Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMark helped us buy our dream home
Mark helped us buy our dream home. Throughout a stressful process, Mark was always on hand to answer questions and reassure us throughout the process. He was open and honest with us which we appreciated. Great service from Mark
Leanne · 11 May 2026
Agent replied · 30 May 2026
Hi Leanne,
Thank you for your wonderful feedback. We’re so pleased to hear that Mark was able to support you throughout the buying process and help you secure your dream home. We’ll be sure to pass on your kind words to him, congratulations on your new home!
Kind regards
★★★★★ 5/5
TrustpilotKaty Jones was very thorough and…
Katy Jones was very thorough and efficient in her inspection and sent me the report the same day, which I’ve never had before. Thanks a lot Katy
Amir · 28 July 2026
Agent replied · 24 September 2026
Thank you for sharing Amir, and for your 5-star review.
★★★★★ 5/5
TrustpilotKaty Jones was very easy to deal with
Katy Jones was very easy to deal with. Was very nice and made the process as simple as it could be 👍🏾
Jay · 9 August 2026
Agent replied · 24 August 2024
Thats great to hear Jay, and thank you for your 5-star review.
Kind regards
★★★★★ 5/5
TrustpilotCallum has been helpful
Callum has been helpful, easy to reach , and on the ball. Pretty much represents how the personal agent works , I’ve used them for the last 15 or so years . And hope to continue
Andy · 22 April 2026
Agent replied · 30 May 2026
Hi Andy,
Thank you for your continued trust and support over the years. We're delighted to hear that Callum has provided such helpful and attentive service, reflecting the standard we aim to deliver. We look forward to supporting you for many more years to come.
Kind regards
★★★★★ 5/5
TrustpilotNatasha is a real credit to The Personal Agent
I would highly recommend The Personal Agent, and in particular Natasha, who has been absolutely fantastic throughout the whole process.
Yousef · 13 August 2026
Agent replied · 24 September 2026
Hi Yousef,
Thank you so much for your kind review! We’re delighted to hear that Natasha provided such helpful and reassuring support throughout the process. We really appreciate your recommendation and will be sure to pass your lovely feedback on to her. Wishing you all the very best!
Kind regards
★★★★★ 5/5
TrustpilotI have a property to let and it is…
I have a property to let and it is managed by the personal agent. They are genuinely professional and helpful but Becky Moore, a property manager, is a great manager!! I can’t recommend her enough! She has been incredibly helpful, thoughtful, and knowledgeable. Becky is not only professional but also genuinely kind and lovely to work with. I’m so grateful for her support.
Yong-Tak · 26 May 2026
★★★★★ 5/5
TrustpilotRecommended
Clear marketing strategy and sales progression process was fantastic. Thank you Sarah, Richard and rest of the team
Roux · 21 August 2026
Agent replied · 24 September 2026
Thank you for your review Roux, and trusting us with your sale.
★★★★★ 5/5
TrustpilotBecky was really helpful throughout the…
Becky was really helpful throughout the whole process, and was always there to answer any questions :)
Jude · 26 August 2026
Agent replied · 24 September 2026
Hi Jude,
Thank you for sharing and for your 5-star review.
Kind regards
★★★★★ 1/5
TrustpilotPaying as a Landlord for maintenance NOT actioned . Not being told new tenant was on Universal Credit .
Just Appalling Service on Balance : where do I start? Initially positive , with Callum, although he failed to tell me the tenant was on Universal Credit . But he did outline the tenants dilemna, she had burnt down her house , was pregnant, with dog and toddler, landlord wanted her out before Xmas and she needed a place to stay until her house was being repaired and the insurance company would underwrite the rent. So I agreed a 6 month shorthold tenancy on a fully managed basis. All well, until I asked Becky a month later to get a quote to replace two fence panels, which she did. I agreed to it and asked her to action it. Paid the money, when I asked Becky to send me a picture of the fence work as I hadn’t had confirmation the work had been done her response was , oh well we don’t normally do that ! I then had to ask Callum to go round there a month later when he was taking new perspective tenants round to grab a photo of the new fence. He couldn’ see any. So I popped round to discover the work had not been done . Becky had not followed up with the supplier. Her response , oh we have been having problems with that supplier . You need to ask them for your money back ! But I had paid the Personal Agent. Bear in mind the tenant had a dog and was pregnant and the dog could have escaped into a main road behind the garden ! Or the toddler ! No concept of the gravity of this potential dangerous situation.
Adele · 16 April 2026
Agent replied · 30 May 2026
Dear Ms Potter,
We were disappointed to receive your recent review and would like to address the concerns you raised.
You accepted an offer from a tenant who had to vacate her previous property due to a fire. The tenant successfully passed referencing and we received confirmation from the insurance company that the rent would be covered. Based on this, you confirmed that you were happy to proceed.
Becky has only recently joined the company, so you would not have had any prior dealings with her. However, our records show that the cost of the fence panel was credited to you. We also obtained an additional quote to carry out the repair, which you chose not to proceed with.
We would welcome the opportunity to discuss this with you further and are happy to arrange a call at your convenience.
Kind regards
★★★★★ 5/5
TrustpilotBanstead office
Banstead office. John and Kai and the team did an excellent job in selling my property in Banstead. They arranged viewings etc with buyers and give as an excellent feed back. The final exchange process went with no hiccups. Thank you.
Customer · 15 September 2026
★★★★★ 5/5
TrustpilotBecky has been great at communicating…
Becky has been great at communicating and solving any issue that arise! Can only recommend
Sam · 6 August 2026
Agent replied · 24 September 2026
Hi Sam,
That is great to hear, and thank you for sharing.
Kind regards
★★★★★ 5/5
TrustpilotSupportive, helpful and efficient
The Epsom branch is a really great team. We have rented our flat in Capitol Square with them for five years and they have always been helpful and efficient. In particular, Stephanie has been really supportive and helpful and she has frequently gone above and beyond in answering our queries and advising us of our options.
Lily · 28 May 2026
★★★★★ 5/5
TrustpilotCallum has been incredibly helpful and professional throughout the whole process. We truly appreciate all of his support and would sincerely like to thank him!
Callum has been incredibly helpful and professional throughout the whole process. We truly appreciate all of his support and would sincerely like to thank him.
Birgul · 14 May 2026
Agent replied · 30 May 2026
Hi Birgul,
Thank you so much for your lovely feedback. Callum will be delighted to hear your kind words! We really appreciate your support and are so pleased he was able to help throughout the process.
Kind regards
★★★★★ 5/5
TrustpilotThe help I experienced from Stephanie…
The help I experienced from Stephanie was excellent. She managed me through the end of tenancy, helping me with all my questions promptly and looking after my tenants. Thank you Stephanie
Philip · 11 March 2026
Agent replied · 21 March 2026
Hi Philip,
Thank you for sharing your experience with Stephanie, she really appreciates it.
★★★★★ 5/5
TrustpilotThank you to Becky of Epsom branch
Thank you to Becky Moore of the Epsom branch for her help with the issue that my tenant had. She kindly liaised with different parties and sorted the issue quickly.
Hoi · 12 March 2026
Agent replied · 21 March 2026
Hi Hoi,
Thank you for your kind review. We’re really pleased to hear that Becky was able to assist and resolve the issue quickly for you. She always goes the extra mile to help, and we’ll be sure to pass on your lovely feedback to her and the team in our Epsom branch. We truly appreciate your support.
★★★★★ 5/5
TrustpilotBrilliant service from Steph!
Thank you to Stephanie for all her help with our house move! For our first home, the personal agent have been great and always available to help or answer any questions.
R · 3 March 2026
Agent replied · 24 January 2026
Hi
Thank you so much for your kind words! It was a pleasure helping you with your first home, and we're so glad Steph was able to support you throughout the process. Wishing you all the best as you settle in!
★★★★★ 5/5
TrustpilotA good experience
It was a long process selling my 2 bed flat in Epsom but Sarah was helpful & always available to talk to & discuss matters I didn't always understand!
Katie · 14 March 2026
Agent replied · 21 March 2026
Hi Katie,
Thank you for your kind review. We’re pleased to hear that Sarah was able to support you throughout what can sometimes be a long and complex process. It’s great to know she was always available to talk things through and help with anything that wasn’t clear. We really appreciate your feedback and wish you all the best moving forward.
★★★★★ 1/5
GoogleAwful service. I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be made... I was forced to pay someone to fix the issue. Once I had paid for replacement parts and labour for the issue to be fixed, I was evicted by the letting agent & landlord. I always paid my rent and always paid my rent on time. I also endured two years at the property without any curtains or blinds for privacy at the windows, despite having mentioned on several occasions. The maintainence company consistently failed to manage and maintain the communal areas. A Letting Agent should remain unbiased and work to serve both the landlord and their tenant, yet this Lettings agent seemingly only want to serve the landlord for their own personal financial gain whilst treating the tenant in a disgraceful and disrespectful way. They ought to be ashamed of themselves. RIA LAWRENCE the branch manager threatened my guarantor over the phone and MICHELLE HOBBS the branch property manager is completely incompetent, not knowing how to successfully manage a property and the issues that may inevitably arise on occasion. You’re meant to receive a fair level of service within life, especially when you’re paying for someone’s services... I was ripped off and evicted for no reason, having then lost all my new furniture and possessions as I couldn’t afford to put them into a storage facility. The irony being that I always paid my rent and always paid my rent on time... they ought to be ashamed of themselves.
TENANTS PLEASE BE WARNED AND AVOID:
THE PROPERTY ADDRESS:
Flat 16 Park View,
Reigate.
LANDLORD:
Mrs Margarita Mosquera Rodriquez
Josh · 16 February 2026
Agent replied · 16 April 2026
We have responded to the review you left for our Banstead branch, as follows:
We are sorry to hear about your experience. When we have spoken to you, we tried to explain that we needed to send the manufacturer in to repair the boiler and we explained the importance of the boiler being repaired by a professional and asked you not to fix the boiler yourself. Unfortunately, your workmanship led to the invalidation of the Landlords warranty. Due to the level of unpaid rent, a court summons was issued. As a result, we had to ask you to leave the property.
(Additional response for your re-post now)
We are disappointed to see that you have posted the same negative review that you posted some six weeks ago on our Banstead branch Google profile. We responded at the time to your review and identified that the actual facts of the matter were not as you had described.
We have since given you the opportunity to discuss the matter however you have declined.
Sadly posting the same inaccurate review does not resolve the matter and posting irrelevant personal images and comments does not help and we would ask you to refrain from this course of action which have been reported to Google.
Once again we would request that you get in touch so we can bring this matter to a close.
★★★★★ 5/5
TrustpilotKaty Jones was very friendly and…
Katy Jones was very friendly and professional.
Sabina · 18 August 2026
Agent replied · 24 September 2026
Hi Sabina,
That is great to hear, and thank you for sharing.
Kind regards
★★★★★ 5/5
TrustpilotI had a good experience renting a property
I had a good experience renting a property through Callum Kirkby at The Personal Agent. As a tenant, I found him extremely knowledgeable, professional, and always approachable with a smart, friendly manner. He answered all my questions, addressed concerns quickly, and kept me updated every step of the way. Callum helped us secure a great home faster than expected, overcoming any hurdles along the process and making the entire move smooth and stress-free. I highly recommend him to any tenant looking for reliable, top-notch support!
Vera · 13 February 2026
Agent replied · 25 February 2026
Thank you for sharing Vera, and for your 5 star review
★★★★★ 5/5
Trustpilotwhat a friendly person Becky Moore was…
what a friendly person Becky Moore was and asked for permission before doing anything, she is an asset to your company,
Douglas · 8 May 2026
Agent replied · 30 May 2026
Thank you for sharing Douglas, we really appreciate your feedback
★★★★★ 5/5
TrustpilotGreat service from day 1 to Completion
Great service from day 1 to Completion! A special thank you to Sarah Goddard at Epsom. Couldn't do enough for us.
Daren · 8 May 2026
Agent replied · 30 May 2026
Hi Daren,
Thank you for your review, Sarah is over the moon, and thank you for trusting us with the sale and purchase of your new home. We wish you all the best.
Kind regards
★★★★★ 5/5
TrustpilotI had a very positive experience…
I had a very positive experience working with Stephanie Foley the senior letting administrator. She was highly professional, organised, and always responsive to any queries or concerns. Her communication was clear and timely, which made the entire process smooth and stress-free. She demonstrated strong knowledge of the letting process and handled everything efficiently, ensuring all details were managed carefully. I would highly recommend her for their reliability, expertise, and excellent customer service.
Dean · 14 April 2026
Agent replied · 30 May 2026
Hi Dean,
Thank you so much for your wonderful feedback. We're delighted to hear that Stephanie provided such a professional, organised, and responsive service. It’s great to know her clear communication and expertise made the process smooth and stress-free for you. We’ll be sure to pass on your kind words, she’ll be thrilled!
Kind regards
★★★★★ 5/5
TrustpilotNatasha was brilliant in helping me…
Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.
AJ · 20 April 2026
Agent replied · 30 May 2026
Hi AJ,
Thank you for your review. We're pleased to hear that Natasha provided excellent communication and demonstrated strong knowledge throughout your property search. We truly appreciate your feedback.
Kind regards
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