Trusted Agent profile

The Personal Agent Ewell reviews

4.9

★★★★★ Excellent

875 reviews across 1 platform

220 Chessington Road, Ewell KT19 9XA

The Personal Agent's Ewell office at 220 Chessington Road is rated 4.9 out of 5 across 875 reviews on 1 platform. The 875 Trustpilot count is for the whole business. Checked 9 October 2026.

875

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ewell office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent Sales Progression

I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments which I was unsure about me. She was always available either by email or telephone and if she was off she gave me another point of contact. Moving is a very stressful time but with Sarah’s excellent communication skills she made the whole experience a very positive one. I am so pleased that she will be dealing with my purchase too!

MK · 31 July 2026

Agent replied · 25 September 2026

Dear MK, Thank you so much for your wonderful review! We're delighted to hear that Sarah made your selling experience such a positive one. Keeping our clients informed and supported throughout the process is so important to us, and it's great to know Sarah's communication and dedication helped make your move less stressful. We'll be sure to pass on your lovely feedback to her. Wishing you all the best with your purchase, we're so pleased Sarah will be there to support you every step of the way! Kind regards

5/5

Trustpilot

Great service in a very difficult market

In a very difficult market, John and Kai at the Banstead office persevered until our house was eventually sold. They conducted viewings with great professionalism and kept us regularly informed of feedback. John in particular was always an encouragement to us when offers did not materialise. Once an offer had been received, Mark was a great help in negotiating a reduction on our new-build home. Overall, an excellent experience with the service promised at the outset delivered all along the way. I definitely recommend The Personal Agent.

Tony · 28 July 2026

Agent replied · 25 September 2026

Hi Tony, Thank you so much for your lovely review. Mark and John strive to go above and beyond, and they are over the moon to see your review. Thank you for trusting us with your own sale, and allowing us to be involved in the ongoing negotiations for your onward purchase. Kind regards

5/5

Trustpilot

Absolutely OUTSTANDING

Absolutely magnificent, if the star rating went to 10 I’d give an 11. Highly, highly recommend. Really friendly, VERY proactive, I can’t rate enough. Thank you for keeping me sane and helping to push through the sale of my new house. Forever grateful for your help! Sarah Goddard was simply outstanding, and Ray and Daniel acted as the BEST duo. All in all an unbelievable experience with this team and I wouldn’t hesitate to recommend

Kingston · 24 August 2026

Agent replied · 25 September 2026

Dear Kingston, Thank you so much for this fantastic review! We’re thrilled to hear you had such a positive experience with us. Sarah, Ray and Daniel will be delighted with your comments. Keeping everyone informed, being proactive and helping a sale progress as smoothly as possible is exactly what we aim to do, so it’s wonderful to know they made such a difference throughout your move. It was an absolute pleasure helping you get to the finish line. Thank you again for your very kind words and recommendation, they really do mean a lot to the whole team. Wishing you all the very best and many happy years in your new home! Kind regards

5/5

Trustpilot

Fantastic Letting Agency!

Letting or buying a home comes with natural challenges and stresses that need to be overcome. It is unavoidable and inevitable, and I would not look for an agency to remove these from the wake. What I do look for is a partner, who can walk me through the process, think creatively, and who shows genuine care for the outcome that I am looking for. Callum Kirby and The Personal Agent have been fantastic partners throughout my journey and I feel well looked after as a result. I also want to thank Natasha Sanchez for stepping in and providing equal service and partnership when Callum was OOO. What a great team! I strongly recommend this agency.

Kristen · 21 May 2026

Agent replied · 8 June 2026

Dear Kristen, Thank you for such a thoughtful review. We're delighted to hear that Callum provided the support, guidance, and partnership you were looking for throughout your journey. It's also wonderful to know that Natasha was able to step in seamlessly and deliver the same level of care while Callum was away. We really appreciate your recommendation and your kind words about the team. Kind regards

5/5

Trustpilot

Fantastic Staff

Becky Moore at the Epsom branch has been nothing but helpful and responsive at all times. We had a couple of small issues left for us by a previous tenant which she swiftly resolved as well as helping us out with some amendments that needed to be made. As mentioned, Becky is responsive, polite and has made our experience very positive. I would also like to Mention Ethan Haddon who helped us out throughout the viewing and agreement phases. He was very helpful, friendly and also very responsive (even to our countless questions!). Both members of staff are a joy to deal with and we're very grateful this has been our first experience of dealing with a letting agent.

Ben · 8 May 2026

Agent replied · 8 June 2026

Hi Ben, Thank you for your lovely feedback. We’re delighted to hear that both Becky and Ethan provided such helpful and responsive service throughout your experience with us. We truly appreciate your kind words and will be sure to share them with the team. Kind regards

4/5

Trustpilot

Smooth and easy experience…

My whole experience with the personal agent lettings has been a successful and smooth journey. Chris and Natasha were very helpful , polite, responsive and very professional. This has been my first experience with a lettings agent and I must say it was very easy and less stressful than doing it myself. I would highly recommend this agency if you are looking to rent.

Amanda · 25 August 2026

Agent replied · 25 September 2026

Hi Amanda, Thank you so much for your lovely review and recommendation. We’re delighted to hear that your first experience using a lettings agent was such a positive and stress-free one. Chris and Natasha will be so pleased to know that their helpful, responsive and professional approach made the whole process smooth and straightforward for you. Thank you for choosing The Personal Agent Lettings & Management. It was a pleasure helping you, and we really appreciate you taking the time to share your experience. Best wishes

5/5

Trustpilot

Natasha and her amazing team

Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to provide me with support and help make the flat ready to let. She and her team found excellent tenants in record time and mad the whole process smooth.

Anita · 28 July 2026

Agent replied · 25 September 2026

Hi Anita, Thank you for taking the time to leave such a lovely review. We're delighted to hear that Natasha and the Epsom team were able to support you through what was clearly a stressful time. We'll be sure to pass on your kind words to Natasha. We wish you and your mum all the very best. Kind regards

5/5

Trustpilot

We had John from the Banstead branch as…

We had John from the Banstead branch as our estate agent on our recent house purchase. We can not thank him enough, from the start on our viewings he was friendly, professional and always available to answer questions. John made the process so easy , would highly recommend him to anyone using personal agent. Thank you John

Patrick · 12 August 2026

Agent replied · 25 September 2026

Hi Patrick, Thank you so much for your kind review! We’re delighted to hear that John provided such friendly and professional support throughout your purchase and helped make the process as smooth as possible. We really appreciate your recommendation and John has already drunk the wine. Wishing you all the very best in your new home! Kind regards

5/5

Trustpilot

Thanks Natahsa,The Personal Agent

We had a great experience with The Personal Agent, especially Natasha Sanchez MARLA. She was professional, friendly and helpful throughout the whole process. Natasha always responded promptly, kept us well informed and made everything run smoothly. We truly appreciate her support and would happily recommend both Natasha and The Personal Agent.

Tulay · 18 August 2026

Agent replied · 25 September 2026

Dear Tulay, Thank you for sharing your experience with us. It’s fantastic to hear that Natasha provided such attentive and professional support throughout the process. Clear communication and keeping things moving smoothly are so important, and we’re pleased that Natasha delivered this every step of the way. Your feedback means a great deal to the team, and we really appreciate your recommendation. We hope to have the pleasure of assisting you again in the future! Kind regards

5/5

Trustpilot

I have a property to let and it is…

I have a property to let and it is managed by the personal agent. They are genuinely professional and helpful but Becky Moore, a property manager, is a great manager!! I can’t recommend her enough! She has been incredibly helpful, thoughtful, and knowledgeable. Becky is not only professional but also genuinely kind and lovely to work with. I’m so grateful for her support.

Yong-Tak · 26 May 2026

Agent replied · 8 June 2026

Dear Yong-Tak, Thank you so much for your wonderful review. We're delighted to hear how positive your experience has been with Becky and the team. Becky takes great pride in supporting our landlords, and we're thrilled that her knowledge, professionalism, and thoughtful approach have made such a difference. We'll be sure to pass on your kind words to her. Kind regards

5/5

Trustpilot

Staff Mention to Katy Jones

Always a pleasant experience when communicating with The Personal Agent Staff. Special thanks to Katy Jones! A lovely lady and delight to meet when carrying out our property inspection. Katy was so accommodating, understanding, friendly and very professional in her work role. Thank you Katy! - Ella Mitchener

Ella · 3 August 2026

Agent replied · 25 September 2026

Hi Ella, Thank you so much for your lovely review, Ella! It's fantastic to hear that Katy made such a positive impression during your property inspection. We're so pleased you found her friendly, accommodating and professional. Your kind words mean a great deal, and we'll make sure Katy receives your feedback. Thanks again for choosing The Personal Agent! Kind regards

5/5

Trustpilot

Supportive, helpful and efficient

The Epsom branch is a really great team. We have rented our flat in Capitol Square with them for five years and they have always been helpful and efficient. In particular, Stephanie has been really supportive and helpful and she has frequently gone above and beyond in answering our queries and advising us of our options.

Lily · 28 May 2026

Agent replied · 8 June 2026

Dear Lily, Thank you for your kind words and for trusting us with your property over the last five years. We're delighted to hear that you've had such a positive experience with the Epsom team. Stephanie will be especially pleased to hear your feedback, and we're glad her support and advice have been so valuable. We really appreciate your continued trust in us. Kind regards

5/5

Trustpilot

Stephanie went above and beyond to help me.

Stephanie was extremely helpful in supporting and assisting me with the paperwork when dealing with tenants who had just rented my property. She helped me to resolve an issue that the tenants had. Stephanie went above and beyond to make sure that I was happy with the outcome. She always kept me up-to-date with how things were progressing. Thank you Stephanie so much for all your help.

Michele · 21 September 2026

5/5

Trustpilot

The Personal Agent review

The Personal Agent have been very efficient and helpful with our property search! Callum has been great with all our questions and has made moving into our flat as smooth as possible! Couldn’t recommend them enough!!

Anna · 20 August 2026

Agent replied · 25 September 2026

Dear Anna, Thank you for taking the time to leave us such a lovely review! It’s fantastic to hear that you had such a positive experience with Callum and the team. We always want the moving process to feel as easy and stress-free as possible, so we’re really pleased Callum was there to answer your questions and help everything run smoothly. Thank you again for the recommendation, and we hope you’re both very happy in your new flat! Kind regards

5/5

Trustpilot

The continued outstanding support from the Personal Agent

Becky Moore, who recently joined The Personal Agent lettings team in Epsom as the Property Manager, visited us at our rental on May 6th. Becky was very attentive, was keen to look into any issues with the flat and promptly organised a visit from The Personal Agent designated maintenance company.

Keith · 12 May 2026

Agent replied · 8 June 2026

Hi Keith, Thank you for your kind feedback. We’re delighted to hear that Becky provided attentive and professional support during her visit, and that the maintenance arrangements were handled promptly. We’ll be sure to pass your comments on to Becky and the team. Kind regards

5/5

Trustpilot

Stephanie. Personal Agent. Epsom

Stephanie has been very helpful. She is knowledgeable and easy to talk to, and didn't make me feel I was asking silly questions. She also got back to me straight away when I emailed her with more questions, and got things sorted out quickly.

Terry · 14 May 2026

Agent replied · 8 June 2026

Hi Terry, Thank you so much for your kind feedback. We’re delighted to hear Stephanie was so helpful, supportive, and quick to assist throughout the process. We’ll be sure to pass on your lovely comments to her! Kind regards

5/5

Trustpilot

Michelle was efficient in sealing with…

Michelle was efficient in issuing a section 13 form 4A dealing with a rent increase . It makes me feel confident I am acting in the correct way as a landlord . Very happy with service

Sally · 4 June 2026

Agent replied · 8 June 2026

Dear Sally, Thank you for your lovely review. We're so pleased to hear that Michelle was able to help you efficiently and give you confidence in the rent increase process. It's great to know you were happy with the service, and we really appreciate you taking the time to share your experience. If we can help with anything else in the future, we're always here to help. Kind regards

5/5

Trustpilot

Simply The Best!!!!

What can I say about Callum from the Personal Agent?…3 Words…Simply the Best! Callum has been absolutely fantastic with finding me the right properties. He is professional, knowledgeable with a personality that has definitely made him my Best personal agent. Hats off to him. He is a real pleasure to deal with and a credit to The Personal Agent

Janice · 28 November 2025

Agent replied · 26 December 2025

Thank you Janice, we strive to offer the best possible service, its great to hear

5/5

Trustpilot

Mark helped us buy our dream home

Mark helped us buy our dream home. Throughout a stressful process, Mark was always on hand to answer questions and reassure us throughout the process. He was open and honest with us which we appreciated. Great service from Mark

Leanne · 11 May 2026

Agent replied · 8 June 2026

Hi Leanne, Thank you for your wonderful feedback. We’re so pleased to hear that Mark was able to support you throughout the buying process and help you secure your dream home. We’ll be sure to pass on your kind words to him, congratulations on your new home! Kind regards

5/5

Trustpilot

Professional, Supportive and Helpful

Thank you so much to Callum Kirkby for providing an excellent service. The viewing he accompanied was very good, and his professional explanations were incredibly helpful. We greatly appreciated his prompt response to our follow-up queries. He has been one of the best agents we’ve worked with. We will certainly seek out his services in the future and will be sure to recommend him to our friends.

Mimi · 5 June 2026

5/5

Trustpilot

Katy Jones was very thorough and…

Katy Jones was very thorough and efficient in her inspection and sent me the report the same day, which I’ve never had before. Thanks a lot Katy

Amir · 28 July 2026

Agent replied · 25 September 2026

Thank you for sharing Amir, and for your 5-star review.

5/5

Trustpilot

Katy Jones was very easy to deal with

Katy Jones was very easy to deal with. Was very nice and made the process as simple as it could be 👍🏾

Jay · 9 August 2026

Agent replied · 6 July 2023

Thats great to hear Jay, and thank you for your 5-star review. Kind regards

5/5

Trustpilot

Callum has been helpful

Callum has been helpful, easy to reach , and on the ball. Pretty much represents how the personal agent works , I’ve used them for the last 15 or so years . And hope to continue

Andy · 22 April 2026

Agent replied · 8 June 2026

Hi Andy, Thank you for your continued trust and support over the years. We're delighted to hear that Callum has provided such helpful and attentive service, reflecting the standard we aim to deliver. We look forward to supporting you for many more years to come. Kind regards

5/5

Trustpilot

Natasha is a real credit to The Personal Agent

I would highly recommend The Personal Agent, and in particular Natasha, who has been absolutely fantastic throughout the whole process.

Yousef · 13 August 2026

Agent replied · 25 September 2026

Hi Yousef, Thank you so much for your kind review! We’re delighted to hear that Natasha provided such helpful and reassuring support throughout the process. We really appreciate your recommendation and will be sure to pass your lovely feedback on to her. Wishing you all the very best! Kind regards

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Questions about The Personal Agent Ewell

How many reviews does The Personal Agent Ewell have?

The Personal Agent's Ewell office has 875 reviews across 1 platform: 875 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is The Personal Agent Ewell's rating?

The Personal Agent Ewell is rated 4.9 out of 5 across all 875 reviews, checked 9 October 2026.

Where is The Personal Agent's Ewell office?

The Personal Agent Ewell, 220 Chessington Road, Ewell KT19 9XA.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.