1/5
GoogleDidn't end up renting with them as I was immediately put off by the lack of professionalism in the first email correspondence with Adam
Trusted Agent profile · Exeter
Francis Louis Exeter reviews
★★★★★
279 reviews across 2 platforms
Francis Louis House Belmont Road, Exeter, EX1 2HF
Francis Louis's office in Exeter, at Francis Louis House Belmont Road, is rated 3.9 out of 5 across 279 reviews on two platforms, including 190 Google reviews rated 3.9.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Google5/5
GoogleSuch an amazing team, helped me with every question I had! Neve was lovely
5/5
GoogleTop class service from Scott on the maintenance team repairing a few teething problems within my flat. Very efficient and quick service. Highly recommended
5/5
GoogleWe had a very good experience buying a property through Francis and Louis. We felt looked after by both Tom and Adam, who were accommodating and responsive. We definitely recommend them.
1/5
GoogleDangerously pulled out in front of me on the road as couldn't be bothered to wait behind a stopped bus
5/5
GoogleGreat experience selling my house, Adam and his team were really very helpful and efficient. I felt like they went above and beyond with the whole process and I will be using Francis Louis in the future, highly recommended! It makes such a different when Estate Agents actually care about you and want to make things as painless and stress free as possible. Thanks again!
1/5
TrustpilotThis Lettings agency is a disgrace
This Lettings agency is a disgrace. The ironically named manager is a bully who relies on the lack of knowledge of rights of student tenants as an excuse to ignore issues and complaints. No check out performed, no evidence shared to support spurious landlord claims to withhold deposits. If you use this agency you will need the mydeposits dispute team when you leave. Good luck!
1/5
GoogleAdam was the most unprofessional person I’ve ever had to deal without. Rude and can’t handle any sort of criticism. Don’t use these agents especially if you’re a student- the house was unacceptably dirty when we moved in and they didn’t even have proper fire safety or know where the meters wereNegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleAdam and his team sold my house within a week of it being on the market. They were professional and friendly and I felt at ease with the whole process and was kept informed throughout. I would recommend Francis Louis to anyone wanting to sell their property as they work so hard and really do go above and beyond.
5/5
TrustpilotHave been looking into renting didnt…
Have been looking into renting didnt have the first idea what i was doing. Im so thankful for all the helpful information and help im receiving from Jamie can not thank him enough.
5/5
GoogleOriginally, I had given this place 1 star because of an administrative mistake which cost me a few hours of travel. I was not happy. But Adam the Director of the company upon seeing my review went above and beyond to give me a call personally to apologise for inconveniences caused. Hence 5 stars for a swift response and a genuine apology, which I’m sure will only help the company grow further under such leadership.
5/5
TrustpilotWe had a great experience renting with…
We had a great experience renting with francis louis. From viewing to move in communication has been very quick, to even helping us out when we had issues with our moving company
1/5
GoogleCompletely unprofessional, long periods of delay with communications, conveyancers are rude over the phone, flat was not clean or had working appliances when i moved in, nor was it furnished as I contracted for. Anytime there is an issue with my flat they try to get me to fix the problem so they don't have to do any work.
5/5
GoogleOutstanding service from Scott, resolved several of our issues now, always polite and well mannered. A+
5/5
TrustpilotKnowledgable staff
All the staff at Francis Louis are very knowledgeable and real experts in what they do. They made the whole process of renting so easy. Would highly recommend to anyone
5/5
GoogleSam was an absolute star when it came to advice on selling our house, he kept in contact, kept to times and nothing was too much effort. Best estate agent in the south west.
5/5
TrustpilotOur thanks to the team at Francis Louis…
Our thanks to the team at Francis Louis for the recent sale of our home of 10 years. The whole experience and input was relatable, enjoyable, and professional, from start to finish. Communication was effective but never excessive. We have no hesitation in recommending them if you are considering selling your home.
1/5
GoogleWorst Estate Agency in Exeter! Do not touch Francis Louis with a barge pole. They will literally tell you …
1/5
GoogleThere are some very favourable reviews here. Ignore them. This is arguably the most unprofessional company that I have ever had the misfortune to encounter. Francis Louis dragged their heels and were extremely unprofessional throughout our dealings. Instead of doing what I asked, the company director, Adam "I'm Absolutely Nobody's" Friend, came at me with the attitude of a drunken Essex boy looking for a bar brawl...and he expected to get away with it. He needs to do better. MUCH BETTER. This firm doesn't even know how to spell PROFESSIONAL. This kind of company perpetuates the estate agent stereotype. SHAME ON THEM. Avoid like the plague. You have been warned!!!
1/5
GoogleI bought a house through this firm as the vendor's agents. This was the seventh time I've bought a property. Francis Louis caused me more unnecessary stress than all those other transactions put together. While still well within the average time in which UK sales were completing at that point, the agent suddenly decided that the sale had to be completed at very short notice and began accusing the agent handling my own sale of being incompetent and accusing my purchasers of lying. The agent was so difficult to deal with that the head of conveyancing at my solicitors had to take charge of the case personally. No doubt Francis Louis would say that they acted for the vendor not the buyer however I don't think it's in the vendor's interests to nearly pull the plug on a perfectly good sale which would have meant starting the whole process again when the house had already been empty for eight months. I would never want any further dealings with this company.
5/5
GoogleSo, I had tried to sell through another agent before moving to Francis Louis, but they did not hold that against me!! I had initially fallen in to the trap of being told what I wanted to hear by the other agent (the price we could achieve and that we would sell quickly!) but of course that was just to get our business on the books! From the outset Francis Louis were different! They were kind and responsive, not pushy and they listened, asked questions and discussed options and rationale. I really liked that, and felt that I was a person to them! I felt they were completely honest and realistic about the market we were in and their valuation was spot on because it generated viewings and they negotiated a good proceedable offer that we accepted. They took time and trouble to listen and guide us through the selling process and totally managed our expectations. They were very steady and true to their word. They did not magic our buyer out of thin air - or overnight, but they generated interest and provided an excellent service to potential buyers, they were flexible around viewings over the Christmas holidays and paid attention to detail, making sure that they knew the workings of the property. Later, they were great at keeping on top of the solicitors to make sure that everyone along the chain were on the same page, right up to completion. I'm really happy with the outcome and would not hesitate in recommending Francis Louis.
5/5
GoogleFrancis Louis have been our agents for a good amount of time, as we were going through the process of trying to find a house, as well as selling ours through them. From the very beginning, we found James (Edwards) to be very polite and understanding. When we made suggestions, these were taken on board. Both James and Adam have done their best in supporting our house search, and always made sure we were first through the door if something of any note came onto their books. When approaching our exchange date, James did a wonderful job in keeping everything on track and ensuring that all parties were kept up-to-date. We really appreciated this professional approach, but also the understanding that house buying and selling is an emotional process. We are very grateful to have chosen an agency that isn't trying to outsmart other agents, and only has their clients' best interests at heart.
4/5
Trustpilotgood team helpful and experienced.
had good relalationship with team helped along the sale took longer as had siting tennent but fine result.
5/5
GoogleFrancis Louis has managed our rental properties now for over 2 years and have been first class. Nothing is to much trouble and take away all the stress of managing. They continue to deliver year after year and deserve the 5 star rating. Keep up the great work team.
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Questions about Francis Louis Exeter
How many reviews does Francis Louis Exeter have?
Francis Louis's Exeter office has 279 reviews across two platforms: 190 on Google, 89 on Trustpilot.
What is Francis Louis Exeter's rating?
Francis Louis Exeter is rated 3.9 out of 5 across all 279 reviews, and 3.9 out of 5 on Google from 190 reviews.
Where is Francis Louis's Exeter office?
Francis Louis Exeter, Francis Louis House Belmont Road, Exeter, EX1 2HF.
