5/5
GoogleRosie handled my viewing appointment smoothly and efficiently. I appreciated that she allowed me to view the property at my own pace while highlighting key features and responding to my questions helpfully.
Trusted Agent profile · Epsom · Surrey
Verified
The Personal Agent Epsom reviews
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
GoogleGood agents, have used them before on a flat we ended up buying, looking to buy another, so went back to them Dino & Jenny Fancellu
5/5
GoogleWhile the property was not what we were looking for the agent was helpful and knowledgeable about the house and the area.
5/5
GoogleRay gave us a tour around a property as prospective first time buyers. He was very kind, helpful and was sure that all of our questions were answered. I look forward to continuing my property search with The Personal Agent, Epsom.
5/5
GoogleDealing with Adam from the Epsom branch has been a pleasure. Dealing with queries out of work hours to make sure he has kept both myself and the buyer of my property happy at all times has really gone a long way with everyone and Adam has made this transaction very easy going and I couldn’t thank him enough.
5/5
GoogleThis is a review for Rosie, not the personal agent company Epsom. She went out of her way to make myself and my partner comfortable, giving detailed information on each property. I definitely recommend her.
5/5
GoogleThe service provided by the Personal Agent was excellent from the start when they valued the property I was selling to the completion of my purchase and the sale of my property. They were always quick to respond to any queries, and highly professional throughout the processPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been using the personal agent to sell my property, they have been very efficient and professional, especially the sales progression team that have gone the extra mile! I wouldn’t hesitate to use them again.
5/5
GoogleI viewed a bungalow in Epsom on Saturday and could not have been more pleased by the service provided by the agent, Adam L. He was very polite and professional, answering all questions, with an in depth knowledge of conservation restrictions. Would definitely recommend!
5/5
GoogleI viewed a bungalow in Epsom on Saturday and could not have been more pleased by the service provided by the agent, Adam L. He was very polite and professional, answering all questions, with an in depth knowledge of conservation restrictions. Would definitely recommend!
5/5
GoogleJoe from the Sales team was extremely professional, making sure the end to end process was done efficiently, keeping me updated every step of the way.
Agent replied
Thank you for your feedback Livie. We are pleased that Joe provided you with excellent service during your time with us.
5/5
GoogleI have used the Personal Agent a number of times now and have always been impressed with them. I have found them to be knowledgable of the local market and really helpful. They are not pushy and I have always felt that they have had my best interests at heart. I would strongly recommend using them!!
5/5
GoogleViewed a property with Ray, and we had a really good experience, he was knowledgeable, very open and helpful. We felt no pressure and he gave us the time and space to view the property.
5/5
GoogleAdam was a gent! Very professional and knowledgeable.
5/5
GoogleExcellent viewing, with all relevant details about the property shared. Flexible with short notice viewing.
5/5
GoogleVery helpful and hard working service. Been very impressed by Sue who has gone above and beyond to help secure our sale. Thank you
Agent replied
Thank you for your feedback Anthony. We are pleased that Sue provided you with excellent service.
5/5
GoogleIt was joe in sales who dealt with me and it was an excellent service from start to finish couldn’t recommend him highly enough
Agent replied
Thank you for your feedback Harrison. We are so pleased that Joe provided you with the very best service.
5/5
GoogleExcellent service by Adam in the first instance and Sarah as the sale progressed
Agent replied · 29 July 2023
Thank you for your feedback Michael. We are pleased Adam, Sarah and the team provided you with the very best service during your time with us.
5/5
GoogleThe team at the personal agent epsom did a fantastic job assisting with the sale of my property and found me my new home too. Everyone I dealt with was professional, courteous and efficient, making the whole process as stress free as it could possibly be.
5/5
GoogleI had the best experience with The Personal Agent Sales team. Many thanks for your excellent services and the customer care. Sarah, you are a star! Thanks to all for selling my flat so quickly and getting the best price!
5/5
GoogleAdam Was an absolute pleasure while we did not have the success we hoped for his enthusiasm was a breath of fresh air
Agent replied
Thank you for your feedback Wayne. We are pleased Adam provided you with the very best service!
5/5
GoogleHad a lovely viewing with Ray, very helpful and knew lots about the property!
5/5
GoogleI cannot rate Ray highly enough. His communication was excellent. He made the whole process stress free. Very grateful!
5/5
GoogleToday's viewing is excellent. The agent is good and the house is fabulous.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Epsom
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
