5/5
GoogleRosie Frank made viewing the property easy and was very helpful
Trusted Agent profile · Epsom · Surrey
Verified
The Personal Agent Epsom reviews
★★★★★
1,104 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
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The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,104 reviews on two platforms, including 1,103 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
GoogleAnna was really helpful. The viewing went really well. Thank you.
5/5
GoogleThe personal agent, Ms Rosie Fraser who is very professional, friendly and polite when I viewing the house. She prepared related house information leaflet that I have no many questions about the house and I enjoyed the viewing today.
5/5
GoogleThank you so much Rupert for all your help with my property purchase. You've been amazing!
5/5
GoogleWe used morgan at the personal agent at the epsom branch. Extremely helpful with an excellent attitude getting our Property purchase over the line after a long 9 months. Nothing but perfect would definitely recommend
5/5
GoogleMet with Rosie today for a viewing at a lovely period apartment in Epsom. Went great, she was very professional and informative with a wealth of knowledge about the property, development and local areas. I would definitely recommend her services and the agent she works with! Thanks again 😊 …
5/5
GoogleRay was extremely helpful and informative during my viewing of a property.
5/5
GoogleRosie was extremely helpful and answered all my questions
5/5
GoogleWould like to say a massive thank you to both Morgan and Adam at The Personal Agent, Epsom. They have always been at the end of the phone to answer any questions and have given professional advice, when asked. We wouldn't have got to where we are today without them. Thank you both very much, we highly recommend you!
5/5
GoogleRosie was pleasant and viewings were great.
5/5
GoogleAdam was fantastic and helped us from day one right through till completion. Thank you so much.
5/5
GoogleReally happy. Anna was very nice, informative and professional.
5/5
GooglePleasant experience with Joe handling the whole process from start to finish. As first time buyers we needed a lot of guidance and throughout he was there at all times to answer any questions we had. We can’t recommend enough. Thank you!
Agent replied
Thank you for your feedback. We are pleased Joe provided you with outstanding service. We hope you enjoy your new home!
5/5
GoogleUsed this agency before to sell property. The recent sale was arranged easily and very impressed with the service provided. Will use again and happy to recommend the team.
5/5
GoogleI used The Personal Agent to sell my mother's house. I was very impressed with the service provided and was kept informed every step of the way. Whenever I spoke to any member of the team, they were always very helpful and considerate. I have no hesitation in recommending them.
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleMorgan Borrell was really helpful throughout the negotiating process and kept me updated at every stage.
5/5
GoogleRosie was great & very knowledgeable- thanks a lot!
5/5
GoogleRosie was most excellent. Very professional and friendly.
5/5
GoogleHad a viewing with Ray today. Very professional and clearly passionate about his job. He answered all questions in detail. It was a positive viewing and I would highly recommend him to people in the future.
5/5
GoogleRosie showed us around and she was very professional, informative and personable. I commented to my partner when we left how good she was!
5/5
GoogleWould like to say a massive thank you to both Morgan and Adam at The Personal Agent, Epsom. They have always been at the end of the phone to answer any questions and have given professional advice, when asked. We wouldn't have got to where we are today without them. Thank you both very much, we highly recommend you!
5/5
GoogleHaving viewed a couple of properties with Rosie at the Personal Agent, I have found her to be so lovely and welcoming, she gives you space and time to view and is very informed if you have any questions.
5/5
GoogleRosie was so helpful and friendly. Answered all our questions.
5/5
GoogleThe personal agent Rosie was very helpful, understanding and enthusiastic.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Epsom
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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