Trusted Agent profile · Epsom · Surrey
Verified
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleAdam did a great job as our personal agent and I couldn't recommend him as an agent more 👍PositiveQuality, Professionalism
Thank you for your feedback Siddharth. We are pleased that you received excellent service from Adam.
5/5
GoogleSuch a great viewing and given us lots of information
5/5
GoogleAdam latter was very professional and knowledgeable when helping me and my partner look for a property, I couldn’t thank him enough.
Thank you for your feedback Alfie. We are pleased that Adam provided you with a professional and knowledgeable service during your time with us.
5/5
GoogleI had an excellent experience with Rosie. She was professional, knowledgeable, and incredibly helpful throughout the entire process.
5/5
GoogleI strongly recommend Personal Estate Agent Epsom to anyone, Great Service by Sue Boardman! She is very professional, polite and guided me really well!
Thank you for your kind words, we are glad to hear Sue did a great job!
5/5
GoogleThis review is from Mr and Mrs Todd, ie Cherain Gordon-Todd. Regarding The Greenway. It was a pleasure learning all about this property. She was fully informed and answered all our questions.
5/5
GoogleGreat service from The Personal Agent. They sold our property in no time and made the moving process as easy as possible. Would highly recommend.
Thank you for your feedback. We are glad you were pleased with the service we provided!
4/5
GoogleJoe and his colleagues were professional and responsive, going back and forth between solicitors to make sure we completed on time.
Thank for your feedback. We are so pleased that Joe and the team provided you with professional and outstanding service throughout your time with us.
5/5
GoogleRosie did a great job of booking and showing me several properties - great communicator and knowledgable about the properties and area. Thank you.
5/5
GooglePersonal Agent is responsive and helpful. I would recommend it to friends.
5/5
GoogleJoe from the Epsom office found me the perfect apartment. He was knowledgeable, professional and really helpful.PositiveProfessionalism
Thank you for your feedback Chris. We are so pleased that Joe provided you with excellent service during your time with us. We hope you enjoy your new home!
5/5
GoogleHad a great viewing with Rosie, she was really engaging and answered all my questions about the flat. Super friendly and informed.
5/5
GoogleI strongly recommend Personal Estate Agent Epsom to anyone, Great Service by Sue Boardman! She is very professional, polite and guided me really well!
Thank you for your kind words, we are glad to hear Sue did a great job!
5/5
GoogleThe service is excellent.They do their best to expedite matters and complete the sale quickly Their photos of the property,the description etc are excellent
Thank you for your lovely review. We are glad to hear our team are doing an excellent job!
5/5
GoogleSo thankful to rosey she is open to help you and inform any questions without hesitation whatever you need full energy and welcoming understanding at such young age!!!very bright future 👏 …
1/5
GoogleWife called and asked for viewing on Tuesday, we have chased again and still nobody has called us back.
Dear Mr Savingalantham, I am sorry to hear that you have not heard back from us. We do not seem to have you registered on our sales or lettings books. Could you please contact the Epsom office on 01372 745850. I can assure you the team are waiting for your call and will help you immediately.
5/5
GoogleHad a great viewing with Rosie from the Personal Agent. She was approachable, friendly and knowledgeable.
5/5
GoogleReally great professional service by Adam latter and all the team at personal agents Epsom Highly recommendedPositiveProfessionalism
Thank you for your feedback Keiran. We are so pleased that Adam and the team provided you with excellent service!
5/5
GoogleVery helpful, friendly and efficient agency I would highly recommend for any property purchase. All the agents looked after us really well and Sarah really helped to progress our sale. Thanks again to everyone
5/5
GoogleExcellent service and good communication. Sue and Sarah have definitely gone the extra mile to smooth out the process of selling my house!
Thank you for the lovely review John! We are glad to hear about your successful sale.
5/5
GoogleI have viewed with almost all of the estate agents in Epsom and The Personal Agent are far and away the most helpful
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleWe've been working with Adam Latter to find our new place and he's always very attentive and informative. Recommended!
Thank you for your review Daniel. We are pleased Adam ensured you received the very best service!
5/5
GoogleWhenever I have views properties with The Personal Agent, they have always been knowledgable, helpful, and on hand to offer ideas of how the property could be modified to fit my needs and living style!
5/5
GoogleToday we had a viewing with Rosie She ensured that all our questions were answered and that we had a thorough understanding of the property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
