CHK Mountford Lettings Esher reviews

★★★★★ 5/5

Google

I would highly recommend CHK Mountford Lettings based on our experience when we were moving back to the UK from the USA. The agents were knowledgeable and worked with us while we were waiting for paperwork/visas etc to be granted. We got detailed video tours and prompt and detailed answers to all our questions which was very helpful while trying to find a property to rent without being able to view it for ourselves. The property was in great condition when we arrived. And we are getting the professional support and advice we need now that we are settled in.

Lalit · 17 June 2023

★★★★★ 5/5

Trustpilot

Amazing service

I was directed to Opemi from the Docklands and City branch and I am amazed by the service that I received. She helped me find a property that suits my requirements and her professional was excellent.

Natasha · 19 April 2026

★★★★★ 5/5

Google

For the first time in years I had to find somewhere to rent. I was anxious about the process, which was compounded by the fact that I had to move within a short time period. I rang CHK and spoke with Tia. She was brilliant, taking time to understand what I was looking for and talking me through the options. The entire process was handled really professionally. I am giving CHK 5 stars as the Customer Service was awesome.

Liz · 17 June 2023

★★★★★ 5/5

Google

Harry was incredibly helpful in finding us a medium term rental in Esher. The market was such that there were not many options, but Harry pulled out all the stops to find us something. I would definitely use CHK again. Jamie

Jamie · 17 June 2022

★★★★★ 5/5

Trustpilot

Great Lettings Support Centre

As a landlord, the Lettings Support team at the Docklands & City branch genuinely exceeded my expectations. Bryan Norton Crail in particular was brilliant in a) securing a buildings insurance claim for a leaking pipe and b) holding the management company to account and getting them to accept responsibility.

D.Morris · 30 December 2025

★★★★★ 5/5

Google

I had the pleasure of dealing with Gavin and Catherine from CHK in renting an apartment from them. They are helpful and professional at all times. Also their prompt communication is so reassuring and nothing is too much trouble. Gavin …

Sue · 16 April 2025

★★★★★ 5/5

Google

Carole acted as the agent for the sellers from whom we have recently purchased a property. Despite not being our client, Carole (and team) were excellent from day one - super responsive, helpful and committed. Highly recommended - thanks Carole!

Patrick · 17 June 2022

★★★★★ 5/5

Trustpilot

My thanks to the Wimbledon team

My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.

Rhona · 29 October 2020

★★★★★ 5/5

Trustpilot

Thank you Denise

Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise

Steve · 29 July 2024

★★★★★ 1/5

Trustpilot

I wish that I read the reviews prior to…

I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.

Marie-france · 29 December 2025

★★★★★ 5/5

Trustpilot

I just moved into a new flat in Notting…

I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.

Andrea · 23 April 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly

Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.

Jane · 15 May 2026

★★★★★ 5/5

Trustpilot

Easy first time buying experience at JDW

Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.

Anon · 22 April 2026

★★★★★ 5/5

Trustpilot

Great help

Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.

Melanie · 24 April 2026

★★★★★ 5/5

Trustpilot

Chiswick Lettings Team

Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.

David · 1 March 2023

★★★★★ 5/5

Google

Claire and her team at CHK have successfully let several properties for different clients of ours, all of which have gone under offer quickly and at good rents. I would not hesitate to recommend them to anyone with property to rent.PositiveProfessionalism

Tom · 27 August 2021

★★★★★ 5/5

Google

Dealing with the CHK Esher team was a delight. A special thanks to Harry who put up with all my questions, calls and requests with such grace and patience. I highly recommend the team to anyone who is moving to the Esher, Cobham, Oxshott area.

Joana · 17 June 2020

★★★★★ 1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023

★★★★★ 1/5

Google

Do not waste your time with this agent. I Lost two sales, wasted several months through just poor management. Do not Sell through these agents. I had to chase solicitors on both occasions and work out what the problem was after weeks of being messed about with no answers . Bad communication, poor sales progression management . So stressful and lost money. They do not do due diligence nor have a clue how to manage progression. Very poor.

Emma · 19 November 2024

★★★★★ 5/5

Trustpilot

Claire has been excellent in helping us…

Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!

Agata · 23 February 2022

★★★★★ 1/5

Trustpilot

I have a property which is fully…

I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .

Ali · 24 September 2025

★★★★★ 5/5

Google

CHK Lettings has provided me with an outstanding service as a landlord for over 10 years.Particularly noteworthy is the high quality work and support provided by Catherine Harris ,the senior tenancy manager.Her attention to detail and meticulous administrative efficiency are essential in todays complex lettings environment.CHK benefits from having close co operation between its onsite team and provides a joined up service that is not found in large centralised management firms.

David · 17 June 2023

★★★★★ 5/5

Google

A massive shout-out to Andrew Simpson in the Esher office for being a great champion in enabling our move. No query was too small, no challenge insurmountable. Thanks again for a great experience during a highly stressful time for us.

Amit · 18 January 2025

★★★★★ 5/5

Google

The Esher office of this Surbiton headquartered lettings agency specialises in high-end property, handling tenancies of multinational corporates and HNW individuals - a demanding if not fickle end of the market where expectations run high. Accordingly, professional standards have to be top-notch and at the Esher office they most definitely are. The team is thoroughly versed in the specialist area of marketing and management of high value luxury homes. Perfection is expected. Landlords expect and in this case can be assured of receiving an exemplary service in the management of their assets, whilst tenants can be made to feel valued and very special. A tough balancing act and CHK Esher discharges its responsibilities efficiently and with aplomb. They deliver.

Michael · 18 June 2017