Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Smooth Home finding and movement

I had searched for property that was available within 2 weeks , team helped me with all the process and made it look very easy. The updates were provided on timely manner and complete transparency for on going processThankful for seamless process and would definitely recommend services offered by Romans!!

Archana · 2 August 2023

★★★★★ 5/5

Trustpilot

100% recommend

100% recommend! We got in touch with Romans when our purchasers pulled out through another agent and they were hot on it and got us a new buyer within a week, taking us right through to the sale of the house. Stephanie dealt with us and she was always there to help with any questions and always very friendly. I wouldn’t hesitate to get in touch with Romans again for our next house sale! Thank you again!

Hannah · 4 December 2023

★★★★★ 5/5

Trustpilot

Very helpful and professional

Nicole, Scott and Jack were all extremely helpful, friendly and professional for our move to Clifton. Definitely recommend!

Charles · 27 October 2021

★★★★★ 5/5

Trustpilot

Had a great viewing with Hannah on…

Had a great viewing with Hannah on Friday , such a nice young lady who really knows her stuff and is very helpful and polite. Would 100% recommend Romans in Bath.

Aisling · 28 August 2024

★★★★★ 5/5

Trustpilot

Pooja was most professional

Pooja was most professional in his handling of our rent review negotiations.

Quilleron · 23 August 2022

★★★★★ 1/5

Trustpilot

Don’t deal with this branch

This branch is absolutely useless. I went in with my SO and told them all the details they needed such as bedrooms, date my current tenancy ended, when I needed to move out etc.They then showed us a property and told us it was available from the 11th of august (First lie they told) where we emailed saying that we will pay the holding deposit with the intention of moving in on the 28th of August.After a stupid amount of reference checks which with most the lettingshub said they didn’t need and that I should send it to the agency, who in turn forgot they requested it.We finally got our contract which said the 13th of September…After calls with the Sal (head office person who was amazing) we found out that the property was actually available from the 13th of September. Since our tenancy finished before the 13th we were livid.The manager of the branch is useless.The amount of times Sal had to apologise on their behalf is insane.After a bit of back and forth we moved in on the 4th of September to a flat that was absolutely destroyed, a mess and contained mould!The agency told the landlord it was spotless and told me there looked to be no serious problems!Overall don’t deal with this branch.

Samuel · 14 September 2023

★★★★★ 5/5

Trustpilot

First Rate.

What a welcome change to deal with a company that consistently demonstrate professionalism and efficiency. Having a number of queries I struck up a rapport with Sarah (Boyens). Sarah listened, offered solutions, and followed up by telephone and email. Thorough, conscientious, meticulous and friendly, she epitomises best practice, I unequivocally recommend her and Romans. Well done.

Chris · 15 January 2023

★★★★★ 5/5

Trustpilot

Kimberly Garcia Jones the best property…

Kimberly Garcia Jones the best property manager you could ever imagine!! There is nothing impossible for her!!!

Helena · 7 December 2021

★★★★★ 5/5

Trustpilot

Very good!

this is an official review and reflection on my experience while onboarding with Romans. Melanie Santos at the head office out of others I spoke took a personal approach in helping me with what was a very stressful time. Along with our deadline to move out of the property mixed in with pressures of moving town, Melanie provided invaluable help and kept on top of my case. Even when there was complications in the application she provided me with solutions and answered the phone anytime, which I know she would've had to manage because I am aware theres probably many others she's assigned to. This shows me she values her position and the way Romans is represented in terms of professionalism. I'd like this review to also be a thankyou to her for making the process easy for me and my family. If I had a business I would want my employees to take it as personal as Melanie Santos does because its reassurance of a job well done! Thankyou Melanie and good luck with your future endevours.

Luqi · 5 September 2023

★★★★★ 5/5

Trustpilot

Superb service

A quick note to say a massive thank you to Kim and the team at Romans for swift relet turnaround. Superb service and thank you for going the extra mile to ensure everything went smoothly.

Ben · 14 June 2023

★★★★★ 5/5

Trustpilot

Great Letting Experience

I wanted to take a moment to share my wonderful experience working with San and Lucky from Roman's during my recent letting process. From start to finish, it was a remarkable experience, and I am genuinely impressed by the exceptional service I received. San and Lucky demonstrated a remarkable level of professionalism and expertise throughout the entire process. From the initial consultation to the final lease signing, they consistently went above and beyond to ensure that my needs and preferences were met. Communication was also a strong point. They were incredibly responsive, promptly returning calls and emails, providing updates and answering all of my questions with patience and clarity. This made the entire process smooth and stress-free.

Kamlesh · 1 September 2023

★★★★★ 5/5

Trustpilot

excellent customer service

We had Jonathon show us round our new flat and as first time renters, we couldn’t have asked for a friendlier, assuring and informative man to show us around!

Tia · 19 September 2024

★★★★★ 1/5

Trustpilot

Romans Lower Early

Romans was our rental agent. Received absolutely terrible service from the property manager. The boiler thermostat and circuit board gave up just as winter started. After numerous back and forth with Romans and the plumber and 3 weeks of cold water eventually it was repaired. Romans had absolutely zero empathy for us entering winter without heating and hot water. The property agent did not even get proper feedback from the plumber that initially a temporary fix was put in. No apologies and in general a terrible customer service ethic. As tenants that paid the rent on time every month we were treated very poorly. I would not under any circumstances recommend Romans Lower Early branch.

Perushka · 26 August 2023

★★★★★ 5/5

Trustpilot

Anais at Romans was courteous &…

Anais at Romans was courteous & professional in all communications - she kept me updated whilst I was out of the country (+11hrs time difference) & fedback to her manager any queries she couldn’t answer immediately herself. I was happy with the terms & flexibility of the contract & am delighted with the quality of tenants now settling in. As I was overseas and unable to meet them first hand- Anais’ assurances & professional instinct were invaluable. Thank you for an excellent service.

Jane · 14 August 2023

★★★★★ 5/5

Trustpilot

Matthew Gullick is Amazing

Matthew Gullick in the Winchester branch was amazing, even when there were issues and hold backs he always maintained contact with both me and my father. Whatever we asked he would try to resolve and made the process smooth and fun. He smashed it and would definitely work with him again in the future.

Shay · 10 February 2023

★★★★★ 1/5

Trustpilot

Worst agent ever!

I share the sentiment with those with similar experiences. The experience with this agent, has been nothing but unpleasant. They were quick to take a year's worth of rental from us (during COVID) - which quite plainly could have paid our mortgage off, in our home country, but don't deem it urgent to repay us our deposit. It has now been 6 weeks and counting. They lack understanding of the economic environment, compassion, customer service, administration capability and just plain courtesy/professionalism.I feel we have nothing but been taken advantage of...Absolutely shocking!!!!

Belinda · 8 August 2023

★★★★★ 1/5

Trustpilot

Cannot view any properties

No matter how many times I phone, I just get sent a form and no matter how many times I fill out the forms I cannot get to view any Romans properties.Not to mention the information the form demands is ridiculous just for a viewing. Full Experian report!!What happened to GDPR.Please fix your system

Tony · 6 February 2023

★★★★★ 5/5

Trustpilot

Denise Hurn gave us some excellent…

Denise Hurn gave us some excellent service that wasn’t in her job description. She dealt with a leak in our property which is her job I believe in property management, but a couple of months later when we were trying to hand in our notice for the property and were having trouble reaching the correct person she dealt with the whole thing. She also answered some questions we had, this is not her job which I think make me the service even more impressive.

Kristopher · 2 August 2023

★★★★★ 1/5

Trustpilot

Be warned they will sit on your money as long as they can

Romans found a tenant on the second attempt. The tenant paid a years rent upfront and a deposit. For some reason, Romans took the deposit and agreed to pass it to me. They took a week to send the money to me. I complained and was advised that originally I was misinformed that I would receive the money within 1-3 days, apparently it's always been 5-7 days. I found the admin manager rude and unhelpful, but as the branch manager was on holiday, someone else called me to let me know - he was okay. Also, they would not provide a contractor to help me put a smoke alarm in the property - as I am not living locally. Also, about as awkward as you can get when I asked them to send a key to myself or my own contractor - so I had to get the contractor to visit their offices to collect. I wont be using them again, their rates are very high for the customer service I received (nearly 1600 to find a tenant let only). Be warned they will sit on your money as long as they can to obtain the interest on it and do as little as possible for their over inflated prices.

Daniele · 2 August 2023

★★★★★ 5/5

Trustpilot

Got the job done and maintained outstanding customer service throughout

Romans (Jonathan Hawthorne in particular) provided first class service from their market appraisal, recommended listing price to sell our house including a professional photographer for our property brochure and online listing. Our house sold in 2 days at full asking price to proceedable buyers. Communication was excellent throughout and the experience of Jonathan Hawthorne meant all troubleshooting ended positively. Very impressive!

Alan · 22 April 2022

★★★★★ 5/5

Trustpilot

Donna-Marie Brant

Donna our contact with Romans for our rented property has been an absolute star for the whole time we have been in this property (approx 7 years). Nothing is ever too much trouble for Donna, she’s friendly and approachable and has made our experience of being tenants very pleasurable and straight forward. Thank you for everything you do for us Donna!

Sarah · 22 April 2022

★★★★★ 1/5

Trustpilot

Felt like Romans were neither listening nor representing my best interest

Initial branch manager confirmed a term of sale with my buyers that I did not agree to. Despite regularly and consistently stating this via phone and email (and through my solicitor) this term was not resolved. I felt like Romans were neither listening nor representing my best interest, just pushing for the sale. Ended-up costing me, although Romans shared a small part of the cost after admitting fault. Not great. If I could do it all over again, would I choose Romans? Absolutely not.

Rob · 30 July 2023

★★★★★ 1/5

Trustpilot

Even 1star they don’t deserve

Even 1star they don’t deserve. Since January I been dealing with a property to buy. The sales negotiator was so pushy. And since that I had 3person that was dealing with the case. They suppose to update you every 10days but unfortunately that doesn’t happen. Every time the person I charge keep repeating the same things. Never go and trust Roman estate agent. That so disappointed for a first deal.

Nazia · 21 June 2020

★★★★★ 5/5

Google

Helped from start to finish and made what I thought would be a very stressful situation seamless. If your even thinking of moving or looking for an estate agent in the area I couldn't recommend them enough. Andy is the guy to talk to and was so helpful. All in all a great experience for any buying or selling

James · 16 September 2017