Douglas Allen Essex reviews

★★★★★ 5/5

Google

Buying a new house can be a very daunting experience but Caroline at Douglas Allen was just amazing when she showed us around a house recently. Not only was she knowledgeable about the property in question but she also zoned in on our wants and needs and made the extra effort to discuss this with our 2 daughters while showing them the bedrooms. She made us feel so comfortable and welcome and it was clear she had a nice relationship with the home owner too which made us feel that not only is she incredibly professional but she clearly loves her job too! Thanks Caroline

Lauren · 13 September 2025

★★★★★ 5/5

Google

Excellent experience buying our house with Demi and Natasha. Demi was fantastic in taking the time to understand our needs when viewing a property and nothing was too much trouble for her. Natasha was great at keeping us informed, always happy to answer the phone to talk us through where we were at and even helping us move our sale along which was through another estate agent. Highly recommend, and thank you Demi and Natasha!

Kelly · 12 June 2025

★★★★★ 5/5

Google

I called in and spoke to Bradley Hanness in Branch who is the sales manager there - what a pleasant experience, his knowledge was un-paralleled and whilst we decided to look into the option of staying where we are - I will without a doubt use Bradley and recommend him to everyone

Jo · 29 October 2025

★★★★★ 5/5

Google

Excellent experience buying my first house. Caroline was so helpful and friendly and always available every step of the process. She was also extremely considerate to my reasons for buying. Natasha was wonderful in chasing so I didn’t have to, and always updated me. Should I ever sell my lovely first home Douglas Allen will be my first stop

Louise · 12 July 2025

★★★★★ 5/5

Google

As a first-time buyer, my experience with Douglas Allen has been incredibly smooth from start to finish. I received weekly updates from Natasha, their Senior Sales Progressor, who was always helpful, proactive, and easy to reach whenever I had questions she defo went above and beyond at all times. From the very first viewing with Bradley & Caroline through to exchange and completion, the whole process felt well-supported and i felt less stressed for sure. I also used Morgan, the mortgage broker who works alongside the company, and he made the financial side just as straightforward - always helpful and there if i had any questions! Overall, a great team that truly made the buying journey a positive one despite it felt like forever due to enquiries! I highly recommend! Thanks! Yildiz

Star · 19 March 2026

★★★★★ 5/5

Google

We have had a very easy experience with Douglas Allen estate agent’s wickford, very professional and have been very accommodating. Demi has been amazing in helping us find our property, after weeks of searching with us. Demi has made the buying process for us go as smoothly as possible with regular catch ups and has answered all our questions and has just been a delight. Thank you for everything. Would definitely recommend to any further buyers/ first time buyers

Nicole · 29 July 2024

★★★★★ 5/5

Google

Douglas Allen has made the home buying process so far stress free. Everyone I’ve spoken to in branch has been extremely helpful. Demi has been amazing with viewings and getting answers to any and all questions I have. I get constant updates on the progress on my sale and so far in my journey has had no issues with this estate agents. Massive thanks to the entire team and would recommend to anyone looking for their next home

Jessica · 29 July 2024

★★★★★ 5/5

Google

Anita Kaur is highly regarded as a property agent, praised for her ability to help clients find quality homes at competitive prices. Many clients commend her extensive knowledge of the market and her dedication to understanding their needs. Her proactive approach and effective communication skills make the home-buying process smoother and more enjoyable. Overall, she is seen as a reliable choice for anyone looking to buy a property.

Diya · 2 November 2024

★★★★★ 5/5

Google

We used Morgan, the in house mortgage advisor who been very supportive and informative every step of the way. After he got us an AIP, he put us in contact with Alex who has been brilliant, keeping us informed on a weekly basis and helping in any way he can to help us find our first home. We have appreciated both of their help and can’t thank them enough!

Sam · 16 March 2026

★★★★★ 5/5

Google

I was dealing with Natasha for my purchase and I've not had a better estate agent before. She has been keeping everyone in the chain updated regularly and when all the solicitors have gone silent, an email from Natasha just giving an update just to say everything is still moving is the most reassuring thing in this process. Thank you so much Natasha, especially as my purchase wasn't quite straightforward and you've kept my seller's happy and on my side :)

Doris · 14 February 2024

★★★★★ 5/5

Google

Caroline was extremely helpful and able to answer all of our questions. She was very friendly. A very good experience.

Liz · 16 February 2026

★★★★★ 5/5

Google

Thank you to Caroline for your help and assistance when viewing properties. Much appreciated.

MARTINE · 2 April 2026

★★★★★ 5/5

Google

Caroline is a credit to your business, she explained everything clearly, straightforward, had an answer to every question asked, initiated next steps with clarity and efficiency. She’s helped find my perfect first property, thank you so much Caroline

James · 19 August 2025

★★★★★ 5/5

Google

Alex ,Natasha and the team were all very friendly and professional during the sale of my late mothers bungalow. It took a while ,because of the market and our chains falling through!But ,we were kept informed throughout by both Alex and Natasha.They also returned any phone calls if we needed help. So I would definately recommend them .

Rosemary · 5 December 2024

★★★★★ 5/5

Google

Really friendly Estate Agents I have been dealing with a lovely bubbly lady called Demi, who went beyond her duties to help and assist me and my family such a lovely person , when I called into the branch all the staff were friendly and helpful and Alex was very helpful sorting out all the paper work, excellent customer service thank you all so much

Debbie · 5 August 2024

★★★★★ 5/5

Google

The team at Douglas Allen have been excellent. Alex was always super helpful and professional, quick to arrange viewings and answer any questions. We had viewings with Demi and Caroline who were both very friendly and knowledgeable. Lucy and Alex were also very efficient with negotiating with the seller. Overall everyone made buying our first home very easy - thank you all!

Rosie · 23 September 2024

★★★★★ 1/5

Google

Would avoid at all costs. Over price your house then encourage you to drop the price after a week when it has no interest. Constantly say they’re emailing and calling potential buyers, when the website statistics say different. Everything is done at a snails pace. After we switched estate agents they left the house up for sale in the window for 3 weeks even though we weren’t selling with them anymore… that’s how absent minded they are. If you want a stress free and smooth sale go with Temme English. If you want to sell your house for £20k less than it’s worth go with Alex at Douglas Allen.

Hannah · 19 July 2023

★★★★★ 1/5

Google

What a terrible experience. After initially winning our business with false promises and a lofty valuation, a week went by and we hadn’t seen any progress. DA are not pro active enough, claiming they are doing everything to sell the property with no evidence. They wait for buyers to come to them, claims were made around outbound calling etc which I doubt. Everything was taking an age, from listing the property to receiving a phone call back with an update, not that there was much of one to give. Pulled the plug within my 14 day cooling off period (industry standard), went with another local EA and sold within 5 days. Douglas Allen hide behind stats, if you want a personal service from an EA who care and respect you, go down the road to Temme English. Ironically, Douglas Allen are so slow that our house was up for sale in their window at the time that we sold as they forget to take it down.

Jack · 19 July 2023

★★★★★ 5/5

Google

We are currently buying a property through Douglas Allen. The team has been very helpful throughout. Terry especially has been very helpful providing us with updates when needed and is just a phone call away. He was the agent who showed us around the property. He is very personable and realistic which made us feel at ease through the stressful experience. Natasha is very helpful, she is keeping us up to date with the progress of the house and is helping us through the journey. She is quick to reply to any questions and queries that we have. All in all very impressed with the team.

Lewis · 19 July 2023

★★★★★ 5/5

Google

This is the second time I have used Douglas Allen in moving property and I would not hesitate to recommend them for making things as smooth as possible during what can be a very stressful time! I have always felt a valued customer and the support and help they have always shown me makes me happy I chose to use them in both moves! Thank you to all the team especially Stuart for his patience and understanding when I was worried about anything and for Terry for making me so welcome from the first meeting and all the work they put in to get a buyer found so quickly! Thanks also to Phoebe for doing the open house viewings on my behalf and Natasha for the updates since. If you are thinking of moving property you won't go far wrong by giving them a call, I am very glad I did!

Carol · 19 July 2023

★★★★★ 5/5

Google

Alex was very supportive with our sale. He went over and beyond and more. He was so helpful as we were very confused. Our solicitor needed to get photo’s etc but our printer ‘died’. Alex spent at least one hour or more going over the questions etc. We can’t praise him enough. Many regards

Christine · 20 November 2024

★★★★★ 5/5

Google

We sold our house through Douglas Allen after using them previously and being impressed. Stuart was great at assessing the market and the value of our home advising us to put it up at the right, achievable price. Selling at an uncertain time with change in government, cost of living crisis etc was unsettling but Stuart and Alex were able to secure viewings and ultimately a couple of offers which lead to our sale. The use of MyDouglasAllen app was brilliant as I could keep track of interest in our house, viewings booked, feedback and offers. Natasha was our post sale point of contact and always available to answer the numerous questions we had to ensure the sale progressed swiftly and smoothly. I can’t fault Douglas Allen and have even recommended them to my parents who are now on the market with them!

Laura · 14 June 2023

★★★★★ 5/5

Google

Great service and communication throughout, particular thanks to Alex for all his expertise and assistance

Tim · 16 January 2026

★★★★★ 5/5

Google

I would highly recommend Douglas Allen, we have viewed 5 properties through them now, 4 in wickford with Demi Jamieson and one in Laindon with Luke Minors, both are such lovely people they do their job so well, pointing out the main features of the property, the good points and pointing out any flaws and negatives the property has too. They are real down to earth people, no rush with them, so friendly and we had a good laugh with them. They are a true credit to Douglas Allen. No forcefulness or pushy sales tactics. Thank you for all your help on our journey so far. Louise and Rhys

Louise · 28 June 2025