Romans Fleet reviews

★★★★★ 1/5

Trustpilot

Bought a dress online

Bought a dress online! The dress was small so wanted to return for size up. Went to my local store was told we don’t accept returns here! CLEARLY STATES ON THE WEBSITE RETURNS TO STORE.Sent the dress back RM tracked for exchange. Tracking stated delivered!! 10 days waited for a confirmation email or the dress size up to be delivered back. NOTHING. Emailed Romans customer service NO REPLY telephoned customer service CANNOT SPEAK TO ANYONE.10 days so going to small courts to claim my money owed by this companyMY ADVICE IS DONT SHOP WITH THIS COMPANY THEY STEAL YOUR MONEYTHE MOST DISGUSTING DISRESPECTFUL PEOPLE I HAVE EVER DEALT WITH INSTEAD OF EXCHANGING THE DRESS THEY JUST REFUNDED MY MINUS £3 THEFT AT THE HIGHEST DEGREE

Philip · 12 July 2023

★★★★★ 1/5

Trustpilot

Greed greed greed

Spotted a house on rightmove to rent.£1700 advertised just reduced. Message and ring them about property. Wycombe branch call me back and say there has been a administrative error take all our details as house is just coming up to let.This evening new advert £1900And still has just reduced on the advert.Keep pricing NHS workers out of the housing market. Clapping for nurses lasted long.

Mark · 21 July 2021

★★★★★ 5/5

Trustpilot

Very professional and knowledgable. Highly recommended.

As a landlord I feel I can really trust Romans to ensure my property is being taken care of and myself and the tenants are important to them. I feel that I can ring Christine Lancaster for anything who has a very friendly and professional manner and is very familiar with my property. They have a lot of expertise and knowledge and I would recommend them to manage a property.

Kerry · 5 March 2024

★★★★★ 5/5

Trustpilot

Being someone on housing benefit

Being someone on housing benefit, it was hard for me to get a place to Rent, however Safferon at Romans was incredibly helpful, kind and reassuring throughout the whole process. Stellar communication at every step of the way and easy to understand guided steps made everything very simple and easy to follow!Thanks again.

The · 6 February 2023

★★★★★ 5/5

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Natalie Boyd has gone above and beyond…

Natalie Boyd has gone above and beyond her duty. She has been absolutely 200% on the case from start to finish. She is so approachable and totally professional. I wouldn’t use Romans if I couldn’t have Natalie as my conveyancing Manager. Well done again Natalie. You are a super star. Thank you for putting up with me.

ANGELA · 7 September 2022

★★★★★ 2/5

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An incredibly unethical agency - avoid if you can

Pros: 1. Good communication2. Generally nice staff 3. Decent maintenance teamCons: 1. I was threatened that I'd lose the flat if I opted out of no deposit option2. Their no deposit option is essentially a scam - expensive with no real benefit (even a payday loan would've been cheaper), and takes away your legal protection from the government's deposit protection schemes3. For disputes, they charge £120 for their third party adjudicator - which would've been illegal under any deposit protection scheme, but they get away with it due to point 2 above4. The "third party adjudicator" is actually a private company that acts in the interest of the letting agent (just look at reviews for "Property Redress" - formerly HF Resolution Ltd)5. They charge incredibly inflated rates - I was charged £300 for a light clean of a 1 bed flat, they refused to negotiate and there's no means to dispute it fairly as mentioned aboveI've dealt with a number of letting agencies, both as landlord and as tenant, and Romans are truly one of the worst I've come across. The sort of agency that consistently operates in the grey area of the Trading Standards. Avoid if you can.

Bryan · 30 June 2023

★★★★★ 5/5

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Very satisfied with Romans lettings

Very satisfied with Romans lettings. Chloe is dealing with some stuff in my contract and she's been great and always Got a quick response from her. Highly recommended.

Ronaldo · 11 October 2023

★★★★★ 5/5

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Excellent job selling our house x4!

I would like to just commend the team for working with my wife and I through a fairly long process. Our efforts to sell began in 2019 and the Romans team, through all the changes in personnel handling our sale were great. I reckon that you found us buyers four times in total during that time. The move manager piece was less great to be honest, but once again the team stepped in to make things happen within the timeframe that we needed.

Mr · 28 June 2023

★★★★★ 5/5

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Nathan Poulter was friendly and sold…

Nathan Poulter was friendly and sold the property well. He made us feel like we were already at home at the viewing. He has been helpful and professional through the whole process Thank you

Nicole · 18 April 2023

★★★★★ 5/5

Trustpilot

Brilliant Property Management Team

I have been helped massively as a tenant through Romans Property Management Team, specifically Kimberley Garcia Jones. She has been incredibly helpful with getting me set up in my rental property, she has been easily contactable and has got any of my issues sorted very quickly and given me great updates through out which I am very grateful for.

Matt · 9 May 2022

★★★★★ 5/5

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Professional Service!

Scott from Romans Bristol was very knowledgeable, I had a great experience! Highly recommend!

Callum · 29 November 2021

★★★★★ 5/5

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Thanks to Kimberley Garcia Jones

Staff always very efficient, conscientious and friendly. Today Kimberley Garcia Jones emailed me and attached pictures of some completed gardening work Romans organised. She didn't need to do this but it was very much appreciated by me that she did. The work was done quickly and to a high standard.

Party · 14 April 2023

★★★★★ 5/5

Trustpilot

Great communication

Great communication. Efficiency in answering the phone. Professionalism. I hadn't bought and sold for over 20 years and they guided me through every new step!

Pauline · 6 October 2024

★★★★★ 1/5

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I am with another estate agent but this…

I am with another estate agent but this company Romans send me regular letters about my property sale now that it is on the market. They clearly scan the market. The latest letter says:Dear HomeownerSubject 1344Quick Question. Now that you have been on the market for 1344 hours with no buyer, are you feeling disheartened?Answer: if the answer is yes, then we need to talkPlease call me on 01895 812222 or drop me an email at his email address.SignedSM (I have not put his full name)Well let me tell you SM. If you were the last estate agent in the world I wouldn't use you because of your crass unprofessional letters that you send out.If you think you are a clever estate agent then think again because peeing a potential customer off is not very cleverSignedThe Homeowner

Steve · 12 June 2023

★★★★★ 5/5

Trustpilot

A quick note of appreciation

A quick note of appreciation for the quiet support that we have received from Donna-Marie Brant over several years as landlords. Problems are generally dealt with before we even know that there was a problem, and we are involved only when it is necessary. Many thanks, and long may this continue

...grateful · 9 March 2023

★★★★★ 5/5

Trustpilot

We rent with Romans for few years now

We rent with Romans for few years now. They are helpfull and nice company. Ceri Evans did respond quickly to our emails, was happy to answer all questions and help with all repairs needed.

Robert · 1 May 2024

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL if you are a tenant…

PLEASE BE CAREFUL if you are a tenant looking to rent with them.From the beginning they were underhanded and sneaky, trying to push you to buy insurance and force you onto their no deposit scheme and they make you feel like you have no choice and will lose out if you don’t agree.It’s shameful really and what they’re doing is ILLEGAL agencies are NOT allowed to pressure or force you onto any schemes or pay any extra fees. But of course they EARN COMMISSION from selling you insurance and the fees from the no deposit option go to them NOT the landlords. PLEASE do research on these schemes especially if you’re being pressured into one as unless you really can’t afford a standard deposit it’s a big SCAM and a literal waste of money.It’s shocking really that even senior staff including Charlotte the lettings manager will ACTIVELY LIE and pressure you as well. These guys don’t care about tenants only about fleecing you for as much money as possible.Someone should investigate them because these guys are clearly void of morals and desperate for a bit of extra cash and will apparently bend the law to get it.

James · 7 June 2023

★★★★★ 4/5

Trustpilot

Incredibly professional

Incredibly professional, very quick to respond to any queries and offered very helpful advice when asked for. Confusions were cleared up very quickly as well. Very dependable.

Will · 18 October 2023

★★★★★ 5/5

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Katie at Sunningdale Office

Katie at Sunningdale OfficeGot excellent work ethos acts immediately with any queries you might have. Katie originally showed me around the property before I decided to rent and answered any questions I had .To sum Katie up she will do very well in the industry and in life because in general she's got the right attitude manners and politeness which very hard to encounter these days.Kind regards Andre

A.FORRESTER · 19 March 2024

★★★★★ 5/5

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Lettings With Romans

Romans is definitely professional with estates! I specially would like to thank Taylor Hepworth for his knowledge of Lettings and for being very kind and patient with my all questions!

Cindy · 28 July 2023

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service! Chris and Dan especially have been fantastic throughout the process, very quick and clear communication and very accommodating to allow measurement visits etc. Would highly recommend to anyone!

HannahB · 9 July 2024

★★★★★ 1/5

Trustpilot

Awful communication.

The communication from start to finish was appalling. I was not made aware when my offer was accepted that the company accepting my offer, did not physically own the property and that it would be very hard to get a mortgage, due to the term of ownership. I then applied for mortgages and learnt this when I had already gone through the motions. I had to endure three mortgage applications due to not being told first hand that Springmove did not physically own the property at point of offer acceptance. If this had been communicated early doors by Romans, I truly believe the whole purchase would have been less stressful and quicker.I ended up having to email the seller direct to also push things forward as no one at Romans seemed to want to pull their finger out and told myself that ‘i was too emotional’- great Customer service there. I would not recommend this estate agent to anyone.

Laura · 1 June 2023

★★★★★ 4/5

Trustpilot

Lorraine Eivers was fantastic

Lorraine Eivers was fantastic! Quick replies and always keeping us updated, not sure what we would have done without her!

Kirsty · 15 March 2024

★★★★★ 5/5

Trustpilot

Romans are great - highly recommended

Romans are great. I bought, let and am now selling through them and I’ve never been disappointed. Great, friendly and knowledgeable team. Special shout out to Alfie for all his help.

LAURA · 27 June 2023