5/5
TrustpilotGreat receptionist!
Great receptionist!! Tom helped me let out my flat,I then came into the office and the receptionist was extremely welcoming and offered me a drink.
Trusted Agent profile · Exeter
Francis Louis Exeter reviews
★★★★★
279 reviews across 2 platforms
Francis Louis House Belmont Road, Exeter, EX1 2HF
Francis Louis's office in Exeter, at Francis Louis House Belmont Road, is rated 3.9 out of 5 across 279 reviews on two platforms, including 190 Google reviews rated 3.9.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThe biggest mistake I made was to not…
The biggest mistake I made was to not listen to advice from friends to never ever use Francis Louis or I would regret it .They are one of the most unprofessional companies I have ever come across . I had an offer accepted on a property and managed to secure an excellent mortgage rate . I missed this rate because the property did not have a current EPC and I had to wait 2 weeks before they provided the mortgage company with one . They let out and advertise properties without an EPC which is illegal . This was the first of many things that went wrong In my purchase and I ultimately had to pull out because of their incompetence consequently losing a lot of money .Adam is the person who drives this incompetence and unprofessionalism. He is rude and morally inept . Unfortunately I found out the hard way and should have listened to the word around town that this company should be avoided at all costs . BEWARE
5/5
TrustpilotCarly was absolutely brilliant she…
Carly was absolutely brilliant she explained everything clearly in helping to rent our house. She is an asset to the business.
5/5
GoogleVery professional team. Jamie and Carly were happy to help sort the issues brought forward quickly and efficiently.
1/5
TrustpilotI don't even want to leave one star
I don't even want to leave one star , Adam is unprofessional and at best a con artist. Trying to keep students deposits, not engaging in any communication to reconcile grievances. No evidence supplied for trying to retain deposits. Downright rude and self entitled. Avoid this company at all costs.
5/5
Trustpilotgreat staff sorted out my maintenance…
great staff sorted out my maintenance issue straight away, really polite people would definitely recommend if your looking for student accommodation
1/5
GoogleI’ve been a tenant in one property In the city of Exeter which been managed by this realtor agency. Everything was fine until the previous owner (who also maintained the property) decided to sold it out to someone else. Since then tenants faced few major issues with internet connection (it’s a student accommodation and we were in the lockdown (caused by the pandemic) so obviously stable internet connection was crucial). We’ve been cut out for more than 2 weeks (I personally had to invest in umlimited data). Felling sorry for all of those who had to do online lessons or even working from home. Next issue was the garbage collection. During hot season bins were overflowing. Very often walking into the binyard area was impossible due to stockpiling rubbish in the entrance. And it smelled bad too. Plus rats been spotted on site as well. Imagine how dumb they are that they let that thing happened (Especially if the property was within a walking distance to the riverfront). Obviously they put the blame on some random cars parked next to bin area (without permission). So the way for rubbish colector was blocked. it just proved that they are even not capable to manage a parking XD. Another problem which I encountered as a tenant was they way how they handle technical issues. My shower cabin was leaking. The technician popped in and he spotted a crack in the shower tray, so that’s caused the water overflowing all over the bathroom. He said he’s gonna send those pictures and report the issue to the agency and they will send someone to fix it. Fair enough you will say? Not this time. Ms Ruby (Which was sorta a property manager or at least she was responsible for staying in touch with tenants) literally ask me to NOT USE THE SHOWER until someone will fix the problem for me… maybe she thought I can have a bath in the river nearby xD ? Instead of fixing it, they sent another so called plumber and he said there is no crack in the tray (when you could literally stick your finger inside the crack xD). Ruby said in the email “ The second plumber we had to the property has said there is no leak. But that the door was hung slightly wrong meaning when someone showers it would leak out. He put this back into place when he was at the property last week.”. I was so confused and mad at the same time and just convinced me In a opinion that Francis Louis are a bunch of pisstakers and unresposible retards. And I was paying for the whole party above 7k£ annual. Which is kinda joke if you compare the price to the level of unprofessional decisions and ignoring tenants problem. I’m not going to mention couple of other issues because it's already been said enough above. The only plus is the flat on it’s own was cozy and people whose lived Inside the property were nice. And living there made me fell like I took a part in another monty pythons film 😂 Little Bonus in the picture :) Meet the Sam, apparently he was one of the tenants which used to live in the binyard of property managed by the Francis Louis ltd (You meant to see a dead rat which I found in the binyard, unfortunately Google won’t Let me upload the picture)
5/5
GoogleWe cannot thank Adam and his team at Francis Louis enough for their professionalism, patience and perseverance in selling our property. Their expert knowledge of the local marketplace secured us immediate viewings which were organised in blocks to avoid disruption. It wasn’t all plain sailing, we had 2 potential sales fall through, but the dedication of the Francis Louis team quickly rectified this and we have now completed at above the figure we’d hoped. Fantastic service and one that we would wholeheartedly recommend. Thanks team Francis Louis!
5/5
GoogleJames at Francis Louis took care of our house sale in Exeter. He was absolutely brilliant from start to finish. We had a really high number of viewings on the place over 2-3 weeks, and ended up getting a price we were happy with from a very reliable buyer. We were kept in the loop through the whole process, and James kept us up to date on every development, big or small. Fantastic service from a great agent and great company!
5/5
TrustpilotThe service and staff was really…
The service and staff was really respectful and easy to communicate . Thank you for the service !
5/5
GoogleFrancis Louis have a great lettings team who understand the intricacies of the Exeter rental market inside and out. They also have an efficient maintenance team in place that work hard to provide an efficient solution to property repairs. I would recommend their services and have been using them for 3 years.
5/5
GoogleThanks to Jamie for such an informative viewing last week. Much appreciated!
5/5
GoogleMe and my partner have just rented a property with francis louis. I must say the property was in excellent condition. They clearly worked very hard in making sure this was up too a good standard. The move in process was super easy. Jamie handed over my keys and gave me plenty of information needed to have a smooth transition.
5/5
GoogleExtremely happy with my house sale experience with Francis Louis. I am so glad I chose to sell through them. They were responsive and professional throughout the whole process. They found appropriate potential purchasers very quickly which meant I could continue with my onward purchase and made the process seem easy. I have already recommended them to my friends and will use them again when I come to sell. Thank you again to the whole team and especially Adam, Ethan and James.PositiveResponsiveness, Professionalism
5/5
GoogleI have used Francis Louis to sale my house. To start with the viewings were minimal, but I believe this was down to the market conditions just after Christmas and general uncertainty amongst people with things like the stamp duty holiday and so on. It was not really Francis Louis’s fault. However, within a few weeks the viewings picked up and the whole team worked very hard to find us a buyer. I have to give special recognition to James Edwards the Assistant Manager. James was very helpful throughout the entire process. James was very open and transparent with regular communication. This was very refreshing to see in estate agents. He never tried to pull the wool over our eyes and was happy to assist us in handling some of the more challenging aspects of the sale. I would rather deal with honest estate agents like these guys. I would highly recommend them to anyone. Nothing is ever too much to ask for. They always return calls promptly and are always available to talk to you. A 5 star service. Thank you again to Adam, James and all the team. Steven Moore and Katherine Moore from ExeterPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe came across this estate agent as they were selling a lot of new homes in the area of our coachhouse and came highly recommended by the builders. We have dealt with them since and we cannot recommend them highly enough. Adam and his team have been amazing responding promptly and very professionally. We have had a first class service in both letting and providing the inventory. We will always use them in the future for our letting needs and residential sales. Thank you everyone in the team.
5/5
TrustpilotSuper helpful, gave us all the information we needed:)
Everyone in the Exeter branch has been super helpful - we’ve had a lot of questions as first time movers and they’ve answered all of them and made everything super clear and easy. Carly gave us a viewing and was also super happy to help and answer any questions we had - she has since found us our first place and we’re very grateful for everything! Would 100% recommend :)
5/5
TrustpilotSale of 6 bed student let HMO 2024.
We listed our 6-bedroom student let HMO in Exeter on 12 Sep 2024. Adam sprang into action and had the listing up on various property websites that day. After negotiation by Adam with a potential purchaser we accepted a good offer on 16 October 2024. There followed a period of intense activity by Adam and Olivia to get all the property certificates and right-to-let documents updated. we completed the sale on 17 December 2024. What a great Christmas present and wonderful professional service by the Francis Louis team. Even post sale they have continued to help with the transfer of the tenancy to the new owner/landlord. Well done FL and many thanks, John Rayner, Landlord (retired).
5/5
TrustpilotCarly was lovely and very helpful
Carly was lovely and very helpful! She provided all the information we needed to know and was very friendly showing us around.
5/5
TrustpilotProfessional
The number one lettings agent in the area in my opinion
5/5
TrustpilotAdam produced a fantastic brochure and…
Adam produced a fantastic brochure and went to market very promptly. We were fortunate, as were Francis Louis, that our house pretty much sold itself and did so very quickly. So in terms of work, this wouldn’t have been their most demanding sale. That said, we took a long time to find a suitable property so communications with our buyer were key. Olivia managed this and did an excellent job up to and including completion day.
5/5
GoogleAn absolutely expert agency, dealt with all issues raised swiftly and conversed professionally on my behalf. Although there have been some difficulties during my tenancy (to no fault of the agency) the team helped in any which way to resolve the issue, and succeeded much faster than I could have ever anticipated. Thank you so much to the whole Francis Louis team and especially Ruby for always dealing with any concerns I had with a smile!
5/5
GoogleAdam and his team have been incredible from start to finish. My property was on the market with another agent, for 6 months, with only 4 viewings. The property had the added complication of a short lease, but Adam wasn’t phased by this and marketed it in the correct way, to appeal to inverstors. Within 2 weeks, he had sold my property to a cash buyer. The process was as smooth as could be. Adam played an integral part of the whole process, by liasing with the buyers solicitors and keeping me informed. Often before my own solicitors did. Incredible service from start to finish. Definitely a company who go that extra mile.... Thank you Francis Louis!
5/5
GoogleThis was my first time selling a house and I am really pleased that Adam and his team were handling it. They got the asking price and a cash buyer. I always felt like my concerns were listened to and taken into account, and the level of problem solving and communication between various parties was impressive. I found it quite a journey selling a house, so having an agent who balanced professional expertise with personal kindness was a big deal and meant a lot. Thank you.
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Questions about Francis Louis Exeter
How many reviews does Francis Louis Exeter have?
Francis Louis's Exeter office has 279 reviews across two platforms: 190 on Google, 89 on Trustpilot.
What is Francis Louis Exeter's rating?
Francis Louis Exeter is rated 3.9 out of 5 across all 279 reviews, and 3.9 out of 5 on Google from 190 reviews.
Where is Francis Louis's Exeter office?
Francis Louis Exeter, Francis Louis House Belmont Road, Exeter, EX1 2HF.
