Trusted Agent profile · Esher
★★★★★
243 reviews across 2 platforms
53 High Street, Esher, KT10 9QS
CHK Mountford Lettings's office in Esher, at 53 High Street, is rated 3.9 out of 5 across 243 reviews on two platforms, including 105 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Esher office, from every platform, shown as written. First names only.
5/5
GoogleThe entire lettings team are outstanding. Very responsive, good communication, all our requirements were addressed and met. A 5⭐ experience; the entire process was flawless. Thanks Esher Team!
Thank you for your wonderful 5⭐ review Jim! We're thrilled to hear that our lettings team provided you with a flawless experience and met all your requirements. Best regards, Lucy, Customer Relations Team
5/5
Trustpilot“ They Actually Looked for Solutions”
I didn’t exactly have the smoothest transition from my old home to the new one, plenty of hiccups and frustration along the way thanks to the new renting rules.
5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance.
5/5
GoogleEven though we didn't go through with our application we got one of the best and professional agency services from CHK Mountfard Esher. We especially want to thank Lily Emerson who has been so helpful and patient through the whole process.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team in the Esher office. I would highly recommend Andrina ! Thank you for the nice experience.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently rented our property with CHK Mountford in Esher. Harry, Catherine and Claire were always there to help us in any possible way, to guide us through the process, to provide us with valuable advice. It was a very positive experience and the most impressive service. Would highly recommend them. Thank You to All at CHK Esher for that great work.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRadyah Sultana, so rude and unprofessional
Radyah Sultana at Docklands & City office, who is in charge of the paperwork, was so rude, unprofessional, dishonest and impatient. I have received passive-aggressive threats from her and had a really bad experience.We worked smoothly with Egle and David, and paid the deposit very early.However, the contract was ready only 3 days before moving in, even though all the reference checks were ready two weeks ago!I understand that Radyah was sick for a few days, but I am unhappy that she made an excuse and LIED that the reference checks were just done yesterday. Now because of her inefficiency, I have to be efficient.Well, I am a customer, and she is the god.
1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
1/5
TrustpilotDesperately waiting for the keys
It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.
5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
5/5
GoogleWe are Hong Kongers who have recently moved to the UK. Our English skills are not very strong, and we have limited knowledge of housing and renting practices in the UK. We primarily rely on internet search engine listings to connect with real estate companies, which often results in unsatisfactory experiences. Fortunately, we were grateful to meet Lily Emerson, Lettings Negotiator at CHK Mountford. She patiently listened to our needs, professionally explained the advantages of the properties and its location, and promptly addressed our inquiries. Her friendly, helpful, and enthusiastic approach to her work has made our experience with CHK enjoyable and comfortable. I would not hesitate to recommend their services to other tenants. Thank you.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just concluded the reletting of my property through CHK Mountford Esher, and the service that I received from all the team, but particularly from Catherine ably supported by Harry was fantastic. I have no hesitation recommending CHK Mountford to all landlords in Esher. Superb. Thank YouPositiveResponsiveness, Quality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe have been using CHK for some years with nothing but fantastic service. Always reliable, extremely efficient and dedicated with a professional yet friendly approach at every stage of letting out property. Particularly Catherine and Harry’s helpful approach somehow makes the whole process seem so easy. Highly recommended for anyone thinking of letting out propert. 🌟🌟🌟🌟🌟
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleI have known and worked with Gavin's team for many years now and have always found them to be highly professional and experts in their individual fields. They are also a joy to work with.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI had a fantastic experience with David…
I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.
5/5
GoogleThe service offered by Andrina Craig was outstanding! I really felt she was a genuine partner through the purchase process, kept me fully informed & always prompt in responding to any questions raised. I'm in the Hospitality business & would hire Andrina in a heartbeat!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleCatherine’s professional and cheerful approach managed to make it so easy to let out our house through CHK. She has all the right skills to handle the myriad of challenges in the Lettings business. Our tenants are happy and settled thanks to Catherine.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotGreat experience dealing with Bradley…
Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!
5/5
GoogleCDH Mountford and Tia Crocker have provided outstanding service. Tia has been highly responsive to all enquiries and has taken the initiative to make valuable suggestions. Tia is to be commended for her professionalism.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID
The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company.Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
TrustpilotFresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
5/5
TrustpilotBecca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
CHK Mountford Lettings's Esher office has 243 reviews across two platforms: 105 on Google, 138 on Trustpilot (across the whole business).
CHK Mountford Lettings Esher is rated 3.9 out of 5 across all 243 reviews, and 4.9 out of 5 on Google from 105 reviews.
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
CHK Mountford Lettings Esher, 53 High Street, Esher, KT10 9QS.
