Every review we hold for the Flackwell Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI receive excellent support and assistance from the Guild team. From top level strategy, to compliance, business development, marketing and print, the Guild are exceptional at what they do. They are also a brilliant source of networking for me, facilitating digital meetings, local business whats app groups, regional meetings and national conferences amongst their membership. The Guild also enables me to access national business suppliers who can offer discounts to Guild members saving me both time and money. Great all round service and care from an outstanding team.
Kate · 10 February 2026
★★★★★ 5/5
GoogleAbsolutely first class service in all aspects of selling my property. Alex and the team went above and beyond to make the transition as smooth as possible. Highly recommend these guys!
Phil · 20 March 2025
Agent replied · 29 August 2024
Hi Phil - Many thanks for writing this superb 5 star Google review for Alex from our Flackwell Heath Sales team. It was great to read that you received first class service in all aspects of selling your property and that you would highly recommend the team. We will pass your comments on to Alex and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookI purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.
Zareena · 29 October 2021
Agent replied · 3 May 2023
Hi Zareena, Thank you so much for taking the time to write this superb review for Matthew from our Gerrards Cross team.
We are delighted to read that he provided you with an outstanding property service despite a difficult sale and purchase.
We will pass your comments on to both Matthew and our senior management team.
Wishing you the very best from all at The Frost Partnership Estate Agents.
★★★★★ 5/5
GoogleI cant thank everyone at JW Woods enough for all there help and support and contact keeping me up to date with everything until my house sold. Fantastic staff and estate agents
Wendy · 3 June 2026
Agent replied · 17 June 2026
We thank you Wendy for taking the time to give this 5 star review to the Consett team they will be delighted and look forward to being of assistance to you in the future.
★★★★★ 5/5
GoogleJW Wood dealt with the purchase of our dream home. I can honestly say from the viewing to the handing over of keys all of the staff have been more than helpful throughout the whole process. …
Gary · 17 April 2026
Agent replied · 17 June 2026
Thank you for your kind words, we are so pleased we were able to assist in finding your dream home. We will ensure the team receive your feedback and look forward to being of any assistance in the future.
★★★★★ 5/5
FacebookThe Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly.
On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.
Emily · 10 May 2021
Agent replied · 3 May 2023
Hello! how are you doing today? I found your post very interesting and decent, you have lovely and beautiful photos I must admit.
sorry for writing all these here, I tried sending you a request but it fails due to the bad signal, here with me. you might understand what I mean if you're very familiar with Facebook App. I hope you don't mind sending me a friend request or perhaps write me on messenger App. thanks for your understanding... greetings
★★★★★ 5/5
GoogleHad a very good experience with Frosts, they always accommodated personal requests for me where they could. Always maintained contact with me throughout the process by being open, honest and transparent.
P.S thanks for the gift box.
Afshar · 3 April 2026
Agent replied · 22 April 2026
Hi Afshar - Thank you so much for taking the time to write this fantastic 5 star Google review for our Flackwell Heath Sales team. We are delighted to hear that you had a very good experience with Frosts and that they maintained contact with you throughout the process by being open, honest and transparent. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleOPA have left a large sold sign up 2 years after sale that 'must not be removed'.I would no longer use or recommend OPA
Kate · 4 July 2026
Agent replied · 6 July 2026
Hi Kate we have no record of Kate Eccleston - If you have a property with an old board please email enquiries@theopa.co.uk.
Many thanks.
★★★★★ 1/5
TrustpilotIf I could give them zero stars, I WOULD.
If I could give them zero stars, I absolutely would.
This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies.
Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her.
Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it.
Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it.
Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract.
Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go.
I would not use their services ever again even if they paid me for it.
To conclude, the whole experience was quite literally $hit.
Nicole · 20 April 2024
★★★★★ 5/5
FacebookMany thanks to Naomi forward of FROST Flackwell heath.
After my house being on the market for over 2 years, Naomi always kept positive and never gave up on my house being sold. At times I felt like giving up on the sale, but Naomi always kept the viewings coming, always kept me informed and updated me regularly and kept me going through the tough time.
When I did sell I remember Naomi saying to me "I told you we would do it".
Many thanks again for your kind, courteous, professional service.
Chris Dabrowski
Chris · 27 November 2020
Agent replied · 16 June 2026
Hi Chris,
Many thanks for taking the time to write this glowing recommendation for Naomi from our Flackwell Heath team. We're delighted that she persevered with you property sale and remained positive and proactive throughout.
We will pass your comments on to Naomi and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotNegative move out experience
Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous.
They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough.
I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.
Fallx · 23 December 2025
★★★★★ 5/5
GoogleHaving just sold my house in Flackwell Heath through Frosts, I was very impressed with the whole process. The team have all been supportive and have endeavoured to make it as straightforward as possible. Laura, in particular, has been a driving force in getting through to exchange and has given me great advice and support along the way.
Liz · 16 September 2025
Agent replied · 12 September 2025
Hi Liz - Many thanks for taking the time to post this fantastic 5 star Google review for Laura and our Flackwell Heath team. We are delighted to hear that the team were supportive and endeavoured to make it as straightforward as possible and that Laura has given you great advice and support along the way. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleA excellent company to work with they helped me and my partner sell our property with ease. They gave some great advice and really made things much easier for us. Would definitely recommend if buying or selling a property and I will definitely be using there services in the future! Credit to AJ who helped us through this process and many thanks to him and the company.
Naz · 6 April 2026
★★★★★ 5/5
GoogleAlex Grace was very professional and honest. I was always informed and constantly updated with the sale of my parents house. I would highly recommend.
Dawn · 20 March 2025
Agent replied · 20 March 2026
Hi Dawn - Many thanks for writing this fabulous 5 star Google review for Alex from our Flackwell Heath Sales team. It was great to hear that he was very professional and honest and that you would highly recommend him. We will pass your comments on to Alex and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords be aware I had never used…
Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.
Tufan · 10 December 2025
★★★★★ 5/5
Facebook'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us.
The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then.
We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one.
Honestly couldn't have asked for a better partnership than Anthony and the team!'
Ramon and Bindi Sharma
Highlands Lane, Chalfont St. Peter
Bindi · 6 March 2020
Agent replied
Hi Bindi,
Many thanks for taking the time to write this fabulous recommendation for Anthony and the Chalfont St Peter team.
We are delighted to read that they have provided you with a professional and proactive property service, and that you will definitely use them again in the future.
We will pass your comments on to all involved and to our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 5/5
FacebookWe sold our house with the GX Frost branch earlier this year and were really happy with our experience throughout. Everything was done with our best interests in mind. The team, lead by Richard, were always available to talk and provide helpful advice. They are such a nice team too and went above and beyond. They completely surpassed our expectations and I would wholeheartedly recommend them.
Debs · 23 August 2022
Agent replied · 3 May 2023
Hi Debs,
Thank you for your super review for our Gerrards Cross team. It is great to read that they provided you with a professional, friendly and helpful property service that exceeded your expectations.
We will pass your comments on to Richard and his team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookGreg has been very helpful throughout the whole process of looking for a place to rent, within 15 minutes of the first initial phone call he had sent me 6 potential properties and from then we booked viewings soon after he was attentive and made the process very easy for first time rentals like myself! Always keeping in contact and keeping me up to date with any progress.
Would highly recommend Frost as an Estate Agent!
Thanks, Abby
Abby · 13 January 2020
Agent replied
HI Abby,
Many thanks for taking the time to write this recommendation for Greg.
We are delighted to read that he has provided you with a helpful, prompt and professional property service in your search for a home to rent.
We will pass on your comments to Greg and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookThe following review is from my father who does not have a Facebook account: Frost Partnership BeaconsfieldHaving chosen the Frost Partnership for the sale of my mothers (81 Yr old) house and purchase of her flat, I would like to say that the team of Franky, John and headed by David Wright were beyond excellent. I had very precise criteria for the arrangement of viewings and communication of decisions which David ensured were kept to.Totally professional does not begin to describe just how impressed I have been. His appreciation of dealing with my mother, his knowledge of the area and process and it’s complications. Above all his constant communication kept me fully in the know at every stage.If your looking for an estate agent and are prepared to be guided by their knowledge, then look no further.Mike Smith
Kathryn · 5 August 2018
Agent replied
Hi Kathryn,
A huge thank you for taking the time to post this on behalf of your father, we really appreciate it.
Please thank Mike for this glowing 5* review of our Beaconsfield team, we're delighted to hear about their professionalism, knowledge and…See more
★★★★★ 5/5
GoogleWhat can I say that's not already been said about this truly awesome team of digital experts in their field.
This team are at the peak of their game, their customer service is like nothing I've ever seen before, if you have ANY issues what so ever they are on hand to guide you through your issues and easily rectify them and get you back on your way.
Credit where it's due your team really are great.
Thank you
Austen Blakemore
Austen · 8 July 2018
Agent replied · 8 July 2026
Thank you Austen! We really appreciate the feedback!
★★★★★ 5/5
GoogleHi the agents were fantastic chasing the solicitors throughout the process to make things happen they went above and beyond what was required of them.
They were a pleasure to work with nothing was a problem. I would use them again to purchase a house and equally to sell. Good people make life a lot easier at such a stressful time.
Alan · 5 June 2025
Agent replied · 5 June 2026
Thanks so much for sharing this brilliant feedback, Alan. We are so pleased that we were able to be of assistance and that you would recommended us to others. If you ever require our services again in the future, then please do not hesitate to get in touch. Best wishes,
★★★★★ 5/5
GoogleGreat help and support with purchase of my new home from Julie Leithead. Always very helpful, friendly and answered all questions I had.
Christine · 17 May 2026
Agent replied · 17 June 2026
Many thanks for these kind words, we look forward to helping in the future.
★★★★★ 5/5
GoogleExcellent service throughout our purchase. The team at Frosts couldn’t have been more helpful. Laura Richards over-sore our move, and she was a delight all the way.
The kind gift of a Costa voucher at the end was also a really nice touch!
George · 16 November 2025
Agent replied · 20 March 2026
Hi George - Thank you so much for this fantastic 5 star Google review for Laura and our Flackwell Heath team. We are delighted to hear that the team at Frosts couldn’t have been more helpful and that you received excellent service throughout your purchase. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleThey’ll sell you a hmo without the proper planning in place. Avoid at all costs
I · 29 June 2026
Agent replied · 6 July 2026
**FALSE / MISLEADING REVIEW ALERT**
**Posting fake reviews is prohibited under UK consumer protection legislation**
The statements made in this review are false and misleading.
OPA provides a comprehensive Buyer Information Pack for every property we market, containing all material information available relating to the property. Relevant information is also clearly stated within the property advertisement.
Where a property is operated as a House in Multiple Occupation (HMO), a copy of the HMO licence will be made available for prospective purchasers to inspect prior to proceeding. Where planning permission or a HMO licence is required, this information is disclosed. Conversely, where planning permission or a HMO licence is not required, no such documentation will exist and therefore cannot be provided.
OPA takes compliance and transparency extremely seriously and encourages all purchasers to carry out their own due diligence, supported by their solicitor and professional advisers, before committing to any purchase.
If you are a genuine customer and believe any information provided by OPA was inaccurate, please contact us directly so that we can investigate your concerns.
If this review has been posted by an individual who has not had any dealings with OPA, we would remind them that publishing false and damaging statements about a business may constitute defamation and/or malicious falsehood. Furthermore, posting fake reviews is prohibited under UK consumer protection legislation. The UK's competition regulator, the Competition and Markets Authority (CMA) has powers to investigate and take action against fake reviews and review manipulation.
We have reported this review to Google and reserve all rights in relation to the publication of false and misleading allegations.
OPA, The Online Property Agency
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
