Trusted Agent profile · Farnham

Bourne Estate Agents reviews in Farnham

★★★★★ Excellent

502 reviews across 4 platforms

29 Downing Street, Farnham, GU9 7PD

Part of Bourne Estate, see every office.

Bourne Estate's office in Farnham, at 29 Downing Street, is rated 4.7 out of 5 across 502 reviews on four platforms, including 344 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Bourne Estate won in 2026.

Google logo

4.7 / 5

344

Reviews on Google

This office

Facebook logo

4.7 / 5

59

Reviews on Facebook

Business-wide

Yell logo

3.7 / 5

3

Reviews on Yell

This office

Trustpilot logo

96

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bourne Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Farnham office, from every platform, shown as written. First names only.

5/5

Google

We bought and sold (pending paperwork!) through Bourne Estate Agents in a week! They have done a great job for us. Thank you Tom and Adam for everything.

Lucy · 20 June 2022

Agent replied · 19 June 2024

Thank you so much Lucy! , all the very best

5/5

Google

Even we are from overseas, all the agents in Bourne Estate assisted me not only starting from the beginning of property visit, their professional support also extend until now I have moved into the property. After I have raised the environment around my property needs improvement, they handled it immediately and have following up with me. Although the problem still has not yet fully fixed, I believe that they will assist and solve the problem hereafter.PositiveProfessionalism

Tsz · 20 June 2022

Agent replied · 19 June 2024

Thank you for your review, we are glad to hear all is well so far, From Bourne Farnham

5/5

Google

We recently purchased our house through Bourne Estate agents. The service we received was outstanding. Rob always responded promptly to any queries we had and was helpful and friendly throughout the process. As first time buyers, we particularly appreciated the clear guidance and information we were given after our offer was made. It made it easy for us to know which steps to take on our end. I would definitely recommend Bourne Estate agentsPositiveResponsiveness, Professionalism

Crystal · 20 June 2022

Agent replied · 19 June 2024

Thank you so very much for your kind review Crystal, Rob was delighted to help you, we wish you all the very best-Kind regards-Adrian Cannon

5/5

Facebook

I would highly recommend the Bourne estate agents. Roanna was extremely helpful and always went the extra mile to help us through our buying process. She was constantly keeping us up to date and so thorough, well mannered and genuine. We want to thank Roanna and the Bourne estate agent for making our first buying experience so positive and efficient.

Tom · 4 May 2022

5/5

Google

Thank you to Rebecca at Bourne Estate Agents in Farnham, she was calm, collected and efficient in helping us get our somewhat tricky sale over the line. Thank you!!PositiveResponsiveness, Quality, Professionalism, Value

Sally · 26 August 2021

Agent replied · 19 June 2024

Thank you ever so much Sally, we wish you all the best with the move.

5/5

Google

We had a bit of a nightmare trying to get our forever home, being gazumped twice, losing out on bidding wars and having offers rejected. When I found the perfect place that was marketed through Bourne in Farnham, Rob knew how much it meant and he was absolutely amazing from start to finish. He is incredibly personable and quite literally always responds to any questions I had throughout the process, which, a lot of the time were pretty ridiculous... while obviously looking after his client and making sure that everything was heading in the right direction. He is a very approachable person, while being ever the professional... which is exactly what you want when things can sometimes get rather stressful! I can’t thank him enough.PositiveResponsiveness, Quality, Professionalism

Jem · 26 August 2021

Agent replied · 19 June 2024

Thank you so much Jem, I know how stressful this purchase was for you!. The team and especially Rob are so pleased for you. Thank you for spending the time to write a review.

5/5

Google

I'm very happy to have found an agency like Bourne, thanks to them I was able to find and rent the most suitable property for me.And thanks to Nicola who personally cared about my case. I highly recommend them.

Antonella · 21 June 2019

Agent replied · 19 June 2024

Thank you, helping people to find their ideal home is what we strive to achieve - it's then a bonus when the clients are such a pleasure to deal with as you and your family have been

2/5

Google

The worst estate agents I have ever come across. The sales person James is rude and arrogant... not someone we would EVER be looking to work with. James left us outside a property for half an hour before we chased him and asked him if he was coming, without an apology he rudely told us the owners didn't want anymore bids and that to go home. Terrible service, do not recommend working with these amateurs

Hannah · 22 June 2013

5/5

Google

After a bumpy road, with many twists and turns in relation to our own sale, we finally got to exchange contracts on a property marketed by Bourne. However this simply could not have happened without Rob's dedication and help. He is personable, helpful and a really nice person to speak to (he even helped me when I cried down the phone to him during a stressful point of the transaction!). The whole team are very professional too and always responded promptly when I had any questions. Rob Skuse will, however, always stand out in my mind as the nicest estate agent I have ever come across. I would definitely recommend Bourne if you are thinking of selling or indeed buying a property.PositiveResponsiveness, Quality, Professionalism

Miss · 20 June 2021

Agent replied · 19 June 2024

Hi Pritika, thank you so so much for your glowing and kind review, Rob is over the moon for you after such a long transaction. All the very best in your new place. Kind regards-Adrian-Director

5/5

Facebook

Bourne estate agents are just great with their expertise and advise being very transparent from start to the end of our completion process. Very much trusted for their manner in which they conduct business. Thanks to Jim and his team for the support you gave us in our first time buy.

Mullani · 22 February 2023

5/5

Google

Daryl at Bournes Estate Agents was brilliant for the entire process of the let of my property. Quick , efficient , stressless and professional . Great job. Andy.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 20 June 2021

Agent replied · 19 June 2024

Hi Andy Thank you so much for your kind comments-All the best

5/5

Google

Extremely friendly and efficient service from Bourne. A very suitable tenant was found for my property within a week of placing it with them. The referencing and contracting process was seamless. I would highly recommend Bourne to Landlords.

Sylvie · 27 October 2024

Agent replied · 10 November 2024

Thank you for your lovely review. Most appreciated

5/5

Facebook

Gemma was amazing from start to finish. We had a nightmare with the chain below us but Gemma went out of her way to ensure the exchange happened when it did. Professional, polite and above all else, cared! Thank you for everything you have done for us Gemma, we now have our dream home that we were in danger of losing!

Scott · 14 October 2021

5/5

Google

I have had really positive experiences with Bourne Estate agents. Jenna is fantastic in lettings and Rob in sales. Keep up the good work.

Caroline · 20 June 2022

Agent replied · 19 June 2024

Thank you Caroline for taking the time to leave this review, greatly appreciated, All the best, from Jenna & Rob

5/5

Google

Isabel Garland was so helpful and guided us through the whole process

Steven · 25 July 2023

Agent replied · 19 June 2024

HI Steven. Thank you so much for the review. Isabel has very much enjoyed dealing with you and we wish you lots of luck in your new home.

5/5

Trustpilot

A big thank you to Alice and Chris for…

A big thank you to Alice and Chris for helping us find a home, we had so many questions and they had so much patience! Thank you for your amazing service !

John · 18 April 2024

5/5

Google

Daryl from the Lettings Department at Bourne was quite brilliant in finding us an ideal tenant for our property, at the asking price within two days of us instructing him to market the house for us. And that during these difficult and unusual times of lockdown. We appreciated Daryl's expert knowledge of the market and advice on how the property should be marketed. All in all a very positive experience and as or when we need to let the house again, Daryl will be our first and only port of call - thankyou!PositiveResponsiveness, Quality, Professionalism

Nick · 26 August 2020

Agent replied · 19 June 2024

Hi Nick Thank you so much for your kind comments.

5/5

Google

Very happy with the professional and friendly service. Rob was very helpful and great at keeping me updated throughout the whole process.

Adam · 20 June 2022

Agent replied · 19 June 2024

Thank you so much Adam, we really do appreciate it

2/5

Google

Very disappointed from a reptutable company. They " found " us a buyer in november who apparently had cash to buy the property, 6 months after the offer still no completion on the property and looked like they never had the money in the first place. In my opinion not enough research was done into where the money was coming from and proof of funds. We then remarketed the house with Bourne and had very little interest and all of the chasing up following viewings had to be done by myself. Wasted 8 months of trying to sell with Bourne.

Dale · 20 June 2020

Agent replied · 19 June 2024

Dear Dale, we are very disappointed to receive your recent review. We carry out due diligence on all buyers. We confirmed your buyer had appropriate funds available and we set all sales up in good faith. Unfortunately the buyer didn’t meet their commitments on timelines, despite us chasing them through as much as possible and although they had committed financially with carrying out a full survey and submitted searches, they failed to follow through with exchanging contracts. We appreciate this was extremely disappointing for you, however the buyers final choice was out of our control. In terms of the viewing feedback, in most cases it can take between 24-48 hours for a viewer to give their considered feedback, which we then instantly pass on to our sellers should we receive it. You often called us within an hour or so of a viewing finishing, which did not allow sufficient time for us to gather detailed feedback. We always aim to provide a high level of customer satisfaction and are sorry if you feel your expectations were not met on this occasion - I will be happy to discuss the matter in more detail should you wish to, so do not hesitate to contact me on 01252 723383 or alternatively email me directly acannon@bourneestateagents.com

5/5

Google

Couldn’t have had a more professional and heart warming experience! The lettings team - Daryl and Rob stand out in this particular instance, their attention to detail and care they have not just for myself but for each person who walks through the office door - are superb! I can’t thank you enough for helping me find my new home and the move in was flawless. I must also say how the sales team were just as excellent as while I had Daryl and Rob assisting me, they were taking on the role of lettings advisors - answering the phone and such - it was such a lovely experience!

Cass · 20 June 2020

Agent replied · 19 June 2024

Hi Cass Thank you so so much for the kind review

5/5

Google

We have been very impressed by Bourne estate agents. Our recent experience of selling properties has demonstrated to us the difference a really good estate agent makes to the process and Bourne is exceptional. We received sound advice from the start, we were very impressed with the way that potential buyers were contacted and we received an offer we accepted within a week. Following on we have been kept regularly updated on the process involving solicitors, surveyors etc. Bourne process paperwork as it comes in, there is no delay and they are always there to help. Fingers crossed all goes well from here. Thank you, Adam, Lauren, Robert, Louise and everyone at Bourne, you are a super team.

Kevin · 20 June 2020

Agent replied · 19 June 2024

Dear Kevin Thank you ever so much for taking the time to post a review. On behalf of the whole team, you have been a pleasure to deal with and we look forward to getting the sales through successfully. All the very best Adrian Cannon Local Director

5/5

Facebook

I recently started taking on work from Bourne estate agents and was very fortunate to deal with AImee Blackmun ,from the off Aimee was prompt ,professional and informative which made my life as a contractor very easy . I wouldn’t hesitate to recommend or work with Aimee and Bourne estate agents in the future. Paul watts Image decorating

Image · 19 October 2021

5/5

Google

Haley Prescott at Bournes did a fabulous job taking us through the purchase of our new home. I would highly recommend Haley for her professionalizm throughout what was a very Complex purchase. Haley went above and beyond to make sure that all problems were address keeping 'on the ball' all the time chasing clients and solicitors and keeping us informed of any progress. Great job Haley!!! Thank you

Paul · 21 June 2018

4/5

Google

Selling our home through Bourne was refined and straightforward. In particular Rebecca from the Farnham branch was so accommodating and helpful. Communication was fantastic throughout the process and I truly felt Rebecca went above and beyond in her efforts to ensure we were kept appraised. Many thanks to her and the teamPositiveResponsiveness

Emma-Lisa · 20 June 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bourne Estate's Google reviews

Questions about Bourne Estate Agents

Has Bourne Estate won any awards?

Yes. In The Trusted Agent 2026 awards: Bourne Estate, Farnham won Gold; Bourne Estate, Alton won Trusted Agent; Bourne Estate, Woking won Trusted Agent; Bourne Estate, Guildford won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.