer Service
Been a client with Romans for the third year now and they have always been wonderful with their customer service may it be Maint., Property manager or admin staff.Dealing with Jessica Philips our Property Manager for a while now and she has been amazing. She always delivers and is very reliable. Has exceptional customer service qualities. Very swift with her replies and accommodating to our requests. She provides high quality service, is responsive and friendly. I highly recommend this real estate property management to those who want smooth transactions.Wonderful management. Very communicative and patient with customers as well as quick to fix any issues you may have with the property you rent.
1/5
TrustpilotDirty apartment (London) scam you out…
Dirty apartment (London) scam you out of a deposit
Dear Daniel Thomas We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotAmazing!
Romans branch agents have been nothing but very helpful and friendly. I cannot praise them highly enough through what has been a tricky move. Branch manager, Stephanie, has been a lifeline throughout the process.Thank you, Romans.
Dear SarahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotA big thank you to Lisa Fazal of Romans…
A big thank you to Lisa Fazal of Romans for her help and professionalism when dealing with some recent property issues.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotWe do not recommend Romans as letting…
We do not recommend Romans as letting agents. There are so many 'add on' fees and charges. It was impossible to speak to anyone, who could help us. It took six months, after our tenants had moved out, to receive reimbursement for the damages caused to our property. We would not use Romans, to let out our property, again.
Dear Davina Dean,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleMolly was top notch throughout the buying process. As a buyer, there’s no choice in what agent you deal with so it’s great when you get a good one, even better when you get an outstanding one
5/5
TrustpilotGreat service
The senior property manager has been with us on this journey when I became a landlord. She is quick in responding to my queries and has arranged promptly for any maintenance work required at the property or for any other issues raised by the tenant. The continuity is great as she is the only agent, I have known during my rental experience and is one of the factors why I have chosen to remain with Romans.
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI first time in UK apply to rent the…
I first time in UK apply to rent the house, Chloe is very helpful and use the heart to listening to me , thank you her again
5/5
TrustpilotGreat responsive service
Throughout the process, their staff has been really helpful and has offered excellent service. They've been professional and responsive, from figuring out what we needed to comprehending it and providing it. A great option for anyone looking to move to Bath.
Dear Ines RotaecheCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWould like to mention Denise Hurn who…
Would like to mention Denise Hurn who has helped me out on many occasions I wouldn't have had a Christmas meal had it not been through the dedication shown finding an installation fitter who was available literally days before Christmas, and today the swift response to my 2 enquiries that I know will be sorted swiftlyThanks Denise 😊
Dear KarlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessionalism and friendliness
This is my first experience renting privately, I was shown the property by Amy and my offer and subsequent application process was handled by them, Saffron, and Muskan. I was made to feel extremely at ease asking any and all questions (no matter how small!) and was at no point made to feel like a bother, something that I found highly reassuring due to being someone with anxiety. I was assigned Jaymie Cobb as my property manager, and they have been extremely prompt in replies to any teething issues since moving in, alongside taking the time to call me personally on my move in day to make sure I knew who they were and how to get hold of them should I need too. I'm very happy with the level of service I've received, and the effort the staff I've worked with has put into ensuring everything goes smoothly and to ease any anxiety has really shown. Thank you all so much!
5/5
TrustpilotMs Kaitlyn Young of Romans is very…
Ms Kaitlyn Young of Romans is very helpful and professional.in dealing with the return of Deposit.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Romans a message.
