Trusted Agent profile · Ewell
★★★★★
875 reviews across 1 platform
220 Chessington Road, Ewell, KT19 9XA
The Personal Agent's office in Ewell, at 220 Chessington Road, is rated 4.9 out of 5 across 875 reviews on 1 platform.
Every review we hold for the Ewell office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended
I recently let out my property with The Personal Agent. Sameer was my contact within the agency. I found the process was managed efficiently, availability and responses were excellent, communications were clear, and advice was on hand when needed. Very please with how things went. I wouldn't hesitate to recommend as the service was top-notch.
5/5
TrustpilotExcellent customer service - Stephanie
I have dealt with the Epsom branch throughout my tenancy and have been very impressed with the level of service I received.
5/5
TrustpilotCallum Kirkby - Thank you!
Callum Kirkby Senior Lettings Negotiator in Epsom has been amazing! We have never been through the renting process before and Callum has done a great job of explaining everything to us. He has been patient and very helpful and has gone above and beyond to make this an easy move for us! Thank you so much for everything ☺️
5/5
Trustpilot100% Recommended
Thank you to John Ramsay and The Personal Agent Team Stoneleigh, who helped us with the purchase of our very first home. John was great throughout the whole process; from viewings to completion, he was extremely helpful and quick to respond to all our queries. The team was also supportive and proactive when any issue arose, making all the relevant phone calls when necessary. We will definitely come back to them for future selling/buying properties.
5/5
Trustpilot3years + renting this property
We’ve been renting the same property for just over 3 years, and have had great service with Personal Agent Lettings, especially Charlotte. There have been a couple of issues with the property, and Charlotte has been our contact and always keeps us updated with what’s happening. She is empathetic, helpful and responsive- thank you so much for your help Charlotte!
5/5
TrustpilotGreat experience
We had a great experience with John at the personal agent. From start to finish he was friendly, professional and very helpful.
5/5
TrustpilotHave used the agency before over a…
Have used the agency before over a number of years. Always professional and willing to assist.The lettings team are great. They work well together and you can tell it's a happy environment. You are always greeted with a smile. Chris has been my contact and was always able to answer any questions even out of office hours. He's a very approachable professional negotiator.Ronnie too is another professional team member. Richard
5/5
TrustpilotThe Personal Agent Epsom - 10/10
I used the services of the Personal Agent in Epsom, when I sold my house in December 2021, my family and I required a rental property !. This was my first time in x25 years renting again, so all new to me versus process etc. We dealt with Kate Murphy, who did a fantastic job and all went to schedule versus letting.If you or your family require a professional letting agency, I would highly recommend the Personal Agent in Epsom, speak to Kate. Excellent professional service provided and always punctual, BIG thankyou.Regards,Mark & Family (and x2 cats)
5/5
TrustpilotStephanie and the whole team at The…
Stephanie and the whole team at The Personal agent have been phenomenal. They looked after my apartment and did a sterling job of managing it for me.
Thank you for taking the time to post and share Adrian, really appreciated
5/5
TrustpilotStephanie from the Epsom branch…
Stephanie from the Epsom branch provided excellent service. She handled my end of tenancy smoothly and maintained prompt communication throughout.
5/5
TrustpilotSarah Goddard has been a star agent when purchasing our first house!
Sarah Goddard has been great throughout the whole process of purchasing our first house. If it wasn’t for her this process would have taken much longer. Very helpful and informative, talking me through each step of the process whilst providing the support it in a positive and friendly way! Thank you, Sarah for your help - it’s been a pleasure having you as our agent in this process :)All the best,Oskar
5/5
TrustpilotWe have recently been helped by Sameer…
We have recently been helped by Sameer to organise a property for my daughter to rent with 2 others. Despite it being a complicated case, he has been extremely helpful and supportive in accommodating everyone’s issues and individual situations, and has been excellent in corresponding and keeping us all updated. Thanks Sameer.
5/5
TrustpilotHelpful, knowledgeable and went that extra mile
Adam is a credit to the team at The Personal Agent. He has helped with both the sale of my parents home and the purchase of my own in the local area. A massive thank you for the work you put in to get both transactions over the line in a tough market. I would highly recommend Adam to anyone looking to buy or sell locally.
5/5
TrustpilotExcellent service, highly recommend!
Andrew came to our house on a Wednesday to value it and by Friday had 16 viewings arranged for the Saturday.Absolutely amazed at that as there was no time to take photos or advertise it.Dan was dealing with us and gave an excellent service. Professional, communicative and really on the ball.Suzi did the viewings and again she too was professional, friendly and we knew our house was in good hands.We were offered asking price by a buyer with no chain on the Monday. Excellent!Massive thanks to all at The Personal Agent in Stoneleigh.We would highly recommend them :)
5/5
TrustpilotProfessional and courteous
We had a very good experience with The Personal Agent, Stoneleigh. Paul kept us informed throughout and the whole process from beginning to end was handled in a professional and courteous manner. Paul shone through on 'exchange' day when things started looking a bit wobbly due to various reasons at the top of the chain, but all worked out well in the end. We have no hesitation in recommending The Personal Agent to others.
1/5
TrustpilotI couldn't Adam and Eve it!
I was out of contract with Personal Agent, Epsom - they had been trying to sell my flat for over a year. I got a call from Adam Latter, the chap that was managing the sale. We had - today - put it on with another, smaller, local agent and Adam tried to tell me that we had breached the contract. Which we hadn't! We were perfectly within our rights to put the flat on with whoever we wanted. We had - after the initial 3 months (last October) - a multi-agency agreement. We had sold this flat back in March (this year) and Adam managed that negotiation. His handling of that deal was abhorrent. He seemed more interested in the buyer than the vendor and tried to force us (bully us) into taking a lesser offer that we couldn't afford.My advice to Adam and all that may have learnt from him is to always put the vendor first - above the buyer, above your commission and above your own 'personal' opinion. The vendor is your client when selling a property - they should be your priority. It wasn't the case with us.Adam told us on this call that he was 'stepping back' for our own good. That's rubbish! He was just too inadequate a salesman to sell our property. My advice to Adam and others - if you make a mistake then own up to it and face it - don't run away from it. How dare he treat people this way? How dare he question my integrity when he was in the wrong? Personal Agent are supposed to be the best estate agent in Epsom and the local area - that's why we went with them. That's why we agreed to their high fees. Well, I'm here to tell you that, if you get Adam overseeing your sale I'd think twice before committing to it. Disgusted and disappointed from Epsom.Having read the response - it is simply not true. We have been with two agents since last October - the one that is directly opposite your branch! We even joked about the friendly rivalry that would ensue. We had concluded the three months sole trader agreement. This response is not good enough. Once again, my integrity is being brought into doubt. Shameful!
Dear Alan, Naturally we are extremely disappointed to receive your review and apologise that you feel so aggrieved. We have checked the agreement we have on file and we only appear to have a sole agency agreement. Whilst the sole agency period has expired, the agreement asks for a notice period should any client wish to withdraw or swap to a multiple agency. To our knowledge we had not received a call from you, to advise you were instructing another agent. Adam has been with the company for a number of years and has never received such poor feedback, so we are naturally concerned by your feedback and will be looking into the matter further. Adam’s suggestion to ‘step back’ was because he advised it does not look good if a property is advertised with multiple agents at once and we did not feel it would be beneficial for either of us. As you are aware we are a small local business and negative reviews do nothing to rectify any issue, so we would welcome an open dialogue to understand what we can do to put things right? We totally understand the stressful position you are in at present, and assure you no malice or distress was ever intended. We’re equally sorry we were unable to sell your property again, but wish you all the best for the future.
5/5
TrustpilotSarah from The Personal Agent
We had Sarah dealing with our sale of our property and were thoroughly pleased. We had complications and delays in our sale and Sarah was fantastic in chasing it up with the others involved and her communication with us was brilliant. We would 100% recommend her services and thank Sarah for all the help and advice she gave us!
5/5
TrustpilotGreat Lettings Experience
Sameer (Sam) and Chris in Lettings were extremely helpful throughout the whole process and always made time to assist us.Sam's knowledge and communication was excellent. It made a potentially stressful move much easier to deal with. I would definitely use their service again in the future.
5/5
TrustpilotThe Personal Agent has been looking…
The Personal Agent has been looking after my rental property and tenants for the last couple of years and I am happy with their services. I am especially grateful for Charlotte's help as Charlotte has always been very approachable, reliable and prompt sorting out issues. Thanks Charlotte for all your help thus far.
1/5
TrustpilotIf you are considering renting a…
If you are considering renting a property, please avoid this agency.Firstly, they rented me a property full of damp and mould covered with a layer of paint by the landlord which they knew about this. I was a third tenant moving in less than two years after being told by the next door neighbor. Furthermore, dampness and mould returned after 4 months in the whole property. This made us sick, especially me since I was pregnant and also had another child with disabilities. To conclude and to make matters worse, the property had gutter issues. Subsequently my landlord put a claim against the block management and still not resolved after me moving out. As soon as I talked about the damp and mold in the other rooms, he said in writing that the gutters were causing the damp and mould throughout the house, which was not the case. We were fed up of living in dispair, therefore we contacted the Epsom Environmental Health Agency and they confirmed in writing that the property had degrees of dampness not properly addressed by the landlord. To my dismay the landlord confirmed another story to the Environmental agency and served me section 21 because I reported him to the agency. This is illegal to kick out an excellent tenant that has been paying full rent and living in dispair for 8 months. We were happy to leave and took us a while to find another property. However, as section 21 was served the landlord instructed these bunch of cowboys to show the property to potential tenants. An open day was arranged and many people attended. To the first few visitors someone called Callum from the agency claimed that all the problems were caused by us which I addressed him on the spot saying that was not true. As a result, I took it further and am currently awaiting a response from the property ombudsman regarding my complaint. Then, as we managed to find a property early then my contract expired under their knowledge we paid three weeks worth of rent instead of the full amount. We were constantly harassed by them to leave as soon as possible because my landlord had to make repairs for the new tenant's arrival. At the time of my deposit being returned the landlord and t them claimed that they did not authorise me of not paying the full rent and deducted from my deposit. Of course I opened a dispute with DPS regarding this because they are liers.Avoid them if you want to avoid being misled and having heartaches.
Dear Milena, Both my colleague and the Landlord have been in regular communications with you already, however I am happy to explain it again on Trustpilot. Firstly, we do not manage this property. The Landlord instructs us on a Letting Only basis to find tenants. We are not the managing agents but I understand that in regards to the damp / mould, The Landlord had informed you on numerous occasions that it is a Block Management issue and is in hand with the relevant company. He has done everything possible to make your tenancy comfortable and pleasant. Upon being served notice, you asked to extend your stay. I am unsure as to the reason why if the property was in such poor condition. We understand you reported said matter to Environmental Health who scheduled a visit. The Environmental Health Officer stated that the damp issues reported were not in excess of what they were expecting to find and therefore were not as bad as what had been reported. The officer concluded that their investigation has been closed and no further visits will be carried out. We were instructed by the Landlord to re-let the property and organised a convenient time with yourself to attend. Callum, who was showing the property had only been with our agency for a couple of weeks and returned to the office upset by the way you had spoken to him. An applicant that was viewing the property also commented on your behaviour. With regards to your final rental payment and again further to our discussions with you, you have now agreed to pay this. In light of the above, I’m afraid your review is based very little on facts. I hope this clears up some misunderstandings but as always, please feel free to contact us. Kind regards,Cheryl Burn
5/5
TrustpilotExceptional Service
Just used The Personal Agent to find my next rental property. Chris Sweby was my contact and he dealt with my viewing request swiftly. He also handled the renting process professionally and was an excellent bridge between the landlord and I. I now found my next place to live with no stress thanks to Chris and The Personal Agent.
5/5
TrustpilotThe Personal Agent are a great team
The Personal Agent Stoneleigh branch have a great team, who have provided me with excellent service. They quickly organised an open day for viewings and we had 3 good offers within days. Since then I have been kept up to date with progress, and we have now completed. Thanks to all at Personal Agent, especially Ben and Sam.
5/5
TrustpilotThe Personal Agent assisted in finding…
The Personal Agent assisted in finding my current dwelling 🏠. They're really professional, responsive and above all friendly. They addressed my queries throughout the whole process and until I moved into the property, and even thereafter.I would hugely recommend them to anyone looking for a property in the market and I would like to thank Chris for his support. It has been a great experience working with The Personal Agent.Regards, Aurelien
5/5
TrustpilotThank you Ren for all your help and support
I’m in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I’m really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments. When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort. Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Ewell office has 875 reviews across 1 platform: 875 on Trustpilot (across the whole business).
The Personal Agent Ewell is rated 4.9 out of 5 across all 875 reviews.
The Personal Agent Ewell, 220 Chessington Road, Ewell, KT19 9XA.
