Trusted Agent profile · Epsom · Surrey
Verified
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleHad a great viewing with a young lady called Rosie. Extremely helpful and knowledgeable.
5/5
GoogleGreat service and very knowledgeable about their industry. Will use again for sure
Thank you for the 5-star review! We work hard to meet expectations and we are glad to hear you would recommend us.
5/5
GoogleRosie had all the answers to our questions and had a reassuring presence. Very pleased with the experience.
5/5
GoogleLovely property and good background information provided by Rosie to aid the viewing.
5/5
GoogleVery professional and friendly service so far; realistic advice on valuation, and the process and timescales. House sold within 8 weeks of engaging The Personal Agent.
5/5
GoogleRosie showed us the property. She was excellent. Very professional. She answered any questions we had . Highly recommend.
1/5
GoogleI wouldn't recommend. I drove an hour to meet with them and they had not prepared the correct documentation in advance. Messed me about really and I got the impression that they didn't seem to actually want to sell the property.
5/5
GoogleGreat viewing with Rosie! Very helpful and was able to answer all our questions.
5/5
GoogleHaven't been able to fault the team in Epsom. Heartily recommended.
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleExcellent knowledge of the property and surrounding area. Extremely helpful
5/5
GoogleFantastic, personal approach, with good knowledge of the property. A great credit to the Personal Agent.
5/5
GoogleRosie, thank you for showing us the property. You are super nice and friendly 👍🏻 Very knowledgeable and helpful. …
5/5
GoogleSmooth and professional viewing. Able to answer all my questions and make the process enjoyable. Great estate agents, thank you
5/5
GoogleWe just sold with Personal Agent. No house sale/purchase is fully plain sailing but we were kept so well informed throughout the process. Fantastic service, thank you.
5/5
GoogleExcellent viewing today with Rosie. Superb customer service and very good knowledge.
5/5
GoogleMany thanks for friendly and professionally conducted viewing. As a buyer I was given as much time as needed. Loved the house too.
5/5
GoogleAdam at the personal agent was a great help on Saturday, asking all our questions and providing any information that we required.
5/5
GoogleThe Personal Agent team went above and beyond our expectations. Ray gave us the best viewing house expirience possible.
5/5
GoogleThe viewing was very nicely planned. Rosie had good knowledge of the property. Thankyou.
5/5
GoogleHad an excellent experience on viewing - John answered all queries comprehensively and followed up where necessary.
5/5
GoogleAdam Latter showed me around a property last week, knew all the details, really informative and genuine in his approach. I appreciated his professionalism and friendly manner.
5/5
GooglePurchased a property through Sue from The Personal Agent. Highly recommended.
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
