Trusted Agent profile · Exeter, Devon
Verified
★★★★★
242 reviews across 1 platform
21 Southernhay West, Exeter, Devon, EX1 1PR
Part of Stags, see every office.
Stags's office in Exeter, Devon, at 21 Southernhay West, is rated 4.7 out of 5 across 242 reviews on 1 platform, including 242 Google reviews rated 4.7.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
GoogleI have just completed the purchase of a property through Stags, Exeter. The service from Nick and his team were exemplary, professional and they dealt with queries swiftly and always returned phone calls or emails. The auction portal Bamboo Auctions used is fantastic and allowed considered rather than rushed bids. Thank you, and hope to do more business soon.
5/5
GoogleCould not recommend the team at Stags enough. The ladies have all been so helpful and accommodating as my rental was not straight forwards. Nothing was ever too much to ask! Super grateful! ☺️
Thank you Rachel for writing us a review, we are so pleased you have been happy with our service and please do let us know if we can help in the future. Kind Regards, Stags Exeter Rentals
5/5
GoogleVery professional company. They listened well to our needs and supported us through a very quick sale. Would definitely recommend.
Dear Jonathan, Thank you very much for your great review. It has been our pleasure and we wish you all the best. Kindest regards, The Stags Exeter team
5/5
GoogleWe are very pleased with the service given to us. Every query was dealt with quickly and efficiently. It has been a pleasure to deal with the whole letting team.
Thank you Joy for your kind review and we look forward to working with you going forward.
5/5
GoogleMany thanks to Robin Fern at the Farm Agency for his patient negotiations, ensuring that we got a good price for our small parcel of land.
1/5
GoogleAppalling for rentals, especially when landlord decides to sell. 1) Opened door to house with prospective buyer without knocking - walked right on in. Child in house could easily have been behind door. £900 a month we pay. 2) Asked for permission to bring someone around the same day without 24 hours notice as they had forgotten to ask us. Only the paying tenants. 3) waited in for viewing as didn't want strangers in house alone, didn't show, called to be told sheepishly that they had accepted an offer on house so cancelled appointment - didn't bother telling us, paying £900 for that privilege. 4) asked to be notified of suitable properties to move to as they came available - 3 months and not 1 suggestion made 5) ignore the pertinent parts of any email you send, meaning several emails, always. Gave our notice as found place, asked about pro rata rent, said would be sent documents. Documents say nothing so another email. Would not recommend in the slightest for renters, and as a couple looking to buy in 18 months would actively avoid a property marketed by them. Edit - in response Simon, I think it fair we make clear we asked, reasonably after being told the house was for sale, that we could give 4 weeks notice rather than the 4 weeks plus the remainder of the calendar month, meaning having to give up to 8 weeks. We did this after missing out on properties we could have moved to because of this admittedly contracted point. We were told no. Well actually, the first email we sent ignored this question - see point 5. Then after we said absolutely not to the visit with less than 24 hours notice (point 2), and we were asked why and we said one reason was the lack of care for your existing tenants and pointed out the reasonable 4 week notice request, suddenly this was achievable if we relentled to the visit. So as for liaising to help us, the tenants, that is a little misleading. We didn't call you back, we were busy finding a new home and, after having done that, we have nothing to achieve through further discussions.
Dear Mr Lunnon, We are very sorry to hear about this; I did respond promptly to your email when you first raised your concerns, although I did not appear to receive a response from you and as you have since spoken to my colleagues I thought your concerns had been resolved. With regards to the viewing we had understood you were going to be out and apologised at the time and following on the phone, unfortunately this was down to human error nonetheless apologies again. I understand we have liaised between yourselves and the landlord to make the situation a little easier for you finding a property. I know my colleague came back to you on Saturday, although if you would prefer to discuss this further with myself please do call 01392 255202. Many thanks, Simon Cooper.
1/5
GoogleWe found that with the basics such as communicating with the sellers they fell short meaning we were left without furniture that had been agreed, they didn't check the property at all so we arrived to a burst sewage pipe and would tell us pass on a message to the previous owners to forward their mail. They didn't even do the views in the first instance.
Dear Connie, I am very sorry to hear of your experience and I would be more than happy to discuss the matter directly with you, please could you get in touch with me at Stags Exeter office on 01392 255 202. Best wishes, Nick Smith, Branch Manager and Associate Partner
5/5
GoogleI have used Stags for many years to let properties. They have always performed and made the process of reletting to decent tenants a very straightforward one.
Thank you James and thank you for choosing Stags! We look forward to helping you again in the future. Kindest regards, Stags Lettings Exeter Team
5/5
GoogleI can not speak more highly for Stags. They are always very professional, cheerful and happy to help. They are honest, supportive to all parties, and proactive in their approach. They are very clear / transparent in any financial issues, which is very reassuring. Thank you
Thank you, Simon. It has been a pleasure managing your property over the years and we are happy you’re pleased with the service you have received. Speak to you soon I am sure. - The Rentals Exeter team
5/5
GoogleMany thanks to Ed Thorne at Stags Holiday Complex division for helping us through a very challenging purchase, giving advice and encouragement when needed and being a shoulder to cry on when times were tough but keeping a level head and keeping the seller onside when our mortgage lender was being difficult. I’d definitely call Ed if I ever decided to sellPositiveProfessionalism
Dear Oliver, Many thanks for taking the time to write such a lovely review! We are thrilled that you were pleased with our service and it was a pleasure to help you. We wish you all the best for the future
5/5
GoogleHave let my property under a full management service with Stags Exeter Rental Services for over 20 years now. A wonderfully helpful team who are always thoroughly professional and supportive. Sadly I have decided to no longer offer the property for rental however I shall be utilising other professionals within Stags to market the property for me.PositiveResponsiveness, Quality, Professionalism, Value
Dear Sue, Thank you for your lovely review and gift, we wish you luck for the future. Best wishes, The Lettings Team at Stags Exeter
5/5
GoogleI would definitely recommend Stags Exeter, as an inexperienced new landlady I have found them to be really knowledgeable, professional, patient and courteous. The service has been efficient and reliable and Tess and Jackie have been a great support guiding me through the whole lettings process, helping me to sort out my property and finding some great tenants. Thank you ladies!
Dear Mel, Thank you for your lovely 5 star review, we appreciate your comments and we are so happy we were able to help find you a suitable tenant for your lovely property! We look forward to working with you going forward. Best wishes, The Lettings team at Stags Exeter
5/5
GoogleReally great people to do business with
Dear Clive, Thank you for your kind review. Please let us know if we can be of any help in the future. Kind Regards, Stags Exeter
5/5
GoogleStags have been absolutely brilliant, marketed our property and it was let within 2 viewings. From marketing the property to the tenants moving in everything was carried out very professionally without any hassle - what more could you ask for! Delighted with the level of detail and personal service, highly recommend. Thank you
Thank you Mary, it has been a pleasure working with you and Mike. Best wishes, The Lettings team at Stags Exeter
5/5
GoogleExceptional service throughout the rental process, explained fully the whole timeline from a first viewing all the way up to receiving the keys. Won't rush you to make a decision and will always give plenty of time and warning for any paperwork that's due.
Thank you for your kind words and we hope that you will soon settle into your new home. Best wishes for your future careers too. - Jackie and the team at Stags Exeter
5/5
GoogleVery good costumer service. All the agents are very kind and helpful. Everything went well. Thank you .
Thank you for your review, we work hard to provide a level of service that we can be proud of and one we would like to receive ourselves. We wish you all the very best for the future, The Stags team in Exeter
5/5
GoogleMy family were most impressed with the service provided by Jacob and Emily who helped make the selling of the family home as stress free and easy as possible. We particularly appreciated their regular and timely updates, and no nonsense approach.
Thank you very much for taking the time to write such a lovely review. Your comments are very much appreciated and you were a pleasure to work with. We wish you all the best! Best wishes, The Stags Exeter Team
5/5
GoogleTop job…very professional…wouldn’t hesitate to recommend them
5/5
GoogleOur experience from the letting team (Tess, Josie and Polly) was and still is the best that we had from letting agencies. Always friendly and helpful! Glad to deal with agents that I know that I can talk to them anytime and they are willing to listen and help us!
Thank you for your lovely review and we hope you enjoy living there. Best wishes, The Lettings team at Stags Exeter
5/5
GoogleWe have let several properties through Stags as our rental agents, over the last 10 years and strongly recommend their professional, knowledgable, reliable and friendly service, particularly the Exeter Branch. The staff are responsive and helpful to both landlords and tenants and have been an invaluable, integral part of our letting business.
Dear David, Thank you, firstly for taking the time to write a review and secondly for using Stags Lettings over the years. It has been great working with you and you know where we are if you need our help in the future, we would be more than happy to help Best wishes, The Lettings team at Stags Exeter
5/5
GoogleStags of Exeter are professional land and country house valuers / estate agents. I recommend George who is very professional and good his job.
5/5
GoogleThank you very much to Stags at Exeter for getting us through to a successful outcome despite many hurdles along the way during a period when the market was in turmoil.. In particular our thanks go to Nick and Nina for putting up with our frustration during our fourth attempt to sell our house and for their patience in resolving issues beyond their immediate control. Well done Stags! Jo and John
5/5
GoogleStaggs took over the rental of my property after many years with another agent. The team worked quickly, the paperwork and communication was clear and the whole process was very smooth. High recommended.
Thank you Bridget for your kind comments and for taking the time to write us a review. Best wishes, The Exeter Lettings team
5/5
GoogleVery personable and felt reassured throughout our purchase. Thank you to Jacob in particular - we would recommend to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stags's Exeter office has 242 reviews across 1 platform: 242 on Google.
Stags Exeter is rated 4.7 out of 5 across all 242 reviews, and 4.7 out of 5 on Google from 242 reviews.
Stags Exeter, 21 Southernhay West, Exeter, Devon, EX1 1PR.
