Trusted Agent profile · Essex
★★★★★
198 reviews across 1 platform
2 Ladygate Centre, High Street, Wickford, Essex, SS12 9AT
Douglas Allen's office in Essex, at 2 Ladygate Centre, is rated 4.9 out of 5 across 198 reviews on 1 platform, including 198 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
GoogleMany thanks to Stuart & Alex for excellent promotion video of house and viewers during a turbulent house market time. They also gave a lot of care to potential buyers. Natasha was brilliant and kept the communications and things moving forward. The solicitors JS Law, Lauren, that Douglas Allen use was so efficient- a must if you are considering solicitors. Thank you
5/5
GoogleOut of all the agents we dealt with, Douglas Allen in wickford were the best. Special mention to Alex and Caroline. Thank you so much.
Hi Sarah, Thank you for leaving a review! It's wonderful to hear how positive your experience with our agents has been. Best wishes, Douglas Allen.
5/5
GoogleMinimum fuss, catered for my viewing times due to work commitments, Phebi was prompt and understanding. All in all a great experience so far, fingers crossed for completion soon!!
Hi Chris, Thank you for leaving a review for our Wickford team! We're delighted to hear how the team, and especially Phebi, have been able to make this a great experience for you so far. Best wishes, Douglas Allen.
5/5
GoogleNatasha was so great to work alongside. She was determined, enthusiastic and the communication was always a vital. Hope to work together soon!
Hi Marcus, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Natasha, has been and how determined and enthusiastic you've found her to be throughout your process. Best wishes, Douglas Allen.
5/5
GoogleI am currently buying a property through Douglass Allan and Phebi has been nothing but helpful and nothing is ever to much trouble.
Hi Jade, Thank you for leaving a review! It's brilliant to hear how positive your experience of buying a property with our team has been so far, and especially how helpful Phebi has been along the way. Best wishes, Douglas Allen.
5/5
GoogleThe staff here have been so helpful, especially Caroline who went out of her way to make sure I got to view all the properties in my budget. Also Demi who did an excellent job showing me around a project property.
5/5
GoogleI have just started the process of buying a new property and Douglas Allen (particularly Phebi) have been great!
Hi Simon, Thank you for leaving a review. We're so happy to hear how great our team have been as you begin your buying process. We wish you all the best as it progresses! Kind regards, Douglas Allen.
5/5
GoogleAlthough we haven’t purchased though Douglas Allen wickford Christy was really helpful during the viewing process, she was super accommodating with viewing times and during viewings she was very attentive and answered any questions we had. Thanks Christy!
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
5/5
GoogleWe had a great experience with Demi from Douglas Allen in wickford. She was really thorough and understood our needs when looking for a house for our family. She kept us updated and worked hard on our behalf. We would definitely work with her and the team again.
Hi Susan, Thanks for leaving us such a lovely review, we really appreciate it. We'll make sure to pass your kind words on to Demi for you! All the best, Douglas Allen
5/5
GoogleVery knowledgeable always helpful Alex was friendly nothing is to much trouble
Hi Paula, Thank you for leaving a review! It's great to hear how positive your experience with Alex has been. Best wishes, Douglas Allen.
5/5
GoogleWe are selling our parent's house with Douglas Allen, Alex came to visit to the house just before Christmas and we were very impressed with his knowledge and professionalism. The house sold quickly and the whole process so far has run very smoothly. Would not hesitate in recommending.
Good Afternoon Amanda. Thank you for taking the time to leave a review. Our goal is to help our customers through what we know can be a stressful time, especially at Christmas and so it's great to hear how fantastic our staff member Alex has been throughout your experience. All the best, Douglas Allen.
5/5
GoogleDouglas Allen's service has been outstanding. From our very first interaction, Lucy, Demi, and Caroline have been friendly, professional, and honest. Their efforts on our property have been focused and exceptional. Lucy, Demi, and Caroline are genuinely wonderful to work with.
Hi Nicola, Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass your kind words on to the team! Best wishes, Douglas Allen
5/5
GoogleWhat can I say other then wow! Stuart pass the manager and Natasha whom looked after me, were the most amazing, caring and generally honest people I have ever dealt with/known. I was promised the world from an online estate agents whom, failed me miserably. I contacted Stuart (the branch manager) and he assured me he would sell my property and refund me the money that I had paid, the usless On-line agent (that was non refundable) Again thank you again Regards richard
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
5/5
GoogleWe put our house on the market the week before Christmas 2022. Alex came to value the house and it was like talking to a friend! He was so personable and really wanted to help - we were relocating out of the area asap due to a job opportunity. We didn’t feel that they wanted to under value the house or just make a “quick sale” at all. We had lots of viewings arranged very quickly. We sold on the last day of January and Stuart negotiated the price fantastically for us. We were then passed over to Natasha who progressed our sale. She was absolutely fantastic and kept us in the loop every few days during the progression. She chased things up very regularly and I didn’t feel I once had to call to find out “what was going on”. The communication with Douglas Allen was impeccable from day 1. They listened to what we wanted from start to finish and everyone is so warm and friendly. I feel that they genuinely care about their customers and want to really help sell or find our home. The sale of the house went through so perfectly and we moved into our new property up north on 13th April - 3 months and 24 days! Thank you to everyone at Douglas Allen for being awesome!
5/5
GoogleI am in the process to buy a property with Douglas Allen. I must say I am totally satisfied with their care down to the details. They helped me so far on every step, even when I had my first-buyer doubts and perplexities. So far, it was a full 5 starts experience. Truly recommended
Hi Claudio, Thank you for leaving a review! It's great to hear how satisfied you are with the care you've received throughout your process as a first time buyer and how helpful our agents have been every step of the way. Best wishes, Douglas Allen.
1/5
GoogleUnfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They stopped giving feedback after a while. The property went missing from all websites for a week which they didn't even notice so shows they do not monitor visitor traffic. They also completely ignore questions in emails. They charge one of the highest commission fees and don't do what I did and think you get for what you pay. You don't. Avoid!
Dear Mr Sweeney, Thank you for taking the time to post your review, naturally we are disappointed to hear of your dissatisfaction with any aspect of our service. Having looked at your property record it would seem that you went against the valuation advice of our Branch Manager and decided to market your home at a higher price than he advised. As you can appreciate, this would detract from the number of people who may have considered viewing it. I am told that subsequently other properties similar to yours came on to the market which were more keenly priced therefore a fresh price to market your home at was discussed. I also understand that you had a guest staying at the time we were marketing and at that time the property maybe wasn’t looking at its most pristine to attract more definite interest. In relation to our fee, this is only ever charged on the successful sale of your home so it wouldn’t have been in our interests not to have done everything possible to have sold your home on this occasion. We wish you more success in the future and if we can help in any way please do not hesitate to contact us direct on customer.relations@arunestates,co.uk
5/5
GoogleI enquired about a property on Monday and Phebi was quick, efficient and super friendly and arranged the viewing for Thursday. She was punctual when we met me at the property. She's the nicest estate agent I have come across
5/5
GoogleI couldn’t recommend Douglas Allen enough. They made the process smooth and simple for us as first time buyers and completed our purchase as quickly as possible. A particular thanks to Terry, Andy, and Natasha for all their hard work.
5/5
GoogleCouldn't fault the service ! Changed our experience to a positive after a less than helpful first start with another company. Alex and Natasha have been fab from start to finish ! Thank you so much for all your help - couldn't be happier :)
Hi Sophie, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been from start to finish. Best wishes, Douglas Allen.
5/5
GoogleDouglas Allen estate agents are top class. Especially Natasha and Greg. Thanks for all your helpPositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleHighly recommended. Stuart and the team were great from start to finish. Special mention for Natasha, she kept us informed constantly and really helped us deal with that "solicitor " mine field .
5/5
GoogleI cannot thank Alex & Andy enough for all of their help in finding us our first home & getting our mortgage together. They have been amazing and super informative! Highly recommend both!!
5/5
GoogleThankyou for your advice and working with us towards a successful outcome. All staff were helpful, especially Alex who took a interest in us and helped at every stage of the process.
5/5
GoogleProfessional, proactive and competent estate agent team. Alex and his team are knowledgeable, approachable and we would highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Essex office has 198 reviews across 1 platform: 198 on Google.
Douglas Allen Essex is rated 4.9 out of 5 across all 198 reviews, and 4.9 out of 5 on Google from 198 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Billericay won Trusted Agent; Douglas Allen, Epping won Trusted Agent.
Douglas Allen Essex, 2 Ladygate Centre, High Street, Wickford, Essex, SS12 9AT.
