Trusted Agent profile
★★★★★
875 reviews across 1 platform
220 Chessington Road, Ewell KT19 9XA
The Personal Agent's Ewell office at 220 Chessington Road is rated 4.9 out of 5 across 875 reviews on 1 platform. The 875 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Ewell office, from every platform, shown as written. First names only.
5/5
TrustpilotRecently dealt with the personal agent…
Recently dealt with the personal agent and Callum helped me massively - he was super great with his responses and made the whole process so smooth - couldn’t recommend them enough - thank you!
Thank you for your 5 star review and kind words Luke
5/5
TrustpilotGreat service from Stephanie and Liam
Great service from Stephanie and Liam, helping me manage the end of a tenancy and starting the process of selling the house. Very speedy and great communication from them both
Hi Howard, Thank you so much for your kind words! It’s been a pleasure helping you through the tenancy process and getting started with the house sale. We really appreciate your feedback and wish you all the best moving forward. kind regards
5/5
TrustpilotWe had the pleasure of having Katy do…
We had the pleasure of having Katy do our first inspection she was so lovely and so helpful!
Thank you for your 5-star review and for sharing Jade
5/5
TrustpilotStephanie and all the letting staff…
Stephanie and all the letting staff have been very knowledgeable and helpful throughout the whole process. Stephanie had endless patience with us and positive at all times
Dear Mr & Mrs Wightman, Thank you for your kind words. We're delighted to hear that Stephanie and the rest of the lettings team were able to support you throughout the process. Stephanie will be especially pleased to hear your feedback. Her patience, positivity, and dedication to helping our clients are qualities we truly value, and it's wonderful to know they made a difference to your experience. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards
5/5
TrustpilotSarah Goddard - an absolute star!
Sarah Goddard, the Sales Progressor at The Personal Agent has been a wonderful guide for us through a protracted sales and buying process. She is a brilliant professional, being able to offer constructive, proactive advice and maintaining a reassuring calmness. She went above and beyond at every stage. We can't thank Sarah enough for being on our 'team'. If we do sell our house in the future we will certainly use The Personal Agent again as the sales process undertaken by John and Ray was great and backed up by an absolute star in Sarah. I cannot recommend her highly enough. Thank you Sarah.
5/5
TrustpilotI have been looking for a property to…
I have been looking for a property to rent for some time and have been quite disappointed in a lot of the estate agents I’ve dealt with, they all seem to be quite rude and unhelpful. Callum at the personal agent was the complete opposite, he was super friendly, positive and helpful. He gave a lovely informative viewing and answered any questions I had. Unfortunately the property wasn’t quite right for what we were looking for but Callum was great and I couldn’t fault him!
5/5
TrustpilotAbsolutely fabulous
Absolutely fabulous from the start and was kept updated with viewings and feedback. Like any house sale there were ups and downs but personal agent did an amazing job. Highly recommend.
Dear Dominic, Thank you so much for your kind words! It really means a lot to hear that you felt supported and well-informed throughout the process. We know how stressful moving can be, so we’re delighted we could guide you through the ups and downs. Wishing you all the best in your new home, and thank you again for choosing us
5/5
TrustpilotCallum and Chris at The Personal Agent…
Callum and Chris at The Personal Agent have been excellent. Chris who initially showed me around the property and again on two other occasion was more than happy to do so on request, he was very knowledgeable about the property and the surrounding area.Chris was brilliant in coordinating everything and answering my multitude of questions. The whole process from my first enquiry to the viewing and my moving in went without a hitch and this is owning to the high level of knowledge and professionalism exhibited by Callum and Chris. A big thanks to both of you.
5/5
TrustpilotTHANK YOU CHRIS FOR MAKING MYEXPERINCE…
THANK YOU CHRIS FOR MAKING MYEXPERINCE OFF RENTING A HOME A GREAT EXPERINCE. I truly appreciated his responsiveness and attention to detail, it made what could have been a stressful experience feel smooth and well-managed. I wouldn’t hesitate to recommend him.
5/5
TrustpilotA pleasure to work with
A relative recommended this company to let and manage my property. I dealt with Bradley Snape in the Epsom office, who was incredibly helpful at guiding me through the process of renting out my property. He was more than happy to answer any questions. As soon as my property was ready to be marketed Bradley ensured it went up online, the photos were done and it was let out in just over a week. Callum was also a pleasure to work with, showing tenants an around the property. They’re an incredibly knowledgable company and the office staff are really responsive and helpful. I’d highly recommend them. I’ve been kept up to date at every stage. I can see why they’ve got such a good reputation on the area.
5/5
TrustpilotBradley at the Personal Agent in Epsom…
Bradley at the Personal Agent in Epsom is super brilliant. He is a efficient, responsible and hard working person. All of my calls were picked up everytime. I never need to leave voice message nor return call. He replied my emails at the same day always. He is also patient to my enquires and deliver professional opinions. He get our jobs done very well. I am trustful with him and let him to manage my property. I highly recommend him to you all. He really deserves it.
5/5
TrustpilotJust sold my property with Personal agent
Just sold my property with Personal agent and we have been really pleased with the whole experience . So pleased with the professional experience of Accompanied viewings through to constant updates on feedback . All the team have really worked hard to get us sold to get the best possible results. Once our sale was agreed Sarah Goddard was on top of the progression and worked hard between solicitors and buyers to get to exchange . This is my 2nd experience with personal agent and would highly recommend .
5/5
TrustpilotWe had a different agency validate our…
We had a different wagency validate our house before getting The Personal Agent in and they validated our property £50k less than what The Personal Agents did. They were super efficient and helpful with viewings and the property was sold pretty quickly. Samantha was then allocated to help us reach completion, and she would reply to our emails very quickly, and was always on top of what was happening on both sides. Will definitely be going to them when selling again
5/5
TrustpilotI have received timely reminders of…
I have received timely reminders of upcoming deadlines and my requests have been promptly actioned.
Thank you for your 5-star review Robert
5/5
TrustpilotThank you Samantha at the Banstead branch!
Having been searching for a property some time, I've spoken with Samantha Voller at the Banstead branch of The Personal Agent a handful of times and she has always been incredibly patient and more happy to help. Recently, Samantha has gone above and beyond to provide assistance with a property and I'm so pleased that she was our key contact on this occasion. She is responsive and proactive, and has been a delight to deal with on our property purchase so far. Thank you Samantha!
5/5
TrustpilotSamantha and the team at the Banstead…
Samantha and the team at the Banstead branch have been amazing. I haven't gone through a sale of a property before and they have been very supportive and knowledgeable through the whole process. I thought the viewings would be overwhelming, but they managed the process professionally and calmly; I just had to leave the house (my choice), the rest was taken care of. The subsequent offers submitted were also completely managed by the team and I felt informed at every stage. Great teamwork by the branch led by George, the manager, who has also been involved and checking in with me. THANK YOU!
5/5
TrustpilotKaty jones was very lovely and…
Katy jones was very lovely and friendly,Answered all my questions I asked her.
Thank you for your 5-star review Janet
5/5
TrustpilotPersonal Agent have offered us a premium servicen…
Personal Agent have offered us an excellent service from the start to the end - thank you to Gareth, Rosie, Ray and Chris. However the heartfelt thanks for the most amazing service has to go to Sarah Goddard our dedicated progresser. A warm engaging lady whose attention to detail is excellent - and she really appreciates the fact that moving is challenging and so much more than a transaction. We cannot speak more highly of Sarah. Thank you Chris and all the team - a wonderful service.
5/5
TrustpilotOffering an excellent professional and friendly service
Spoke to Sammy just over a week ago with a view to marketing our property. The whole team came round a few days later to say hello and view the house. Within days our house was being marketed and we are very confident they will find us a buyer. Sammy and the team have been amazing with professional and friendly communication second to none. Thank you
5/5
TrustpilotLetting
I spoke to Bradley on the phone as I wanted to let my house. I was so nervous but Bradley quickly put me at ease with his kind telephone manners.Bradley came to value my house, he was so cheerful,so professional and so honest. He explained and gave me all the information i needed.There was no question too difficult for him to answer. He knew his job well. Thank you so much Bradley.
5/5
TrustpilotI cannot recommend the team at "The Personal Agent" Stoneleigh highly enough
I cannot recommend the team at "The Personal Agent" Stoneleigh highly enough. Dan the Assistant Manager was our main point of contact and he quite literally steered us through the process with the utmost professionalism and patience, but any contact with the rest of the team at the Stoneleigh branch has also been excellent. We initially went on to market with a "well known national estate agent" who did very little to market and sell the house over the six month period we were under contract with them, and within two weeks of moving to "The Personal Agent" we received offers, one of which has led to a sale.The team most certainly know their stuff. Dan not only managed our expectations with regards to the market situation, also provided us with recommendations of a conveyancing firm (who have been fantastic) and gave us details of a house clearance firm (also fantastic).I can absolutely say that "The Personal Agent" Stoneleigh Team have provided "a personal service" and I can only thank Dan and the Team for their professionalism in every aspect of this process.
5/5
TrustpilotCallum Kirby is extremely helpful and…
Callum Kirby is extremely helpful and responsive if you are looking to let in the Epsom area. We signed up with several agents and Callum at the Personal Agent was one of only two that actually ever followed up with us again, and he consistently sent us listings and set up viewings, on properties he thought would be a good fit.
5/5
TrustpilotI emailed a question as i didn’t …
I emailed a question as i didn’t understand something and within seconds i had a reply explaining to me from Stephanie
Thats great to hear, and thank you for sharing Karl
5/5
TrustpilotGreat support in purchasing
We bought our house with Personal agent.
Dear Mary, Thank you so much for your kind review! We’re delighted to hear that Sarah provided such proactive support throughout your purchase. We really appreciate your recommendation and wish you all the very best in your new home! Kind regards
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The Personal Agent's Ewell office has 875 reviews across 1 platform: 875 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
The Personal Agent Ewell is rated 4.9 out of 5 across all 875 reviews, checked 9 October 2026.
The Personal Agent Ewell, 220 Chessington Road, Ewell KT19 9XA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.