5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
Trusted Agent profile · Esher
CHK Mountford Lettings Esher reviews
★★★★★
243 reviews across 2 platforms
53 High Street, Esher, KT10 9QS
CHK Mountford Lettings's office in Esher, at 53 High Street, is rated 3.9 out of 5 across 243 reviews on two platforms, including 105 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Esher office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
5/5
GoogleRecently leased a property from CHK, from day 1 Harry and the team were on hand to help and were super polite and professional.PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAt a time when the housing market is hugely volatile and rental properties are few and far between, we found dealing with CHK Mountford and Claire to be a cut above the rest. Excellent and thoughtful service, cognisant of our needs and in the end facilitating a property that we love. Couldn't recommend them enough.
Agent replied · 16 June 2024
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
5/5
GoogleI have worked with Catherine over many years and have always found her to be friendly, efficient and professional
5/5
GoogleThe team at the Esher office went far beyond the call of professional duty to secure our sale and purchase. They pulled out all the stops to secure a happy ending. Can't recommend them highly enough. Andrina particularly went the extra mile and was always reliable, friendly, helpful, and genuinely caring about her clients
Agent replied · 16 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
5/5
GoogleSecond time renter, first time as equally as amazing as the second time round. Staff are knowledgeable, friendly and extremely helpful in every aspect in finding me a rental property that’s beyond expectations. They’re there to help me every step of the way from beginning to the end which make the process relatively stress free as they take care of everything. I would highly recommend CHK Mountford to anyone who are looking to rent or buy.
Agent replied · 16 June 2024
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were able to provide such fantastic service both this time and previously. Kind Regards, Scott
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Agent replied · 12 June 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleClaire and Harry made my moving experience so pleasant and easy. Thank you for being so polite and professional!
Agent replied · 16 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
5/5
TrustpilotA very satisfied customer
I have let my flat with John D Woods for many years now and the company have always found me a very good tennant. The service has been extremely good and efficient. I would like to specially mention Shioeni Oates and Imogen at the Wandsworth branch. I would highly recommend John D Woods.
4/5
GoogleGood service. Many thanks to Carole and Gavin. Highly recommended
Agent replied · 16 June 2024
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Agent replied · 12 June 2024
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
5/5
GoogleCHK Mountford (Esher) has let our house for many years. They are professional, reliable, honest and Catherine Harris, in particular, goes beyond the call of duty on countless occasions. We would definitely use them again and highly recommend them to anyone else considering letting their home.
Agent replied · 16 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations
1/5
TrustpilotI rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment.
5/5
GoogleIf you want Excellence CHK Lettings is the agent for you. I have used CHK for many years & never been let down by them due to the professional & dedicated staff. Thank you all once again especially to, Gavin Catherine & Claire.
Agent replied · 16 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional estate agent and real pleasure to deal with. Highly recommend.
Agent replied · 18 May 2025
Thank you for your glowing 5* review and recommendation Ben. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about CHK Mountford Lettings Esher
How many reviews does CHK Mountford Lettings Esher have?
CHK Mountford Lettings's Esher office has 243 reviews across two platforms: 105 on Google, 138 on Trustpilot (across the whole business).
What is CHK Mountford Lettings Esher's rating?
CHK Mountford Lettings Esher is rated 3.9 out of 5 across all 243 reviews, and 4.9 out of 5 on Google from 105 reviews.
Has CHK Mountford Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
Where is CHK Mountford Lettings's Esher office?
CHK Mountford Lettings Esher, 53 High Street, Esher, KT10 9QS.
