Trusted Agent profile · Farnham
★★★★★
502 reviews across 4 platforms
29 Downing Street, Farnham, GU9 7PD
Part of Bourne Estate, see every office.
Bourne Estate's office in Farnham, at 29 Downing Street, is rated 4.7 out of 5 across 502 reviews on four platforms, including 344 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Bourne Estate won in 2026.
344
Reviews on Google
This office
59
Reviews on Facebook
Business-wide
3
Reviews on Yell
This office
96
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleEasily the best experience I can recall dealing with estate agents. Bourne were very friendly and professional thoughout, and during some hiccups they remained completly transparent and communicative to get things sorted efficiently. Super lovely staff.
5/5
GoogleJust wanted to take the time to thank Rob Skuse and the team at Bournes for a very professional and supportive customer service. The way things were handled by them helped us move forward smoothly with the sale and was much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GooglePatrick at Bourne was excellent and I would recommend him to anyone considering selling their property. Always available, friendly, and helped get us through the process stress free.
Thank you so much George, it was a pleasure to deal with you and get the sale over the line -All the very best
5/5
GoogleEveryone at Bourne Estate agents was so friendly and professional, we dealt with Rebecca who was very informative throughout the whole process. She made a stressful process a pleasant one as was so easy to talk to and helpful throughout. Thank you so much.
5/5
GoogleHaving never rented a property from a letting agent before only private landlords, Josiah from Bourne estate agents made the whole process from viewing the property to all the vetting paperwork straight forward and I am getting the keys to my new property within a week of my 1st viewing. I Can't recommend Josiah and Bourne enough !
5/5
GoogleAdam, at Bourne Estate Agents, was incredibly pleasent to deal with. He managed us through the transaction (purchase) with great professionalism, and made what could have been a stressful experience, seamless. Adam was straightforward, communicative and always available to speak when required.PositiveResponsiveness, Professionalism
5/5
GoogleThe team at Bourne (Adrian and Rebecca) were extremely helpful and professional during the sale of the property I was selling on behalf of my cousin's estate. It was a difficult and at times complicated but they did everything they could to help me and we completed the sale! I would highly recommend Bourne Estate Agents. Thank you.
Good afternoon Janet, thank you so so much for the kind review, it was our pleasure to get the sale through. Thank you again for the opportunity.
5/5
FacebookAdrian and Rebecca were very professional and helpful during the sale of a property I was selling on behalf of my cousin's estate. At times it was challenging but they helped me every step of the way. Thank you for the excellent service.
1/5
TrustpilotBourne yesterday..., infants trying to do an adult job
I had approached Bourne to help my friend find a bungalow property and I was bombarded by irrelevant emails with unsuitable properties. When I insisted that they stop wasting my time with these irrelevant emails, I was informed by a Senior Sales Consultant that "Unfortunately when we sent a mailout, there isn’t a preference to select houses or bungalows, would you like me to take you off our mailing list?". Aside of the basic literacy issues here, it is clear that they and their systems are incapable of meeting the needs of individual clients. More concerning is that when one of their staff did send me details of a bungalow that I was keen to view, I let her know that I was available the following Monday and she confirmed that a viewing would be possible at 4.30pm on the Monday. Although I did not respond to this offer until late on the Friday night, I assumed that it was going ahead, unless I heard otherwise, as they had the full day on Monday to forewarn me of any changes. I stood in the rain outside the property for 20 minutes before phoning Bourne to find out how much longer the viewing would be delayed and I was told that my viewing had not been confirmed as the staff member was unexpectedly off work on the Monday and had not seen my email. I was told that viewings were due to take place at the property at 5.15pm and, given that it was 4.50pm and that the Bourne office was only a 5 minute drive, I asked if it was possible that the person doing the viewings could come now whilst I was at the property before the 5.15pm appointment turned up. The phone was passed to the staff member doing the later viewings, whom I now know is the manager, and he was highly defensive in his tone, suggesting that I was at fault for turning up at the property without the other staff member re-confirming the viewing. My request to have a quick 5pm viewing prior to the 5.15pm appointment was denied and I was offered a 6pm appointment instead. I was quite shocked by the unhelpful attitude and expectation that I would wait a further hour in the rain until all the other viewings had been completed. I declined their offer. I waited a couple of weeks in the hope that the original staff member, who sent me the viewing appointment time, returned to work. Given that I was told I should have not turned up to the viewing time she offered without hearing back from her, I thought that she would eventually respond to my email, but no. Zero customer service. I emailed her to explain the above in case her colleagues had not made her aware. I also suggested that it might be useful to cc in a colleague or manager to emails regarding viewings so that someone could take responsibility for ensuring that all clients responses were acknowledged prior to viewings. I asked for the manager's email address as I wanted to make a complaint about the "process". The staff member "replied" to my email. This was the response in total: "I’m sorry you feel this way, here is my managers email address: email address removed for the purpose of Trust Pilot bourneestateagents.com." I had not mentioned anything about my feelings in my email to her, therefore I am unclear as to what "feelings" she is referring to. However, this "response" is bog standard customer services speak for suggesting that the issue is the client's feelings, not their customer service. As she had provided her manager's email address, I was able to cc him into my response to her and I quickly got a highly defensive email from him, with no reference to the valid points I made in my original email. Whilst I was shocked to learn that the person I had spoken to that day in the rain was the manager, I now understand why there are various issues with the team that he is managing; people are led by example. An unhelpful manager who is reluctant to resolve an issue and, instead, waste time blaming the client creates an unhelpful team. I hope that they remove me from their mailing list, as requested, asap, and that I never hear from them again.
5/5
GoogleThis is the second time we've used Bourne, once for buying and this time for selling. Rob has looked after us brilliantly on both occasions. Everyone at Bourne have been friendly and professional and we would thoroughly recommend them to anyone wishing to sell their property. Without a doubt, in our opinion, they are the best estate agent in the area.PositiveResponsiveness, Professionalism, Value
Thank you for your review Julie, glad to have been able to help on both sides of a move, all the best!
5/5
GoogleAbsolute pleasure dealing With Annie, Jenna and Maddie. I felt like Theseus being led form the minotaur's labyrinth in my hour of need was able to retrace my path by Ariadne x3. Nothing was too much trouble an all through the ordeal I felt they had my best interests at heart and saw me safely home.
Thank you Gary for taking the time to leave this review, All the best from the Lettings Team, Farnham
1/5
Trustpilothighly Incompetent or just plain crooks
Moving out of a property is stressful, while working a full time job. You would hope that an estate agency like Bourne would be able to do their part of the job effectively. I can't decide whether they are highly incompetent or just plain crooks. Getting a date wrong on a legal document, sending an invoice charging for 3 days rent before checking the tenant agreement date and admitting it was their mistake and then blaming the tenant for not highlighting the mistake. We were no longer in the property, and we returned the keys when requested by the agent. We have followed instruction and done nothing wrong. Yet they want us to pay them 3 days extra rent.
1/5
GoogleI found them rude ..I saw a man outside taking photos and questioned him asking if next door was going on the market..his reply was ""ask them" yet he was taking photos of my property...I've looked on line and it's my house that stands out..and the photos of the house next door are old photos of when the property was converted..not how it looks now..overgrown garden..ect
Dear June, many thanks for spending the time to write a review. Unfortunately as you are not a client of Bourne it is difficult to review your comments in detail, however we understand that one of the team replied to your question by purely saying that we cannot discuss what your neighbours plans are, but suggested that you ask them directly as the information was confidential at that exact time. The client instructed us to use the old photography to represent their home in the way they felt best. Please do feel to call me if I can help in any other way-Kind regards Adrian 01252 723383.
5/5
GoogleBourne, Farnham have been outstanding to work with during the process of selling my house. The team provided excellent advice and support in all areas from start to finish. I would highly recommend Bourne to anyone selling their property.
Thank you so much Tanya, we really do appreciate it
5/5
GoogleSuch a professional and kind team! The whole renting process was seamless and great, we always felt that we have someone to talk to and to guide us. highly recommended!!
Thank you so much for your very kind review. Most appreciated
5/5
YellFriendly and Professional
Everyone at Bourne Estate agents was so friendly and professional, we dealt with Rebecca who was very informative throughout the whole process. She made a stressful process a pleasant one as was so easy to talk to and helpful throughout. Thank you so much.
5/5
GoogleRecord breaking customer service in my opinion, fast efficient and utterly charming these guys will get your house sold. We had a no-sale, no-fee arrangement and were delighted with the sale price achieved. With a local office to visit to take care of things and a great conveyancing recommendation this certainly helped.PositiveResponsiveness, Professionalism
Thank you so much Julia, the whole team are delighted for you, and wish you all the best for the future
5/5
Google"an absolutley fantastic service from everyone involved. Adrian, Millie, James & Adam were excellent. Very professional and at the same time a very personal service, much higher than my expectations. I have bought and sold several times in Farnham through various estate agents and Bourne have been by far the most efficient to deal with"
5/5
GoogleI couldn’t have been happier with all the staff at the Bourne. The whole team were very professional and knowledgeable. They gave us great guidance when selling our house. Their photographer took the most amazing photos of our house. Everyone at the Bourne was friendly, courteous and polite in all our dealings. It was a pleasure working with the Bourne. I would thoroughly recommend this estate agency.
Dear Amanda Thank you for your very kind words, we really do appreciate. Your beautiful home was a real joy to market and to show to potential buyers. All the very best for the future-Adrian
5/5
FacebookWe were super pleased with the service we received from Bourne. Tim and Jim were excellent and really helped us with any enquires and were very responsive. Thank you both. We definitely recommend Bourne and will use you again in the future 👍
5/5
GoogleThank you so much to the Bourne team for all their dedication on our purchase, especially to Louise for all her work holding the chain together in try circumstances and to Adrian for knowing as soon as the house came onto his books that it was exactly the place we were looking for. We are so excited for our impending move. Thank you again.
Hi Emma, we are so pleased the process went through in the end for you all. I am delighted we matched the house to you. We wish you all the happiness in your new home- Thanks again-Adrian
5/5
GoogleI move in to my first flat end of March and I cannot stress enough how helpful Tom Martin has been, very patient and answered all questions I asked. Very happy with the quick response and turn around in moving me in so quick, happened very quickly but very efficient and professional.
5/5
GoogleJust finished my tenancy with Bourne, they couldn’t have been more helpful and kind, thank you so much!!
Thank you so much Emilia, all the very best
5/5
GoogleThe lettings team are super efficient, helpful and friendly. I would recommend them to any landlord!
Thank you very much for the review. It is a pleasure working with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bourne Estate, Farnham won Gold; Bourne Estate, Alton won Trusted Agent; Bourne Estate, Woking won Trusted Agent; Bourne Estate, Guildford won Trusted Agent.
