Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotLetting enquiry
From first visiting the Agency to make enquiries, I felt Calum to be very friendly and charming. He was articulate and efficient in relaying information. He has since been very helpful with questions or queries I have had and has dealt with them in a professional manner.
Nimet · 24 April 2026
Agent replied · 30 May 2026
Dear Nimet,
Thank you so much for your lovely feedback. It’s great to hear that your experience with Calum has been such a positive one from the very beginning.
We’re delighted that you found him friendly, professional, and helpful throughout the process. Providing clear communication and support is something we really value, so your comments are truly appreciated and will mean a lot to Calum as well.
Thank you again for taking the time to share your experience, and please don’t hesitate to get in touch if we can help with anything in the future.
★★★★★ 5/5
TrustpilotWe’ve been customers for over a decade
We’ve been customers for over a decade. Great experience. Very responsive. Becky has been particularly helpful. She listens fully and takes prompt action where needed.
Uzma · 29 May 2026
★★★★★ 5/5
TrustpilotHouse buying in Epsom
Despite us not previously knowing the location very well, the Personal Agents had a good understanding of the type of properties and areas which would best suit us. John from the Banstead office has been particularly helpful in giving advice and support, along with guiding us through the various stages of our house purchase.
Lin · 11 February 2026
Agent replied · 25 February 2026
Hi Lin, so pleased we managed to move you closer to your family, and were here to help you through the whole process. Thank you for your review.
★★★★★ 5/5
TrustpilotCallum Kirkby | Personal Agent ⭐️
My fiancé and I decided to let a property within epsom or the surrounding areas. In total, we were looking for 3 months with other estate agents with no luck, until we came across Callum Kirkby at The Personal Agent. Over a duration of three weeks and two viewings, my fiancé and I found what we were looking for. If it wasn’t for Callum keeping in contact with us on a regular basis, I believe we would have been property searching for much longer. Callum worked to our ideal moving in timescale (the end of this year) and provided all necessary information. I highly recommend The Personal Agent if you are interested in letting a property. In particular, I would request that Callum is your pointed agent as he is simply the most reliable and useful agent that my fiancé and I have encountered!
Katie · 30 October 2024
★★★★★ 5/5
TrustpilotHave had a great experience renting…
Have had a great experience renting with The Personal Agent. Becky has made sure to assist us with any problems in a timely manner and has been extremely helpful.
Rahul · 28 July 2026
Agent replied · 24 September 2026
Hi Rahul,
Thank you for your lovely review. We're so pleased to hear you've had a great experience renting with us. We'll be sure to pass your kind words on to Becky. We really appreciate your recommendation and wish you all the best.
Kind regards
★★★★★ 5/5
TrustpilotThey are really the best agents
We found our home through the Personal Agent. Chris Sheby was the first contact for us who showed the house and forwarded our questions/requests about the rental. He is a very good agent. He showed us everything in the property. He was very kind and helpful all the way, while we got the key. Then we got Charlotte Ewans for Property Manager. She is always contacting us a month before the property inspection. Every time she visits, she is on time, being very kind and very helpful. If we have any questions, she is straight away forwarding them to the owner, and the following next few days, we receive answers for our queries. They are really reliable and trustworthy agents. I would recommend them to anyone and we would use them again in the future.
Nikoletta · 17 September 2024
★★★★★ 5/5
TrustpilotVery efficient and helpful member of staff
Sarah at The Personal Agent was extremely helpful in dealing with the sale of my late father’s house. I’m not sure it would have happened without her.
Angela · 7 August 2026
Agent replied · 24 September 2026
Hi Angela,
Thank you for sharing your experience.
I know Sarah was adamant she would get the sale across the line.
Thank you for trusting us with the sale.
Kind regards
★★★★★ 5/5
TrustpilotThanks to Personal Agent, We are proud homeowners😊
My husband and I visited Personal Agent to inquire about the process of buying a property. We were so impressed with Sam’s assistance and guidance that we decided to move forward with them. Thanks to Sam’s constant efforts and support, we were able to purchase our first home in the UK. Thank you! Sam Branch for all your help in making this happen. We are so glad we chose Personal Agent and would highly recommend them to everyone. Best wishes Charu Verma & Arun Vashist.
Charu · 11 September 2024
★★★★★ 5/5
TrustpilotI cannot thank Samantha Voller and her…
I cannot thank Samantha Voller and her team she was always available when things started going wrong ,like the consumer review I would agree that we were hoping for slightly more , however in these current climes money borrowing is exceedingly difficult . Sammy has kept her cool throughout and was truly sympathetic for what we were going through , she was diligent and dotted all the i's and crossed the t's . I am so glad that we chose them to deal with our saleJanet Hulett
Janet · 28 August 2024
★★★★★ 4/5
TrustpilotThey have been supportive and…
They have been supportive and responsive. Stephanie specifically has been really helpful and efficient. The only aspect I would raise is for the company to whet repair expenses more thoroughly for us to manage that cost better. Best
Vatsala · 8 May 2026
Agent replied · 30 May 2026
Thank your for your review Vatsala, and we take on board your comment.
Kind regards
★★★★★ 5/5
TrustpilotOutstanding! Stress free professional experience!
I recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!
Hanna · 7 August 2024
★★★★★ 5/5
TrustpilotMuch needed support from Stephanie at…
Much needed support from Stephanie at The Personal Agent on the first day of the New Rental Laws. Good advice that I needed. I would have made a costly mistake without the advice I was given. Thank you,
Sharon · 1 May 2026
Agent replied · 30 May 2026
Thank you for sharing Sharon, and we are happy we could help.
★★★★★ 5/5
TrustpilotSarah has been really responsive and…
Sarah has been really responsive and helpful
Siobhan · 10 December 2025
Agent replied · 23 December 2025
Thank you for sharing Siobhan
★★★★★ 5/5
TrustpilotWe had the pleasure of working with…
We had the pleasure of working with Sameer Jamani in our search for a property, and we couldn't be more satisfied with the experience. Sameer consistently went above and beyond, always keeping us informed about potential properties that suited our needs. He swiftly arranged viewings with great efficiency, showing no partiality and treating every request with the same level of professionalism.Throughout the entire process, Sameer's expertise and positive attitude were greatly appreciated. We wholeheartedly recommend Sameer to anyone in need of a dedicated and knowledgeable property agent. We'll definitely be referring our friends to him!
CHRIS · 16 July 2024
★★★★★ 5/5
TrustpilotGood first impressions
Sammy was very friendly and accommodating to my delayed arrival time. I was not rushed to take in the property. My first experience with the company. So far I like the non sales laid back approach to the viewing.My kind of easy going viewing experience. Sammy shared her local knowledge and was able to provide options for my circumstances. She listened to my needs. I’m very pleased that she has sign posted me to other properties given my deadline to have an offer accepted.
Saturn · 29 June 2024
★★★★★ 5/5
TrustpilotGreat Service and Super Responsive
Callum Kirkby was a huge help when we were looking for a rental house. He really listened to what we were after and was there to guide us every step of the way. What made a big difference was how responsive he was, even answering our questions late at night, which we really appreciated! He made the whole process easy and stress-free. We definitely recommend him if you’re looking for a reliable agent.
Laurette · 28 September 2024
★★★★★ 5/5
TrustpilotWe have been personal agents for many…
We have been personal agents for many years now, especially the Epsom branch has been a fantastic working experience.
Amol · 25 August 2026
Agent replied · 24 September 2026
Thank you so much for sharing Amol, and your continued support and loyalty.
Kind regards
★★★★★ 5/5
TrustpilotBecky from property management has been…
Becky from property management has been really helpful since the day we have moved into the property, Highly recommend
Jaylieswan · 24 August 2026
Agent replied · 24 September 2026
Thank you for sharing Jay
★★★★★ 5/5
TrustpilotRecently dealt with the personal agent…
Recently dealt with the personal agent and Callum helped me massively - he was super great with his responses and made the whole process so smooth - couldn’t recommend them enough - thank you!
Luke · 6 May 2026
Agent replied · 30 May 2026
Thank you for your 5 star review and kind words Luke
★★★★★ 5/5
TrustpilotVery good service
Staff were all very pleasant maintained contact throughout Advert was clear with very good photos
Sue · 20 May 2026
★★★★★ 5/5
TrustpilotAlways there to help
Becky Moore at Personal Agent has been excellent to deal with throughout. She has been consistently responsive, helpful and professional in managing issues relating to my rental properties. Becky communicates clearly, follows things through properly and provides a very high level of customer service. It has been reassuring knowing matters are being handled efficiently and with care. Really showes up every time!
Bradley · 26 May 2026
★★★★★ 1/5
GoogleI previously had excellent experiences with The Personal Agent Stoneleigh business when buying and selling multiple properties.
I expected the same high standard from their Lettings business, but in comparison it was extremely disappointing.
As a landlord paying for a fully managed service, I received a level of management that fell far short of what I would consider acceptable.
Based on my experience, I would not recommend their lettings service.
Harry · 16 March 2026
★★★★★ 5/5
TrustpilotI had a really great experience working…
I had a really great experience working with this estate agency. The whole team was friendly, professional, and very helpful throughout the entire process. They kept me updated regularly and were always quick to respond whenever I had questions.
Daniel · 8 March 2026
Agent replied · 21 March 2026
Hi Daniel,
Thank you for the kind review and for taking the time to share your experience.
We’re really pleased to hear that you found the team friendly, professional, and helpful throughout the process. Our aim is always to make buying or selling a property as smooth and stress-free as possible, so it’s great to know that our communication and support made a positive difference.
We truly appreciate your recommendation and thank you again for choosing The Personal Agent.
★★★★★ 5/5
TrustpilotGreat service from Stephanie and Liam
Great service from Stephanie and Liam, helping me manage the end of a tenancy and starting the process of selling the house. Very speedy and great communication from them both
Howard · 15 May 2026
Agent replied · 30 May 2026
Hi Howard,
Thank you so much for your kind words! It’s been a pleasure helping you through the tenancy process and getting started with the house sale. We really appreciate your feedback and wish you all the best moving forward.
kind regards
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