Trusted Agent profile · Esher
★★★★★
243 reviews across 2 platforms
53 High Street, Esher, KT10 9QS
CHK Mountford Lettings's office in Esher, at 53 High Street, is rated 3.9 out of 5 across 243 reviews on two platforms, including 105 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Esher office, from every platform, shown as written. First names only.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
5/5
GoogleGreat service from claire !! We were kept informed every step of the way, we were able to move in one weeks time. Thank you for all your effortsPositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
5/5
GoogleVery courteous , responsive, helpful and above all they listen! In a very tricky market we have worked together successfully to rent our property and would encourage others to try CHK.
Thank you Tom for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleI have been with CHK for a number of years. Lovely people, always cheerful and helpful. They have been efficient in finding great tenants and always handled change overs efficiently. Great team.
Thank you Angus for taking the time to leave us this 5 star review, it is always great to see that the team were to provide such fantastic service year after year. Kind Regards. Scott
5/5
GoogleWe have been renting with CHK in Esher for just over 10 years. Anne & Catherine have been outstanding throughout that time. Both have been professional, understanding and have on many occasions gone the extra mile to ease any issues we have had. Out of all the agents we visited in the area CHK were by far the better agent, we cannot recommend them enough.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleI was impressed on carole from the professional company,she is kind,patient and capable and help me to find the right house in so short time.Really good service.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleCHK is great letting agency.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
GoogleWhat a landlord needs is good customer service, access to specialist knowledge of the latest state of play of the lettings market and its nuances, sensible advice for one's own particular property, introductions to the right kind of tenant, responsiveness, trust and a valued relationship. You get all that with CHK Mountford - such delightful, caring and professional staff members.
5/5
GoogleI had a good experience with CHK, they were considerable and provided a good and professional service.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe CHK team have let our properties over many years with a first class friendly professional service and I wouldn't hesitate to recommend the company.
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
GoogleI have been using CHK Mountford as a landlord for over 10 years and have found their service to be flawless. Their staff have always done what it takes to help resolve the inevitable issues that arise. In particular, Catherine Harris and Anne Williams have been exemplary in managing the letting and operations. Thank you!
5/5
GoogleProfessional and friendly service, highly recommendedPositiveProfessionalism
Thank you for your 5* review!
5/5
GoogleThe team in Esher are great and very responsive. I would recommend their services.
Thank you Sophie for taking the time to leave us this 5 star review and your wonderful recomendation! Kind regards, Scott
5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
CHK Mountford Lettings's Esher office has 243 reviews across two platforms: 105 on Google, 138 on Trustpilot (across the whole business).
CHK Mountford Lettings Esher is rated 3.9 out of 5 across all 243 reviews, and 4.9 out of 5 on Google from 105 reviews.
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
CHK Mountford Lettings Esher, 53 High Street, Esher, KT10 9QS.
