CHK Mountford Lettings Esher reviews

★★★★★ 5/5

Trustpilot

JDW Beckenham branch

JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.

Stewart · 7 April 2026

★★★★★ 5/5

Google

JD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.

Katie · 19 November 2024

★★★★★ 5/5

Trustpilot

The South Kensington Sales team is…

The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!

Alex · 17 April 2026

★★★★★ 5/5

Google

I have been lucky enough to have CHK look after my properties in Esher since 2009, I started off on a dual agency agreement with other agents for competition. It soon became apparent, there was no competition & for over a decade now CHK have looked after my properties, tenants & me. Very friendly, helpful & professional.

Jamie · 21 August 2023

★★★★★ 2/5

Google

Okay at the basics and Andrina does a good job at viewings. 2 star as don’t come across as hungry for the sale or switched on / reading situations. New manager who started in the Summer took 2 months to call us despite saying to my husband and I twice he would call to arrange to come round. We had to switch to another agency and there is a huge difference in energy levels. Hence wouldn’t use again or recommend.

Emma · 17 June 2020

★★★★★ 5/5

Google

We have been living in a CHK managed property for nearly 6 years. During our stay CHK handled all maintenance and troubleshooting requests in a very professional and generally expedient manner. Our annual contract renewal, annual property visits and check-out were handled over those years in a very pleasant and constructive manner by CHK’s Senior Tenancy Manager Catherine, respectfully balancing the interests of the landlord and us as tenants. We are looking back on a memorable stay in the UK and are thankful for CHK’s contribution to this. K.H - Tenant

Kaj · 17 June 2020

★★★★★ 5/5

Google

We worked with the Esher office of CHK to rent a home whilst i the U.K. on an expat assignment. They have a wonderful staff of professionals who are responsive, courteous, helpful and efficient. Catherine Harris, the agent we worked with went above and beyond to assist us in finding our home, and continued to support us along with her property manager colleagues as a liaison with the lovely owners. I would highly recommend this team and Catherine as your port of call for all things real estate related within the Esher-Cobham-Walton area.

M · 17 June 2020

★★★★★ 5/5

Google

JD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.

Katie · 1 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023

★★★★★ 1/5

Trustpilot

Absolutely Dismal Organization

Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.

Joseph · 8 February 2024

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024

★★★★★ 5/5

Google

Recently leased a property from CHK, from day 1 Harry and the team were on hand to help and were super polite and professional.PositiveResponsiveness, Professionalism

Charley · 27 August 2021

★★★★★ 5/5

Google

At a time when the housing market is hugely volatile and rental properties are few and far between, we found dealing with CHK Mountford and Claire to be a cut above the rest. Excellent and thoughtful service, cognisant of our needs and in the end facilitating a property that we love. Couldn't recommend them enough.

Jan · 17 June 2023

★★★★★ 5/5

Google

I have worked with Catherine over many years and have always found her to be friendly, efficient and professional

Michael · 19 August 2024

★★★★★ 5/5

Google

The team at the Esher office went far beyond the call of professional duty to secure our sale and purchase. They pulled out all the stops to secure a happy ending. Can't recommend them highly enough. Andrina particularly went the extra mile and was always reliable, friendly, helpful, and genuinely caring about her clients

Vivien · 17 June 2023

★★★★★ 5/5

Trustpilot

Very good experience with the Notting…

Very good experience with the Notting Hill team, definitely recommended!

Giuseppe · 23 April 2026

★★★★★ 1/5

Trustpilot

Untrustworthy and intimidating tactics

While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.

Jessica · 3 November 2023

★★★★★ 5/5

Google

Second time renter, first time as equally as amazing as the second time round. Staff are knowledgeable, friendly and extremely helpful in every aspect in finding me a rental property that’s beyond expectations. They’re there to help me every step of the way from beginning to the end which make the process relatively stress free as they take care of everything. I would highly recommend CHK Mountford to anyone who are looking to rent or buy.

Doi · 18 June 2019

★★★★★ 5/5

Trustpilot

Eleni did a fabulous job

Eleni did a fabulous job, made all the paperwork seamless

Simon · 15 April 2026

★★★★★ 5/5

Trustpilot

Professional and helpful throughout

The Beckenham branch were professional and helpful throughout our property purchase

Henry · 7 April 2026

★★★★★ 5/5

Trustpilot

Amazing

We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience

Maria · 20 June 2021

★★★★★ 1/5

Trustpilot

incredibly unprofessional

2 times they have been to appraise my house and i never hear anything back. On the second occasion i mentioned my first experience and got told it wouldn't happen again. it did. They then contacted me a 3rd time for an appraisal. DO NOT USE.

Farhan · 23 April 2025

★★★★★ 1/5

Trustpilot

Poor experience

As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.

Jenny · 4 March 2021

★★★★★ 5/5

Google

Claire and Harry made my moving experience so pleasant and easy. Thank you for being so polite and professional!

Lily · 17 June 2021