5/5
GoogleHelpful, efficient and friendly service, I can recommend CHK Mountford.
Agent replied · 16 June 2024
Thank you Pierre for your 5* review and recommendation of our team. Best wishes Emma
Trusted Agent profile · Esher
CHK Mountford Lettings Esher reviews
★★★★★
243 reviews across 2 platforms
53 High Street, Esher, KT10 9QS
CHK Mountford Lettings's office in Esher, at 53 High Street, is rated 3.9 out of 5 across 243 reviews on two platforms, including 105 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Esher office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat communication throughout and speedy progression!
Agent replied · 16 June 2024
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna (Customer Relations).
1/5
Trustpilotanother letting agent that view tenants as being a lower class in society.
Yet another letting agent that view tenants as being a lower class in society. If you want to be treated with respect and have maintenance issues and contract negotiations handled professionally I would try someone else
1/5
TrustpilotTerrible experience
Terrible experience - arrogant, dishonest and just awful estate agents. They give the industry a bad name. I would go out of my way to avoid dealing with them in the future.
1/5
TrustpilotIf I could give them no stars I would!
If I could give them no stars I would!They ignore calls and emails, don't contact us back. We have ongoing issues for months which they have done nothing about. Avoid them at all costs!!!!
5/5
GoogleI have been delighted with the excellent, professional and efficient service provided by CHK Mountford. They have repeatedly managed to secure excellent tenants within a short timescale. I have also found all the staff to be exceptionally friendly and helpful.
5/5
TrustpilotIt’s been an absolute pleasure working…
It’s been an absolute pleasure working with James Setright so far…he knows his stuff and is passionate about property!
1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service from J.D.Wood when things don't go well they won't help. Also their renewals dept is not good and their accounts dept is not well organised at present.Could do a lot better.
5/5
TrustpilotAmazing place!
Amazing place, great cocktails. Service perfect and good vibes
1/5
TrustpilotAbysmal service
Abysmal service. Lack of professionalism. Was promised the earth and then told to reduce my property price constantly to get a quick sale. Cowboy outfit posing as class Estate agents.
5/5
TrustpilotKelly and Nicole did a great job…
Kelly and Nicole did a great job reletting the flat … good focus and attentiveness … thank you
1/5
TrustpilotTerrible treatment
Terrible treatment. Violated part of the contract about the cleaning. The apartment is very dirty, on the balcony pigeon poo. I do not recommend working with them
1/5
TrustpilotTerrible treatment
Terrible treatment. Violated part of the contract about the cleaning. The apartment is very dirty, on the balcony pigeon poo. I do not recommend working with them
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for your feedback and we’re sorry if you’ve had a difficult experience. We’d like to know more about this so please email us at review@countrywide.co.uk and we’ll happily look into this for you.
4/5
TrustpilotGreat local knowledge
Just spoken with Umar who was very helpful and knew the location inside out. This initial conversation has given me confidence and would definitely use again.
5/5
GoogleWe have had 16 years of outstanding service and remarkably not a single problem with any tenant. All the staff are helpful, charming and knowledgable. Gavin you are a Star!
1/5
TrustpilotWish there was lower rating
Wish there was lower rating . Worst in the industry.
5/5
GoogleI had a fantastic experience working with CHK and found the team to be friendly, diligent and knowledgeable. I would highly recommend them.
1/5
Trustpilotabsolutely awful real estate agents
absolutely awful real estate agents. had a painful tenancy term. not returning my deposit. terrible people to deal with
5/5
GoogleI would have no hesitation in recommending CHK to anyone especially as there staff are very professional and friendly .
5/5
GoogleI recommend the lettings team in Esher without any hesitation. They are very knowledgable and professional.
5/5
TrustpilotDynamic
Dynamic, friendly & forward thinking agent - pleasure to work with
5/5
GoogleVery friendly and wonderfully helpful team at CHK Mountford. Would highly recommend!
1/5
TrustpilotMisleading company
Misleading company! Be aware!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about CHK Mountford Lettings Esher
How many reviews does CHK Mountford Lettings Esher have?
CHK Mountford Lettings's Esher office has 243 reviews across two platforms: 105 on Google, 138 on Trustpilot (across the whole business).
What is CHK Mountford Lettings Esher's rating?
CHK Mountford Lettings Esher is rated 3.9 out of 5 across all 243 reviews, and 4.9 out of 5 on Google from 105 reviews.
Has CHK Mountford Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
Where is CHK Mountford Lettings's Esher office?
CHK Mountford Lettings Esher, 53 High Street, Esher, KT10 9QS.
